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PetSmart Grooming

2.7 (66 reviews)
Open 8:00 am - 6:00 pm
Updated a few days ago

Services - PetSmart Grooming

Private dog training

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Before groom
Darrick C.

This is a review for the training and grooming services, and nothing else. Grooming: I've pretty much only had Candace groom my dog since he was only 3 months old (he's now almost 2 and I try to take him every 2-3 months or so). I tried one other groomer once, and it just wasn't the same. My dog loves Candace and gets excited to see her. Candace has an amazing attitude and energy and it's always a pleasure when I bring my dog in to see her. My dog has major separation anxiety, as many COVID dogs do, and while he still looks back at me when she leads him inside, I have confidence that she'll take care of him. I've recommended Candace to anyone that asks me where my dog was groomed, and I will recommend her to anyone reading this. Training: First, Beata is great at reading and interpreting the dogs' actions, and it almost looks like magic sometimes when she is able to get the puppies to do as she says. When it's time for you to do it yourself, however, you immediately realize it's not so easy. The training programs go through standard obedience behaviours - sit, down, stay, focus, walking next to you, come, heel, etc. One thing to keep in mind is that these packages are for group classes, meaning you won't get much 1 on 1 time with Beata during the class. This means she's really only trying to teach us how to train our dogs, rather than training our dogs directly. This is important because, after all, Beata's not there when we go home. Although my pup isn't perfectly obedient, I know that's because I didn't keep up with some of the learnings at home, and not because of anything lacking from Beata. I was really happy with the time she gave me when I had specific questions about my dog's behaviour. Beata can seem curt sometimes, especially if she sees you doing something that isn't appropriate (e.g., constantly tugging on the leash to try to get the dog to move), but it's nothing personal and has more to do with ensuring you act properly toward the dog. I'd recommend these packages as long as you understand what you're getting - the classes are more for you to learn how to teach your dog effectively, and not for Beata to train your dog for you.

Result from incompetence is badly dented cans.

PetSmart online is absolutely the worst packing of a shipped order I have ever received from a pet food store! I ordered a case lot of 24 cans of cat food from Petsmart. It was shipped from western Canada to Eastern Canada where I live and it arrived in a thin paper mailer pouch that was ripped in 2 spots and every single can was dented some badly because it wasn't shipped as a 24 can case lot but loose cans. Just unbelievable the level of incompetence and lack of care in shipping what was an expensive brand of cat food. I am sure Merrick would be very disappointed in how their product was shipped to a petsmart customer. Very unprofessional. My recommendation is never order any pet food from Petsmart online as they don't put any care in how they package their products. I have seen many reviews like mine. I only wish that I had read reviews before I had placed my online order. A shame for such a large company.

Took our baby here for training. The teacher beata was amazing !!! Definitely worth it for you and your new puppy Store is also great and staff is always friendly.

Rabbit

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8 months ago

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1 year ago

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9 months ago

The adoption program sucks, never message you back. Been waiting for a year! Emailed them a number of times but no response.

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11 months ago

Poor service and staff is unprofessional. Don't bring ur lovely pets here or you will be treated badly. I don't recommend this place

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1 year ago

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4 years ago

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6 years ago

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8 years ago

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2 years ago

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3 years ago

I came in for dogs sweaters they had none and told me they will not be getting any more. On Jan 31st!!!!

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8 years ago

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10 years ago

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10 years ago

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7 years ago

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8 years ago

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10 years ago

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12 years ago

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8 years ago

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7 years ago

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10 years ago

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10 years ago

There is dog poop on the front carpet as you enter the store and no one cleaned it up. Gross! Where is the store manager??

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10 years ago

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Page 1 of 2

Review Highlights - PetSmart Grooming

I go to this PetSmart on North Queen in Etobicoke with my dog Benjamin, just to see Beata, the Trainer.

