This location really isn't horrible, usually when we've visited on the weekends (Sunday afternoon) there has been kitties from their adoption agency. Today, the kitties weren't there though. But there is an information display if you want to adopt a cat when they're not there! I noticed a few dead Beta fishies by the entrance display. There was a good variety of reptiles and Guinea pigs though! The employees were stocking items on the shelves so that's always good. read more

PetSmart - Awww - Pet Stores Near Me - Watauga, Texas

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Care for the animals there needs to improve a bit. I checked out the hamsters, who had small wheels to run on. One had a knocked over wheel which was blocking the water. I told the cashier in the front, who called someone to let them know, but 25 minutes later, they were still trying to get to the water bottle, as no one came to help them. I reminded the cashier again before I left, but I feel bad for the little hamsters. In some of the fish tanks, there were dead fish which looked like they had been there for a while. Saddened by the visit... read more

Decent store with a great location because of the east access. The prices of standard pet food is less expensive than the local Kroger. The staff isn't super friendly, but it was the end of the day and they may be ready to go home. If you're a reward member, the savings are great when you buy multiples of an item. This store has their pet Halloween items out - super cute costumes and toys. It's worth it just to come window shop. There's even a dog mermaid costume - so cute! read more

PetSmart - Pet Stores Near Me - Watauga, Texas

So let's do the math . I go to put two small bags of pro plan .. buy one and another off 25 percent . I go to the register and I tell the check out and it doesn't show up at any time . Then tried to sell a 19 dollar book of coupons to save me 15 today which means I still owe another 4 and buy a booklet . Then I tell the store manager it's buy one and 25 off which Initially says buy and third is 25 percent off . There trying to push a booklet of coupons , and trying to sell at regular price . My day was wasted and they said the system couldn't give me the 25 percent even though the manager is advertising on the shelf . I guess the customer isn't always right . If I could give a minus 1 I would . They're not oriented towards the customer we are just an afterthought . read more

Customer service and assistance. It's amazing how long I have to wait just to get some fish or crickets. Employees seem to actively ignore you. Which is crazy because the cashier can literally see you but he does nothing. Looks out the door.. read more

yesterday was my miniature 15 year birthday, I took PetSmart to get him and brushed along with that comes the the ears you know my dog was really happy when I dropped him off when I picked him up I was waiting for Jamie to bring me my dog as I hear my 6 pound miniature dachshund, gagging as she is pulling him from the back needless to say I lost it a little bit, and I told to call the manager because she told me that I had to pay the whole $32 and they didn't do anything manager came back there he knows me I shopped there all the time. My dogs will never be groomed at PetSmart again. I could only imagine what went on behind closed doors. What kind of crap she may have done to him then if you book don't book Jamie store manager came back there ripped up the invoice and told me to have a good day. Y'all really need to get some good people Grooming. They have to be passionate for the job and love animals and she doesn't. if I could give negative hundred stars right here I would. read more

This store deserves -0 stars My dog got a hair cut (basic level) plus oatmeal shampoo for $50 total. We got home and his nails weren't trimmed, and his ears were dirty. What a rip off. Basically don't come here. Go to a local owned store that would take way better care of your dog. read more

PetSmart - Does this looked like trimmed nails? - Pet Stores Near Me - Watauga, Texas

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If I could give this place 0 stars I would. Today my dad and I tried to take our two Australian Shepherds (Cooper and Sadie) to get groomed and the experience was HORRIBLE. When we were dropping them off we met this frustrated couple who had been waiting for their dog to be done for 5 hours. Already starting off bad. Our dogs were pretty anxious because it was their first time at a salon. So when Jessica (the cashier girl) tried to take Cooper(with a choker leash instead of the harness we brought them in with) to the back he jumped up on her because he was nervous. She let out a loud groan and acted like she had just gotten shot. It was ridiculous. Jessica came back to the front and tried taking Sadie to the back(again with the choker leash) and she started freaking out. Instead of calming her down the girl just pulled tighter on the leash which caused Sadie's eyes to turn red and she started gasping for air. I spoke up out of fear for my dog but was told "it's fine." And then one of the groomers proceeded to say "If she keeps acting like this we'll have to call you to pick her up." Before we had even walked back to our car they called us saying we needed to pick them up because Sadie "looked like she was going to get aggressive." Our dogs have never been aggressive towards any animals or humans but they are nervous by nature. I was so infuriated that they had given up on our dogs so quickly. I didn't say a word to them and my dad had to go to the back to retrieve our dogs. On top of all this, Jessica brought him the wrong dog saying it was Cooper. It was not. My dad had to show her where our dog actually was. These people are completely unfit, incompetent and incapable of working with dogs. Please do yourself and your dogs a favor and don't bring them here. read more

