This optometry has a very unique selection of specialty frames that you can't find in a lot of places. Thier Matsuda collection in particular is quite impressive & extensive. I came in today to get my Matsuda's serviced and Soren did a wonderful job repairing them for me. He was knowledgeable and attentive on every detail that he put into it. I will definitely be back. read more

Century City Optometry - Matsuda Eyewear - Optometrists Near Me - Los Angeles, California

We had a very disappointing experience with a LINDBERG product issue and the warranty service at Century City Optometry. In short, within only about five months of our original purchase, two LINDBERG frames each developed a crack after approximately two months of normal use, and after the second failure, we were not offered a repair, replacement, or refund for the cracked replacement frame. We purchased a LINDBERG frame with premium lenses here about five months ago. After approximately two months of normal use, we noticed a crack developing on the inner/lens side of the frame. We brought the glasses back to the store, and the frame was replaced under warranty. Unfortunately, after approximately another two months of normal use, we noticed a very similar crack developing on the replacement frame, in essentially the same location on the inner/lens side. The glasses had not been involved in an accident or exposed to unusual heat, and we did not use alcohol wipes on them. We returned to the store and explained what had happened. Given that two separate frames had developed similar cracks in essentially the same location within such a short period, we hoped the repeated issue would be investigated and that a reasonable resolution would be offered. However, we were told that the frame would not be replaced again because it had already been replaced once under warranty. The only solution offered to us was to purchase another new frame ourselves, while the store would cover the cost of new lenses. What makes this experience especially frustrating is that no solution was offered for the cracked replacement frame itself - no repair, no replacement, and no refund. The only option presented to us requires us to pay for another frame, even though our original purchase was made only about five months ago. They did not give any reason of the cracking or offer anything else, except asking us to buy a new frame. What we do know is that two separate LINDBERG frames supplied through Century City Optometry developed very similar cracks in essentially the same location after roughly two months of normal use each. For an expensive LINDBERG frame with premium lenses, this is not the product reliability or after-sales experience we expected. read more

Honestly, I've been going to LensCrafters for years, but I never knew this level of visions was even possible. My depth perception is something that seems like a superpower. Absolutely amazed at how well they do their job, highly recommend! read more

This place is expensive, but so worth it... I mean, I need to see, right ? Because if I don't, I wouldn't know if you're wearing Prada glasses or not. This place serves Cartier as well. If you shop here, you're probably a very successful person in life and should have minor to no complaints. read more

Century City Optometry is one of my favorite location to go to for an eye exams and trendy reading glasses. Easy parking, friendly staff, clean restroom, well organized and most importantly Dr. Trang Ha is so professional and helpful. She made it so comfortable and easy for me to replace my reading glasses every year. I totally recommend this place to anyone who had a bad experience in their past. read more

Century City Optometry - Hearing Glasses is the new invisible hearing solution - Optometrists Near Me - Los Angeles, California

Everything! Outstanding service! Great value and quality, highly recommended! Happy clients for decades. read more

I needed my sunglass repaired, after going to several places w/o any luck. I came here and Chris was confident he could fix them and he delivered. Not only did he repair them quickly and professionally he didn't charge me. That was a level of kindness and honesty. I really appreciate the kindness & will be returning soon. Thank you Chris!! read more

I've been a long-time patient at this office and have always appreciated the care of the optometrist, who is excellent -- knowledgeable, kind, and thorough. There is also one gentleman who helps with frame selection (I regret I can't remember his name), but he is truly exceptional at what he does. His eye for matching frames to faces is remarkable -- I would honestly pay him independently for his help because he's that good. Unfortunately, the retail experience has become deeply frustrating and disappointing. I recently came in to have prescription lenses added to a pair of sunglasses. A full week later, I returned to find clear lenses had been installed instead -- and no one had reviewed or checked the order before I was called in to pick them up. At the same time, I was encouraged to replace the lenses in an older pair of glasses, even though the prescription change was barely noticeable. During the lens replacement, the staff broke my frames -- and not only did no one apologize, but the whole incident was treated as if it were a nonissue. When I asked for a comparable replacement for the frames they had broken, they seemed genuinely surprised that I'd even ask. There was no attempt to take ownership, no willingness to work with me, and no sense of accountability. I was told I had a "credit" toward new frames, but due to the brands they carry, there was no realistic way to get a new pair without out-of-pocket cost -- and if that was somehow possible, it was never explained. When I questioned how this could be considered fair, I was pointed to a small sign posted in a far corner of the store, nowhere near where the service occurred. There was zero empathy, zero transparency, and zero effort to make things right. I've referred many friends to this practice, and my wife is also a patient. I've never been treated so poorly at any business -- let alone one I've supported and trusted for years. While the optometrist and the frame specialist remain excellent, the overall retail experience at CCO has deteriorated into indifference and a lack of accountability. There are many choices for eyewear and eye care in this area. If you're considering CCO, I strongly recommend thinking again -- and I say that as someone who has been a loyal customer for a very long time. read more

