I go to this Petsmart only because I find their store brand cat litter is the best. Plus, because I'm such a softie when it comes to dogs and cats, I always get to make a little donation to shelter pets when I buy the litter. AND there's always cute dogs in the store shopping - those are the things I like! What I don't like is that they always put the cat litter way up high on the shelves and cat litter is NOT light! My pet peeve (pardon the pun) is that it's ALWAYS a long wait just to check out. I don't get it but everyone that shops there regularly will say the same thing. read more

I recently got my dog groomed at this location on Wed 11, 2014(First time at Petsmart, usually PetValue) The next day i noticed a small razor burn bump on the shaved area. In later days the bump became a small infected rash. I notified PetSmart of this, however they did not believe me at first. Ive sent a photo and are now being forced to wait for protocol with an injured dog. As well as they are blaming me and my dog, saying my dog is not used to being groomed. This is a horrible experience and I urge viewers to stray away from this bad service. Here is a photo http://www.omarturki.com/photo.JPG read more

We were interested in placing our babies in puppy training at the North Queen location, unfortunately the classes will not be available until the last week of February. Beata the trainer took the time out of her busy day to call me and offered to meet with is for a few minutes to offer some tips in the interim. She was FANTASTIC to say the least, the babies my hubby and I were in awe of her and how well she knows her stuff. Beata is an asset to say the least, we cannot wait for Millie & Chewie to join her in class and see an expert in action. Thank you Beata for your time and attention you gave us and the babies, you are AMAZING at what you do! read more

Jessica my dogs groomer is amazing. My dog hates being touched by strangers and only I can pick him up, but she has worked her magic on him and he always comes out gorgeous read more

The worst grooming service ever had ..when I dropped my dog with clearly mentioned bichon cut, not too short (medium length 3 from 1 to 5). Then just see the picture how my little was cut , an ET style instead of bichon cut. " very well worth the price 64 dollars" my first time in pet smart and last time definitely read more

PetSmart - Pet Groomers Near Me - Etobicoke, Ontario

If you are looking for help training your dog, look no further than Beata's classes at PetSmart on North Queen, Etobicoke. She has a wonderful manner with the dogs and actually trains them to do what she is teaching. Beata is knowledgeable, approachable, and treats her "students" with a firm kindness. We have taken our last two dogs to other teachers but their classes cannot compare. The best review is that our Henry is returning to school next week too further his much needed education. Marilyn & Peter Doney read more

I like this PetSmart location-- nice and spacious and never crowded. This is where we get everything we need for our cat Terry. It has everything from Royal Canin food, World's Best litter powder, treats, grooming products, toys, scratching posts, etc. It's also clean and odor-free and the staff are always wonderful. read more

I really like the fact that these guys have never carried puppies like other pet stores that shall remain nameless... the integrity is there and I love them! Great prices and selection of things... although they don't carry my brand of cat food... I'm hoping they will soon! I really like all that they do to help local pets and shelters. I think the reward program they have going is good since other places that sell pet foods don't offer such incentives. The fish department could be better... but it's okay. Yay Petsmart! :) read more

PetSmart Etobicoke PetSmart did a fantastic job last weekend taking care of our babies while we were out of town. My cats were contented, calm and spoilt all weekend. They slept, ate and used their litter as normal. I left feeling very happy that I had chosen the right place for them to stay and I could enjoy my weekend without worrying. The customer service is excellent - the staff did a great job explaining the routine of the pet hotel and everything was put into their system 'by the book' which was reassuring. Originally, we had the tunnel part of the kitty cottage open so that Moses and Zipporah could have access to one another. The staff quickly realised that this was stressful for the cats and so closed it off. The pet hotel has designated 'TLC' time where staff play with the cats. My cats don't like being in a small space for too long and so it put me at ease knowing they wouldn't spend all weekend in a confined area. The litter tray was clean when I arrived and my cats were sleeping contently next to their new toys! I would definitely recommend the kitty cottage service. Thank you PetSmart for your friendly and professional customer service - see you soon! Jordan & Bethany Browne read more

I needed a new type of dog food because my little 4 lb dog has a really sensitive tummy. Ceasars wet food was all she would eat and she's extremely picky. A staff member helped us out and he was extremely helpful. I appreciated this because my dog is like my child and I hate to see her tummy in such a mess. She loved the natural food that was recommended and it was on sale. Prices are great here. read more

Always a good place to go. There is so much variety. The great staff provides obedience training classes and are very friendly and helpful

Puppy training with Beata was great. My puppy and I had met her in the store a few days before classes started. I almost cried when she got my crazy little german shepherd to listen and focus on her. I felt like I had just met Cesar Millan. My puppy, husband and I learned so much during the training. Some weeks were tough and frustrating when my puppy would misbehave or not listen because she has a crazy amount of energy but we would take what we learned in class and apply it throughout the week. The class helped us to learn how to communicate with our puppy and better understand her needs. I highly recommend this training for all new puppy parents. read more

