ALWAYS A LINE at the check-out whenever I go. Not sure why…read morethe manager is not more proactive about getting additional support at the cash when a line develops, but it never misses- each and every time I come here, which is every week or so- there's a line up of 5+ customers. Aside from this annoyance, I have to say I quite like this location because it's large, well organized, well stocked and feels clean when you walk in as compared to some other PetSmart locations I have gone to. The staff are friendly, and helpful. *I have seen other customer reviews regarding grooming/pet boarding experiences which is quite disturbing and unacceptable to say the least- I have never used their boarding or grooming services so my review is not about that. I'm the kind of shopper who knows what they came for; quick in and out, which is why the line up really bothers me so much.

Will definitely be returning…read more.. Great job done on our baby boy by Teresa! Thanks again for the positive experience.

i'm REALLY hoping that i was just there on a day that needed cleaning but the condition of the…read morestore was absolutely DISGUSTING. the cages for the birds were super dirty and the food they were eating is not suitable for them only to eat. an all seed diet is not recommended for birds and especially drinking dirty water. the fish tanks are way too over crowded which is just unfortunate and theres nothing in there but water. PLEASE GUYS do better and clean up the place to make sure these birds and fish are living suitably. don't give me a stupid snarky response either to this feedback its unacceptable what you guys are doing at this place. give these animals what they need

Nice small pet store mainly birds and fish, i come mainly for fish i dont much anything much about…read morebirds, decent amount of stocking for fish, they all look good. Owner is friendly and helpful. Though the store needs to be updated everything looks so outdated. That being said i would shop here if ever i need something

A good shop where you can pick up most pet needs. I've got three cats at home and can get their…read morefood, litter, and treats here. It's a big box place, as opposed to the more comfortable feeling you get visiting a Pet Valu, but the variety is good. Plus, you can wander out to the back of the store and look at the birds and fish and reptiles. That's always relaxing.

04/07/2018 still here but change there name only. I bought my baby hamster here "sausage Mc Muffin"…read moreand supplies.

I LOVE the Tail Blazers at Heartland. The ladies there are super nice and sweet, and so…read moreknowledgeable!! They remember me and my dog, and always have great recommendations. When it was discovered that my dog had food allergies, they had wonderful recommendations on what clean food would keep my dog happy and healthy without causing any reactions like ear infections and itchy dry red skin. I find their prices are a bit higher, but not unreasonable, and you get what you pay for. Clean food without additives and preservatives, fillers and junk added, especially their frozen meats. I have been shopping there since I got my dog a little over a year ago, and I would not go anywhere else. Keep up the great work!! The Etobicoke location, is closer to me, but is less friendly and knowledgeable, so I drive the extra time to go to the Heartland location.

Love going in here they always have what I need and staff is always friendly. They give a discount…read morewhen you buy a large amount which I lovee. It's great to support a small local store with great healthy cat and dog foods.

amazing service and my dog looked absolutely awesome. the place is very nice and inviting. the…read morestaff is very professional and the groomer was very gentle with my (older) dog. very good prices too! the Barking Lot is my got to groomer! and the offer day care too. Go take a look and you will not hesitate to chose them Diane

From the owner: Choose The Barking Lot for an experience that goes beyond dog care services; we create a community…read morewhere your dog can feel at home. Our facility boasts generous areas designated for play, social interaction, and relaxation; all while being overseen by trained professionals in completely secure settings. The Off-leash Dog Park is right on our premises and offers a spacious outdoor space where dogs can play freely under the watchful eye of our staff. With a focus on hygiene and expert care, the daycare strives to foster a secure and pleasant environment for all dogs, whether they are visiting briefly, staying for an extended boarding period, or taking advantage of our various grooming services.

I went into this store a few days ago after going into another shop in the strip mall. This store…read moreis much nicer inside than it is outside. They have ALL sorts of things from bird baths to hand puppets to time lapse cameras! There are tonnes of gift ideas and original things I've never seen anywhere else. They even sell little wooden fairy doors.... I really wanted to buy everything in there. I didn't end up having an actual shopping experience here, so I don't know how they are with defective products or returns, but they seemed quite nice. We were greeted by a nice woman and we weren't bothered at all while we browsed. I would definitely recommend popping into this store if you're looking for a gift for a nature-lover!

One would think after years of being a loyal customer this store would have a better customer…read moreservice model. After spending thousands in this store I had an issue with a 60 dollar feeder and instead of addressing the matter they decided to simply ignore me. Buyer beware, if you have issues with any merchandise they won't be of any help an attempt to ignore you until you go away. Head over to Wild Birds Unlimited instead for better customer care.

Place is filthy, full of feces and tens of animals are packed into single cages stacked one on top…read moreof the other. Feces is literally crusting on the inside of the glass of the store front. They also have a "no photo or video" policy to keep people from revealing the conditions they keep these poor animals in. Don't let these 6+ year old reviews fool you.

I can't say enough about this wonderfully friendly, family run business . The knowledgeable staff…read moreat this pet shop is eager to share their expertise so that you come away confident that your new pet/fish etc has exactly what they will need for a strong start to their life in their new home with you. Highly recommend this pet store for all your pet needs.

The girl at the counter was a bit rude. And not very helpful. Wanted to get probiotic for my pet…read moreand asked to see it but she could only show me while she was holding it, as if I was going to steal it. I didn't really feel welcomed. My mom went there to buy the same thing last week and they send her to look for it in the aisle and she couldn't find it and they didn't really help her, while the whole time the thing she was looking for was right behind the cashier.

From the owner: At Pet Valu we understand that your pet is a part of the family, because we're pet parents too. At…read moreour stores you'll find a great selection of pet food, treats, toys and accessories, all at competitive prices. You'll find our stores in local communities across Canada and the north-eastern United States. Across all our stores, you'll find friendly Pet Experts trained in pet care and nutrition through the University of California Davis Extension School. We pride ourselves on being Pet Experts and we want to use our knowledge and experience to help you find the right nutrition and other solutions for your pets.

This pet shop, located in the middle of the Junction, is bright, clean, large, and well laid out…read more You can probably find everything you're looking for here. There's a large selection of dry, wet, semi-cooked, and raw (frozen) pet foods, toys, accessories, and grooming supplies here. The staff are very friendly and knowledgeable.  The shop is pet friendly as well, if you have your furry companion with you during your visit.

It's a great place to find anything and everything you need for your pet needs. Highly recommend…read moreit. I've been going there since I got my first pet 3 years ago.

I love buying a lot of our dog treats and other stuff from your store, and knowing that some items…read morehave risen in price, I would like to known if your store policy is what ever the price is on the shelve is what you should pay. The reason I ask this, is because last week i drop in to pick up a 12 pack of Cesar dog food, and the price on the shelf was $12.99 and when he ran it up on the cash it came to $15.99 plus tax, so do you honor the mistake of not changing the price on the shelve . Hope there is a correction to this matter. Thanks James M