Customer service is not the friendliest. My son had been begging for a pet gecko. He's young so of course I would doing most of the caring for but when I asked for help, I was pretty much told you need to go do a lot of research before getting one. I had done some research but wanted help with what all was needed to buy. She basically just told me no I couldn't buy one and didn't provide me with any knowledge. Guess I'll be going to another pet store that actually wants to help. read more

It was fine a little small and crowded but staff was wonderful and we found what we needed read more

PetSmart - Pet Stores Near Me - Watauga, Texas

I was so disgusted by this store. I went there to replace fish that I lost in February. I walk to the fish department and start looking what I saw was horrible. In every tank there were multiple dead fish. There were fish eating dead fish. This location should not be allowed to have any live animals. Needless to say, I did not purchase any of the fish as I have no idea how are why so many dead fish would be in a tank. I feel bad for all the animals in this store. I won't be back. And definitely don't take your children here. Edit.. I contacted the corporate office and they seemed a bit concerned about this. I was told that I would get a call within 24-48 hours. Less than an hour later I received a call from a woman named Deborah from another store. I have no idea what her position is but, she did not care in the least. I told her I had pics of this. She also explained to me that they scoop the dead fish it before the store opens, but, if that's true I wonder why by early afternoon there are s many dead. I expressed my concern about the other live animals in the store and Tony the associate that after looking at dead fish for more than 5 minutes (no big deal except for all the dead fish I was looking at). Walks by me and says "can I help you". I said I was looking to buy fish. He promptly got on the phone and ignored me., then walks to the back room and didn't return until I had walked around the store looking at the other live animals. This was even more disturbing. I politely asked his name and said thank you and left. Deborah remember her? She told me that he was on the phone getting trained. She said she spoke with him however, I have my doubts . Please read the reviews for these stores . I wish I had but, had been going there for many years with only minor issues not worth reporting. Please don't contribute your money to this company so they can not care for any live animals! And please read the reviews first. So Deborah, with all on your lame made up excuses and the attitude that you really don't care about these living creatures. The corporate office can award you for loosing not only myself as a customer, they can blame you for many more. On and you told me I was not allowed to take pics in the store. Where is that posted? And you video tape everyone that comes in the store. Yeah ok. But, Tony watched me take the pics I did and said nothing, So what's the actually company policy Deborah? Never mind you most likely wouldn't tell the truth anyway. This pic is just of one tank at this store, I have many more and not just of fish. I would say DO BETTER, but we all know you will DO NOTHING. read more

PetSmart - Dead fish in one tank, I was too discussed to take ice of all the others and the live ones feeding on the dead ones. - Pet Stores Near Me - Watauga, Texas

I had grooming service scheduled for my 9 lb service Dog, I was called saying they were unable to do it due to aggressive behavior. Apparently they don't know how to cone a dog and bathe it... she is 15yrs old... has 4 teeth left... They need to train their personal better. 7616 Denton Hwy. read more

Even though this store is less than mile walking distance from my home I will not visit this location any longer. I've come to find that the employees and manager are rude, except for ONE older woman with pretty white hair who works the cash register who is always pleasant and nice to work with. Unfortunately not every employee there is like her. Every visit left me upset. There is one young man who clearly doesn't know what he's talking about when it comes to birds and fishes. He sold us 2 female parakeets when we asked him whether they male or female. He said they were both male. We didn't want to females because they are loud and aggressive towards one another. Well guess what. 2 months later the birds get noisy and start pecking at one another to the point where we had to buy 2 cages to separate them. They were females. Our last visit was to get my son a fish and there was no one working the fish area, given this during the COVID pandemic so there was a limited number of staff. My son went to ask someone for help and he was told very rudely "In a minute, I'm busy." Needless to say we didn't stick around and left immediately. Not only is the staff rude but the volunteer that comes in to take care of the cats in the adoption area is a bitch. My daughters were looking at the cats and the woman kept giving them nasty looks from behind the kennels. She came out to take some stuff to her car and gave my girls a nasty look wanting to know what they were looking at. Um hello, the cats up for adoption. I had a word with her demanding to know what her problem was and she ignored me and walked away. I made a complaint to the managers at Petsmart and to the cat adoption facility she volunteered at. No response from the facility but the Petsmart managers advised me they will address her behavior. read more

Don't get your pet groomed here. You pets collar will be lost and they pretend to don't know what happened to it. They don't even listen to what type of haircut you would like for your pet. read more

I took my puppy to get groomed. I told the girl I wanted to be short but with a style. She literally shaved all my puppy's hair and gave her a very ugly haircut. There's nothing close to what I have asked the girl. She cut my puppy's nails and made her bleed. Didn't even told me about until I got in my car and looked at her nails she still had blood on her nail.. they Charged $80 dllrs for something that I could of done my self at home with some regular clippers. I took her there to get her first cut and to ended up with this crap. I was very disappointed I don't recommend this place if you have an emergency to get your pet groom. I get it but this is not the place to take your dog and get groomed specially with those insane prices for nothing! If I could give negative zero starts on this place I definitely would!!! First and last time I would be taking my dog to get from ny this unprofessional girls.. read more