Lots of mysterious rules on a "need to know" basis. No,we can't do that because of rule A... No because of Rule B ... but they never tell you the rules when you book the appointment. Terrible customer service read more

I gave it one star because the option for zero stars is not available. Took my 3 month old springer spaniel to petsmart for puppy class solicitation up on Harmony and Taunton. From the first class till the fifth class it was nothing but chaos. First class was originally on sat but was moved to sun. Second class had 16 pups enrolled and took part of the class to get that straightened out.Poorly organized, poorly managed. Then came the corporate rules. Thy shall not let pups off leash. Thy shall not let pups socialize with other pups. Thy shall not let pups socialize with people. Hmmm puppy class with no socialization. No contact even no water provided. Teaching techniques was pretty much nonexistent since she spent half the class apologizing for so many pups crammed into this class. The other half of the class your in the aisle ways trying to teach new commands to a puppy amongst all the distractions. So needless to say a total waste of time and money. So finally they offered the money back but by this time we have loss four weeks. Not a pleasant experience for the pups nor the owners. Reconsider going here if you want a good experience with ur pup. Just a money grab read more

I wish I can give them zero rate, I booked an appointment for my two dogs, I get there and they told me they can only take one because they have no time for the second one, finally after explaining to them that I need to go to work they said ok. The first question we made was if they used any medication to keep them still, they said NO, for us was very important that they don't used any medication since we know how they act when they get home since our previous place they do it and they get home really weird, that's why we choose to change grooming service. When we get there to pick them up, they looked horrible, really bad, they didn't do a good job, they were not shower, their cut was horrible, they didn't follow any requested I made, and to top it off when we got home we the dogs, they were horny and acting weird so we know they actual used medication as well to keep them still, expensive and bad service. I will never bring my dogs there. read more

I have my dog groomed there quite a lot of times. Last time I had her groomed it looked like they just bathe her and no trim what so ever. Well, this was my 3 complaint in a year. Well, I was told I have too many complaints and they cannot do anything for me. Oh course, because I will tell them if it's a lousy job. I thought it was guaranteed for you to be happy with the grooming, I guess not. I am so pissed off at them. I bought my dog home with matted hair, no trim and she didn't even smell nice. I paid over $40.00 you think I would get a good job done for that price. I am really appalled at the way they treated me. read more

Petsmart provides excellent services as well as good products. This Etobicoke location is grooming my 2 little dogs for the last 10 years and I am very satisfy. read more

!!!!!STAY AWAY FROM THE GROOMING SERVICES!!!!! I took my 20pound cockapoo here for a shampoo trim and clean up. I explained clearly and repeatedly he needed to be brushed out, washed, nails trimmed and 2 months of growth cut from his coat. The groomer had no idea how long that was. I did not want him sheared down, he's a fluffy dog. I wanted his 1.5" length cut down to 1" no shorter. She told me she needs to charge extra for Additional brushing. Extra for nail clipping. $9 Extra for conditioner. I asked to see what was included in the $60 package? The pamphlet says this package is for dogs who require more brushing and regular grooming (my dog) It also included nail clipping. The $9 conditioner is listed as $7 but appears on my bill as special shampoo. Weird how a $60 bath doesn't include conditioner? I stressed that his coat was tangled not matted and he needed to be brushed out thoroughly first. She said yes yes yes and wrote it all down. She needed 3 hours but half an hour later she called and said she needed to clip him shorter because the clipper was getting stuck. I said NO! And would come back to see. I returned to find my dog chewed up by the clippers. Sheared down to almost skin in random chunks. Hideous!! The big shock was he hadn't been brushed out at all. She had just hacked away with the clipper. The 'head' groomer came over and said he was too matted and could only be sheared. I said 'ridiculous' and took a tight slicker brush and brushed through his fur. She took the tightest steel comb and showed me how it stuck in his fur, making him yelp! First, if he cries she was hurting him, and she was doing it wrong. Second, with any tangled hair u start brushing gently from the ends to the roots and work your way down to a fine toothed comb. She didn't understand this at all. Despite the fact the package included lots of brushing and I was being charged extra for even more brushing, the was no brushing. The manager joined and although he said they wanted to fix this his only solution was to shear him. Not once did he or the head groomer mention any brushing or detangling, scissoring or any other professional groomer technique. If I wanted him sheared I could buy myself a clipper for less than this was costing me. The manager promised to call me to make up for this gross mistake but I've never heard from him. Now I'm gonna have to pay extra for any groomer to try and fix this mess. It will take months for his close sheared patches to grow in. I'll still be looking at this mess mid summer. Save yourself the time, money and anguish and take your dog anywhere else. PETSMART dog grooming service is a joke. The only good thing is FIVE GUYS BURGERS are across the street. read more

