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Muffler Man

4.3 (25 reviews)
Closed 7:30 am - 5:30 pm

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Services - Muffler Man

Auto maintenance

Routine automotive maintenance

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1 month ago

Great service, very friendly people, and helped get us set. They asked for what we needed and assisted us without a fault.

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2 years ago

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9 months ago

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9 months ago

Great service! They had my muffler fixed within 24 hours. My car is running so much better. Worth every penny!

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3 years ago

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1 year ago

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2 years ago

I took my car to muffler man in portage, Mi. for a recent oil change. the team there was very professional and fast. I was very pleased.

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3 years ago

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9 years ago

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4 years ago

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9 years ago

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7 years ago

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6 years ago

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6 years ago

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9 years ago

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10 years ago

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7 years ago

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16 years ago

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8 years ago

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Review Highlights - Muffler Man

I brought it here to get it fixed, and Kenny took care of the problem flawlessly at a very reasonable price.

Mentioned in 5 reviews

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Goodyear Auto Service

Goodyear Auto Service

(18 reviews)

Extremely disrespectful younger lady answered the phone. Within the first minute I felt belittled…read moreand disrespected. I scheduled an appointment and took my car in to check for a leaking tire. I sat in the waiting room for about 30 minutes, which was no problem. They came back and told me there was a nail in my side wall and the tire was unfixable. they also told me that my other tire was leaking as well. I took the tire home and bought a repair kit and when I take the tire off, it came to my surprise there was a nail directly in the center and it only took me about 10 minutes to fix instead of $350 to fix both "leaky tires". I was not only disrespected, but told false information and I will never be coming back unless the management has changed.

I went to this Goodyear last year for a starter/ignition issue. This week, my car wouldn't start,…read moreso I took it back to the same Goodyear in case the starter was still under warranty. My dad called before I got there and explained the issue, asked them to check on the warranty and see what was going on. I had to tow the car there. I left it there on a Monday. At 5:45 on Tuesday (they close at 6), the mechanic called and told me the solenoids were stuck and that the thermostat was failing. He mentioned an issue with the catalytic converter as well and quoted me $2k at minimum to fix all three. I said no to the catalytic converter because it was working fine and he confirmed it wasn't a functionality or safety concern. When I asked if the solenoids were on warranty because I saw them on an invoice I had from them in 2023, the mechanic very quickly rushed to get off the phone saying they were about to close and he would check in the morning. Again, they close at 6 and he waited until 5:45 to discuss the issues with the car with me. I called the next morning, so it's Wednesday now, and told them to go ahead with the solenoids and thermostat and not to do the catalytic converter. Christine at the front desk answered and mentioned the 3 repairs above, as well as an exhaust pipe issue. I tell her that the mechanic didn't tell me about the exhaust pipe. She moves on quickly, not clarifying what the issue was, what the cost would be, or whether or not it was a safety, functionality, or aesthetic concern. Around 2 or 3 pm that same day, the mechanic called me and said he "suspected" the reason the car wouldn't start was the timing belt being loose, not the solenoids. He suggested they replace the timing belt, leave the solenoids, and still do the thermostat. So are the solenoids stuck or not? He doesn't clarify. I explained that I'd gotten the timing belt replaced 2 years prior and got a fault code on my dashboard every day when it was broken. Why wasn't I getting the fault code now? He launches into a bunch of technical talk and then quotes me for $1400. I have my dad call back instead because I am used to mechanics trying to bully me because I am a young woman. My dad tells me the mechanic told him the timing belt was cracked, not loose, which is not what the mechanic told me. I expressed my concern that I'd be dropping $1400 on a repair when they aren't even sure if that is the reason it wouldn't start. They also told my dad that the car was running fine and was driveable. It's getting close to 6, so I call Goodyear back and tell them to just do the timing belt. The mechanic then said that they weren't gonna work on the car that afternoon, so I could call him back in the morning. I planned to pick up the car the next day and take it to a different mechanic since they told my dad it was driveable. When I call the next morning, so it's now Thursday, Christine picks up, doesn't let me talk, and goes to ask the mechanic about the car. When she gets back on the phone, I explain that I am going to come pick it up and for them not to touch it anymore. She asks me if I am getting a tow because it isn't driveable. I explain that I'm over the back and forth and getting conflicting information every time I or my parent talk to them. She denies ever speaking with me, or telling me something different than the mechanic. I told her not to touch the car and that I would get it towed. When the tow truck arrives hours later, he tells me the car isn't ready and that he won't be able to wait. I called Goodyear to let them know I would have another tow truck pick up my car and just needed to know when the car was ready. Christine claimed she couldn't "make any promises" about giving me a call when the car was finished. What mechanic doesn't call you when your car is finished so you can come and pick it up? I call later and ask if the car is ready. The tow truck comes. My car is with a different shop now, thank god. Whether the issue is a lack of communication, organization, leadership, or a combination of all three, all I know is that their issues and unprofessionalism caused days of unnecessary stress for me. Had they behaved appropriately, taken accountability, or communicated any information effectively, I would've paid for the repair and they would have kept my business. I have never dealt with any shop being that uncommunicative, defensive, contradictory, or flat-out rude. It took 4 days for me to get my car back as they wasted my time and still didn't know why it didn't start on Monday. Treating your customers that way is unbecoming of any business, especially ones reliant on maintaining long-lasting relationships with customers. I hope they fire that rude, combative, lying woman at the front desk and hire mechanics with a proper work ethic and the ability to keep their lies straight at the least, and not waste people's time or drain their pockets at the most.