PetSmart has lost its way with customer care! Tried to exchange a unopened bag of dog joint chews because we had to put our beloved girl down, our local Watauga Texas store told us that without a receipt we could not (purchased in the last 3 weeks via online order pick up at that store)!! They "could not find it in the system". Totally my fault for deleting the email confirmation, I own that! I called in today finally ready to deal with the situation & after poor reception & a long period of two holds the agent finally found my order & then needed to "get more information" this went on and on, seriously it was a bag of cosequin chews that is unopened just email me my proof & be willing to exchange it! My friend recently lost his pup and Chewy was wonderful to partner with, they went well beyond the call to show empathy & grace! I seriously have been a loyal customer for YEARS but understand why so many have left to shop elsewhere! I am disappointed & ashamed of the brand - I suppose if we lose a pet you don't see the value in retaining our business (as of once we grieve we won't consider adopting again)! You need to take a look at your practices! read more

-1 star! Horrible first grooming experience. The grooming place didn't accept my vaccination record or rabies record because it was from a small veterinary office and wasn't on a computer printed form. We had all the records they needed included receipts and his rabies tag and the lady wouldn't accept them. Huge inconvenience to take our big dog. This is how they treat people for dealing will small local businesses and not big corporations. Disappointed bc we loved shopping at petsmart bc it was smaller than Petco. Just lost this customer. read more

We have been going to PetSmart for years for my rescue pit/lab Tripod with NO issues. I scheduled an appointment for a bath and nail grind last week and was phoned TWO hours before my appointment today. They said they couldn't get her in until next week. I asked if there was another groomer who could take her and Bethany flipped out and told me I needed to speak to her manager, so she transferred me. The manager said I could bring my dog in today. When i got in the check in person checked her out and said it would be several hours due to new protocols; I told her that was fine. I got a call TWENTY minutes after i dropped her off saying I needed to come get her. They said she was soaking wet (I told them to just towel dry her) and that they couldn't grind her nails because i took two people (BTW i saw THREE people there, none of which wore masks). She said she took her to ban field next door and they did it but they clipped too short on a nail and it was bleeding. They also said my dog tried to bite the person... this is a dog that was literally tortured for years and used for breeding before she was rescued. She has NEVER snapped at a human. Ever. When I picked her up, she still had the same length of nails and they didn't even brush her!! She smells like wet dog. BEWARE! Do not take your baby here. read more

PetSmart - This is after a $15 "nail grind!" - Pet Stores Near Me - Watauga, Texas

This location does not bother to check your water levels when you go buy a new fish. They do care about the animals or try to educate the customers about animals health. read more

HORRIBLE... I went here to get my dog a haircut and bath. First the line was backed up just to DROP her off..... when I finally get into where they groom the dogs it is NASTY inside.... hair everywhere and not clean. I suck it up and go to pay for my dog's grooming service. Then I wait in line with two people in front of me and one cashier. The cashier literally takes 15-20 mins talking to these people about flea care meanwhile the line is piling up...... to make it worse they open another register and the women behind me skips me.... at this point I am just annoyed with the awful customer service. You could tell she was dragging talking to the people. Research online how to take care of fleas don't ask the teenagers at Petsmart. Such a joke I don't know where the adults are at this store. I will NOT be returning. Petco in alliance is 10x better. read more

This is for the appointment of grooming that I set up. The staff was courteous despite my dog being a nervous wreck. The cashiers however aren't the friendliest, I don't know if that's just what I think. The only cashier I typically get along with is this older woman with white hair who's really sweet and nice tempered; I've not seen her in a while however. read more

PetSmart - my baby boy after his bath - Pet Stores Near Me - Watauga, Texas

My number one chums dog came out looking like dolby. And they made me reacheduel the first day because fatty didn't want to cut my lab. That lard should have done her jobizzle read more

PetSmart - My dog came out looking like dolby. And they made me reacheduel the first day because fatty lard was tired - Pet Stores Near Me - Watauga, Texas

Love petsmart so much better then petco sms do much cleaner inside. Plus it does not stink when you walk in the door.

