Absolutely Amazing! Not only did Dolphin Pools meet our expectations, they blew them completely out of the water (pun intended). I don't use words like spectacular, incredible, amazing, and awesome lightly. The process of building a pool is groundbreaking, in the literal sense. The timeline for this process took roughly 3 months from the dig to jumping into the water for a swim. Allow me to remind you that the process is never going to be perfect for such a large project. There are many stages to this massive commitment, such as designing, mapping, digging, plumbing, electrical lines, concrete, travertine, city permits, dealing with HOAs (and the list goes on). None of this is going to go without delays, corrections, ordering additional parts, weather issues, etc. That said, the experience with Dolphin Pools was nearly flawless every step of the way. My wife and I did our research, and based on Google/Yelp reviews, we decided to contact Dolphin Pools. From what I understand, there are a number of designers, but we had the great fortune of having Drew Siler assist us with designing our dream pool. From the moment we met Drew, we were instantly impressed and quickly moved forward with the project. Not only is Drew kind, honest, and thoughtful, but very professional. We had a plan, and Drew walked us through every detail with 3D pool design renderings. He listened to our wants, but always kept us grounded with what was possible within our property and budget. Drew made himself available at all times to answer our questions and continued to do so through the entire process. He told us it was possible to have the pool completed by my wife's birthday in September if everything went smoothly, and we made it. He is truly a man of his word and we couldn't thank him enough. I have to mention the excellent staff at Dolphin Pools as well. I would like to thank Nick, our Field Project Manager, who managed the many crews throughout the project. Also to the team managers Katie, Brenda, Laurie, Maria, and Tania that kept us informed through text, emails, and phone calls every step of the way. The crews included Hagarty Electric, Scholz Rebar, V Shotcrete Construction, Superior Pool Plastering, ACE Pool Repair and so many others. If you decide on getting a pool built, you should definitely consider Dolphin Pools. It's nerve-racking, noisy, dusty, and will inconvenience you for months, but I would do it all over again to get the perfect dream pool that we envisioned. We highly recommend Dolphin Pools, and 10 stars is not even close to enough! read more

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Drew Siler has been fantastic representative to work with at Dolphin! I've requested many quotes from pool companies in the valley, most companies tried to up-charge or didn't listen to our specific pool design. Drew is no frills, really listens to the customer and from first interaction felt like an old friend. Thanks for making this experience so great, Drew! read more

Jean-Luc at Dolphin Pools, he had met me at my home and has walked me through every step to get my backyard with a pool pool dream come true. His ideas help you out a lot. He also listens to you your ideas it makes them all come together. read more

Dolphin Pools - This is my dream backyard come true thanks to Jean-Luc at Dolphin Pools - Pool & Hot Tub Service Near Me - Phoenix, Arizona

We had a pool built by this company during Covid and it took almost over a year to complete in my fire pit had to be redone three times. My wife asked multiple times for the remote control that operates the pool from inside the house and no one could ever figure out how to get it to work and we still are without a remote control and now they want to charge us $500 would never recommend this company as a pool company. Worst customer service ever. read more

Building a pool can be stressful, but I went into this project with the intention of practicing patience so both myself and the contractor could have a smoother experience. I'm so glad I did, because overall, Dolphin Pools made the process a very positive one. I worked with Andrew as my salesperson--he was professional, extremely responsive, and stayed with me through the build as an excellent liaison. The only surprise was learning that Dolphin requires cash payments (no credit cards), which I wish had been communicated upfront. Other than that, Andrew was fantastic. Dolphin uses subcontractors for each phase, so the timeline isn't always fast--you get excited when one phase is done, then have to wait a bit for the next. Patience is key! Brenda was amazing at keeping me updated and doing her best to help with scheduling. She's warm, friendly, and truly keeps you in the loop. Tania was also excellent with communication and customer service. Our project manager, Adam, was great--he gave helpful tips and communicated well. Big high five to him! And Jake Wozniak really stood out when a few hiccups came up; he stepped in, solved problems quickly, and made sure we felt taken care of. Unfortunately, the last person in the process, Maria did not live up to the standards of her colleagues. Maria doesn't communicate well. She's blunt and cold. She doesn't seem to care. Had I let my interaction with her determine my experience with Dolphin, I'd be rating this differently. But because the majority of the team was outstanding and I truly love the result, I'm still giving Dolphin 5 stars. Pricing was very fair, the pool looks incredible, and I'd recommend Dolphin Pools without hesitation. Hopefully this review helps highlight how exceptional most of the team is--and maybe encourages some extra training for the final phase of the process. read more