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Kamp K-9 - Outdoor Playtime

Kamp K-9

(2 reviews)

Summerville

Our dog (11 year old shih tzu) is currently at Kamp K9 and as we are in Europe…read more We moved recently to the area and I found Kamp K9 when searching for a new boarding facility. I chose them due to great reviews- and they have gone above and beyond. Sue was quick to respond and invited Bear in for a consultation to see how he interacts with other dogs. From the initial consultation everyone I came in contact at the facility struck a chord with me as you can tell they are truly animal lovers and love what they do! Our dog was having a great time at camp until 3 days in when the very vigilant staff noticed he was having some health issues. Sue quickly took our dog over to a very trusted local vet. Unfortunately, our dog has some serious health issues we were unaware of due to old age (and not at the fault of the camp). After a 1 night stay at the vet instead of washing their hands (which surely would of been easier); Sue offered to take care of our dog until our return. She has sent us text message updates and through regular conversations with her I can confidently say that our dog is in great hands right now even in the worst case scenario. Like anything else in life- you hope everything goes planned. The fact that they shine in the worst case scenario is all you need to know. Your pet will have a great time here and will be in great hands. Thank you Sue and the staff of Kamp K9!

I have used Kamp K- 9 for about a year now, and obviously like it or we wouldn't have stayed as…read morecustomers for so long. I'm not the only one who thinks so: they just won Citizen's Choice Award, sponsored by the Mississauga News. The staff are friendly and loving to the dogs and treat them responsibly. There is a ton of space - indoors and out - for the dogs to exercise and play, as well as segregated "dens" for the boarded dogs to eat and sleep safely. All areas are completely visible to the staff at all times. We use Kamp K-9 for day care for our separation anxiety pooch and he loves it. I can't leave him alone, but he is more than happy to spend time here when I have errands or appointments. So glad I found them!

Barks n' Rec - Typical Day chasing balls

Barks n' Rec

(4 reviews)

I've been using Barks N Rec for my dog's daycare for about a year now. There have been three or…read morefour occasions where I come in and the owner, Matt is screaming swearing throwing things etc. usually over the fact that a dog used the bathroom inside or something to do with his home renovations or something of the sort. On one occasion Matt actually called me and apologized because he was completely out of line when I came in to drop off my dog, he ended up comping my visit and the next on that occasion, because he had flown off the handle so badly that day (nothing to do with me). I had a very serious talk with him about my concern with continuing to leave my dog in his care when his temper is so bad. I did continue to bring my dog there though. Another real concern of mine was the fact that Matt smokes cigarettes and marijuana inside the daycare every day. Anybody who uses this daycare knows that because it soon as you walk in you can smell the cigarette and marijuana. I'm sure he does this only in his office but this scent travels and I don't exactly want my dog getting high or his lungs filled with cigarette smoke. There have been many occasions where Matt is so flustered and losing his temper that he tells me just go just go pay me next time because he's in the middle of losing his temper and throwing a tantrum. Today was one of those days. So when I walked in and saw none of his staff in the dog play area I proceeded to let my dog out so that I could leave after Matt had instructed me to just pay him next time, from his smoke filled office. I could tell that he was in one of his frantic moods so I just wanted to get out of there and get my dog home. When I opened the gate one of the other dogs pushed through so I did my best to get the dog back into the caged area but without knowing their name and not wanting to disturb Matt, I was having a hard time with it. Matt proceeded to run out of his office and his usual aggressive form and proceeded to yell at me for opening the gate and letting my dog out. Telling me that I disobeyed his sign that he has up. Not only did I not see his sign but my intentions were just to get my dog and go home it really wasn't that intense for him to respond by yelling and screaming in my face. This time rather than just being quiet and leaving I yelled back at him and he got very heated. I had a 6 foot something man screaming so close into my face that his spit was flying at me. My poor dog stood behind me shaking and crying because he's never seen anything like this before. I was struggling to put his leash on to get out of there because my dog wouldn't stay still and Matt proceeded to tell me that he will physically remove me from the establishment. I'm a 5'3 woman and I treat people respectfully, his behaviour was completely out of line and had I been a man I know he would not have spoken to me this way. There are several under ageco-op students who work at this daycare and I feel so bad for them because I can only imagine how they feel when Matt begins to lose control around them. Because I didn't have the greatest experience at another doggy daycare I continue to use Barks N Rec regardless of how mad behaved so much of the time when I would come in. My dog loves other dogs so much so I wanted to continue to give him that experience . This will be my last day at Barks N Rec and I can honestly say to anybody who reads this review that I would not trust Matt with my dog. He does not have the ability to control his anger and that concerns me deeply to know that he behaves like that when I'm around, imagine how he behaves when nobody is watching. I would never want to maliciously harm anyone's business or success so please know that this review is coming from a pure place of legitimate concern for the well-being of innocent animals and any human being who has to come in contact with Matt. *Just to add in a response to Matt's comments on the review I had left* I did not want to remove my dog from daycare. But I wasn't given a choice considering how Matt screamed in my face to the point he was spitting on me. Matt, you can say I refused to follow rules etc, but I didn't know your staff was in the room (if they were) as they were nowhere to be found. Maybe if you weren't too busy smoking marijuana and cigarettes in your office (I did check in with you when I got there because I didn't see anyone in the dogs room) then you could've opened the gate? I just wanted to get my dog without having to deal with your out of control temper. I could tell that you were in one of your frantic moods by how you said "get me next time" and couldn't even handle taking payment from me for the 3rd visit in a row. Yes I said a lot of good things about BNR when I first started bringing my dog there, I even referred lots of business our way... but after 3-5 episodes of you throwing things, screaming, swearing and me actually being scared to leave my dog with you, enough is enough.