Pep Boys

Pep Boys

(58 reviews)

My family has been getting all 5 of our cars serviced here for probably a decade at this point &…read morehave never had an issue. At some points it seems like we always have a car there getting something fixed, but they have always been loyal & give us the best deal possible. Extremely friendly and knowledgeable staff too. I had gotten into an accident and messed up my car pretty good, so I had taken it to a place to get a quote and the guy recommended I scrap the car or I would have to pay a boat load of money to fix it. Luckily, we took it to Pep Boys and they fixed it up for a fraction of the price and I continued to drive that car for years after. I will add some pictures below. Highly recommend this place. I have no idea where all the bad reviews are coming from.

Google review summary Reviews…read moreAll oil39 discount17 manager14 desk13 +6 Sort by Most relevant Newest Highest Lowest Lera Lowrie Local Guide·18 reviews Absolutely do not buy tires from Pep Boys. We have used and recommend Pep Boys for years. Have always purchased our tires for all of our 5 vehicles from them. Went so far as to recommend all our friends do the Black Friday tire deals they ... More Geoff DeLaune 1 review 2 months ago Great service. Had my brakes and tie rod replaced. They have online scheduling which was great. Ryan asked if I could bring it in earlier to start diagnosing it! Great, honest work. They texted me as soon as I ... More 1 Pep Boys (Owner) 2 months ago We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon! yuhboi d 7 reviews·2 photos 5 months ago Would leave a 0 star. Dropped it off because it wouldn't start. A few days pass and I call to check up on my truck. They told me it sat in the parking lot and that I need to take it to a transmission specialist because it wouldn't move. I ... More Photo 1 in review by yuhboi d Pep Boys (Owner) 5 months ago Thank you for taking the time to post a review. We're sorry to hear about your experience and if you're willing, we'd like to work with you to make it right. Email us directly at pepsocial@pepboys.com Kara B Local Guide·8 reviews 3 weeks ago New Had a 10:30 a.m. appt. They called me at 11:00 and told me what was wrong. Asked at noon how much longer it was going to be. Was told he was "working on it now". It's now 1:20 and no one has touched the car and no one anywhere to be ... More Pep Boys (Owner) 4 weeks ago We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing google, so we can investigate further. Thank you. Book online Lera Lowrie Local Guide·18 reviews 4 minutes ago New Absolutely do not buy tires from Pep Boys. We have used and recommend Pep Boys for years. Have always purchased our tires for all of our 5 vehicles from them. Went so far as to recommend all our friends do the Black Friday tire deals they have. They totally ripped us off. We ordered 4 tires and installment. Paid for everything and sent my 16 year old son over to have them put on. He sat around 3 hours, was told they were done and he left. They never put the new tires on. When we went back to let them know the new tires weren't installed and they had done nothing, they denied it and accused us of trying to steal new tires. One of their mechanics even acknowledged to us that they had not put on the tires and that it was in the system as not received upon. We will never return, we have shared this with everyone we know and will post wherever we can. Ryan, the manager, absolutely knows we did not receive upon our order. He was condescending and rude. Belle Tire was able to fill the order that they wouldn't and at a better price. Will always go to Belle for our 5 vehicles

Muffler Man - autorepair - Updated May 2026

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