As first time pool owners Dolphin Pools definitely exceeded our expectations! We could not be happier with the end result of our pool and other additions to our backyard. Joe Ayers was our salesman and not only is he great at his job but just a very friendly personable guy. Special thank you also to the other staff involved in our project - Brenda, Nick, Danny and Maria-They were all great as well as the subcontractor crews. They all kept us in the loop and the project on schedule. Thanks again, we love our new pool and the other additions! Jim and Holly R read more

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Moved into a new build, I called several different companies out to give me a quote on a pool Dolphin pools was the very first company I called our I decided to go with dolphin pools. Joe Ayes has been wonderful so far throughout this process. he explained everything so well made sure I understood and answered any questions that I had he was patient with me and at times had to explain to me "again" something that he had already went over. we are still in the early phases, so I am sure I will be posting more in the future but so far I am very happy with my choice.Joe Ayes and dolphin beat out other competitors... it wasn't because of the pricing, although there were some good discount supplied. It because of the customer service I received from Joe. he does a great job representing dolphin pools read more

Wife and I just had the most wonderful experience at Dolphin pools. Working with Joe Warren from the design stage through the hard part($$) was a dream we highly recommend them. Will post pictures when the job is completed. Thank you Dolphin Pools Brian & Nikki read more

The pool remodel had a few hiccups, but overall the quality was very good and Kory went above and beyond to make sure everything was satisfactory. Kory also had some really nice design ideas and the pool looks beautiful! read more

Dolphin Pools transformed our backyard into an oasis! We knew the steep slope and rocky terrain were going to be difficult to contend with, but Dolphin was always right there with a solution. Everyone, from the incredible office staff to the field supervisors, was friendly and communicative. Anyone who has ever undertaken an overwhelming construction job will tell you communication is key! On that note, our family would like to extend a huge "Thank you!" To Jake Wozniak. His professionalism and courtesy were second to none. While Jake was not our direct field super, he was our point of contact when unexpected challenges arose. He was patient, and he made sure that our final product was beautiful and functional. We also want to give an extended shout out to Jonathan, the mason/artisan who crafted our massive retaining wall. He was always thinking ahead to what we would need after the project was finished. His insights and suggestions turned a necessary element into an aesthetically pleasing attraction. It is no surprise that Jake and Jonathan have a great working relationship. Last, but certainly not least, we want to thank all of the wonderful office and construction staff who helped turn our vision into a reality. Joe, Trevor, Brenda, Gloria, Tania, Katie, Maria, Gina, and Jake: Thank you for all of your tireless efforts! This project was our unattainable dream, and you each played a part in bringing it to life. Your combined talents transformed our yard and our lives in less than six months time. Thank you! It was a pleasure working with each and every one of you. read more

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Jake Wozniak Dolphin Pools came to my home to work out a possible pool leak. He made this into a positive experience for me trying very hard to figure things out. He certainly did. Before that was a lot of frustration but ended on a very good note and I appreciate him for his involvement and professional/positive expertise! We are back on track. Thank you! read more

i had Dolphin Pools build a pool 5 years ago. Easy peezy to work with. Earlier this year we found a crack in the pool base. I called Dolphin and worked with Maria in the warranty department. Maria was so easy to work with and they quickly fixed my pool even working around some issue that came up on my end to complete the work today. Would highly recommend this pool company. read more

We moved to AZ from back East, anxious to enjoy that all year round backyard lifestyle. We are now at the finish line of our pool/yard being complete, just waiting for turf & final touches. Beyond excited to finally swim, enjoy our NEW Dolphin Pool, Spa & Fire Pit backyard paradise (check out photo - once turf has been installed will share New Pics of ENTIRE yard). Shout out to Brenda in the office who was always a pleasure to work with and got back to me in a timely manner if I had any questions. Friendly advice, with such a large investment, do your due diligence, shop around, educate yourself in the process of how AZ pool installation works - then call Dolphin! read more

Dolphin Pools - Nightview / Final Stretch, just waiting for Turf to be installed - excited to enjoy our backyard paradise. - Pool & Hot Tub Service Near Me - Phoenix, Arizona

Our backyard project is completed and we love it! Thank you Dustin for helping us design the perfect project and Jake for making sure all details were executed well! read more

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Design Review - Final project update in the future. We just worked with Joe A. to help us design the backyard of our new home - Joe walked me through what to expect in our project, answered all my questions and really helped get all our family's needs met in the design. Joe was fabulous - I'm confident choosing Dolphin Pool was the right decision and we are really looking forward to our dream backyard in the next few months. read more

Thanks so much for your help today. Glad all's good and nothing to worry about. All of you at Dolphin Pools should be very proud. Everyone we've dealt with from your company to contractors has been informative and great to have at our home. Can't wait to have it done and everything has gone smoother than anyone could expect. Just know you guys are all we will suggest to friends thinking about a pool. Thanks again for today and great to know nothing will affect warranty. You're a great salesman and I hear that a lot from your coworkers also. Thanks Joe A. read more

