This is a true community store! Very helpful and friendly staff. I have been coming here since they opened and they always greet

Great store, helpful staff. Love being able to bathe my sweet puppy here. The stores offers what I need for my three pets and my dog really likes coming to the store with me. Sometimes, he'll even grab the bone he wants right from the shelf. It's his little shopping trip and my go to for everything pets! read more

This is a true community store! Very helpful and friendly staff. I have been coming here since they opened and they always greet me and make me feel welcome. When I get large bags of dog food, they always ask if I need someone to carry it out for me. Last time I rated this store was 5 years ago, so for me and my several time a week experiences here, they have always been and continue to be positive. They also partner with different vets and offer discounted shot and wellness exams and a discount, I get discount coupons from their mailer and they also parter with local rescues. Oh, they also have a great dog wash center. If you are in the area, swing on by and give them a try. read more

I had to go to the location on Heritage Trace during the recent thunderstorm because I thought I still had one of the Heavenly Hounds calming brownies left for my girl, Luna, but discovered I didn't when the epic thunder started out of nowhere. Luna is extremely afraid of storms and the HH brownies, though they don't stop her trembling, fear, and hiding, are the only things that she will eat that do help get her through storms. And pet supplies plus is the only store near us that carries them. The next closest store that carries Heavenly Hounds brownies is the Hollywood Feed in Keller! When I left the house, the storm had just started and the rain and wind weren't too bad yet. I had about 15 minutes to make it to the store before they closed. About five minutes into my drive, the wind and rain got crazy. I was having to deal with cars stopped in the road, tree limbs, flying across the road, and huge areas with pooling water. If I hadn't been on a mission, it would've definitely made more sense to pull over and wait for the storm to let up. The whole way there I was just hoping that the store hadn't closed early because of the severe weather. When I pulled up, I saw the store lights were still on and there were still cars in the parking lot. I had made it there with about six minutes till closing. I left my car running and jumped out, making my way to the door through the rain. When I got to the door, there were about five employees inside, trying to get the door open. The man with the key was having so much trouble with it. He finally told me to push on the door while he jiggled the key in the lock. Thankfully, it finally opened and I could get in out of the rain. All the employees were so nice and apologizing profusely for the door being locked and me having to wait in the rain. They said that they only locked it because the wind had picked up so much that the doors were swinging on the hinge and they were afraid they were going to break off of the hinges! I told him it wasn't a problem and explained why I was there while making my way to the aisle to grab a couple of the brownies. On my way to the register I let them know how quickly the storm had picked up and what I had just driven through, including probable small hail, all because I was a crazy pet parent! I suggested if they didn't have to leave right away that they should wait it out in the store before heading home. One of the employees said I should probably wait there until it let up, but I reminded her that I had my Luna at home waiting for me, probably under a chair somewhere. The man ringing me up was so nice! He said he totally understood and that he was giving me the "crazy pet parent discount ". This was a crazy trip, but the employees all made the experience better by being so friendly and understanding. I'm definitely grateful that Pet Supply Plus carries the Heavenly Hounds brownies, and understands crazy pet parents like me! read more

This is terrific place to pick up pet supplies. The prices are great and the employees are so helpful. I like to order online and pickup in store. It is so fast. I'm so glad I found this place. You should give them a try. read more

Staff is friendly and knowledgeable. They are always well stocked and have very competitive prices

Love this store! My family includes several members of the canine breed. We love our girls and want to ensure they have long, healthy, happy lives. Pet Supplies Plus, Heritage Trace is our go to location. The store is well stocked with food, toys, treats, medications, shampoos and conditioners , etc, etc for most small pets. The staff if ALWAYS friendly and eager to help and answer questions. I have some pretty finicky dogs at times, so I often have to search for "something different" when they suddenly turn their noses up at the food they have eaten for weeks and months. It can be a real pain. But, Pet Supplies Plus has a huge, healthy variety to choose from and willing staff to help me search and research. Sometimes I have to bring the open.bag back when my ladies turn their noses up to the new. The store will assist in searching for an acceptable replacement and provide a refund for the return. I love this store. I love the people who work here. I love the products they carry. I feel it is a safe and loving environment for my ladies when they go new toy or treaty shopping with me. We try to make it a pleasant outing to socialize. Please try this store. They are like family to me. I'm sure they will be the same for you and your sweet babies. read more

Pet Supplies Plus is such a great store for pet owners. They have a wide variety of high quality brands at a reasonable price. Always free samples for your dog at the register. My favorite feature of this store is the dog wash. It's a safe and convenient alternative to the groomer or attempting to wash your dog at home. The staff is very knowledgeable about the various products and they are extremely helpful. read more

