I've been coming here for years due to the reasonable price and great customer service, but it would seem that has changed. Don't expect anything beyond the bare minimum and good luck getting the manager to have any sort of sympathy for you. It's a reasonable price, but for what we pay we should get more than the bare minimum. There's a reason I don't take my dog to Petco etc. read more

I've been trying to get management to respond to a complaint about my dog being covered in pee the last time I went and it's been two months without a response. [edit] Spoke to the owner today and she apologized and offered a refund. The explanation she provided was reasonable and addressed my concerns. read more

First, I am NOT a 5 star person unless a business or item wows me. The staff at DRR are always so amazing and welcoming. They take such good care of our aging dachshund and call if anything is amiss. We have boarded with them for several years and each experience is amazing. read more

I had a horrible experience with Dog's Rule Resort. A dog somehow had access to the bed I provided my dog with, and tore it up, and they had to throw it away. She also somehow got injured while not being monitored, and was bleeding. They said "we will give her extra love and care," but as I checked the webcams, she was in a cage for the entire day. Most of the staff is actually pretty nice, but the particular staff member I checked out with was rude, short, and dismissive when I was expressing concerns over my pup. They used to be so good! But I will definitely not be returning. read more

My pup loves this place! Everyone there is kind, professional and helpful. And they are reasonably priced. Can't ask for more!

This is my all time favorite place for doggy daycare and boarding; I definitely spent mucho $$ here. My list of top 7 things about this location: 1) Webcam: When away on vacation and I'm missing my fur babies, I can easily observe them on my mobile device. There are a total of 6 cameras - 3 indoor and 3 outdoor views. It's like playing where's waldo to find your lovelies - fun and rewarding. 2) Play area: The dogs are divided into different play areas based on size. Plenty of overhanging covers to keep your babies cool from the scorching sun. 3) Flexibility: Some of the doggy daycares I've been to require reservation ahead of time. Thank goodness I don't need to make a reservation here, which makes it super convenient when you need someone to look after your pups on the fly. Not to mention, many places charge half day or full day. I absolutely love the option of $4 per hour, especially when I'm only dropping them off for a few hours. I just wish they had more hours on the weekends as they close at 3:30pm on Saturday and 1:30pm on Sunday. They do close on certain holidays, so be sure to check the website for hours on those days 4) Safety: I've taken my boys here countless times. They had no issues with aggressive dogs causing harm, e.g. bite marks or other injuries. They are pretty stringent about having updated immunization records for the safety of the pups, so make sure you're squared away with vet vaccinations before you can start daycare/boarding. 5) Friendliness: If you frequent here as often as we do, the staff will recognize your pup with a blink of an eye. The staff are always excited to see my fur babies. Occasionally, they will get a snack before they leave. 6) Convenience: I like the ease of making a reservation for boarding online; they are good about sending a confirmation email. The staff are tech savvy, so you can also send immunization records via email. 7) Other services: To make life even more convenient, they have the option to schedule grooming and/or dental cleaning services available on site. Some other tips for boarding...I would recommend having your dog do a trial of doggy daycare to get used to the place if they are boarding for the first time. On boarding day, I like to bring in my dogs' beds and food to provide comfort when they're away from home. They do have food provided, but I would not recommend doing so as that may throw off their routine diet. FYI: They do have discounts if you board more than 1 dog at a time. Overall, I highly recommend this reliable place to take care of your babies. read more

DO NOT LEAVE YOUR DOGS HERE. I left my dog here from Friday evening to Sunday afternoon and noticed immediately upon leaving that something was wrong. He was limping very badly and we looked closer and he had dried blood all over his back leg. So we immediately went to the ER where they confirmed that it was a bad bite mark after we found a second wound. They also confirmed that this was not a new cut and it was at least 24 hours old as it had begun healing itself improperly and had already started to become infected. My dog was NOT given the supervision and care that was promised when dropping him off. I was even told that he had "a wonderful stay" while picking him up. They did not pay attention enough to hear how bad he would have yelped when being bit nor at his limp afterwards. They will not take good care of your dog. read more

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We moved to Fort Worth six months ago so not knowing this area it's hard to trust just anyone taking care of mans best friend. So when it came time for my Australian Shepherds grooming I did the only logical thing....consult Yelp. We chose Dogs Rule Resort based on the excellent ratings. I called them and made the arrangements over the phone. I liked how they screen the pets and request copies of their vaccinations. That shows me a true concern for making sure all their pets are safe. So we dropped him off and met one of their very friendly staff. She walked us through the process and asked if they were done early if my dog could spend a little time in the doggy daycare. Uh yeah!!! My Aussie never runs out of energy so that was a win. When we dropped him off I was impressed to see a nice area fenced off with employees watching all the dogs. Truly looked like a resort for the dogs. Got the call a couple hours later and picked him up. Super impressed with the level of service and price. For $50 he got a shampoo, nails trimmed, teeth brushed and anal glands expressed. We will definitely return again. Very easy to get to and awesome staff! read more

