The staff here went above and beyond to order me some glass for my glasses that I broke and found the only ones in the world and fixed my favorite glasses that were no longer in production! Amazing service! read more

Best glasses ever Best glasses ever Best glasses ever Best glasses ever Best glasses ever read more

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I had no idea you could take in your persols and have the lenses replaced if they get scratched. I took in my black Steve McQueens and it was $115 to replace the lenses. Definitely cheaper than buying a new pair. Great service and I got them back in less than a week. read more

Persol - Eyewear & Opticians Near Me - Beverly Hills, California

The brand will always speak for itself but the customer service was outstanding. This store was everything that I'd expect from Persol. The customer service was outstanding. Josh is a really great guy. He did not make me feel like I was talking to a sales man but a friend. He showed me different options of glasses and even helping with choosing the right pair of glasses. He is so knowledgeable about the products there and he really listened to what I was looking for. If you are ever looking for a pair of Persol glasses. Make the trip to this location and ask for Josh. You won't regret it. read more

Persol - Eyewear & Opticians Near Me - Beverly Hills, California

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I will never order from this company again. I ordered sunglasses and then returned them as they did not fit expecting a full refund as they stated. I waited months for a refund and it never came. When I called they claimed they did not owe me a refund. Worst customer service and organization. I would find a company with better support and customer service policies. A complete nightmare. read more

It is difficult to find a pair of eyeglass frames to fit your face and stores are generally not helpful. My experience at Persol was the antithesis of those experiences as Mark was a tremendous help to my wife and I in choosing a pair of frames. He was patient, understanding and most importantly knowledgeable. In these times of online shopping, my wife and I felt it was important to acknowledge the superior service we received today. Well done, Mark! read more

My wife and I have been clients since 2014 at this location. Bani and Gerardo have been a great service to us. I always get 2 pairs of glasses, 1 pair for computer use and the 2nd pair for all occasions. Several eye care centers have failed terribly in making the lenses, even after 3 tries. Gerardo, however, took my prescription and walked through the usual measurements, got the glasses back from the lab in less than a week. The sterling service, attitude, customer service and friendliness has created a strong bond for years to come. The quality behind each Persol hand-made frame and this location's experience and people skills puts the smile on our faces while wearing the "flawless" frames. Thank you. read more

Huge stock of glasses to choose from is an absolute plus for me when I need to buy a new pair! The staff is discrete but available if needed. On top of everything they have great advices to perfectly satisfy your taste while matching your skin/hair tone. I would not go anywhere else when looking for a high quality - hand-made pair of glasses anymore! Thank you for your time and kind words Persol team read more

I came here last year and Sean put a lot of effort to get me a perfect pair of sunglasses. Bani was also very helpful in communicating to me information about prescriptions, lenses, and healthcare information. Great sunglasses and brand, truly a joy to go to the only Persol store. Will be going back next time I'm in Beverly Hills. Highly suggest anyone visiting the area to stop by. Great selection as well. read more

Love the products and have been buying Persol sunglasses for 20 years. Have recently tried to buy eyeglasses however and it has been nightmarish. While they purport to offer an online prescription eyeglass service, I have had to send my prescription 10 times, they don't get their emails (or don't read them and then just ask for your prescription again). No meaningful responses from customer service. When I tried to reach out, they provided non-working or non-functional email links. It has been weeks of wasted time. If you must have Persols, use one of the other online companies that may carry some models. Unless you want a headache and a hassle, avoid ordering anything from Persol directly. Or just buy another brand. read more

I live in Palm Springs and was looking for a specific frame and color and Bani was really helpful and sent me what I asked for immediately. When it turned out that it wasn't quite right for me the return was so simple. She is the reason I will be going there first next time! Thanks Bani !! read more

We had a great experience today at Persol In BH. Bani delivered a flawless, exceptional experience and made our visit and purchase a pleasure. The Rodeo Drive Persol Exotica store has an outstanding selection and Bani exhibits the elevated level of customer service that you expect in Beverly Hills. Thanks for a great experience Bani! read more

Thank you so much. It was such a pleasure to work with Bani. Please let your employer know that your work was exceptional. You kept in touch with me during a pandemic to insure that I maintained my confidence in your company. You were friendly and very professional. Lastly, you went above and beyond to help give me with documentation I needed for my healthcare reimbursement account. Highly recommend this business Renea Valea Wrightsville Beach, NC read more