Pet Supplies Plus Heritage Trace - Pet Stores Near Me - Fort Worth, Texas

I placed a online order for delivery on the 21st and according to their website it would be delivered by 8 pm on the 22nd. I called the store at 7 pm on the 22nd to verify it would be delivered by 8 pm, since last my order last month was not delivered and I had to go to the store and pick it up on the 3rd day. I was placed on hold for 15 mins so I hung up and called back, the clerk had forgotten she placed my on hold not a big deal I have made that same error myself so I wasn't mad. The clerk transferred me to the manager who said that they had left me a voicemail because two cans of the dog food was out of stock after checking my phone there was not a voice mail from them I let the manager know that as well. I told the manager I would just come to the store to pick it up since we live only 2 miles away but I would like the tip amount removed since I was coming to pick it up. The Manager told me he would just cancel the entire order. The order was sitting in the cart they have for for pickups and deliveries the clerk who initially answered the phone told me that she sees my order in the cart, I let the manager know that but he said well they will just put the items back on the shelf, I don't understand that part since they had the order ready. This happened last month as well but last month I was able to pick it up, I think the manager got a attitude when I said I wanted the tip removed I don't know why he would I was very nice the during the whole phone conversation. I told the manager that it doesn't make sense I cant just come pick it up but if I had to walk up and down the isles to select everything again I would just go to Petco, he said we if that's what you want to do. We run a foster and spend between 120-300 dollars a month with Pet Supplies Plus sometimes a bit more, unfortunately something has happened at this store location and they cannot be trusted to deliver on time or at all unfortunately, because of the interaction with the manager just canceling the order and putting the product back on the shelf we will not be doing business with Pet Supplies Plus going forward. read more

Looked at the images and saw the store had reptiles for sale and after we went there there were none, kind of disappointing

Nice spot. The people there are helpful. I like the managers special bin. Always find goodies there. Everything was clean and organized. Very easy to find what I was looking for. read more

Never done curbside pick up before and it was so fast and convient. The associate was so nice.

OMGeee I am so thankful for the store manager at this location! I had ordered 3 bags of kitty litter and a dog whistle. I called the store as the dog whistle was not included in any of the bags, she offered to have someone come back out and bring another one to me!! I can't remember her name. She was so gracious and kind! Thank you so much for being so awesome! read more

Old woman at front is very rude and condescending. Even at the managers. Apparently she worked there so long, the younger management is scared of her and lets her run her ever widening mouth. Shows what kind of establishment this is. Look at the "store brand" and see how that trash is priced $20 more than REAL, GOOD name brand. Alexandria giggles at complaints like it's funny so she clearly is amused and part of the problems. read more

I love being able to take my Mom's dog somewhere to bathe him without breaking my back. Very nice and clean facility. Everyone who worked there was so nice and helpful. read more

Pet Supplies Plus Heritage Trace - Pet Stores Near Me - Fort Worth, Texas

Pet Supplies Plus has become my go-to self service pet wash for our dog's washes in-between grooming sessions. For $15 you're provided with an apron, shampoo, conditioner, freshening mist, towels and a dryer. There are four wash stations available. Each wash station is fully stocked with the supplies you'll need. They don't provide brushes, so make sure you bring your own. The dog wash area is kept very clean... I never worry about my dog possibly contacting anything when we're there. read more

excellent service. easy to use website. I had delivery and it was super fast. will use Pet Supplies Plus delivery again!

If you have reptiles this is not the store for you. They sell you dead bugs and then when you try to get replacement bugs they don't allow you to make sure they are alive. The absolute worst manager with the absolute worst customer service, we will never shop at this location again. read more

This is the best pet store and the prices are great! The staff go above and beyond when you pick up an online order, they leave you a thank you note and some goodies for your pups. Highly recommend. read more

This is the best location I've been to! They are very helpful and friendly. When it's hard to find great customer service these days, this place does it right! They brought my large bag of dog food to my car and I also got some dog treats with a thank you note! You know I'll be back! read more

The staff is so friendly and the store is clean. They always have what I need! I would recommend over a big boxed store. read more

The team always exceeds my expectations. Friendly, caring, genuine, helpful and a lot of fun! Best place to shop for pet supplies!!

I was able to try Curbside PickUp after shopping here for 9 months for our G. Retriever Baby. The Online order was easy & quick as I was trying a New Brand of Food for our newly adopted English Bulldog Rescue. I received an email From PSP after less than an hour that Items Were ready for pick up. I called The store after parking in a stall. The Customer Service Rep said they would be out with my order and he approached my car with a friendly smile and quick drop of Items in back trunk of car. Curbside PickUp Is The way to Go if you need to Grab & Go! read more

I started visiting PSP Stores in Florida because of the monthly coupon and quality FROMMS food. Here in TX this location doesn't carry much FROMMS product at all, but there is a nice new dog wash and wide aisles compared to the other boutique pet feed store. The staff was welcoming each time I visited, but once a female employee approached and distracted my dog while I was try to shop and had my dog in a down/stay. That should be discouraged, the other employees didn't engage/distract my dog without permission. She then made excuses for herself. That's just not okay, and I'll be more firm discouraging the employee next time. read more

Without making a big fuss this little store has helped me save almost 200 dogs from being euthanized. I could not have done it without them. This PSP store fed them, supplied toys and treats, leases, collars and when they where stinky and dirty we were always welcomed with open arms to come get a bath. Amazing store, employees and dedicated shoppers who donate to help the unwanted and thrown away dogs in the area. THANK YOU ALL!! read more