I received a birthday email stating that if I purchased sunglasses that the prescription lenses would be free. The assistant manager had no idea of this promotion. When she tried entering the code it wouldn't work and they tried charging for the lenses as well. I asked to speak with a manager and she said she was one. When I asked for the Regional managers number she refused to give it to me. She gave me a "customer service" number that was useless. It seems like it's a bait and switch email. I asked if she was embarrassed working for a company that did things like this and she just said she's an employee. read more

Absolutely amazing. I was not disappointed coming to this LensCrafters location inside Macy's century city mall. The staff is always friendly and helpful with whatever you need or want. Customer service 10/10. They definitely helped with choosing the best glasses for me out of the great selection of frames they have. Optometrist Shirin Yousefi is absolutely the BEST to schedule your appointment with. Not only is she highly experienced, wonderful, and friendly. She takes her time with you to make sure you are comfortable and walk out with the perfect prescription that is best for you. She also gives out amazing advice and recommendations for better eye care. read more

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I am on my third pair of glasses from century city optometry and the service has been great. From the eye test to the glasses selection. Recently I had a problem with my eyes after an eye test, they had me come back in and re-tested my eyes for free to make sure my eyes were working as they should be. They really did care. I need to give a special shout out to Soren, as he is always great to deal with, knowledgeable and patient. He always wants to make sure you buy the right glasses and they fit you well. read more

I had a broken pair of Gucci glasses that I pretty much had written off as done for. I brought them in and Kevin quickly had me leave the glasses for repairs. The next day I got a call that they were ready and good as new. The cost? FREE. Now that's service! I am very grateful for the care and kindness. I will definitely be going back. Thanks! read more

If you have the option, go anywhere else that has the frames you want. These guys up charge you without telling you they're doing it. Unless you know the right questions to ask you will be over charged. Fortunately, I used to sell glasses like this so I know what questions to ask, but I'm sure many people get played by them. I asked them three different times how the price of the glasses and I got three different numbers, clearly they're not being honest. I recommend you go anywhere else. read more

This place isn't necessarily the worst, BUT they are sloppy, sloppy, sloppy - and if you don't majorly manage them, you won't get a half decent customer service experience. So if you do not babysit them from the get-go, be prepared for disappointment. If you do want to put in the extra work of micromanaging them, then you hopefully will be ok; if not annoyed by having to do the due diligence they should be doing. Can your eyes be examined by them? Yes. Can you get contact lenses from them? Yes. Can you get glasses from them? Yes. Will they actually put in the necessary work to ensure you get the proper things that you are paying them money for? No. First off, do not expect any call or update about when your order of lenses is in. Over two weeks went by (even though I was only supplied a 5-day amount to hold me over) and zero phone call, email, or text about my order. I had to go in and ask if my order had arrived. It had arrived, but there was absolutely ZERO explanation or answer as to when it had, how long it had just been sitting there, or why no one had reached out letting me know I could pick it up (even though they said they would). Secondly, the order placed is wrong. The temporary supply of lenses provided to me were based on the prescription that had been told to me by the optometrist and I had the discarded packages to prove it. However, apparently the entire order and prescription written down was different EXCEPT for the fact that they had stapled the correct covers of the lenses given to me to my information. So how come the correct contact lenses, that had been given to me, are stapled to a form that has completely different and incorrect information? -and I come back in to flag and explain this and it's now my problem because it's going to be work to order the correct lenses? -and I'm asked if I can just keep this incorrect order? How is that healthy? Or professional? Or acceptable? Do not just assume that due to the location within the Westfield Century City Mall that you are going to get some sort of tolerable level of customer service. Because you probably won't. read more

