Absolutely Amazing!…read more Not only did Dolphin Pools meet our expectations, they blew them completely out of the water (pun intended). I don't use words like spectacular, incredible, amazing, and awesome lightly. The process of building a pool is groundbreaking, in the literal sense. The timeline for this process took roughly 3 months from the dig to jumping into the water for a swim. Allow me to remind you that the process is never going to be perfect for such a large project. There are many stages to this massive commitment, such as designing, mapping, digging, plumbing, electrical lines, concrete, travertine, city permits, dealing with HOAs (and the list goes on). None of this is going to go without delays, corrections, ordering additional parts, weather issues, etc. That said, the experience with Dolphin Pools was nearly flawless every step of the way. My wife and I did our research, and based on Google/Yelp reviews, we decided to contact Dolphin Pools. From what I understand, there are a number of designers, but we had the great fortune of having Drew Siler assist us with designing our dream pool. From the moment we met Drew, we were instantly impressed and quickly moved forward with the project. Not only is Drew kind, honest, and thoughtful, but very professional. We had a plan, and Drew walked us through every detail with 3D pool design renderings. He listened to our wants, but always kept us grounded with what was possible within our property and budget. Drew made himself available at all times to answer our questions and continued to do so through the entire process. He told us it was possible to have the pool completed by my wife's birthday in September if everything went smoothly, and we made it. He is truly a man of his word and we couldn't thank him enough. I have to mention the excellent staff at Dolphin Pools as well. I would like to thank Nick, our Field Project Manager, who managed the many crews throughout the project. Also to the team managers Katie, Brenda, Laurie, Maria, and Tania that kept us informed through text, emails, and phone calls every step of the way. The crews included Hagarty Electric, Scholz Rebar, V Shotcrete Construction, Superior Pool Plastering, ACE Pool Repair and so many others. If you decide on getting a pool built, you should definitely consider Dolphin Pools. It's nerve-racking, noisy, dusty, and will inconvenience you for months, but I would do it all over again to get the perfect dream pool that we envisioned. We highly recommend Dolphin Pools, and 10 stars is not even close to enough!

Drew Siler has been fantastic representative to work with at Dolphin! I've requested many quotes…read morefrom pool companies in the valley, most companies tried to up-charge or didn't listen to our specific pool design. Drew is no frills, really listens to the customer and from first interaction felt like an old friend. Thanks for making this experience so great, Drew!

In late March 2024 we contracted with Fowler's to service our pool, spa and water feature. We…read morechose them because they had a very high rating on Yelp. During the initial months, their service was outstanding. At their recommendation we had them replace multiple components to our system. Their initial performance resulted in me writing a five star review on Yelp. In the past year, their service for us had deteriorated significantly. I contacted management multiple times regarding various issues. I complained when they replaced a very competent service technician with an individual who was marginal at best. After several months, he was replaced by another individual who was only minimally better. During the early months of our contract, Fowler's agreed to clean our water feature filter two times per month at no charge. Recently we noticed a reduction in the flow from the waterfall for our water feature and asked the technician to clean the filter. He replied "I'll do it next week". Several days later the water flow stopped altogether. This resulted in another call to management who subsequently informed me that the two times per month cleaning of the filter had not been done for the past five months. He then told me that they were no longer honoring their previous commitment and would only clean the filter every four months with a cost to us of more than $200. If additional cleanings were needed, we would be charged an additional fee. At that point, I decided to look for other vendors. The two that I interviewed both said that the water feature was full of algae. This was without any prompting by us. I contracted with a new vendor who cleaned the water feature filter and removed the algae. The time to clean the filter was seven minutes. To jeprodize a very lucrative contract for a seven minute task makes me question Fowler's business expertise. In retrospect, after spending over $13,000 with Fowler's in less than two years, I realize that they were not the company for us. I gave them more chances than most and they failed to perform to my expectations. I now know why they have recently received poor Yelp ratings from other individuals. On their website, they failed to include Yelp ratings. I wonder why!!! Richard J.

Been working with Fowler for over a year now. They are great. Handle everything from cleaning and…read moresimple maintenance when something might need a tweak.

My hot tub was losing water. I called Southwest Spa Warehouse where I purchased my hot tub and they…read morereferred me to a person named Nate who does all of their repairs. Nate didn't answer the phone or return my call from the voicemails I left. A friend referred Scott at AZ Hot Tub Factory. Scott actually answered the phone when I called and managed to make it out the same day. Hopefully I won't have further issues with my hot tub but if I do, I know who to call. Thanks Scott!!!