Dogs Rule Resort - One very happy and good smelling dog! - Pet Groomers Near Me - Keller, Texas

Absolutely love Dog Rule Resort! I'm a worry wart of a dog mom and they've made me feel so comfortable bringing my big baby there. I absolutely love the staff and they take such great care of everyone's furbabies. HIGHLY RECOMMEND read more

Dogs Rule Resort - Webcams are a huge plus, it's great to check in and see the fur babies having so much fun. - Pet Groomers Near Me - Keller, Texas

This was my first time leaving my 8 1/2 month old English Golden Retriever puppy. The staff is friendly and the building is clean. You can go tour the resort before and they also let you try a free day to see how your puppy will adjust. Teddy had so much fun here and he was so happy when I picked him up. They even give a "pawgress report" which is so neat to see how your puppy did all day. He was exhausted when I picked him up and all smiles! He had so much fun we will be going back. The staff is so friendly and that is hard to find! Thank for taking such good care of Teddy! read more

Dogs Rule Resort - Pet Groomers Near Me - Keller, Texas

We've boarded our dog 5-6 times at dogs rule. Every time we bring our dog home she's has an upset stomach. She vomits a significant amount of dog food that is not her food. Dogs Rule can't explain how our dog is eating dog food that is not hers. The dog cams online are worthless. You can't really see your dog and what they are doing at all times. They don't let you in the back to see the suite your dog will be staying in. For all we know, they could be sharing the suites with other dogs and this is how they are getting into eat others food. Either they feed our dogs another dogs food or the other dog didn't get feed because our dig ate they food. Either way, our dog was not being watched. read more

We were starting to lose hope that we would ever find a doggy day care in this area that could compare to the stellar Barney's Ranch in Carrollton. We thought we had visited every day care option in the area, none of which were acceptable to us, when we found out about Dogs Rule. We scheduled a tour and we were immediately impressed. Incredibly friendly staff greeted us and showed us around their spacious and well cleaned facility. They have a large yard area covered with astro turf, so no muddy puppies here. The interior and exterior areas are divided so they can keep dogs of similar size and temperament together. The inside rooms have flat screens playing doggy tv. The best part is the webcams. You can check in any time of day and you will see staff hanging out with the dogs, making sure everyone is playing nice, keeping things clean, and loving on the dogs. Your dog's first day at daycare will be free, because they use that day to assess their behavior and ensure they will do well at day care. Awesome, right? They are more than happy to accommodate the fact that we have a dog who is scared of bowls, so we bring a mat for them to eat lunch on. They even clean the mat for us - thanks guys! They also keep a close eye on our pups and were able to tell us when one of our dogs was favoring his ear and shaking his head more than usual. Let us save you the time we spent hunting. Dogs Rule is hands down the best doggy day care you will find in the Keller/North Ft. Worth area. read more

Dogs Rule Resort - Exhausted pups after a day of play! - Pet Groomers Near Me - Keller, Texas

We have used this location to kennel our dog on and off for 3 years. They have a lovely staff that take care of your pet like a family member. The dog plays with other same size dogs and the caretaker roll-takes letting the dogs play outside and inside facility. The facility is nicely secured and gated. They have multiple cameras to watch then inside and outside 24/7. The have separate "apartment unit" for each dog to stay in and also offered additional service of grooming/bathing, so your dog is freshly clean when you come pick them up. Highly recommend this place if you ever need to kennel your dog- will definitely use them again and again. read more

I had a complaint which I have erased because Dogs Rule has gone above and beyond in resolving this for me. !!!!!!! My dog who usually hates to go to day care loves this place. I love being able to see my dogs with the cameras during the day they have so much fun. Thank you Dogs Rule!!! Amy read more