Last Saturday in a TV binging haze I sat on my glasses, and since I had a screening to go to the next night I freaked out -- but found this store on yelp. I called the next morning and Soren (the manager) answered and said he could take a look but no guarantees -- fast forward to going in Sunday afternoon and getting my glasses fixed in 5-10 minutes while I browsed their beautiful frames. Soren couldn't have been nicer, and didn't charge me for reshaping the mangled frames (!!!) -- doubly amazing because most optical places were closed on Sunday. I was really impressed with the store's selection - Robert Marc (which is hard to find outside of NYC) and I couldn't resist trying on some Dita frames. The frame pricing runs on the high end -- but their designer selection is gorgeous and I was so grateful for Soren's friendliness and impeccable service. Highly recommend! read more

Great selection, first rate customer service. Ask for Kevin. He has taste and a good eye for the eyewear that will enhance your features, and won't steer you wrong. read more

Great initial examination and consultation, but the follow up left much to be desired. Friendly, seemed genuine and sincere but that changed when we picked up the glasses and complained that both the original Maui Jim and replacement lenses for the Prada's were incorrect and clearly not what was prescribed. Service was standoffish and snotty from then on. Our issue was never corrected properly but no problem; there are plenty of competent, humble, and friendly optometrist in LA so we found what we needed. Never to return here again... read more

Just came in for an eye exam and the staff was all very sweet, the optometrist was very knowledgeable, and one of the staff even helped me find out that I did have vision insurance and it covered the cost of my eye exam! A large variety of frames to choose from too. The whole thing only took less than 30 minutes and was very quick in and out. I don't trust optometrists easily but this definitely was an absolutely amazing experience! read more

I've been a patient of Dr.Kunitake for twenty years and I get all (except one pair) of my glasses there. And my whole family goes there. I had a situation on Saturday when my sunglasses broke and I panicked Because I was leaving the following morning for a trip. Kevin told me to have no fear, he'd handle it. And he did! I feel confident to recommend the doctor, the store and the whole entire team there read more

Never again. They overbook the appointments. When I came the other person was there and looked like for a long time, so I just canceled. When they call you to remind about the appointment, they don't leave a message, they just keep calling and calling. Horrible customer service, never again this place. And this older guy, who manages the reception is horrible. No customer service skills. New black guy was great, he should be managing this place- this is my advice to the owner. read more

Lena ! Lena changed my life !!! And Dr Yousefi changed my life too. She's the first to diagnose what was going on and found a solution where I get to really see and see well. This location is special read more

Awesome-Service .. Great choice of frames... Basically Designer frames...Sorren is very knowledgeable .. Patient & Customer-Friendly... I Love this place...Very conveniently located in the Century City Mall .. Across from Bloomingdale's... By the way: I love my new Chanel glasses.. Too-Cute... Thank-You! read more

Let me tell you, this is probably the first non-food review I have ever given on this platform and this company deserves it. First off, Dr. Kunitake is THE greatest of all time in regards to optometry. UCLA graduate with over 25+ years in the business, he knows what he is doing! Think about the Michael Jordan of the Optometry game. Or the Serena Williams of Women's Tennis. Dr. K PROVIDES VALUE to his patients. - I've had 20/20 vision my whole life until a month ago. I needed to get checked and Dr. K helped me figure it out. I went with the Classic Cartier frames and it's the best & only pair of glasses I've ever owned! Pair care with value and trust, this is your guy right here. read more

Century City Optometry - Cartier Frames - Optometrists Near Me - Los Angeles, California

5 years later and I'm back for new glasses. The blessed man Soren is still here providing top of the line service. After trying on 20-30 pairs of glasses and not finding anything perfect, Soren offered to specially order a pair of Lindberg frames he knew I would like based on my comments throughout our 1 hour fitting. He did this with no strings attached and I didn't even have to buy them if I didn't like them! Unsurprisingly I ended up loving the frames (Soren has such a knack for picking up on exactly what you like). He also got me the best price to maximize my insurance coverage and patiently helped me pick out all the bells and whistles that Lindberg frames come with. Would give more than 5 stars if I could but alas! Will definitely be back (hopefully not too soon)! read more

As mentioned in reviews by other customers: the initial appointment where they take your money is fine. But once your money has been paid and is in their pockets, customer service will be non-existent. The optician literally raised his voice at me and refused to make changes to my incorrect prescription despite assurances there would be no problem. Cannot recommend this business. read more

Great service and Dr. Kunitake is very professional. My favorite optometry place on the Westside.

