ALWAYS A LINE at the check-out whenever I go. Not sure why…read morethe manager is not more proactive about getting additional support at the cash when a line develops, but it never misses- each and every time I come here, which is every week or so- there's a line up of 5+ customers. Aside from this annoyance, I have to say I quite like this location because it's large, well organized, well stocked and feels clean when you walk in as compared to some other PetSmart locations I have gone to. The staff are friendly, and helpful. *I have seen other customer reviews regarding grooming/pet boarding experiences which is quite disturbing and unacceptable to say the least- I have never used their boarding or grooming services so my review is not about that. I'm the kind of shopper who knows what they came for; quick in and out, which is why the line up really bothers me so much.

Will definitely be returning…read more.. Great job done on our baby boy by Teresa! Thanks again for the positive experience.

I love visiting Big Al's when we're in Canada - the fish selection is really unmatched. The…read moreemployees are always so helpful and friendly too. I love the way the store is set up and the vast variety they have.

It was on the spire of the moment to stop in and for no particular reason other than to check toss…read moreplace out. My grandsons will love to come back here to look around and convince Mom & Dad to let them have a pet!

Great selection of pet's supplies. I love the newer Pet Valu a lot since they are a lot more…read morespacious and their merchandise always set up in a way that is much easier for browsing! Self Served Dog Wash at the back with 2 stations so there is never a wait if your dog needs a quick wash. Staff is so friendly and helpful.. (patiently looking at the photos of my dog and give me some advice about how to make his washing experience better!)

It's a new and clean store. Lots of products, staff is friendly. But the main attraction remain the…read moreowner's two border collies that are super gorgeous and super smart. They will bring you the ball so you play with them. I love this store.

Love going in here they always have what I need and staff is always friendly. They give a discount…read morewhen you buy a large amount which I lovee. It's great to support a small local store with great healthy cat and dog foods.

I LOVE the Tail Blazers at Heartland. The ladies there are super nice and sweet, and so…read moreknowledgeable!! They remember me and my dog, and always have great recommendations. When it was discovered that my dog had food allergies, they had wonderful recommendations on what clean food would keep my dog happy and healthy without causing any reactions like ear infections and itchy dry red skin. I find their prices are a bit higher, but not unreasonable, and you get what you pay for. Clean food without additives and preservatives, fillers and junk added, especially their frozen meats. I have been shopping there since I got my dog a little over a year ago, and I would not go anywhere else. Keep up the great work!! The Etobicoke location, is closer to me, but is less friendly and knowledgeable, so I drive the extra time to go to the Heartland location.

I can't say enough good things about Kathy's store ! It is clean and bright and has a vast…read moreselection of products you would want or need for your furbabies. Sprinkle in helpful info, tips, and snuggles with the resident felines, you'll want to linger. I have had her excellent services almost 14yrs. Everyone I asked when I got my wee one where to get her needs, recommended Endless Tails, and so do I !!

Cathy, the business owner of Endless Tails is amazing! I love her. My boyfriend and I have been…read morelooking to adopt a long hair cat for the longest time and she went out of her way to help us find the one. To date, she has helped almost 600 cats get adopted and find a new home. If you have any questions or need an advice about adopting a cat, she's your kitty guru! Also she has a few cats in her store too! Go check it out if you want kitty hugs and purrs.

This is one of my main stops when we're doing the a fish store crawl in Toronto. They always have a…read moregood variety of fish we dont always see in the US and good prices as well. It's conveniently located near other fish stores as well.

They are the best aquarium and fish sellers in Canada. They have nice variety of fish. Arowana is…read morethere. Highly recommended. Keep up the good work.

One would think after years of being a loyal customer this store would have a better customer…read moreservice model. After spending thousands in this store I had an issue with a 60 dollar feeder and instead of addressing the matter they decided to simply ignore me. Buyer beware, if you have issues with any merchandise they won't be of any help an attempt to ignore you until you go away. Head over to Wild Birds Unlimited instead for better customer care.

Just want to give everyone an early warning as to the business practices of this establishment…read more they have a "rewards " program. one that lists after you buy 10 bags of the 50 lb bag of shelled peanuts, you receive the next bag free. now what they don't "advertise " is the next free bag, is a 5 lb bag. to me this is completely dishonest, disingenuous, whatever you may want to call it. I had several emails back and forth, with whom i thought was the owner. his name is Marshall Koffman he never actually told me what his title was. bottom line he tried to give me an economics lesson and kept bringing up cost of seed and other things, and that their system couldn't possibly track what everyone was buying? not of which makes any sense or has anything to do with buying the big bag of peanuts (which they easily tracked on their computer and knew we had bought ten bags, which by the way are $105.95 before tax) so buyer beware we have since not returned and we go to Birds unlimited on Dundas.

This store does get its puppies from Amish puppy mills. They will swear that they do not but I…read moredid a background check on my puppy and discovered that he was vaccinated by the vet who goes around to the mills to vaccinate puppies. If the puppies are vaccinated by Bright mobile vet or Chahal mobile vet then they're from Amish puppy mills. Don't be duped by this store like I was.

There are too many negative reviews on here from years ago... this place is great! Clean store with…read morelots of selection and easy layout for shopping. Staff have always greeted me when I go in and ask/check if I need any help.

Update: I officially need a new pet store…read more I used to love this place and not just because it was so close. They also had this adorable cat that used to greet you but most importantly I felt like the owners tried much harder. They are still friendly and polite but as I explained in my last update things seem to be steadily declining. They do not keep up with current information on products, and I know they are not experts but they should at least know their own companies policies. As I said they are pleasant people and I don't find their store disorganized or unkept so I'm not sure what happened but my bunnies need another go to pet store soon because my faith in this one is crumbling fast. I have been frequenting this pet store for many years now though mostly out of convenience of location. This particular store I find much smaller then most pet values, it's fairly neatly organized and they do generally keep their stock replenished which is something I struggled with at other per value locations. They are located in Burnhamthorpe plaza and although the plaza usually has plentiful parking, this particular store has only one parking spot designated to it. Tucked away out of sight behind the old galati supermarket, it's actually pretty dangerous to get in and out of without the fear of hitting cars or pedestrians coming around the blind corner. They have fairly predictable stock, decent dog and cat selection but like most pet stores there isn't that great of a selection for small animals which sucks for me and my buns! I've tried to discuss custom order options and as nice as the owner seems I'm not sure of his knowledge of pet related topics and even his awareness of his own companies policies. I've been getting large bails of hay shipped to the store to retrieve straight from the manufacturers before, not sure if it was from Pet Value but when I attempted to inquire about doing that at this location he couldn't even fathom what I was talking about. Ive been going to this location on and off for years as it is the only pet store within miles however I have run into a fair few circumstances were he just could not find a solution or flat out didn't understand what I was talking about. There are a lot of options now a days in regards to pet stores and one of the things I like to look for is knowledgeable staff. Im no expert by any means so when I venture into an establishment I do expect the staff to be able to help me make educated decisions. That being said the gentleman is just that, an absolute gentleman. Very polite, attentive and pleasant which does make the experience a pleasant one and I haven't come across too many pet stores boasting pet gurus just yet so maybe I'm being just a tad critical. Over all I def will be returning regardless as they are convenient and they do carry my buns fav food and their oxbow timmy hay