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Love this place. Friendly staff and reasonable prices. I like the curbside pick up option so I don't have to get the kids out of the car just to grab dog food. read more

Great friendly staff! Price matched my dog food because it was labeled incorrectly. I just gave her a bath there for the first time. The dog stations are clean, easy to access, and have everything you need. Plenty of clean towels, aprons to keep you dry, 4-5 shampoo options, dryers, even treats! I bought a three pack of washes and they included today's free! read more

My dog was attacked at this location and the staff was absolute garbage about it. Management never returned calls either on the matter. It was a horrible situation. read more

I have the worlds pickiest Pomeranian so when I needed more Stella and chewys chicken flavor, I was disappointed to see that they were out. I asked the manager Mike when they would get it back in stock and he said it was waiting to be unloaded on the top pallet in the truck in the back. He went out of the way to climb that pallet just to get the flavor my picky eater wanted. Thanks so much Mike!!! read more

Ordered my dog's food in accordance with the delivery policy. it was supposed to be delivered by 8. I called at 7:51 pm because I had not heard from anyone. I was assured it would be delivered. They were sorry they had been busy. No problem. 9:10 the store is closed. No delivery. I call "oh ma'am sorry we don't have your order ready to deliver, not sure what happened" I JUST called to check on the order?!? Sorry. Great I will let my dog know your apologies about not having his food tonight. read more

I love Pet Supplies Plus. Very clean store. The employees are great; very friendly and helpful. I always find what I need.

I love pet supplies plus because they offer a variety of dog food, treats and toys. However, can I get some breathing room please? The staff is very helpful, maybe too helpful. As soon as I walk in, I already know where I'm going and what I want. In less than 2 minutes, three different workers ask me if I need help. It's just a tad annoying. Other than being annoyed, I do recommend this store to my fellow fur mom/dads. read more

Amazing team there, manager was so very helpful and understanding. Best pet store I've been too

While standing in line waiting to checkout I heard the young man in front of me ask the clerk about a military discount. She looks at him and says . Well Sir our corporate office no longer feels obligated to support the military so I'm afraid no more military discounts for you. So I placed my items on the counter and walked out . If you can support the troops I can't support your business. Pet smart does tho. read more

I had such a pleasant experience today at Pet Supplies Plus, so much so that I had to post a review. Mike, Hayley and Jaiden were all AWESOME!! They were all very helpful and went out of their way to make sure that I was a satisfied customer. I will definitely be back soon!! Oh, I can forget to mention how immaculate the store was.... read more

I went here for the first time yesterday and was very impressed! They had a great selection on dog foods and many other supplies for many different pets. The staff were very knowledgeable and very helpful. One of the employees even put the large, heavy bag of dog food I was buying into my basket for me (without me asking them to). I was pleasantly surprised! I was even more surprised when, without me asking, another employee came up and picked up the large bag of dog food I had just purchased and said he would carry it to my car for me. So, WONDERFUL customer service, very clean and well organized, great selection and average prices. read more

I have been here a couple times The staff are VERY knowledgeable about their inventory, how to find it in the store and the store manager I spoke to actually knew something about pet care and maintenance which was reassuring. The store is easy to get to, super clean, well organized, and well stocked with useful and interesting products. It has a special friendly and welcoming feel about it that I can not put my finger on but definitely a cut above. read more

This store has an amazing selection of dog food. It's nice to finally see a supply store in the area that sells very high-end quality foods such as origens and Acana. Much better than Petsmart or Petco. Now, they do sell some pretty crappy foods to, but they're the only pet supply store in the area that sell the highest quality foods as well, besides McDonnell feed. I love that they don't sell live animals from mass producing companies. I was greeted as soon as I came through the door and everyone was very friendly. read more

A friend in Lewisville just told me of a service that Pet Supplies Plus offers. I just tried it. SELF-SERVICE Dog Wash! Amazing, simple, inexpensive, easy. I've attached prices for the various plans they offer. The more you wash your dog the cheaper it is. For instance, you can wish your dog for $10. With their lowest level plan, you can wash your dog 3 times for $21 (A $9 savings). But wait, there's MORE!! The first wash (in addition to what I just said) is FREE! The savings are more with the bigger plans. I was excited they also carry the dog food my doggy eats, Merrick Grain Free Real Chicken + Sweet Potato Recipe Dry Dog Food, 25-Pound. They offer it at the same price ($53.98) I can get it for on Amazon Prime. I'd much rather give my business to a local merchant whenever possible! The dog wash has two wash tubs up high and another two down lower for the larger dogs. Everything is included with the wash - towels, shampoos, aprons and blow dryer. Another reviewer rated the customer service experience low. I found the opposite to be true. Several employees offered to help me and the manager, Brandon Keel, spent considerable time with me explaining the store. read more

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Staff is very knowledgeable and always willing to help! Excellent selection of food and treats! My dogs LOVE going there!