We sourced a number of bids to design our dream backyard. In the end, we selected Dolphin Pools as we felt our designer listened to all of our needs and delivered exactly what we were looking for. Our pool has since finished (less than 60 days) and we couldn't be happier with the end result! Thank you Jake Wozniak and the entire Dolphin team. read more

Jake Wozniak was a pleasure to work with. Our pool came out amazing and highly recommend using Dolphin Pools as they made the process effortless. Sonia Bejarano read more

Dolphin Pools - Pool & Hot Tub Service Near Me - Phoenix, Arizona

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I do not believe there has been an instance in my life where I have felt more angry and unable to properly express myself. Please bear with me as I try to write out my frustration and warn people. ***Please do not go through Dolphin Pools***Save yourself time, money and heartache***To start, my pool was 120k which I paid the company ahead of schedule in cash. Big mistake as I was informed, "this could speed things up." Though there are many variables regarding construction I will not even begin to say I understand, our situation is deliberate disrespect and laziness. Our pool process started out with competent individuals Jake and Tony. Once crew and a replacement GC Trevor took place the entire project went south to even present day. I found myself being a project manager and constantly asking for updates on what is happening next. It's clear they had no idea. For reference my pool has been, "complete" for two months. Throughout the project there were many delays and I had to chase communication up to five whole business days to figure out next steps or what was going on. I called, I emailed, I left voicemails and texted my project manager and Dolphin personnel- often. Each time it seemed like the staff had a trained track to tell myself or my husband to just get us off the phone. Fast forward much headache and 6 months goes by, we're wondering when pending items like stained travertine, rust stained travertine from workers tools left for days on end, clean up, poorly laid pebble sheen, pebbles sheen stains to our back wall stone, recessed spa jet housing units and also missing jet housing units would be resolved. We were later informed some gentlemen(can't remember his name) was going to stop by and show us how to use our pump. Keep in mind we still don't have a completed pool in our eyes with pending issues we sent in emails and we're pending replies on. We just felt lucky to have some form of Dolphin contact and steps to complete the project. So this gent shows up, barely shows up, does not really show us how to do things yet very quickly shows the key panel and asks my husband if we have questions. My husband expresses he's not sure but will try and become more familiar and contact him if he has questions. This uniformed/gent has us sign a paper regarding the pool pump and leaves. Meanwhile we touch base with Dolphin AGAIN wondering when our chance for pending concerns will be addressed. After days we are finally informed, the paper you signed puts you into warranty phase as that was your final walk through and chance to express concerns." Mind you, we don't have any communication of this, we never ever had a walk through and our emails/texts and phone calls are still pending and not acknowledged by any Dolphin employee. Naturally I am concerned there has to be a mix up and contact Gloria yet again regarding pending concerns. It is then the email staff Gloria(least helpful and very sneaky Dolphin employee, BE AWARE!!!!!!) virtually disregards me RUDELY doesn't answer my email questions or phone calls and dismisses every single questions or concerns I have within the written email. I felt hopeless. We were left with what felt like the need to fight. Fight for our rights for incomplete items and a functional pool to be addressed. Since March 1st week we have been battling for changes/solutions and above all- here's the kicker, the pool pump and spa has never functioned properly and continues to stop working IF we even get the pool pump to work. Please read that and understand that again- our pool pump, in floor system and spa does not work. So in addition to aesthetic and construction pending items the actual functionality of the pool does not work. This means we cannot use our pool nor our spa. Our pool has been, "done" in the eyes of Dolphin for 2 months and we have reported this specific/vital issue 4 times. We are still without a working pool, not to mention the apps, the lights and other concerns have still not been properly addressed nor fixed. I am thankful for Stacy the pool pump warranty coordinator(entirely different company than Dolphin) for trying to help, but there's no solution and my pool remains rotting and non functioning. This review cannot possibly put into perspective the amount of hours I've lost trying to coordinate, call and fix my issues. I can not advocate more for myself or a solution and remain feeling extremely helpless and regret building this pool to every extent. Wish I could at least use it one time but have yet to and am about to cancel family plans for the 3rd in hopes to get this pool working. So please, please, please do not go through this company. Dolphin Pools is a scam. Run and do not waste a single moment of your life on this poor excuse of a business!!!!! Dolphin, I will never forget the way you have made me feel as a person through this entire process and hope not a single person has to ever feel the way I do regarding a pool build. read more

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Dolphin Pools built our pool under 2 months! We couldn't be happier with the way it turned out. Jake W. And the entire Dolphin team were fantastic to work with from beginning to end! read more