This place is great. Their associates are super friendly and down to earth unlike some of the other shops on Rodeo. I'm not going to review the quality of their sunglasses because everyone knows they're the best. They gladly asked if they could clean and tighten up the joints on my Persols as my girlfriend was looking at some glasses. If you're a Persol fan like me you'll love this place because they have all the original machines that are used to fit and size sunglasses right in the store and they'll do it complimentary. Also the new employee who lives by Malibu is the man. read more

I placed 6 different optical orders online with Persol, and all were cancelled without any explanation. I spent over 6 hours on the phone (40 minutes for each cancellation) without getting any resolution to as what has happened in the back end system. They also assured me the management is aware of the issue and are working on escalating, and resolving it. But at the end I got the attached emails. One is garbled (it is Persol's system as I tried with Safari, Edge, Chrome, .., and all had the same result.) Looks like Perso is way behind the curve ball when it comes to technology. Sad, so sad! read more

Persol - undefined - Eyewear & Opticians Near Me - Beverly Hills, California

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Fantastic service! Where else can you try on all the different styles of Persol glasses at one store. Me at stores only a few options. Bani helped me find the best styles to fit my big head. I also purchased a JW Anderson Steve McQueen sunglass style. She is awesome. Very highly recommended. 5 Stars!!!!!! read more

So disappointed after being a client over 10 years. They use to be my favorite store in LA for sunglasses , then became since under new ownership so unfriendly. Too bad :-( read more

Wow, great experience with Lloyd who works here. Very attentive, patient and happy to answer all my questions. If you decide to buy a pair of sweet shades, ask for Lloyd!! read more

First off this store has a great selection of Persols including the awesome 714 Steve McQueen's. But the best part is the customer service. I was assisted by Lloyd, Mark and Bani all of whom are very knowledgeable and friendly. I purchased 2 pairs for myself and got a pair of 2803's for my son and each visit they let us try on many different styles and answered all our questions. Really great experience. And Bani is particularly fantastic! Will be back. read more

The staff was very nice and quick with my repair! If you ever have a problem with your persols, bring them to these guys! Thank you for giving me a quick fix! read more

How awesome is this selection - and the service is truly professional and helpful. Today, I came in to look at a replacement pair of sunglasses after one of my Ray Ban lenses shattered. He had the actual replacement lens in stock and even though he could have charged me for a new pair of glasses, he knew that the frame was perfect and simply charged me for the replacement lens - and had it repaired in less than five minutes. I would expect this kind of service in a smaller neighborhood - not on the corner of Rodeo Drive and Wilshire in Two Rodeo. I will go back there every time I need a new pair of glasses. They have won a customer for life. read more

AWESOME selection. I work in the area and picked up an amazing pair of Sunglasses here today. Persol=Quality/timeless design. HAND MADE sunglasses??? YES!!!!!!! Great customer service, attentive and honest in their suggestions. Will buy my next pair from here. Amazing. read more

Sean went above and beyond for me today and helped save an old pair of Persol sunglasses. Wonderful atmosphere, wonderful people, wonderful product. read more

Josh took care of me, very good customer service as a hospitality professional I definitely will come back for josh excellent customer service read more

Horrible client service. First, the lady didn't even acknowledge me. I would have understood if it was busy, but I was the only one in store. I was going to buy Chanels, but whatever. Also the lady did not fit the Beverly Hills look. She looked like she came out of South East of Central Los Angeles (I don't know the exact place, but the one that is super ghetto). She looked like she was trying to be all trendy, but she looked like a mess. Her necklace was big and chunky it looked like it was from the Flintstones no joke! Her jacket was attempting to resemble a patten leather Versace jacket, but we all know on her budget that its discounted last season forever 21. read more

Got glasses here. They took insurance so I ended up paying nothing out of pocket. Service was good and selection was great. Hard to complain about anything here. read more

Best customer service I have ever received from an eyeglass retailer. Gerardo was beyond helpful, professional and made sure I was completely satisfied throughout the entire process. I couldn't speak higher about Gerardo, the selection at the store and the overall experience. If you love Persol's you have to go here and see him. read more

Persol's quality of sunglasses is a given, but if you also want the utmost customer service and care then this is definitely the place to shop at. Bani, the Boutique Manager, is by far the most helpful, intelligent, and empathetic individual a customer can ask for. Her sunglasses knowledge is superior to any optical store I have visited, and she can't be any more precise when adjusting your favorite pair of sunglasses. I wouldn't waste time at any other optical store or with any other brand of sunglasses. Ask for Bani, and her humble customer care will even outshine this review, making it seemingly average. read more