Scott at AZ Hot Tub Factory exceeded all my expectations. From start to finish, he provided…read moreexceptional service and made sure I was completely satisfied with my purchase. Highly recommend!

Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

Pleasant and professional staff. Very helpful and no pressure approach. They are willing to…read morepatiently answer questions.

In Store: Moved here to Phx over five years ago and went to different pool stores in neighborhood…read more My experience, Leslie's will always try to oversell you product you don't need, or are marginally helpful at best. AZ Pool has always been honest, never trying to oversell and prices have been comparable to Amazon (I'm frugal and can't help cross checking:) ). Would ALWAYS rather support neighborhood store when comparable. Pool Service: I work away much of the time and have been taken advantage by two other contractors before coming to AZ Pool. We've used their services for three years and love our dependable (and reasonably priced) weekly cleanings. Only company we have had where the tech leaves a check off sheet of what they have done each week on our patio table!! We had an issue with one of their guys last year, and they refunded us a month WITHOUT us asking, THAT is UNBELIEVABLE!!! We now have Eric and couldn't be happier:). Would highly recommend them to my mother (if she had a pool, of course :) )

I have been a customer to this location for over 20 years…read more The previous owner even installed my original pump. I purchased a refurbished motor for my pool. The motor stopped working in less a week, so I took it back in to the store and was talked to like a child by Paul, because I did the work myself and had questions. Paul specifically was always helpful in the past, but lately however he seems to hate his job and is passive aggressive/rude to customers. Randy is no better as he seems to be running on a short fuse and annoyed by questions we as customers have. Overall this location has changed to the point that as of today this was my last day as a customer. I just asked for a refund and will find another location to find another motor. I think businesses forget customers have other choices and do not have to be treated with disrespect like this.

Aurelio cleaned and leveled our water feature - three cascading bowls, removed the calcium,…read morepolished the copper scuppers, and acid-washed our pool. It was a lot of work, but there was no mess, and the job was done perfectly, perfectly, perfectly. Everything was clean and tidy... no mess. Perfection. I Highly Recommend A & J for any of your pool needs...

These guys where very knowledgeable and friendly. Showed up on time with no upfront payment and…read moreoffered a good price to replace my pump. They took apart my pump and show me exactly what happened... it was fried!! Water got in and burnt out the drive! It's hard to find honest and these guys proved to be honest.... Give them a chance.

Jaren has excellent customer service, can't always be said for pool guys. Really knows what he's…read moredoing & is very communicative. I have some after photos, wish I would have taken a before, this is a big difference!

Can't recommend this company enough. So friendly and always does an immaculate job on our pool…read more Great communication and started right away on short notice after our last pool guy quit on us. Thank you so much for your service!

When your 20 year old pump breaks and you need a specific part on a Sunday and.... you don't want…read moreto support the giant company that has been running out the small family run competition for years. Northwest Pool and Spa is your place We called another location for help, they found the part we needed but didn't have it at that location, so offered the another location which had the part we needed (this location) When we arrived at the store, our part was already pulled for us. Staff were great help and inspected the other parts that I had and said they were good and didn't try to sell us more than we needed. Definitely a good business to keep handy

What a shame Zoey is gone. Mike is rude and arrogant I will no longer come here. No longer has…read morethat customer service.

Another store completely tried ripping us off, when I called this store Bennette and his manager…read moresomehow fixed the whole situation. We were never coming back to Leslie's and now we will only be coming to this store. Good people still exist

I went in there super frustrated with a pool that keeps going green , BEN was so polite ,…read moreempathetic , and knowledgeable. he tested the water educated me on what was going wrong , took extra time to explain to why it was happening and gave me a solution with products to use and when and how to use them !!! super impressed with the BEN and his customer service and guidance. definitely recommended

Crystal/fireside pools was recommended to us through our realtor, and they did not disappoint! It…read morewas quick and easy, and Crystal was extremely communicative and helpful, it was wonderful getting to work with someone so personable. I had turf installation, so fairly quick and simple and it was done in a day and looks wonderful. Not to mention Crystal was able to give a quote over the phone which saved a trip out to the house which was also a time saver! Thanks again Crystal!

Loved the process of designing and building our pool with Fireside Pools!! They knew exactly what…read morewe wanted and helped us with the overall picking of tiles and color scheme and we ended up with a beautiful pool and a great customer relationship. They kept us updated with every step of the process!! Highly appreciated the constant communication and updates!!!