Excellent service from Dano & Team. They were cheerful, speedy, and accurate…read more I stopped in for an oil change on my fleet vehicle while on my "Midwest Tour" (visiting customers). They also performed a tire rotation along w new wiper blades.

Awful awful awful. My mother went to go get her oil changed 10,000 miles ago at the portage…read moreWestnedge Valvoline instant oil change with her Chevy Equinox. I decided to change her oil for her this time around, and discovered her oil filter, a VO-160 which is supposed to be tightened to 18 foot lbs, took me an hour and 2 screwdrivers through it later to get off the housing. It was so tight, the gasket even stuck to the housing. I then discovered that her engine air filter box was not properly secured with both the driver side screws improperly secured. I know these air filter boxes are awful to resecure, but not even trying is extremely disappointing. I will never be allowed her to go back to the location or even Valvoline ever again, or anyone in my family for that matter.

The service these guys give is worth 5 stars, unfortunately I was not a customer. I was an…read moreemployee. After 3 days I got let go because I was told that the company is always looking for ways to improve efficiency, so I started suggesting ways to improve different things, while doing my job. The I brought up weekly pay. Told my manager that bi-weekly pay is looked at as employers controlling our money because we aren't good with it. They did NOT like this. Less than an hour after suggesting weekly pay, I was fired. I hope my mop job on the floor leaves a taste in their mouths for years to come. I spent a good 10 hours on that lower bay mopping and cleaning up years of garbage. Avoid working here.

Fantastic service with down-to-earth, knowledgeable, and honest technicians. Free oil top offs…read morebetween oil changes are a definite added value.

Living in Michigan, knowing a first rate tire place is a must, and Kzoo Tire has not only never let…read moreme down, it feels as if they always go above and beyond. For example, I had a flat over the weekend and a tire valve that needed to be repaired. I called first thing Monday morning and they were able to get me in an hour after they opened. They had exactly what I needed to be replaced. Everything was explained and the work done was excellent. The amount I was charged was even less than they quoted! The folks who work there are all super helpful and I was out in less than an hour. The jazz cd I was listening to was even back on when I returned to my car. Kzoo Tire is just everything a really great local business should be.

I had a slow leak in one of my tires. the 3rd time that I went to my dealer he suggested I get a…read morenew tire. He ordered one. The next morning at 8:15 I called Kazoo Tire and the nice gentleman ask me to let them look at it. He gave me an appointment at 11:15. I got there a little early, they took my car right in and 20 minutes later, my car was done. They patched my tire, gave me the sharp screw that was in my tire and only charged me $19.80. They were so friendly and professional. A wonderful place. Judy

been going here for a couple years now never had a problem. Seems like they have a different person…read morein there every time I'm in there. This time it was two guys in their early 20s. They literally rushed me out in less than five minutes that wouldn't have been bad, but they spilled oil all over my engine bay and made my whole car then he had the nerve to lie to me and say that he did something else which is why the car stinks. All he talked about the whole time was about how we needed to eat 3000 cal per day and that he needed his buddy to go buy him some milk so we could eat his garlic knots. Most likely won't be going back there again.

Do not take your car to this place. Sister in law has taken it twice and the first tike they did a…read moreregular oil change and convinced her she needed a bunch changed and over charged her. The second time they told her her car takes synthetic oil. I owned that car for years and never once did i have to out synthetic oil in the car. Bunch of con artist taking advantage of someone that doesn't know cars to make more money.

They did a fantastic job on my custom exhaust system, so quiet now! Truck purrs like a kitten!read more

I had been going to this location for oil changes for at least a couple decades if not longer, but…read morehadn't had an oil change in quite a while due to lack of travel during the pandemic and then purchasing an electric vehicle. When I called to make an appointment to bring in our camper van for an oil change, a voice I hadn't heard before answered the phone, and I was surprised to hear someone besides the manager, Ken's voice since I'm fairly sure he was the only one to ever answer when I called in the last 15 or so years. The person I spoke with said that they can't service my vehicle because their large vehicle lift is broken so they can't service trucks and vans currently. He said he couldn't give an estimate for when they would be repairing that bay, and recommended a different Midas location for me to reach out to. And a case of what a small world it is in Kalamazoo, I wound up running into Ken at Sam's Club later that same day and he let me know that they had fired him after 15 years of service. Midas corporate made a huge mistake letting go this incredible manager, and I will be taking my business to the place where he is now employed. I have never had anything but incredible experiences with the customer service Ken and his team provided, and he really set the tone of professionalism for the business that was mirrored by everyone on his team. They were always prompt, professional, welcoming, and informative without being pushy. He had my complete trust, which is often hard for a woman to find in a mechanic. The three star review is an amalgamation of the many many five-star experiences I have had at this business and the absolute absence of stars I feel for the corporate office who let go such a stellar employee.

Great service and good prices. They can service any…read morevehicle. Took great care of my German import.

Just wanted to give an update. The guys here are awesome and have been so helpful beyond just…read moregetting an oil change. Unfortunately I moved so I don't go here anymore but I couldn't recommend it more!

All the staff at this Tuffy is extremely helpful, honest and friendly. Because it is a small…read moreoperation, the employees take the time to talk to you and explain what needs to be fixed. I recently had a headlight socket and sway bar links replaced and the quote they gave me was around $50 cheaper than I got elsewhere. I will never take my car to the dealership again. Also there are corporate and local coupons online! I would have given 5 stars if there were a nice waiting room, but its just a little foyer with a few seats. Great service and prices!!!

horrible work and service ! my son had to take his vehicle back 4 times ! is this place even…read morelicensed ? dont even waste your time or money !

Tim does all of our vehicle maintenance. We trust him to keep us safe on the road! Always quality…read moreservice and reasonable prices.

Great service and communication. I appreciate the advise they provide and feel they are very…read moretrustworthy.

I got a tire replaced. it was easy, and i had great customer service from Rex, Rick, Gavin, and…read moreMark. Shout out to Mark for great quality work!

They broke the hood latch on my truck- it's a newer vehicle so it opens a little differently and…read morethe tech pulled it too far. $1100 in damage. I had to take it to the Ford dealer to get it fixed- and they were able to confirm that they were the ones that broke it. The manager tired to tell me that it came in that way- that somehow the last people to open the hood broke the latch. In order for this to be true they would have had to break the latch, get the hood open (the ford dealer had to tear the front end apart to get it open), and then close it without bothering to tell anyone. Little do they know the last person that did the oil change was the Walmart on 9th street. Regardless- they broke it and can't be bothered to even attempt to make it right.

Ryan was great. We called our insurance they scheduled a company waited over 2 hours called…read moreinsurance back they than Scheduled Key Way got off the phone and received call from Ryan and he was here within 15 minutes And was friendly and had our flat tire changed and on our way in 5 minutes. Highly recommend and will definitely use again if needed

Best roadside assistance around at a reasonable price. Highly recommend for all of your needs; most…read morepleasant roadside experience I've had