They did a fantastic job on my custom exhaust system, so quiet now! Truck purrs like a kitten!read more

I had been going to this location for oil changes for at least a couple decades if not longer, but…read morehadn't had an oil change in quite a while due to lack of travel during the pandemic and then purchasing an electric vehicle. When I called to make an appointment to bring in our camper van for an oil change, a voice I hadn't heard before answered the phone, and I was surprised to hear someone besides the manager, Ken's voice since I'm fairly sure he was the only one to ever answer when I called in the last 15 or so years. The person I spoke with said that they can't service my vehicle because their large vehicle lift is broken so they can't service trucks and vans currently. He said he couldn't give an estimate for when they would be repairing that bay, and recommended a different Midas location for me to reach out to. And a case of what a small world it is in Kalamazoo, I wound up running into Ken at Sam's Club later that same day and he let me know that they had fired him after 15 years of service. Midas corporate made a huge mistake letting go this incredible manager, and I will be taking my business to the place where he is now employed. I have never had anything but incredible experiences with the customer service Ken and his team provided, and he really set the tone of professionalism for the business that was mirrored by everyone on his team. They were always prompt, professional, welcoming, and informative without being pushy. He had my complete trust, which is often hard for a woman to find in a mechanic. The three star review is an amalgamation of the many many five-star experiences I have had at this business and the absolute absence of stars I feel for the corporate office who let go such a stellar employee.

Needed my brakes repaired quickly, and they were able to get it done same-day, and for a fair…read moreprice. Very good communication, easy to get a hold of, and quality service.

I needed brakes. When I called, they said I could bring my car in and they would look at it, give…read moreme a quote before completing the work, and have it done within 2 days. Every interaction I had was so genuine and caring, the work was quick, communication was easy, and everything was completed as promised. We will definitely be back!

We've been taking our vehicles to Shoemaker's Garage for years and wouldn't go anywhere else. Adam…read moreand his team are top-notch! They are always friendly, honest, and extremely knowledgeable. They take the time to explain things clearly and never try to upsell unnecessary work. The pricing is very fair, and the quality of service is outstanding. Highly recommend!

I initially went to Shoemaker's since the mechanic from a recent trip to Toyota for an unrelated…read moreservice said I had a leaky axel seal so I went to Shoemaker's because they were much closer to my home. Shoemaker's looked at the report then upon further inspection (cleaned under the car, then attempted to drive it around so they can see whether it would leak) found that there was actually no leak at all! They are very thorough in their care for the car and took the time to explain everything to me, they saved me from having to pay for an expensive and unnecessary service I would have had at Toyota. They are incredibly friendly and courteous even offering to drive me home after they found out i was planning on walking in -9 degree weather. I will be back and Shoemaker's will be my go to mechanic.

If you ever have a problem with your car, Masters Mechanics is your first place to go !…read more Jamin and Ken are super nice and professional people to deal with, they are really humble and nice, and they get the work done in your car perfectly ! I had my front Brakes done with rotors and calipers for just $750, compared to other prices I've seen out there, their price is the best ! The workshop is neat and clean, they have a sweet dog named Hank who is so welcoming that makes your visit more pleasant. I will make Master Mechanics my regular workshop to go for, that's for sure ! Thank you very much Jamin and Ken for your kindness !

Called to have my FRM reprogrammed on my mini cooper. I was told a diagnostic was needed before any…read moreservice could be rendered as well as added labor cost, and unnecessary service that I didn't need or required. scam service

Family owned business. They are the best. They won't tell you to do more work than actually needs…read moreto be done and if they're not the best for the job, they will tell you to go elsewhere-for instance, if it's a dealer issue.

In the nearly 3 years that have elapsed since I wrote my original review I neither seen nor…read moreexperienced a single thing that would lead me now to question my '16 thoughts about this auto service. I regret I can't give them six or seven stars. I regret we didn't stumble on Furr's earlier (because in our youth we did run into a couple of other car repair businesses in town that took advantage of our inexperience and naivete). But I don't regret the entirely selfish hope that the owner - who is getting on in years - lives and works 'til he is 150 so we don't ever have to look for a new repair shop.

I was in a pinch foe time to repair my hydraulic break system on ty class a motorhome. He did a…read moregreat job and got me on the rad ASAP. good price and great servi

A quality mechanic who is knowledgable and professional! A fair price for quality work.read more

I created an account just to write this review. I recently have had some bad experiences with…read morevarious mechanics in different cities and wondered what the reviews looked like for my old mechanic in my home town. I saw there was only 1 and felt I should add my experiences. My family has been taking our cars here for almost 30 years. Extremely reliable and honest service. Fast, fair prices, straight talk and no upsells or unnecessary work. They find what's wrong, fix it, and nothing more. What else can you ask for? We have had numerous quick repairs done at no cost and some extensive diagnosis work done for very little or free. I personally have lived in various cities and been to countless mechanics with numerous cars and have not yet found a repair shop as reliable as Woodwards. When someone asks me if I know a good mechanic in my current city I say "No, but let me tell you about my mechanic in Kalamazoo"

I am also a longstanding (15+ years) of Woodwards and this shop is clearly not Woodwards. I don't…read morethink they'll last more than a year or 2. Received an estimate of $12, 000 and got the work done for less than $2,000. They are not reliable or trustworthy. This is a shop that I would never return to. There attitude is do it their way, don't ask questions and have a bundle of free cash. Never again.

Provided an inspection of the vehicle. Seemed a little pricey but I knew my vehicles status prior…read moreto repairs. Paid it as it was my daughter's car and I needed to know everything is good. It's my daughter. Repairs were made in a timely matter/same day. I will follow up with my daughter as to how the vehicle is performing. I know costs of everything has gone up and I haven't paid to have brakes replaced in nearly 10 years but ouch. My bad as I didn't compare other shops prices as the vehicle is a Mazda and not everybody works on these. Waiting room: 8. Counter staff: 10. Pricing: ?. Quality of work: Will find out soon.

My go to for all my automotive service and repairs. Great customer service and knowledgeable staff.read more

I recently needed some new ball joint bolts for my 1998 4Runner. Before contacting ToyoTechs , I…read morefirst tried getting the bolts through the local dealership. I tried filling out a customer support form with them online and then also filled out a parts request form complete with part number. They never got back to me in any way. But then I found ToyoTechs and everything changed. I filled out a service request form on their website in the evening and was contacted immediately the next morning via voicemail and email. Long story short. Blane at the front desk hooked me up with my bolts for a great price and also in record time. He even called their parts distributor to make sure I would receive them before the weekend, which I did. It really showed me how much these guys care about their customers because they went above and beyond for such a small sale . If you ever need help with your Toyota in Kalamazoo , look no further than ToyoTechs! I will definitely return if I need help in the future.

Very polite and understanding with the older well loved Toyota we bought in…read more We were able to get the car back on the road with the bill that my college student could afford. We will definitely use them again.

We called and they stated that they could get us in right away. We showed up and waited about an…read morehour for balancing and rotating the tires but then they refused to do it and claimed we just needed all four tires replaced. We went to a nearby belle tire where we were told that what they said was false, and that the tread was not ripping off the tires. Very bad experience do not recommend!

PSA- this store does not communicate with their on line 3rd party service per their manager who…read moreadvised us of that today.So if you place your order and book your appointment online-good luck. We were charged double what we agreed to online. I recommend going down the road a bit to Midas who have amazing customer service and they do both tires and alignment!! Don't go to this Westnedge Discount Tire!!