Carla in grooming is amazing. My dog perks her ears up when she sees Carla even tho she is nervous about grooming.

I took my dog in for a routine grooming appointment. They cut his leg open, took him to an off site vet, couldn't tell me where he was immediately, and didn't even finish cutting his hair. Now he's in a cone, with meds, and 5 staples in his leg and still needs a haircut. To their credit I wasn't charged anything for the grooming (or lack thereof), or the vet bill. I understand mistakes happen, but this was handled poorly. I will obviously never be back, and recommend no one else take their beloved pets to be groomed there either. read more

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NEVER COME HERE FOR GROOMING!!! I brought my dog to Petco for the first time and I got a bad experience they shaved off all his hair when I told them not to my dog is really traumatized. He doesn't want to eat at all he only wants to sleep. He looks really sad and depressed. Never come do your grooming here they do a horrible service ! read more

I went to a Vetco, which is Petco weekend clinic to get my puppies last shot and a Lepto vaccine. Told me to buy the package and prepay and the remaining boosters would be included in a month. After they took my $235 payment I told them I couldn't come back the following month. They told me, not a problem and to just make an appt. at the Watugua store and easily get the final vaccines. BTW, I had to get the vaccines between 12/2 and 12/9 or they would be useless. I called the store and they refused to give my puppy the meds. A girl kept telling me I had to drive an hour away to get the vaccines. She didn't care about my pups date frame or I was told to go there. I asked for a manger, don't even bother. I filed a complaint, save it. Even though their store gave false info. they never would give her shots and I was told they don't refund packages. So after another complaint no one called back, I took my puppy somewhere else and paid $50 more. Because of their store employees mistakes, I wasted $50 more of my money. Because of their store employees, I paid for a package which couldn't be partially refunded so they kept my money for the vaccine/boosters they never injected. Ran me through the ringers with saying they were sorry and someone would call, took my money without giving the vaccines and didn't care about the welfare of my puppy. They are HORRIBLE! read more

We took our Yorkie pups (5 months old) there for their haircut. We we walked up, one lady was sitting in another ladies lap. This itself was unprofessional. Another lady saw our puppies and she rolled her eyes and said "Oh Great" and walked off. We should have left at that moment but we didn't. They had told us they would be cut really short, which is exactly what we wanted. When we picked them up 4 hours later they looked exactly the same. They had a bath and that was basically all. We had to pay $150.00 before we saw the puppies on and all they refunded when we were extremely dissatisfied was $15.00. DO NOT USE PETCO! They are unprofessional and do a terrible service. I just hope they did not mistreat our puppies while they had them. read more

i took my cat to this Petco and this lady named patty was helping me get him a new home I went to this Petco to hopefully rehome my cat. The lady that was helping me had the worst attitude ever and should never work around animals again, her behavior was absolutely unacceptable and disgusting she changed my cats name without me asking and she ripped him away from me after I had said I was having second thoughts about leaving him at Petco. She took my cat from me and locked him in the cage and left I was in absolute shock when this happened and I was devastated I luckily had a family member adopt my cat so I would be able to see him again last night I unfortunately had to put him down because he wasn't eating and he was vomiting everyday. I had told the vet about the situation and they had taken a parvo test and he tested positive they said that he 100% got parvo from the Petco please if you or anyone you know is thinking about bringing you pet to Petco to find a new home please reconsider and find a safer place for you pets I dont want a situation like this to happen to anyone else Petco you need better hygiene in those kennels please find a better kennel attendant that will actually clean your kennels and please reconsider having patty from talltails working for you she is incredibly unprofessional and she does not deserve to handle animals the way I saw her handle my cat. I will not ever be coming back to this Petco again there needs to be actions taken to fix this situation and prevented from happening again. read more

Second time I've been to this location, first visit was in December and I was not happy with staff so haven't been back until yesterday, thought I'd give the location another try because it is so conveniently located. Store was filthy, staff seemed overwhelmed and unhappy. I'll continue to drive a little further to another location. It's got to be the management, the one usually go to is nothing like this. read more

Okay, so I know it seems like I write a review every time my baby gets a bath and you're right...I do. I can never pass up the opportunity to accentuate the positive. We are so grateful to have such a patient, and kind groomer that pays attention to detail like Ardianna Ciskie. Oh, and I can't forget about the other groomers Devin and Dana who are awesome as well. Remember, TEAMWORK makes the dreamwork!! read more

