I usually do curbside pickup although I have visited inside the store on several occasions. The reason for 4 stars is that the website consistently allows me to purchase items only to be informed after the fact that they are indeed out of stock. If they could fix that issue it would be appreciated! read more

Employees are always friendly, welcoming and willing to help. I've only used the bath facility once and was not happy with it Blow dryer did not work well and shampoo was watered down read more

This place is a total disaster! Philip the store manager is rude and lazy! The women do all the work as Philip sits in his office. The showers are never clean, dog hair is everywhere and you have to clean it yourself! I will drive 15 extra minutes outside town for a nice facility and better management! *Picture below will show you a rash my dog encountered, during his visit at this pet supplies plus! Frustrated is a understatement considering the vet bill and having to shave my dogs beautiful coat!! read more

Pet Supplies Plus Hurst - This is a huge bacterial infection from the dirty shower at this location in hurst! - Pet Stores Near Me - Hurst, Texas

This is our local hand out spot...wait. Wrong review. This is our CAT and DOGS local grocery store Always amazing service. Keep it up! read more

We went tonight and the old woman with long grey hair who was working the register was incredibly rude and condescending when asked a simple question. We love coming here to wash our huge dog! We do so regularly. My dog had a clump of hair and poop stuck to her bottom and was unable to use the restroom. We kindly explained what was going on and we were just curious if we still needed to pay the $14 just to wet our dogs bottom to cut the hair off. (We did not mind paying) The lady rudely went on a tangent and told us she couldn't "babysit" us to see what products we used or didn't use and that the bathing area would still need to be cleaned. A simple and kind "you still have to pay because of store policy" or whatever would have been fine! We did not mind paying! If it wasn't necessary for my dogs health we would have left right then! Her horrible customer service is what needs babysitting. read more

I get all my pet supplies there. Damian and Summer are incredible managers. They are extremely knowledgeable, helpful, and cordial. Very rare qualities in customer service. Thank you! read more

Website shows they carry what I am looking for; go in, can't find it, but do see the brand and a blank spot on the shelf, just not the particular recipe my cat prefers. I go to the checkout counter and ask the young male that was folding towels if they may have any in the back... his only reply is, if its not on the shelf, we don't carry it. I could tell under his dirty mask that he was doing what I took to be a smart ass grin and he slightly tilted his head as if adding an exclamation point. The store was empty, it had just opened up 10 minutes earlier; I have bought the particular recipe there before, the clerk was just lazy and didn't want to get out of rhythm of folding towels - I will just use home delivery from Chewy from now on; no stores in the Hurst area can be depended upon to consistently carry product... a Cat develops a taste for what he/she likes, if they don't get it, they don't eat - Pet Supply stores should realize that and do their part to help us pet parents to take good care of our fur babies. Pet Supplies Plus has lost a regular customer - hopefully others will move their business to Chewy for regular delivery to door, generally at less than cost in the local store. Stand up Pet Parents and take your pet supply business to Chewy - Free Delivery to your Door! read more

Really disappointed with the service... I'm a regular to this pet supply store and one of the Main reasons I go is to get my dog washed. Just this Saturday my car was stolen and inside my car I had a dog wash card that I spent a lot of money on for ten dog washes. Told them what happened and they responded can't do nothing for you and won't replace the card. It's ironic how they can't search up a purchase on my account and how they can't replace it. I've noticed when I go to pay there's a option on your ticket that says dog wash so how come they can't track it? Terrible customer service a prime example how a company is corrupt read more

I'm really sad writing this review because I love this location, but... Yesterday was the second time I arrived to bathe my pup and the bath station area was appalling. Water everywhere, bins dirty...NO towels. And when I went to dry my black dog (with one of the 5 towels available)....why was she suddenly COVERED in long white dog hair??? Please, PSP, do better. read more

I always find the right dog food here. The pet wash area is well supplied and easy to use also.

