Absolutely love Snoopys! They have helped us with our…read more110pound baby for years! Grateful for their love and care! Thank you!

If the establishment had received zero stars, I would have given them that rating. This is my…read moresecond visit to this establishment, but I will never return. As a traveling phlebotomist, my dog had not been groomed for six months. Upon dropping him off, the receptionist informed me that he was in an inhumane situation, which was not the case because he had recently visited the veterinarian and received medication to be groomed. Upon returning home, my dog exhibited excessive crying and remained in a state of distress. I contacted the establishment to inquire about the reason for his distress, and the individual who answered the phone informed me that she was aware of the situation, specifically the issue with his genitals. I was informed that he had matted fur under his genitals and had undergone a haircut, but I was never informed of this information when I picked him up. Subsequently, I was told that my dog's grooming neglect was my fault, and he was in an inhumane condition. This situation has already necessitated the administration of medication to my dog due to anxiety stemming from a previous negative grooming experience. Now, I am faced with the need to find an alternative groomer. Furthermore, the establishment has charged me $92, and I provided a $10 tip, which they did not deserve. The unprofessional conduct of this establishment has prompted me to consider seeking legal counsel regarding this matter. I also read a review about two months ago where a customer said her dog had been scraped raw in several places. So I know it's not because my dog was quote, unquote inhumane condition, they just had to find a reason why my dog was cut and the reason is because they are unprofessional and don't know what they are doing.

In my experience as a first-time client of Melissa's Prestigious Pawz in Fort Worth, several…read moreaspects of our interaction raised concerns for me regarding communication, professionalism, and billing transparency. During our initial conversations, Melissa referenced her previous work with Eli Lilly when discussing animal care. While I respect professional experience, the way this was presented felt dismissive of my own long experience as a pet owner. For example, she strongly criticized the heartworm prevention product I have used responsibly for over 20 years with multiple dogs and suggested that products she prepares herself are preferable. From my perspective, the conversation felt somewhat condescending. When I scheduled boarding for our pets (three dogs and one cat), I also scheduled grooming for my cocker spaniel. At the time of booking, I explained that she had been digging in the yard after a large storm and would likely need extra grooming attention. She had been professionally groomed approximately 6-8 weeks earlier at PetSmart in Weatherford. I also shared that due to several difficult personal circumstances--including the recent passing of my father on February 28, my own cancer diagnosis and treatment, and my husband's cancer diagnosis and treatment--we had not been able to bathe her before bringing her in. I shared this simply to provide context. While we were out of town, Melissa contacted me stating that my dogs were "covered in ticks." This surprised me because our dogs have lived in multiple rural homes over the years, have been groomed regularly their entire lives, and have never had ticks. We currently live in a gated community where our home receives regular pest control, and our dogs sleep in our garage where we have not observed insects. When I asked for photos, the images that were sent appeared to show ticks in a container rather than clearly on the dogs themselves. During that call, I was informed that we would be responsible for paying to have the facility sprayed due to the ticks she believed came from our dogs. Because we were already traveling, we agreed to additional treatments for the dogs, including baths and chemical dips, and I was later told they had been dipped twice. Another concern for us involved billing transparency. We purchased pet food at the time we dropped our pets off and paid for it then, but we were charged again for the same food when we picked them up. Our final bill was approximately $2,000, and we were not provided with an itemized invoice explaining the charges. Without an itemized statement, it was difficult for us to understand how the total was calculated. Despite boarding multiple pets, there was no multi-pet discount offered. For comparison, the pet sitter who normally stays at our home--who unfortunately was unavailable during this trip--charges $80 per day to care for all of our pets combined. After this experience, I read through other reviews and noticed that responses from the business often attribute concerns to customer misunderstanding rather than acknowledging possible issues. During our own interactions, communication felt difficult at times, as conversations were often interrupted and it was challenging to fully explain concerns. Overall, based on my personal experience, this situation raised questions for me about communication practices, treatment authorization, and billing documentation. Anyone considering boarding services may want to ask detailed questions about these policies ahead of time. The photos we received that were described as evidence of ticks are included. Based on what we were sent, the ticks appear to be shown in a container rather than clearly on the dogs. This review reflects my personal experience and understanding of the events that occurred. I have retained documentation of communications, photos, and billing records related to this visit.