Petco - Pet Stores Near Me - Watauga, Texas

This is really just for the Grooming area of Petco: Easy appointment setup, everyone was nice through the whole process. Our dog Simon was happy to be there before, after and smelled great when we picked him up and so soft! Mandy was really nice during the check in process and when I called to let them know I was on my way to pick him up. This was my first experience and I will definitely bring Simon here again for grooming! They offer many add-on services too! Always happy with the service and they give your pet a 'report card', I love that! read more

Nick helped me select some fish and plants for my aquarium. He treated me very professionally and took the time to show me some plants that just got in from the shipment. It's not everyday that you run into people that provide the type of customer service that was provided to me today by Nick. The store was very clean and everything was stocked extremely neatly. I will be going to this petco for all my pet-friendly needs. read more

Based on Diane T.'s review, I've bought the bulk litter twice now and it does seem to track less and is also less dusty. So while I can find slightly less expensive (per pound) litter in 40 pound boxes, this refillable 30 pound tub concept* is working well for us. * Initial cost for the tub and litter is slightly higher than the refill cost. read more

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Rude staff. An employee let us in two minutes before opening time. Another employee told us to go back outside because they weren't open yet. She was rude to us throughout our entire transaction. I won't be going back, which is unfortunate because we love our groomer there. read more

I went up there about a week ago and all the groomers where sitting on the grooming table on their phones. I was waiting there for about 10 minutes before they would even look up. read more

I usually shop at petsmart . But I decided to stop here the other day see if they had something different .Bought a $20 Betta it died two days later in the same water it was in when I bought it. My Bettas always live about 4 years so I'm not new at taken care of this guys. Could be room temperature change not sure why it died. But Petco would not exchange it or refund my money. $20 down the drain literally!!! I'll just stick with petsmart they have no problem working with there costumers... read more

Apparently, there has been a significant price increase Petco does not care to disclose when the appointment is made. When arriving both staff members were playing on their phones and did not notice I was standing at the counter. Anyway, it went downhill from there and the staff then refused service. I guess business is so good for them they can charge what they want and treat customers poorly. This complaint could go on forever but here are just a few more things: Grooming does not answer the phone. Grooming does not return phone calls. Staff failed to let me know that they did not have a mobile groomer even though they said the mobile groomer would call me back. Funny, when they took the message they knew there was no mobile groomer. The store manager was nice, but he was also new. He might have lots of work to do to improve the store. read more

I reaaaally like this Petco. Beautiful selection of bettas, even female ones. This was the first place that I've seen that sells females. Great prices on saltwater fish, with really friendly and knowledgeable staff. They also don't make you feel bad if you don't use RODI water. Bought some live rock last night and it came with a free hitchhiker (turbo snail). read more

My wife just returned after bringing our dog in for a nail clip/glands and we are in total shock. We wanted to add the Christmas special on site and were asked by the FOUR technicians just sitting there talking and laughing, "Can you bring her back tomorrow?" There was only ONE other dog in there. We got our dog back and nails were barely cut and were told her glands were clean (first time EVER). Technician said, "It must be internal..." SAVE YOUR MONEY, FOLKS! Excessive laziness = YES Poor Customer Service = Absolutely We will be going elsewhere from now on. read more

I have been a costumer for a long time and I never had a complaint till today.I bought live crickets and Karla the sale associate was so rude when I question her about the amount of crickets ; even another costumer told me " what is the deal with this lady ", and apologized for her bad costumer service.. its a shame to have people with that attitude working in a place like this!! read more

Petco - Pet Stores Near Me - Watauga, Texas

My heart aches right now as I said good bye to my best friend yesterday. And all I could think about is my baby dog has been so upset the last few months because Petco shaved her without my knowledge and she was 18 years old..change anything in an old dog's life isn't easy. No she did not die because her hair was shaved but she was upset about it. My best friend spent her last months on this world upset with her hair because of Petco and that is not nice at all. And when I went there to complain they said : hair grows back and here is your money back. Guess what she did not had the time to have her hair grow back! So if I could I would give Petco zero stars! You don't do that to any pet, specially an old lady! read more