This is hands down my favorite pet store to go to for my animals. The store has a good selection and most items cost less here than at the larger stores like Petco and Petsmart. The store is always clean and the staff are friendly and helpful. read more

The store was very clean, well stocked and all of the staff were available and quite helpful. They were very knowledgeable regarding the products and took care to answer my questions and provide relevant feedback. read more

I just brought our rescue pup in for her first "dog wash" and the facility was excellent. Everything was easy to access and the wash tubs were the perfect height and size for a big dog. Our girl is fairly large at 95 lbs and only 11 months old, so I was relieved that they could facilitate her size. The staff was also so kind and super patient with us since it was her first time in a public dog wash and she was nervous. We will definitely be returning for more baths. read more

This was my first visit (coupon in the mail). I was amazed at the variety of dog treats and the selection of other dog items. Cashier was very professional, even took the time to place a yogurt treat in a plastic baggie. He also set me up with an account, which I greatly appreciated. I will definitely return. read more

Pretty decent place to self wash your dog. They have a pack of 3, 6, and 12 ($21, $39 and $69). They have a variety of shampoo, not the best quality but it's provided along with towels, tethers, aprons. They have shopvac blow dryers that are super loud, scared the dogs but it was a new experience. Sam is great! She is super friendly, very helpful, courteous and inviting with every customer. The other employees I encountered seem a little clueless or just unenthusiastic about being there. I'll be giving them a chance on food and supplies and definitely be washing the pups here from now on. Much easier on the back! read more

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Best customer service ever!!!! I love this store!!! Employees are super friendly and SOOOOO helpful and knowledgeable!!!! The Hurst store is absolutely the best store period!!!! read more

Awesome! New favorite pet store. Price match. Super-helpful employees. Good specials for members. New dog wash. read more

After years of paying too much, because it close to me. Years of dealing with some really dumb rude employees tonight I was ask to leave for correcting a puppy that was acting up. I was told they didn't want my money. I have completed in AKC obedience trials for 30 years with no problems. Chewy and Hollywood feed here we come. Drive a little for better pricing and no rude employees that don't need my money read more

Great variety of things for your furbabies! Associates were extremely nice and helpful! Love shopping here when I'm in the area

Great service! Staff is friendly and helpful. The pet wash stations are very nice. I.e. ergonomic, clean, warm room... It'll be my go to place read more

I get their weekly ad but always call before I go to the store to purchase. I have yet to find them stocking aquariums for their $1 a gallon sale other than 10g and 20g L. No 29g and never any 40g. Guess I'll rely on Petco from now on. read more

Damian was pleasant professional kind and went above and beyond to answer questions and helped me with Lexi's dog tag even assisting me with putting tag on collar as my arthritis prevented me from doing it myself he made my day. read more

On the encouragement of a friend, we gave the 'Self-Serve' dog washing station a try at this Pet Supplies Plus for our two furry children. Have to say I was VERY pleased!! They supply the washing bays, three kinds of shampoo, conditioner, towels and very powerful dryers. It was very clean, very quick and the dogs still smell wonderful more than 24 hours later. . . .with labs, that is not always a given. I bought the six wash "Dirty Dog Club" membership for $39.00 and after tax it comes out to about $7 per wash. That is a deal for me, especially with winter coming soon and no way to wash them inside. The staff were awesome, very kind to our dogs and helpful to us newbies. Everything about it went smooth as clockwork. I was VERY pleased and will definitely continue to use. read more

Pet Supplies Plus Hurst - Pet Stores Near Me - Hurst, Texas

I was so pleasantly surprised with pet supplies plus in Hurst!! We have two brand new puppies, not even 3 months old yet, so I couldn't leave them to make it to the store but needed bully sticks for them to chew. I ordered them from pet supplies plus for delivery, and within a couple hours they were delivered, with a handwritten thank you note, to my door! Excellent service I highly recommend this store!!! I will buy all my puppy supplies from them! ;) read more

Very friendly staff. Competitive prices. Will even price match which is amazing. My dogs love the raw hides I have bought.