After our doggie daycare Redwood Pet Resort in Milton closed down we were distraught and…read morerelentlessly we searched for a new place for our pup. Barks n' Rec had amazing reviews, so that I decided to give them a try. I filled out all the forms, sent all the required information and set up an appointment. I was very excited. I am not one to write negative reviews in fact, I am that person who just will not return. But my consciene told me otherwise. Matt initially took her in the fenced indoor play area where she was met by several running and barking dogs that were coming in from the outdoor play area. The other dogs pinned her to the fence and she was shocked, to say the least. Matt called the other dogs off and away from her and then he started his evaluation of my pup. He pulled my 2yr old Rottweiler by her scruff (the loose skin around her neck) so roughly that she YELPED loudly. Who does that to an animal?? Matt explained that doggie moms carry their pups by the scruff and she should not react as she did, but for her to YELP that loudly he was hurting her. It was intentional - to cause a reaction. To provoke an aggressive reaction from any animal is not right! He then picked her up from her behind and swung her around. She was bewildered and at this point her reaction was to growl to protect herself from her aggressor. Any animal would react that way if being bullied or feeling theatened by a stranger. He put her down and she was shocked and scared. He continued to say he needed to be certain that his employees would be safe and not get attacked by any dog. WOW! What reason would anyone treat any animal that way to begin with? She has been trained by an amazing trainer Eric Straetmans from (BLT) Beyond the Leash (shout out to Eric!) and has gone for an additional 4wk for off leash training. She has been to doggie daycare since she was a pup and has never, ever shown any signs of aggression. She is an obedient, sweet, dog whose only purpose is to please. She is a "Gentle Giant." I still don't understand why Matt would test her in such a manner?! The dogs that attend his facility are supposed to be well mannered and would not engage in rough, aggressive behaviour. Why did he assume that my dog would be the aggressor....to provoke her to get a reaction so that his employees would be able to remove her from a hostile situation -because she is a rotweiller? Does he not like this breed or was he just having an off day? I hope he was just having an off day. He actually suggested I bring her to their, "Open Play" evenings to socialize her. And that he would test her again in a month or so. I was not impressed. I was shocked with the whole ordeal and I am sorry to say, I will not be recommending Barks n' Rec to anyone. My dog has never been handled that way and I assure you she will never be handled that way again by Matt or anyone else!

Doggie Delight

Doggie Delight

(9 reviews)

Burnhamthorpe

I was looking for a groomer in the mississauga area since we moved and had yet to get our husky…read moreprofessionally bathed and brushed. We're usually quite picky when it comes to husky grooming, only because we've read horror stories in online forums and the like! i found doggie delight from a Yelp search and used the request a quote / message the business feature and they were SO quick at responding and answered any questions i had. communication was super straightforward and they were incredibly responsive, especially considering i messaged them close to the end of their operating hours. the day of the groom was also really simple and straightforward! i was given a rough estimate on when our pup would be ready, but the person at the business also told me they'd text me when she's done. i think they did a great job with my pup and she didn't even seem to be too scared to be there either! unfortunately, i forgot to take pics when she was fresh out of the groomers, but they definitely did a great job and didn't do anything i was worried about! we'll be booking here again next year for our husky's annual professional groom! (don't worry, we brush and clean her at home too lol)

My Mother took her beloved boxer to Doggie Delight many times for bathing and nail trims. Aries is…read morea nervous dog in these situations but was always calm when we picked her up, which speaks volumes. When my Mum passed away, Beata, who works at Doggie Delight, actually adopted Aries, where she still lives happily with their family. Now that is love for your client's pets..!

PetSmart Grooming - groomer - Updated May 2026

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