I've been to Dogs Rule twice and that was two times too many. The first time was over a weekend and one of my dogs came back with a kennel cough that took a week to clear up, and they both came back with various nicks and scratches on their faces. Relatively minor, but annoying nonetheless. The staff was nice enough, and the location was convenient enough to make me trust them when we went out of town for 8 days last month. This time was much, much worse. I knew something was wrong when we picked them up, because both of the dogs were less excited than I expected and I noticed some bumps on my larger dog's head. The staff never said anything and we were anxious to get home, so we left. Shortly after we left though, I noticed my larger dog had numerous cuts on his head accompanied by some large bumps. He didn't seem terribly bothered by it, so I left it alone. Again, my smaller dog had cuts on her face, but she didn't seem bothered by it either. Since we've been back though, both the injury and his overall health has continued to decline. He has been totally lethargic, with dark green snot running from his nose, coughing all day and night. He's is so congested that he is unable to bark, so when things go bump in the night, all he can do is try to get out a pathetic little howl. $584.56 was a lot of money to let my dog get hurt and sick. read more

Dogs Rule Resort - Pet Groomers Near Me - Keller, Texas

I was recommend this boarding facility by a few of my neighbors. I went off their glowing reviews , but was very disappointed. I left my dog there over spring break. When I picked him up after 6 days he was covered in urine and smelled awful. His bag of toys, blanket and chew bones that were stay in his crate only also smelled of urine and were damp. I ended up throwing it all away because the smell was so horrid. I had a grooming appt for my dog already set up after boarding pick up and I was so embarrassed that our groomer had to bath him after I realized how terrible he smelled. When I picked up our dog at the groomer ( who I used for a year and highly recommend( Glam Bam Paws) they proceeded to tell me that they had to give him 4 baths to get him clean. They agreeed that he must have sitting in his crate in urine for days. He was filthy. I immediacy called and spoke to a manager at Dogs rule and gave my concerns and frustration. I was completely dismissed, told that it was normal for dogs to come home from boarding smelling like urine and they were unapologetic and not willing to offer any acceptance of the quality of care that was obviously lacking. I will never go back and would recommend that you think twice. read more

Everyone lives this place. The doggie parents in my neighborhood were talking about how great this place is. We (humans and furbabies) all love it. Dogs Rule Resort tires out my little buddy Bubba every time we bring him for doggie day care and boarding. We like to call it his camp. The staff is super friendly and young and pretty. The girls are always a delight when we drop him off and pick him up. The facility is one of the cleanest u have ever dealt with. They obviously spent a sizable chunk of money to build and customize this place. There are tons of webcams for you to check in on your puppy at your cinvenience. I highly recommend dogs rule resort for any body's spoiled rotten pooch. read more

Dogs Rule Resort - Bubba is dead dog tired after a day of doggie day camp. - Pet Groomers Near Me - Keller, Texas

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This place doesn't train their employees to give accurate information to potential clients. We made a reservation for a week's stay for our 5 month old puppy, only having two of three series of vaccines. My husband called to verify that this was acceptable, and were told numerous times by an employee that that was fine. We showed up today to drop her off (leaving tomorrow morning) and we're told that they couldn't take her due to the missing series. So there we are, approx 12 hrs from our flight to half way across the country with a dog we now have to rush to find somewhere to take her. I will NEVER recommend or take any pet to Dogs Rule Resort, ever. read more

Great place for dogs of all sizes. Wonderful staff and owner very involved and professional read more

Dogs Rule Resort - Daycare is top notch - Pet Groomers Near Me - Keller, Texas

This dog daycare is the best! I took my unsocialized 7month old puppy there and by the second day she was loving it!!! When I say unsocialized I'm not talking about being aggressive she just didn't know how to mingle with other dogs. A couple of young ladies on staff there,Melissa and Victoria, became her new best buddies. They helped make her very comfortable! I would highly recommend this doggie daycare! read more

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I've been bringing my dog to Dogs Rule for a while now, and I couldn't be happier with them. Every time I've had a question, the staff go out of their way to get me an answer. When we asked to touch base with one of the trainers about our dog's social skills, she spent a generous amount of time talking to us about her behavior and how to improve it, and was very proactive about helping us come up with a plan. My dog is always happy and healthy when she comes home. The facility itself is clean and large. When we have to board her for long weekends, they allow and encourage us to bring treats, toys, and a blanket from home to make the stay as comfortable as possible. I have been very happy with the grooming she's received there, as well. The webcams are the icing on the cake -- I don't have to call to check on her, and I don't have to question whether their report is legit. Any time I want, I can see for myself what she's doing and how she's behaving, and she always looks like she's having a blast. Make no mistake, my dog is my baby, I'm a total helicopter mom where she's concerned, and I have ridiculous standards for a kennel or daycare. This is, in my opinion, the first truly 5-star kennel I've ever had one of my dogs in! read more