Best Service, Selection, and Staff! I bought couple pair of the glasses at their West Hollywood location. It's normal for me to need a few adjustments before a new pair of glasses fits my face the way I want them. Staff has been awesome in getting my glasses adjusted to exactly how I need them done! I've been coming here for years, since I moved to LA and will continue to recommend others to them for eyewear. read more

Century City Optometry - Love it - Optometrists Near Me - Los Angeles, California

I've been going to the place for years for my exams and this year has been the worst! The place has gone down in service and it seems it's all just money driven now. No longer is the place of wanting the customer to see their best. This last exam it was rushed and not confirmed if I could see my best with whatever changes were necessary. I felt is the a bit off but it just got worse. I was told by Kevin that he would email my new prescription. I allowed 2 days and still nothing. I had to call and get the office to send it. They forgot to include my computer prescription so I had to call back again. Super sloppy! I was getting ready to buy some glasses online and the site needed a PD. I had to call the office AGAIN and ask them for it. I was told I needed to come back in to get measured. Why is this not done at the time of the exam. If it is needed in order to get glasses, just do a complete exam! I spoke with Kevin again and he was so rude about it. As an office manager, if you have an unsatisfied customer, long-time customer too, one should try an make things right. From the look of some of their review here on Yelp on Google, they are like this with other customers. Bottom line, all I wanted was a complete eye exam. I should not have to come back and get measured for something that should have been done at my appointment. I also should not be talked to in a demeaning tone because I don't purchase my glasses at their location. First of all, I don't like their selection. Secondly, when I was looking at the selection, another customer walked in to pick up their glasses, Kevin left me to go tend to this other customer. That's a 100% no-no in retail. Tsk, tsk. I could have possibly been a potential sale but with customer service like that, I will take my money somewhere else. I called my insurance and I am now able to go to another eye doctor to get a complete and thorough exam. According to the Dr. my contact Rx did not change. Well that was incorrect! I went home to try my same Rx and yep, it's not the same. I called the office to get my contact exam refunded and they said no. Very poor customer service is very bad for your business. You are doing current customers wrong! Beware potential customers, find a better place! read more

The worst experience, it took 2 months to get my glasses. When I asked for discount Kevin, the office manager made all sorts of excuses. If you want false promises and long wait for your glasses you should go there read more

I was in a desparate need for help with a brand new pair of sunglusses that I purchased at duty free while traveling. Came to lense crafters and the century city mall inside Macey's. Maria was awesome at helping me!! Nobody else was as helpful and humaine. My sunglasses are oerfect now!! read more

Great service. Jacqueline was super helpful and gave me a great discount!! I saved a lot of money!

Great experience! The staff and Dr. are very knowledgeable and professional. Great selection of frames and styles. Extremely happy with my first visit, and looking forward to many more! read more

This place is taking 5 weeks to fix my glasses the service is very poor I advise you not to go here they lie an keep changing dates

Great place. Very professional and very welcoming. Everyone was super nice and helpful. Totally recommend them. Definitely coming back

The perfect place to get your glasses and eye exam. Professional and very nice staff! I went to another optometrist to fix my glasses before and sadly they couldn't get it right. Wearing my glasses all day ended up hurting me. I decided to go back to where I bought my glasses at Century City Optometry, Kevin took the time to adjust it well to my needs! The difference now feels amazing. Very happy with the service I got. Thank you again! read more

Brought in a pair of Tods frames to be fitted with prescription lenses which were lost Kevin refused to refund the $350 expense assumed no responsibility No apology no justification. Never again Shop at your own risk! Russell Berman read more

So I called but to make sure that they were in fact on time for my appointment and going to be ready for me, only to show up have them make me wait 25 minutes while they "are just finishing up" with a patient. It only took 20 minutes once I got in but since i only budget 45 minutes for the appointment, that they said would only take 20 minutes, I was late returning to work. they knew they were running late but didnt bother to tell me. NEVER GOING HERE AGAIN. they were very nice but in a world with thousands of optometrist I will not go back to this one. UGH. read more

Great service and helpful staff. Solved a complex problem, with patience, finding the right fit for contacts with my wife. This is our new go-to Optometrist in Century City. read more

I was shopping for a new frame. I liked the variety of the brands. The customer service was good. I would shop here again.

I've been coming here for years and I recommend it as often as I can. They always have time for me here, and provided some of the friendliest, most personalized service. They even remember and recognize my husband and I! Picking new frames is always fun - they are great at making suggestions and finding the best pair in my price range. No pushy sales tactics. The staff always finds the best way to work with my insurance, and I feel that they really make the extra effort. read more