DO NOT BRING YOUR DOG HERE TO BE GROOMED!!!! My mom recently brought her 8 year-old white german shepard, Grace, in for a bath, and nail trim and received miserable service. She dropped Grace off around 1pm on a Sunday. Typically she get a call to pick her up after 3-4 hours. At 6:30 she had still not received a call and was very concerned considering the store closes at 7pm.... she drove directly to the store to find that the grooming department appeared to already be closed down for the night, lights off, and no employees to be found. She went to a cashier to ask for help and find out where her dog was. The cashier pulled up paper work for Grace's visit, and the proceeded to charge her for the services.......(not sure why my mom agreed to pay without seeing Grace first but anyways). After this transaction my mom was brought back towards the grooming department to find her dog whimpering, alone, in the dark, in a cage, and WET!!!! Grace was anxious and desperately needed to be let out to use the bathroom, so my mom took care of that while the cashier got her manager. When my mom returned she was refunded her money (gee thanks...), but given NO EXPLANATION as to what happened. Grace was NOT cleaned, her nails were NOT trimmed and she was still WET. We have no how much time she spent in that cage and no idea how this happened. When my mom asked the manager "What would of happened if I didn't drive here before you closed tonight? Would she have been left here in that cage all night?" and the manager replied..... "YES". At this point my mom got herself and Grace out of this miserable excuse of an establishment as quickly as she could. Meanwhile Grace did not eat, sleep or use the bathroom regularly for 3 days. Thank you Petco..... If you ever plan to have your dog traumatized please continue to go to this grooming facility. read more

OK so I called up to this location and spoke with a woman name Lanikka. And oh my was she confusing on the cost of the vaccination shots. She kept saying this is a ballpark estimate.. so I asked what determines the final cost? She explained the cost all over again and said ball park estimate. After 10min of her explaining she finally said the ballpark estimate is if you wish to get additional services. Well if I wanted additional services I would've asked for the prices as I'm doing about the shots. Thank you for confusing me and wasting my time. That phone call just lost y'all my business. No wonder y'all have 2.5 stars read more

I don't much care for this store either. I don't remember Petco being so bad in SoCal, but I did like PetsMart better there anyway for some reason. The only reason I go into this store is to buy a brand of cat litter they carry that I can scoop from a big bin into refillable tubs. I like it because it clumps well, is easy to scoop, and my cats don't track too much of it all over the place like they do with other brands. If I could buy this litter at PetsMart, I wouldn't shop at this store. I've found bags of cat food past the sell-by date on their shelves a number of times. The last time I bought a bag of cat food there I started having those pantry-type moths in my house. I couldn't figure out where they were coming from until I opened the new bag of food. It was infested. Gross! Just go to PetsMart down the road. It's much nicer. read more

Not a good selection of cat food. The customer service is okay... The cats look well taken care of. Trust me I go on a weekly basis to check.... Get your act together... These animals have feelings... roaches in the fish area. That's unacceptable! read more

Mixed feelings. My 60lb lab was shedding and needed washed and brushed out. $30 but they said for $60 they would do a special deshedding treatment. Did not work. Dogs shedding all over the darn place. I don't see any difference from me taking him and washing myself and using my furminator. They said they had specialized shampoo and worked his undercoat well. Not well enough. read more

Alright...this store has been under construction for MONTHS. where are the cats?!!? When will this construction end??? Decent selection not a bad place but it's really going downhill because of your changes. Easy parking. The animals seem cared form very nice selection of fish. Its not bad here...but annoying because if no cats..sad... read more

Excellent service, as usual, from Adriana! Her work reflects how much she really cares about our dog.

We are new glo fish owners and Adam who works in the fish dept is very knowledgeable, very nice, and very helpful. We ran into some issues with algae, ammonia and had a million questions on how to take care of our fish correctly. He ran a water test and told us what we needed to know and pointed us in the right direction of the products he suggested. GREAT GUY! read more

I bought a new fish tank for the LED light option. I got home and completely set it up. I realized the cord for the light was not in the box. I called the store to see if I could bring my receipt and box to the store and get a cord. Sarah told me I had to bring the receipt with the complete tank in the box back to the store to receive a new one. I told her my fish was already swimming in it and it took me a long time to set my tank up and get the water balanced and do not have anything big enough to hold the water and also don't want to over shock my fish--- I just need the missing cord. She said "Sorry- that's your only option. Put it back in the original tank and bring the old one back so we can switch it out entirely with a new one." This is horrible customer service and efficiency as its not defective-- it's just missing a cord. I don't know why they can't grab a cord and mark another box "defective" to follow their protocol as it would be exactly the same. I will never shop at PetCo again. read more

I beg anyone who is reading this to never take your pet to be groomed here. I have a golden doodle and we trusted them to do their best with him. Yes, he was matted. He has thick curly hair that wads up like a piece of cotton and it's impossible to brush out. We have every style of comb and brush they make. But with all that being said the butcher job they did on my poor baby was unbelievable. They shaved him down to the skin. His ears were bleeding on the inside. They plucked all the hairs out of his ears. They cut gaps in his face down to the skin and the girl said she was going to leave his beard. My dog is actually traumatized from the experience. When he came home he wouldn't even let me hold him and try to doctor his wounds. We took him to their vet the next day and they agreed they did a terrible job and said they had never seen a doodle cut so short, ever! They gave us antibiotics, a cream to put on his face and inside his ears, and an anti inflammatory medicine. All my dog has done is shake his head, cause his ears are driving him crazy. Hes licking and scratching all over so we've been giving him Benadryl. feel absolutely horrible for leaving my sweet boy in those peoples hands and I never will again. Please don't take your fur babies to these amateur groomers. read more