I love Melissa's and my pup does too! He has such a wonderful time at doggy daycare and they take…read moresuch good care of him! He loves all the wonderful ladies that work there and I know they love him. They tell me every time! I have gotten several grooms for my chipit and never had any problems and he's always squeaky clean and smells amazingggg!! I wouldn't take my baby anywhere else!! They are also very reasonably priced and I appreciate that it doesn't cost me an arm and a leg to get such high level of care for my baby! Thank you Melissa's!!!

My golden retriever Jax has been groomed by Jasmine for past 8 years and Pride and Groom staff is…read morehis second family-he loves them all-but Jasmine is his favorite gal next to myself can't say enough about this amazing group of dog loving peeps

I forgot to post this a few weeks ago! We LOVED our experience with Pride and Groom. Chrissy, the…read moreowner, has an obvious love of fur babies, and is professional and super nice. Everyone in the shop is so kind, and genuinely love what they do. We have a Scottish Terrier and a Maltipoo--Sherlock and Bailey. Our Maltipoo was a rescue, she still has issues with strangers. But she was so calm, her groomer said Bailey was so sweet and easy for her groom! So, basically, we have found a groomer we will stick with!! We had hopped around to follow our former favorite groomer, but he has now moved on to working in tech and the previous place sold to new management. We had to seek a new place. After combing through reviews of all places near our home (76244) I settled on Pride and Groom 100% because of good reviews. I am so glad I did! My dogs were nothing but adorable and happy after the groom. I am so grateful for Pride and Groom!!!

I have been a client with my Great Pyrenees since 2018. We are grateful to Tara in the Front for…read moreher patience with us and we love the groomers. Thank you for all you do for Lady and I. They deserve 10 stars

This place used to be so great, took my dog here for 8 years. after an owner or manager left it…read moretotally went to shit. my dog used to be so excited to get a bath and now when we pull up he hide in the side of the car and won't get out. They called one day and said my he was having a seizer and to come pick him up early but they forgot to hang up the phone and I got to hear them yelling to "put this god damn dog in the kennel". Absoutly will NEVER take my dog back here.

So. Why one star?…read moreWell, I am a big customer service person. I came into your store kind of in a hurry. I won't lie, but I was the only customer. I picked up my 100 dollar bag of dog food and also some antlers at 39.00 bucks and proceeded to the cash register. While I stood there the person who should be ringing me up continued to talk on her phone and act like she was stocking the cold items. Right next to me while I'm waiting at the register. It isn't something I would ever do. Get better. Treat your customers better. Make sure they know they are a priority.

I've gone into their stores and every experience has been nothing but amazing! They always have all…read morethe right answers to all my questions. They're very educated in their products they carry! Today especially on Saturday 5/10/25 the evening shift. Stephanie and Jake helped me and Stephanie was outstanding in helping me with knowledge on my cats food. Thank you!

Johnny and his team always do a good job grooming my two shih tzus. Drop off and pick up is quick…read moreand easy at a good price point. Thanks

