So they got a shipment of fish with ich. unfortunately new associate was inexperienced and dumped…read morethe fish with water in tanks. I had purchased a pearl gourami from there. So i didnt catch that it had caught ich. Wiped out some of the weaker small fish and 3 gourami in my tank. I called the location and advise them thet there is ich in their tanks. Managers were aware and they had treated all fish tanks. They also told me they are making sure that all new fish are treated on arrival. Diana told me that they will make things right for me wednesday. I am impressed they owned up to a mistake that was not solely theirs.

I arrived at Pet Supermarket right at 7:57 not realizing they were closing early due to COVID-19…read more Their hours via Google still reflect 9AM to 9PM, the young girl working the closing shift was taking what seemed like a personal call on her cellphone. She proceeded to look me dead in the eye and lock the doors. I couldn't believe it, we are in the middle of a pandemic with a failing economy. You would think they would be welcoming customers, especially after being without a job during the month long closures. The parking lot is deserted as always, this location was never very popular and on its way to closing it's doors already. Maybe it's time to reevaluate your staff before you are forced to close your doors forever. P.S. I would have been in and out with-in 5 minutes.

Friendly neighborhood pet store. Has everything needed for all types of pets K9's, kitty's,…read morefishy's, reptiles and birds! Nice to have a hands on, low key, no frills, quick in and out, brick and mortar in the neighborhood! Shop local neighborhood store!

Has a cute little bakery section with little dog cupcakes and cookies. We bought some for our dogs…read moreonly to discover little bugs in the cupcake wrapper. Disgusting and unsanitary.

I have only had positive experiences at every Hollywood Feed location I've visited. When I moved…read morefrom Mckinney to Garland, I was glad we still had a HW Feed so close! You are always greeted upon entering and the staff is friendly and readily available for help. I've also taken advantage of curbside pickup and same day delivery. All good experiences! We are definitely Hollywood Feed loyalists in my family!

I like coming to a small pet store, even though the prices are a little bit higher than other…read moreplaces. I usually like the customer service and that they have the kind of kitty litter that I like to get for my cats. However, the last couple of visits have not been great. Things have been the incorrect price and although the last time after a little bit of discussion, the employee that was on duty adjusted the price and realized that it was their mistake that they marked things wrong and did not do the price change like they were supposed to. Today was a different experience. I grabbed the kitty litter from where there was a full stack and it was clearly marked 11.49 for that litter. I ring it up and it comes up 1299. I tell the employee hey this is the wrong price. It's 1149 on the aisle. She comes back and tells me she can't see where it is marked that. I take her over to the aisle and show her the full stack of seven or eight bags of kitty litter with the sign under it. This says 1149. She says oh this says for something else. And I ask OK well as a customer how am I supposed to know that? It says litter 1149 right under the stack of litter that has always been 1149. So she says mistakes happen and doesn't offer an apology or to do anything about it but instead kind of argues with me and gives me attitude. I inform her that that is just not really good customer service and that as a customer, I am purchasing something that's listed as a certain price and that's what I expect it to be and if there is a mistake I understand that but acknowledge the mistake and don't try and blame me as the customer and that I should just be OK with something being $1.50 more than what it's priced at on the aisle. So I ended up having to pay more for it just so I can get the litter and leave because I have to get back to work. It is really ridiculous How bad customer service is now. ..Especially when things are priced wrong. The economy is bad for everyone and it's just unacceptable to treat customers like crap because you feel like they don't have other options or you don't care about your job or whatever it is. There are other options and I can go to other places. I chose to come to this one because I like going to a smaller store, but I will just go to Petsmart.

Staff was amazing, very friendly! Sorry to see it's closed…read more very dog friendly toys, staff was very helpful

Woof is a little off the beaten path for me, but I made the track out to them because an old…read morebusiness acquaintance recommended them. The store is nice, boutique kind of nice. It is spacious and inviting and the staff is really friendly and helpful. I was helped by Steve, who gave me a tour of the store and was super nice and helpful. They even have a do it yourself dog wash! I was impressed to see the quality level of foods that they carry for both dogs and cats, though the selection for cats was pretty slim, which I found a little disappointing. This place is geared for dogs and since I have a few of those, I was satisfied!

Hello fellow Yelpers and Yelpettes!…read more I contacted Odyssey regarding fish. They open early and they also deliver as well. The person who is over the fish department is extremely knowledgeable. He steered me in the right direction with getting my tank chemicals setup correctly. 1. Extremely helpful and knowledgeable. Willing to give you all the time you need to explain your request. 2. Location is great, Preston Road and Belt Line Road in Dallas. Lot's of parking. Will I go back here for my pets needed again? Definitely yes. Additional note - they have a great selection of tetras but call before you go. As,..always your mileage may vary. Peace out!

Check in - through check out was amazing. Everyone was very sweet and professional. They made…read morePepper feel calm and happy to start her treatment. 10 out of 10 experience.

I've recently had great service at this Petco. I wanted some simple goldfish for my pond and…read moreTiffany helped me. She listened to what I needed and found the perfect solution! Checking out, Raymond was a big help too. Buying fish means plastic bags full of air and water and fish! Got me through the line and was like talking to a good friend. Jen rounded out the experience with her kindness.