I called the day before to see if they have different play areas for small and big dogs and the lady stated that they do and never combine large and small breed dogs. All vaccinations and documents were sent in the day before doggy care. We went and the 2 men decided to be vets and checked all of my 3 papillons, felt their boddies and checked their paws and teeth. I advised them that they had see the vet 3 days ago and no problems. I also asked that one dog's bum is not to be touched! They continued to state why and what would he do. The boy doesn't like his bum touched!!! REALLY! Then he stated that something is wrong with his tail. SERIOUSLY???? lastly, They have older big breed dogs with small dogs. These people don't know anything about small breed dogs and we left immediately. We never did our half day as there is NO WAY I would leave my babies in a place like that. WILL NEVER EVER RECOMMEND PETSMART DAYCARE for SMALL BREED DOGS!!! read more

I would never go back here for anything. I took my dog here in February to get her nails clipped and the next thing I know, she was running around the store loose!!! The "groomer" lost control of my 16lb dog!! She could have run out the doors and got hit by a car. I spoke with 3 different managers at the store about the situation and all they did was defend their security policies (which FAILED) and apologize. They said they were looking into the situation but when they called to follow up, would not give me any explanation as to how it happened. They don't want to admit fault. They said it takes weeks to do an investigation (all they had to do was watch the security tapes) and I am STILL waiting for them to call me to tell me what happened. read more

horrible store and company. do not leave your pets unwatched with them, even grooming, so many stories out there of the groomers yanking the dogs fur with the comb, and now another dog death to support the fact that your company is garbage. read more

This is the best PetSmart I have been too. It's always clean, all animals are well looked after and if it is busy they will make sure to open more cashiers! I got a 60 gal tank awhile back. It was a show tank that had a few dings, nothing really noticeable. The manager Mellissa, gave us a amazing deal on it. Their staff are nice and knowledgeable but Mellissa the manager and Mike that works in the fish department are great! Mike is extremely knowledgeable, friendly and tells you what you need to do to have a nice running tank! Mellissa is a great person and is knowledgeable in all area's of the store. All the staff are nice but these two have really helped me a lot. If I am unsure, I feel confident about buying anything with the help you get from them. Great store! Mellissa helped me pick fish after I told her the color scheme of my tank. I was going in a whole other direction. They look gorgeous! Plus they had babies!!!! I am so happy I listened to her! read more

PetSmart - Thank you Mellissa (PetSmart) for sending me in the right direction for the right fish! They look amazing! Plus had babies! - Pet Groomers Near Me - Etobicoke, Ontario

For me this petsmart has been one of the best places i've ever taken my dogs. I used to take them to Richmond Hill petsmart which was also wonderful to my dogs, but i moved so I started taking my dogs to this location. The staff there genuinely love my dogs and treat them like their own, and they go above and beyond whats expected. One of my dogs is 16 so shes really old and starting to get super finicky about what she'll eat so i'm going through a lot of trial and error, and the staff took it upon themselves to try out (with my permission) something new that she scarfed down which was awesome because its hard to keep weight on her, then stayed late to take the time to make some recommendations and give me some ideas for getting her to eat more and giving her things with more calories that are healthy. My vet hasn't even gone to that extent. I absolutely trust them with my pets and i feel very secure leaving them at doggy day camp, boarding at the pet hotel, and also the groomers are wonderful , they understand all my dogs quirks and are just fantastic, i can't say enough about the staff. and as a pet mom who only has furkids that's a huge weight off, thanks so much petsmart for providing such a wonderful place to take my babies where they are safe and loved :) read more

A few days ago I went in to PetSmart I asked for Mellissa because I wanted a big fish tank. She said to ask for her when I was ready to buy one. So that's what I did. I got a 60 gallon tank with a gorgeous stand for $179.00 without the taxes! It was a show model and was already on sale a for $100.00 off. It was normally $399.00 It had a crack in the tanks outer trim plastic that can be glued and totally unnoticeable. I then asked her what other stuff I would need to get it up and running, she directed me to a very knowledgeable guy named Mike! He new everything I asked. Really nice man. I have seen Mellissa there for 5 years now, I think she is an awesome, knowledgeable, honest and a true person. The store is nice too. Clean a lot of knowledgeable employees. read more

13 May 2014. My hairy border collie was groomed, bathed, nails clipped and "furminated" by Diana. A superb job was done. A bit too much perfume but no big deal. Diana deserves a large Christmas bonus. read more

I just purchased a new Westie puppy and went to PetSmart in advance to buy everything that goes along with owning a dog. Clearly I need an education on the advancements made in pet health & nutrition......I was overwhelmed when I walked in...they have so many brands to choose from. The staff at this store are phenomenal - they seem to sense when a customer needs help - and they don't rush through a response to your inquiry. They truly seem to want to help and provide the best pet care and service. I hate pushy sales people; this store has my business forever. I walked out feeling much more aware of my pets health needs, grooming, toys & food preferences. Thanks! read more