DO NOT go here!! I NEVER want to leave a small business a bad review, like ever , this is an…read moreexception - Long, but you need to know! I have been in the city of Hurst for 20yrs . We recently switched Groomers and was referred here . I have 2 well treated golden retrievers, whom we keep very well maintained. We recently had some shedding issues so we came to this place because our other place was getting harder to get into. The 1st time we came here we were greeted by an elderly fella, which is fine super nice , Nothing wrong with that. We made an appointment I bring the dogs in. They had not only my name, but my dogs names written on these cards incorrectly. We corrected him, but we had to repeat ourselves a dozen times. Our cards look like a scratch offs because they kept scratching off and spelling the name wrong continuously . I was a little concerned that's we were dealing with, but I figured maybe they were short staffed or whatever & Had somebody in the family helping out that day. We left our dogs, we picked them up that afternoon. What we had asked for was good.. We brought them a 2nd time, same scenario they Had my dogs names on somebody else's cards and somebody else's name on my dogs cards at that point I started to question stability , was making nervous Because they make you take your leash and collars off your dogs and take them with you so none of the dogs are marked with who they belong to. So I guess i was a glutton for punishment and decided to bring them back a 3rd time. My dogs have been shedding a lot more than usual . My daughter and I brought them in today 8/10 and explained to them that we wanted an extremely heavy de shedding bath and that we wanted a little bit heavier of a cut/trim this time but NOT shaved! My adult daughter & I both very explicitly explained what we wanted . Then proceeded to show us different levels of blades so that we could pick one, zero being the shortest up against the skin all the way to a 7, we chose 5 - When I arrived to pick them up this evening, my golden retrievers were completely & I mean completely shaved!!!!! , I even spoke to the groomer directly and made it very clear what I did and did not want this morning. When I came to pick them up, I was frustrated and in COMPLETE Shock!! I was explaining how upset I was and why is there haircut so short but the elderly lady cut me off while I was talking to the groomer called me HEY in reference And when I asked her, why did you cut me off and refer to me by HEY when you have my name ? she Slammed down the clipboard on the counter and began to shout at me as If I was in the wrong. Another thing that threw me off today was when we drop the dogs off this morning the very first thing the elderly man said to me was he wanted me to be aware of a negative Google review that had & proceeded to tell me even though it was kind of strange that he would share that with me I just listened to what he had to say ( assume he was just trying to have a friendly conversation why he brought that up as the beginning conversation I have no idea) I just proceeded to check my dogs In. Anyways, the groomer explained to me that I had told them that I wanted the #5, which I did but the Sample they had shown me was a much longer version of hair. She then proceeded to tell me that each hair is different and looks different but NOT ONCE did she tell me that when we discussed it earlier. The groomer that did our dog, her name is Joy. I'm assuming she works for the elderly couple and they're the ones that own it. You could tell she was trying to be sympathetic to my frustration, but it was very hard to move past my anger & disappointment. They only take cash & they refuse to refund me, so needless to say I grabbed my dogs and I left. I didn't even say goodbye. And I will NEVER be taking my dogs here again!! If you have golden retrievers, do not take them here because they do not know how to cut them!!! They didn't even shave them evenly. My dogs look like they are wearing tupae's - Pictures included - I have never been so upset!! They also cut one of my goldens three times on their neck and tried to say that it was already there and could've been from his collar when they had just been to the vet the day before and had a complete checkup and it was not there

Love Dr Darrell. He is so nice and really cares about your…read morepets. Will answer any questions you might have. And takes the time you need . Never felt rushed when we're there with our pets. Have been going there for over 15 yrs. And have never had one complaint. I highly recommend Hurst Animal Clinic.

I have two cats and a big dog i take here and will keep taking. the people are nice and quick…read more Whenever I have question always quick to answer.

I have two golden doodles with separation anxiety from each other and they went out of there way to…read morebe accommodating! Staff is super friendly. Great communication, you are able to book through texts and you get updates throughout the entire service. Pricing is great compared to other places. We will definitely be back!

I can only speak for the self service area of this place but I was extremely disappointed and will…read morenot be returning. I ran in here because it's right by our house and where I take our golden doodle for self service washes was closed. I found the bath to be really disgusting. You can tell they do not wash those tubs between dogs. There were chunks of dog hair all over. The big shock came when I went to check out. I wasn't even there 30 minutes total and it was $35. I asked if this was normal pricing and she said yes it's extra for the shampoo. I am used to paying $15 to use the self service at our very reputable grooming location just a mile down the road. that price includes shampoo, conditioner, towels, brushes and everything. not really sure how they get by with charging this much. I guess that's how they push so many to join their monthly wash club.