I have not done reviews very often but decided to after the experiance I just had at Pet Supplies Plus. My expectations were not high but we needed a few things and did not want to make the trip to PetSmart. I was promptly greeted by several associates willing to help and out of curiosity I asked about dog food recommendations (I was not there for food). One of the associates Brett gave me a complete rundown of all the foods and landed me on a high quality brand that was made right here in Texas which I am happy to buy to support local business. They were extremely knowledgeable through the entire process. The store was big enough to carry everything I need, but small enough to have a boutique feel. The smaller size and convinient store front parking made it much more accessable being that I had my kids with me. As a recommendation I would have liked to have seen them carry training supplies for gun dogs. They had a Remington vest but that was about it. 5 Star Experiance. read more

This is the best pet supplies store I have ever been to. The manager, Alexandria Webb, is kind, helpful, and unlike other store managers I've had the displeasure of meeting, competent. read more

We stopped in Kate in the evening because it was on our way home and this easily accessible. Our puppy was comfortable in the store, we received assistance when we needed it, and we got a discount because apparently I had gotten some sort of saver card on a previous visit a couple of years ago. Overall, a great place that had what we needed and assist as nice late in the dd Ed vending. We will return. read more

I will say that I'm not a big time yelper, but I had to post after my awesome experience at this store today. While the service at petsmart is usually decent, I often feel as though I'm overpaying for mediocre grooming services depending on who groomed my dog. When my neighbor suggested this place, I was hesitant. So today was my first time using a bathing station and as soon as I walked in the store Tee greeted me and gave me the tour. Not only did she show me to the bathing station and how everything worked but she volunteered to help with anything needed. Afterward she walked me directly to items I was looking for, played with my baby while I was checking out, and even walked Cali out to the car! Every one at the store was so friendly and helpful but Tee went above and beyond! Cali and I will definitely be coming back! read more

Pet Supplies Plus Hurst - Pet Stores Near Me - Hurst, Texas

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Love this store! They are the only pet store with our Texas brand of treats we like to get for our dogs. Staff is always friendly and helpful read more

EXTREMELY friendly and helpful employees, independently owned, large selection of U.S. products, self serve dog wash inside, comoetative prices, I literally couldn't ask for more. I will continue to come here over larger chain stores. read more

Super friendly staff! I walked in and was immediately greeted and helped by an employee. When he was not certain the best product for my kitten with fleas he directed me to another employee who was extremely knowledgeable. I walked out with the best products for my kitten and a rewards program keychain because I will be a returning customer. read more

Jackie was a huge help in finding exactly what I needed for my pups ear, they also have a nice wash station in the back!

Leah is a customer service superstar. Her positive attitude made our day, we will be coming back to this location again.

My go to place for pet food and treats. All the employees are knowledgeable and helpful. Love that I can always find help readily. They also help you out with your heavy purchases. I cannot say enough about their customer service. read more

Drove by this store today and saw that they were finally open, seemed like it took for ever for it to be built for such a small store. They were not busy at all, for a nkotb store. Was greeted by cashier who looked bored off her ass. I went in looking for 2 things, a bigger fish tank with stand, they had about 3 different sizes to choose from, one of which I already had...next. I was looking for iguana food, big pellets, didn't have those either. So I am now 0-2, off to go look at some fish...Ummm wtf no live fish or crickets in tanks to look at or purchase as food for your tiger oscar??? (Yes he eats them) Ok, I am done. Off ta petco/petsmart/snorkels:)) read more

Open till 9pm and had just what I needed. Staff were friendly, helpful, and knowledgeable about their products. I will be returning.

The staff is great, the selection for dog treats is wonderful, and they have a great grooming station. The best for me is the special selection of dog treats in yogurt frosting they have by the register. The ones that look like Truffles have a soft center and my dog goes crazy for them. My dog has a terrible sweet tooth so from time to time I get these for him. And he will do anything for them. 4 stars instead of 5 because I haven't been there enough to get a good feel of the place read more

I was in the area, so I stopped in to see if they had live crickets for our bearded dragon we got about a month ago. To my surprise, they did! Also, I had a few questions about our beardie, and the associate was incredibly knowledgable about all kinds of reptiles. He answered my questions, and even gave me additional info so that I may care for our little guy better. Also, I looked around at all the supplies we had purchased for him from PetSmart, and everything was cheaper! I definitely should've done my research before spending all that money. Since our little guy needs a steady supply of crickets, I will definitely be returning! read more

Excellent customer service from Seth! We walked in and all the employees greeted us and our dog. We've found this true to both Pet Supplies Plus stores we've been to, while at Petsmart we've only had poor customer service. We will definitely make Pet Supplies Plus the only place we shop for our dog! read more