Says its open on apple maps at 8am on sundays. Went there and it was closed! Disappointed

The location off of 377 isn't bad, and I usually find everything that I'm looking for. The first shift staff is quite young, yet they are very attentive to customer service needs when it is required. This location seems a bit smaller than the Heritage Trace location, yet the merchandise is just as easy to find. Overall, this is a store of convenience when it comes to my pet's needs. read more

Please do not trust your pets to this location. Today, we had our Schnauzer (3 yrs old) and Schnauzer / Yorkie mix (4 years old) in for grooming. We got a call after 2.5 hours of dropping them off that our Yorkie mix was having respiratory distress and that his eyes were "red". Upon picking him up, it was revealed that his blood vessels in his eyes had actually BURST and were protruding from his eye. This is clearly an injury that occurred due to a tight harness / inattentiveness from his groomer (new groomer). Improperly trained staff put pets in danger, and we're lucky that this groomer did not cause any more harm. Also, when utilizing this company's online appointment system, apparently it does not matter who you request as their groomer as we chose Sabine (who my dogs know and are comfortable with), and she did not do the actual grooming. read more

I'm OK with this store... But I find I have to keep an eye on prices here and at Petco just up the road (http://www.yelp.com/biz/petco-watauga). It's like shopping at Lowe's and Home Depot; They are always going to have better deals on different things. I managed to find better deals here on cat deterrent tape (to keep them from scratching furniture) and also on cat treats. This store also carries our preferred cat food: Blue Buffalo kitten formula. That reason alone will having me stopping in for a few more months. I also think this store presents better than Petco. It just seems cleaner brighter newer, but bottom line is that I'm looking for a deal. The store with the better deal gets my money, so in that respect, they are both A-OK to me. read more

Rudest customer service from the cashier. I am just so frustrated with this location. I don't come here often and each time I am reminded of why. When you work retail you must be pleasant, not a jerk. Customer service is so super important and if you can't at least be friendly and decent, don't work here... read more

I was skeptical to get my dog groomed here from reading the reviews, but I'm more than happy with the service my dog received. Aspen got the furminator treatment and they went above and beyond to get rid of the excess fur. We will be coming back. Thanks ! read more

PetSmart - Pet Stores Near Me - Watauga, Texas

They are great here! They always greet you and ALWAYS ask you if you need help looking for something. They are so helpful and great customer service. I live right by the alliance Petsmart but I will NOT go there they are not welcoming in any way at all and never ask you for help. I will always drive out of my way to a welcoming store. Good job! Also the cashier is the sweetest blonde girl ever! I just can't remember her name! read more

Took my dog to get groomed, we have been going here about a yr had no problems. On this particular visit When I picked up my dog she had burns on her skin all over from the furminator being left on too long. The tech when questioned didn't know how long to properly leave on skin. The vet didn't feel the need for my dog to be seen. Never even looked at her. My dog was terrified and stressed from this visit. We WILL not return. read more

DO NOT TAKE YOUR PET TO THE GROOMER! You have been warned. I wouldn't even give them a star if possible. There are so many complaints that I will make it simple for anyone who reads this: careless with your dog, they do not follow their policy, and the manager could careless about our experience. We are never shopping or using any service that Petsmart has to offer. read more

Do not go here. Especially to get your dog groomed. Staff is rude and I no longer trust my baby with them. Never again.

I went in to get cat food for my cat and was told i cant purchase the food because it requires a perscription... not something i was aware of, and im not sure why but it seems extremely absurd. Walked out without cat food and went elsewhere. read more

Great selection, but really high prices. I'll give them more stars the next time that I go in there on a Saturday and they have more than one register open. I've been twice on Saturdays now, and every time there are the longest lines with only one line open. read more

Not a place I recommend! I took my dog here for a tumor. Had a difficult time making an appointment, due to a shortage of vets. The vet that initially saw my dog that recommended the operation ended up not being the vet that did the cutting due to it being her day off. The vet that was there the day of the operation had never seen my dog before and advised me that there was a strong chance that i would have to go to another location due to this facility not having the ability to do the type of cutting that needed doing. I was extremely confused by this and really feel like this was not what i or my dog needed to go through. Take your animals some place else if your are looking for professional treatment of your pets!!! read more

Close to home, good variety, pets are children too right =) They are always friendly and helpful here. read more

The worker with pink hair can lose her attitude and maybe look a little more presentable at work... Don't know what her problem is. However the people working at Banfield are SO nice and helpful! read more

Another aquarium full of fish wiped out again. This is twice now we've bought fish from here, and we are 0 for 2 with the fish disease called "Ich". Killed a bunch of our nice fish. Think I'll try my luck somewhere else, these guys could easily figure out a way to screen their fish inventory and catch this before it reaches the consumer. read more

If I could give less than a 1 star, I would. Stay as FAR AWAY as possible from this grooming part of the store. They literally butchered our Pyrenees. Shaved her all the way down- we did not ask them for this- and then left her chest and neck area untouched. She still has mats there which she was needing to be groomed for. She now has developed hot spots within hours of being there. I consider my dog was abused because she had three coats of fur, now none on main body, and this helped protect her from the heat. Do not ever, ever take your dog here. read more