I found Dogs Rule in February 2012 and have been a regular ever since. Daycare, boarding and grooming are all stellar. I tried a few daycare locations before and none of them were as attentive and caring about the dogs in their care. Boarding is worth every penny, especially since daycare is included. My dog enjoys it so much that when I say "Dogs Rule" she gets uber excited...and when we get there she cant wait to get out of the car! Julia and her staff are always amazing. They even called me one day after I dropped off to let me know her Bordatella was due. Not only did they have it in stock to give her....it was knowing that they truly keep track of the health requirements of their clients! No doubting she may end up playing with a dog that hasn't had their shots kept up to date! She's always wiped out when we get home....so have to say again - worth every penny and I don't hesitate to tell people about them!! read more

Our chocolate lab puppy loves Dogs Rule! She comes home exhausted after a hard day of playing with other pups, which is awesome for us! DRR is a great place- very clean, with helpful staff and affordable rates. We pay $22 for a full day (9 hours) of daycare. There are web cams posted to allow owners to login occasionally and check on their pets. There are indoor areas to cool down and rest, along with a great outdoor space for lots of running and water play. The staff does a great job acclimating new pets to the facility- making sure they are a good fit with the rest of the group. There's a lot of transparency here, which is important since we all know that our pets are just an important part of the family as anyone else. I showed up unannounced to tour the space, and there were no issues with that at all. Considering the number of dogs on site the place was practically spotless! After our quick tour, another owner was in the lobby waiting to grab his dog from daycare and he gave unsolicited feedback about how wonderful DRR is. You don't have to pay the full $22 for a day at the daycare he explained. It's $4/hour and many times he will drop his dog off for 2-3 hours and pay a smaller fee, which is a great option. DRR offers boarding as well as quality pet foods and products. Although we're relatively new to the place we are very happy with how our puppy is treated. If you are interested you'll want to make sure all of your pets' shot records are up to date and provided to DRR. They won't take dogs that are not fully vaccinated (a good thing). read more

I'll start by saying I did get a good feeling about this boarding facility when I first walked in, they greeted my dog, and made me comfortable with leaving him. They told me to check the web cams and I could watch him play. Well I never once was able to locate him among the property or out of his kennel. When I picked him up they said he wasn't allowed because he wasn't neutered. I understand not being around female dogs, but I never once saw him out. Then upon leaving I saw two puncture marks on his neck, when I asked no one could give me a answer the one girl said maybe it was a insect bite... No, it's clearly a puncture. Will never use them again. So sad. read more

Dogs Rule Resort - Pet Groomers Near Me - Keller, Texas

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Place was a huge disappointment. My dog had the runs for 3 weeks after picking him up. They rushed him in once we got there without my daughters getting the chance to say goodbye to our dog. Couldn't show us the kennel they would be in for "liability" purposes. We volunteer at a Dobie rescue and we know precautions in dealing with strange dogs. They told us to just look at the cameras to see our pet. The clarity of the cameras was bad that I couldn't even tell which dog was ours. Plus they take in like 2000 dogs at one time or it seems like it. Dogs Rule Resort, it's about quality and not quantity. Please put me on your ban list just in case I get amnesia and come back. I even reached out to them with my dissatisfaction of my dog crapping itself for 3 weeks and going to the vet afterwards. Were they concerned? Nope, never heard back. If I could give 0 stars, I would. No thanks to Dogs Rule Resort. Won't be back ever and encourage others to seek alternative places. See Dogs Rule? All you had to do was address my concerns instead of ghosting me. Send someone to Resort for Pets in Haslet. That's how you run a dog resort. read more

Dogs Rule always takes such good care of our dog Annie whether it's for daycare or boarding. Annie is always so excited to stay there! Recently we had a last minute change in our travel plans and they were so great about letting us drop Annie off earlier than expected. read more

Have only ever taken our baby, Fenway, to ONE place and it's Dogs Rule We recently went out of town for 5 days and wouldn't trust our baby anywhere else!! The staff is amazing and has such patience with our timid girl!! I also love that I can check on our baby anytime I want by watching the webcams! We are probably "overly obsessed" with our dog, but she absolutely loves "going to school" and we have loved having a place we trust with our girl!! read more

Dogs Rule Resort - Our girl playing while at "school" during her 5 day boarding stay - Pet Groomers Near Me - Keller, Texas

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At this hour, I'm sitting at my laptop in a cabin in the woods of east Texas, on a mini-vacay...just my husband and me. I've been checking on our dog, Jasper, via DRR's webcams since we arrived yesterday. Every time I see him, I get a little lump in my throat: I adore this dog and to actually watch him playing and running and to see one of the employees picking him up and loving him - is priceless!!! We've been using Dogs Rule Resort for almost 8 years, for our Chihuahua Ocie (now in heaven), and now for our rescue, Jasper. Ocie was, and Jasper is, the doggy love of my life! Where else would I leave them??? Thank you, Ed and Susannah! Dogs Rule Resort absolutely DOES rule! read more