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They were really sweet and helpful, especially with us being first time dog owners. They helped us understand everything that's going on, and what to do in the future, also told us to watch for certain signs just incase something happens. I always feel very welcomed when I go to this petco. read more

I love Petco, but this one has gone down hill significantly since I started coming to this location. Today when I visited, there were lots of huge (over 1in big) dead crickets all over the floor and well as cockroaches the same size running around. I also has to alert an employee of a dead animal in its cage, which is not the first time I've had to do this. I will say that the employee was quick to take care of the animal. Last time I visited, just a few weeks ago, we had to alert an employee that an animal was being eaten alive by its own food and was twitching and suffering. She did not tend to said animal and had to find another employee to deal with it. I understand there are many animals to care for, but you would think they would have things a little cleaner and remove dead animals from their enclosures. One other thing, employees make zero attempt to talk with and help you. I actually find it hard to find an employee walking the store. I truly hope that this store can improve. read more

I visited this Petco at Watonga and the store is very nice it has lots of fish and a huge selection of salt water. But one thing I did notice in the tanks was lots of algae brown algae and also some fungus and it on some of the tropical salt water fish I would be very careful buying fish from the store unless they could be quarantine and possibly medicated before you put them in read more

I wish I could rate this zero stars. I bought a harness for my dog and it ended up being a size too small. I tried to exchange it for a larger size and the girl at the register told me she needs original receipt. Well I didn't have it anymore so I told her to look up the purchase via the rewards number (proof I purchased it there) and she said she needed original receipt. What the heck Petco get with the times this is ridiculous and a waste of my time. You have the proof of purchase in your own system!!!! I will never go back. Ridiculous rule and rude customer service. read more

My dog's cut was good and staff very nice. However, I specifically asked for my dog NOT to have cologne spritz or anything highly scented. You could smell her as you walked in the house after her appointment. I called and they said if I brought her back they would bathe her. Late and not convenient. I had one of our kids do it. Not happy. read more

I love this petco and choose to come to this petco specifically my only comment is the staff should keep in mind you do not know the situation surrounding any given animal. What I mean by this is I am a senior veterinary technician at an animal shelter and yes I realize my foster is skinny. I have her because she was an emaciation case. I'm not going to leave her at home because of this but you should leave your dirty looks at home. Point made... you do not know the history of any particular animal that walks in so if you are curious... ask. I would have been happy to explain her current condition and her beautiful rescue story! Even though it may seem like I'm mad I'm not it just bothers me because what should have been a fun time out with my german shepherd child and my foster I was made to feel uncomfortable. This disappoints me read more

The groomers and trainers are amazing here, they take care very good care of our pugs when we bring them there. Both of them get so excited when they see their people. We wont go to another store! Thank you ladies! read more

Although they offer a better high end selection of food than Petsmart, they could do better. I do not like the care given to the small animals. The ferrets cage is always filthy and full of flies and their nails are terribly overgrown. They say they don't have time to clip the nails and its normal for ferrets to have that much waste in their habitat. Well, the petco in Hurst always has a clean cage and the ferrets nails are taken care of. You can tell by the way the employees at the hurst store handle the ferrets that they really care. Not so much at the Watauga location read more

I need a new harness for my lab, he is 130lbs and his chest measures 40"! I figured they would have a nice selection of harnesses. All of their collars were picked over and thinned out. They had a sign about bringing in new but I have seen that for a few weeks now. I went to PetSmart over on Heritage Trace and found exactly what I needed. I'm not crazy about this PetCo at all. read more

We took our lhasa poo here to get a shampoo and although other times have been fine this time was not. We told the lady strictly not to cut her hair and that we ONLY wanted a shampoo and blow dry. She ended up with a completely uneven SHAVE job which is not at all what we wanted. Luckily she has moved to New Jersey now so she/we won't have to go back. read more

We have shopped this store for years just because their fish selection is better than most chain stores. For the first time we had 3 fish die over night in an established pond so we tried to return them. Nope, they came up with some bullshit test result that I couldn't duplicate with my test kit and wouldn't credit the return. If this wasn't $100.00 worth of kio I might not care but I do. It totally appears like they made up a water test result just so they didn't have to honor their own guarantee. Lost a long time customer. read more