I do NOT recommend hiring Alan Mathew White or his business Night and Day K9 Training and encourage all dog owners to research their trainers thoroughly before letting them into your home. I contacted Night and Day to help with my 8 month old puppy that was fearful of strangers. Mr. White came to my house for the free consultation and recommended that I purchase his "Off Leash" training package. I decided to purchase the package and scheduled the first training session. When Mr. White arrived at my house, my puppy was scared of him and would not cooperate with Mr. White. Mr. White then informed me that his assistant was supposed to, but failed to, ask me to not feed the puppy that day so that she would be hungry enough to take treats from him. Because the puppy would not take treats from Mr. White and was scared of him, the first training session was cut short after about 10 minutes. Mr. White then asked me not to feed the dog for two days prior to our next training session. While I was skeptical of this method, I did not feed the puppy for several meals before the second training session. For our second training session, Mr. White was approximately 15 minutes late, and the puppy still would not respond. Mr. White advised me to not feed the puppy for even longer. For the third training session, and after not feeding the puppy for several days, Mr. White was a complete no-show. He did not call me or let me know that he was working late with another dog. Instead, I had to call him after I had set aside an entire evening and ended dinner early with my in-laws who were visiting from out of state.
I had already paid $650 for the full package; however, I decided to discontinue service because I did not agree with the hunger based training method, and was upset by the lack of punctuality and communication. Therefore, I asked for a reasonable refund for the unused training sessions in the package and the training collar that I had not received. Even though he failed to give me instructions for the first training session, was late to the second, was a no show to the third, Mr. White refused to give me any money back and cited a "no refunds" clause in the contract.
I did not wish to leave a bad review, so I asked my husband to negotiate an agreement with Mr. White for a partial refund. After he verbally negotiated a refund agreement with Mr. White on the phone, Mr. White texted me to inform me that he was having his lawyer draft a contract for me to sign. I was willing, but he repeatedly refused to send the agreement to me prior to meeting and he has failed to inform me of a time and place to meet. This seemed very suspect to me; therefore, I decided to post this bad review. I strongly recommend against hiring Mr. Alan Matthew White and his business Night and Day K9 Training. I am now working with another dog trainer who is able to make progress with my puppy. Having learned a hard lesson financially, I strongly encourage all dog owners to research their trainers thoroughly before letting them into your home. read more