Great kennel. Very friendly staff. Dog digs the place. Clean and conveniently located. Fair priced. Cams allow you to check in on your dig at will. read more

This used to be a good place to take your dog (I have been taking my dog there for 3 years) until the owners ran off all the good employees. My dog got injured while he was at day care. $250 vet bill later, Ed, one of the owners told me that they would take care of the bill. Then he comes back and tells me that he's not going to take care of the bill. Also, there is no limit on how many dogs they will take so they may have 150 dogs on any given day. They are always short staffed because they can't keep employees. So if you bring your dog to daycare you may end up paying for him to sit in a kennel all day like I have. I I called and spoke to their new manager Heather, who obviously had no knowledge about dogs and their behavior nor did she offer to refund my money. Very poorly managed and owned, I will not be bringing my dog back to this facility. read more

Was looking up different places to get my bulldog groomed. She is a little over a year and about 60lbs and very stubborn lol. I have taken her to two other places and didn't really care for what they did, so in my search I came across this place, read some reviews and decided to take her here. She came out happy and smelling good they did a great job would definitely come back here again. Place looks very clean people are nice and for 45$ she got the works. Very satisfied. read more

Dogs Rule Resort - Roxy after bath - Pet Groomers Near Me - Keller, Texas

We've been using dogs rule Keller for a few years and have been very happy BUT recently it seems there has been a big change of staff. Now, the web cams don't work or are directed to the sky. I'm getting a bad feeling about this. I want to see the conditions my dog is being subjected to and it almost seems as if someone doesn't want me to see whats going on. I'm writing this in hopes that this will change and that we can get back to the high standards I've seen in the past. read more

Great facility. The day I tried to take my labradoodle to daycare there were about 40 or so dogs in the big dog room. I went ahead and tried it but when I picked her up she was really stressed. Class sizes need to be smaller. read more

I have taken 2 of my dogs there and both had terrible experiences. Both of my dogs were not the same after taking them there. The last time I took my dog there he had cuts all over his face, he developed kennel cough, and was very skiddish. Will not take any of my dogs there again. Would not recommend this place. read more

This will be short and sweet. I will never take my dogs anywhere else. This was our first visit and I am thrilled with their grooms. This is what I have been looking for. They were so thorough with my boys coats. Bernese mountain dog and golden retriever. Perfect! Excellent rates and lovely facility. read more

I have 2 200lb Mastiffs and took them today for day care and a bath. The problem with my two is they get challenged a lot by other dogs and mine don't know how to be aggressive. I picked them up, they were freshly bathed, smelling clean and completely worn out !!! The staff acts like they genuinely like dogs and their job too. I found a new place. It's clean there too! read more

My puppy, Zeus seemed to really enjoy His stay at this luxurious resort.

I took my toy yorkie here for a grooming for the first time. Usually when she is given back to me after, she can't wait to get to me and is super terrified. This time, she was more calm and the ladies seemed to love her! She ran around and acted so happy and normal. Id recommend this place to anyone. Im even thinking of bringing my other dog here for day care so she can run around and associate with other dogs! read more

My year old crazy puppy went yesterday for the first time. The customer service and the new dog paperwork was super easy to submit online. Dropped him off and the staff was great from the start. I watched a little throughout the day on the live webcams and he was having a blast...playing In the pools, being sprayed down with the hose by the staff. We've used petsmart on long work days (open till 9) and the huge difference is the out door space; day care vs preschool! When picking up I was asking about his behavior and sharing with the man this is his first day here and he thanked me said his first day was on them!!! A very pleasant surprise...best of all he slept like a champ! Can't wait to get him back on a regular basis. read more

I have been using DRR for two years. Prior to getting the two dogs I have now both Boxer Mixes, I used DRR in Carrolton. My dogs are always well cared for. They come home happy and tired. When I say to my dogs do you want to go to Daycare both get excited and start running around the house and to the door. They give my dogs a break midday as I have asked and never once have I had an issue. I have told many of my friends about DRR. I believe that this is the best doggie daycare in the Keller area. I have visited others and DRR staff take time to talk to me and do what I ask. My dogs will continue to attend DRR. They bring the animals in when the heat index is high or temperature is too hot. They make sure that my Boxer-Besinji is protected from the sun. Thanks for taking good care of my pups. read more