My dog loves coming here for some retail therapy. He never buys anything, but he thoroughly enjoys…read morewalking the aisles and taking in the various scents of bagged kibble, baked treats, and adoptable small animals such as cats, birds, gerbils, etc. At the very back of the store is a grooming facility. We have been here twice because they always have availability, and sometimes you can get an appointment on the same day of service! Perhaps there is a reason no one is going here, but when your dog stinks, your high expectations will fly out the window just to restore order to your senses. I recommend booking the first appointment of the day. If you wait until later, you will see your dog travel through a room full of hair clippings. It's quite disgusting. They really should spend some time cleaning up between clients, putting a screen up so customers don't see the mess, and have a tidy path for dogs who have completed their service to be able to travel to the desk without collecting the fur on the floor around them. Yuck! I have a large dog that sheds quite a bit. Usually I do a de-shed or furminator type service at the groomer twice a year at a different groomer and that generally cuts down on the puffs around my house. Unfortunately, the Petco service doesn't seem to be effective at all. I brought my dog home yesterday and puffs of fur were still plucking off of him when I pet him. Had they actually done the service correctly, this would not be happening. I brushed him and was able to pull enough hair off of him to create another "dog". He was also supposed to get trimmed, but he still had grinch feet that I will have to tidy up myself. My appointment was at 9:00 am, and they called to let me know he was ready for pickup at 10:40 am. It only took an hour and a half to wash, dry, brush, and trim him? This is a dog with a double coat of long hair. I don't think so! It seems to me they are skimping on services and it shows in the results. Two other things that I would like for Petco to improve are the payment and tipping process. When booking the appointment online, I'm asked to input my credit card information. However, when picking up my dog, I'm given an invoice and told to go to the front counter of the retail store to pay. I have take out my credit card and swipe it, which begs the question, "Why did I have to input my credit card when booking the appointment online?" I'm asked if I want to pay a tip. Mind you, I haven't seen my dog yet. I have no idea how he looks or if the groomer has done a decent job. Tips used to be given for exceptional service, but now they seem to be expected whether services were delivered or not. My dog seemed happy when he was returned to me. Also, he didn't seem too traumatized when we arrived for the appointment even though he had been bathed here before. That leads me to believe that the staff are kind and gentle with him. Will I come back? Probably. However, I may not get the furminator or haircut because why pay for services when they aren't being delivered as promised? The first groomer I had did a much better job. Perhaps the real trick is to book a specific groomer that will provide the level of service for which I paid.

We recently purchased a baby bearded dragon at another pet store and within a few days he got sick…read more Luckily I was able to Google his symptoms and remedy his illness rather easily in just one night. In my googling I found the Serpentarium. We went the next day to ask for advice about care for our new guy. Austin was phenomenal! Not only did he happily answer our ten thousand questions but he also performed a free wellness exam! I highly recommend this place for any reptile parent! Especially new reptile parents like us!

I highly recommend The Serpentarium- Dallas Went to the…read morelone star reptile show and didn't find the monitors I was looking for. Someone on a reptile page mentioned them so we made the drive and they had the perfect Quince monitor for us! Kailey was super nice and helpful, happy to get a healthy animal and support a local pet store

I came here for the first time during the adoption event in November, the Dallas Animal Services in…read morethe adoption center were waiving the adoption fees for dogs and cats. When I called I was shocked to hear that, but I rushed over! It was only for that weekend due to overcapacity I believe. When arriving, there were a TON of cats and dogs just waiting to be adopted. I thought that the ladies working at the front desk of the center weren't the friendliest. I figured that they would know SOMETHING about the animals I was asking about but all I got was a "read the paper" with an attitude. There was one lady outside which was kind, and helped. I was able to take the cats out and play with them which was helpful, but it would have made the experience so much better to have someone in the adoption center that was a little more friendly and helpful. One thing I was skeptical about was when I came back to the shelter a week later with a friend who was looking for a cat and there were NO cats. The week before, all of the cages were full and some had multiple cats, so I'm wondering where they all went. Hopefully they really were all adopted out during the event. The employees of Petsmart were the friendliest, they helped you get what you really needed for a first adoption, and were honest of the things you really didn't need just yet (Not trying to just sell). If you adopt at Petsmart you will get a free bag of food and coupons that will help you out for the first few meals and whatnot.

My Maltese, Ayla B, has been attending Pet training with Kayli at PetSmart and the results are…read moreamazing! She graduated from beginner and intermediate levels and now is able to sit, lay, stay, heal, switch, focus and come. I'm sure I left something out but bottom line. I'm so proud of her and it's all because of Kayli's training. We're excited about the starting the Advance class and then moving forward to Therapy Training...Thank you Kayli ... you're the best!

This review is explicitly for the grooming:…read more My labradoodle had a "bath and blowout" here. She seemed to like it, and they were pretty quick. It's in a busy area so there was lots to do while waiting. The dog looked great after. They do have an upcharge for certain coats, which the doodle definitely has. She smelled amazing for a few days afterwards and was not itchy.

The owner was there and helped me with recommendations for my puppy along with the floor manager…read moreand I learned what foods, toys, and other things would be good for him. He loves his teething chicken stick with no hide.

Just had a dog food emergency and i was too far from my typical petco/petsmart location so i…read moredecided to spend a little more and go to this dog boutique a few doors from my office and i was shocked at how helpful they were. And to my surprise it was a lot cheaper for way better quality food and on the way out i got some cute dog cookies. My dog Charlie absolutely loved both and you gained a new loyal customer!!! Thank you again!!

Upper paw is truly the best pet shop in Dallas. So helpful and so nice. Support local businesses!!!!read more