As soon as you meet Dustin, there's this securely feeling he portrays! Dolphin Pools has been a super understanding and easy to work with. My sales rep Dustin has been nothing but excellent, he helped bring my dream pool to life, while we are currently starting the process, everything has been safe to speak, feel and think with them. Dustin explained everything in detail and as far as I can tell he left nothing out. His ability to clearly articulate thoughts and ideas in written communication is impressive. He was and has continued to be very attentive, I'm sure the company enjoys having Dustin, you can clearly see his willingness to demonstrate strong commitment! I'd say keep up the growth mindset! read more

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From start to finish. Great job. very happy. highly recommend. Ask for Joe Ayers. Great guy!!! read more

I've had 5 pools built over my 30 years of home ownership. I've learned that while price, construction, and customer service are important, It is the warranty and is the pool builder willing to stand behind their product, that is most important. My most recent pool was built by Dolphin Pools. Five stars are not enough to award them. Yes they did great on price, construction, and customer service, but it is Maria in warranty where they shine. As with any big project, I needed to call and request warranty service. Maria was fantastic. But where she really shined was when a long crack developed on the cool deck. I was warned that the soil in Anthem was an issue, so I expected to be told I was on my own. Not the case with Maria. As you can see in the photos of before and after, the deck looks like new. They came and did everything in one day, and with the exception of a new looking deck, you couldn't tell anyone had worked on the pool. A BIG thanks to Maria and Jeff for going above and beyond. You guys are awesome. read more

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Joe Ayer's was a heck of a guy in helping with all the ins and outs that come with making such a big decision. Dolphin Pools is where it's at and Joes your guy! read more

We worked with Jake Wozniak and were extremely satisfied. He was responsive, friendly, and made sure all of our wants and needs were taken care of. We will definitely be referring him out to friends and family! read more

Talked with several pool companies and decided on Dolphin. Joe Ayers made multiple visits to our home plus kept in touch with calls, texts and emails. For each meeting he was punctual and never made us feel rushed. He knew how anxious I was and was very patient with all of my questions. Spent hours going over everything with us including in the showroom looking at tile, pavers, travertine, and landscaping. He gave just the right amount of advice mixed his own preferences and experiences. He really made us feel confident in our selections and in our choice of Dolphin Pools for this huge adventure in our homeowner journey! Thank you so much Joe! read more

I contacted Dolphin Pools to get an estimate as I was nervous reaching out to any pool builder. They set up an appointment at my convenience. When Kimble van der Steen came to the house, he explained the process and answered all my questions. He was very efficient walking through the back yard ( it's a horse property and lots are going on) He made his observations about the landscape and took all the pictures he need for accurate design and permits. His design met our expectations and equipment choices. We have just signed a contract with them and can't wait for the actual pool to swim in. read more

We are happy to say we're now under contract with Dolphin Pools to build a beautiful pool and spa for our new home in Scottsdale! Without a doubt, Dolphin far exceeds other pool companies with transparency in their pool packages - and by only using quality Paramount / Hayward equipment. Our sales rep is Drew Siler and he's been THE BEST! We can't wait for our pool to be built - to of course have Drew join us for a pool party!! Thank you Dolphin Pools and Drew Siler!! read more

Dolphin Pools - Pebble Sheen and tile selection at Dolphin Pools. - Pool & Hot Tub Service Near Me - Phoenix, Arizona

Update: I was asked to post this review for entry into a "free pool" contest. I'm sure any reviews you see around this same time are for the same reason. The designer came out for a few hours, then never emailed over the quote . He mentioned during the visit that the winners are "always customers that were going to have a pool built anyway." Never received any additional info regarding the contest after the design appointment. Wasting peoples time with a contest for existing customers to win is super shady if you ask me. read more

We knew that we wanted something simple but that met some unique needs for our pool and backyard. Working with Jake Wozniak made it not only easy but also fun to design what we imagined. Jake listened to our asks and made them a reality. Even though at the time our pool was in progress there were challenges with concrete supply, they worked hard to keep us up to date and to get us our pool in the best of timing they could. We had a lot of questions about the process and the next steps and Jake along with the installation vendors were wonderful to answer our questions and take time to explain the process and what to expect. read more

Dolphin Pools - Pool & Hot Tub Service Near Me - Phoenix, Arizona

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Just a FYI These people are PROS! From the start we had a terrific experience. Especially in dealing with Justin Parker our sales executive for Dolphin. Thorough and easy to listen to. Knowledgeable and professional! We are looking forward to the final result. People are quick to complain but rarely give kudos or acknowledge good work. Well done so far Dolphin Pools. Greg H read more

We had an awesome experience with Joe for our backyard project. He came by and dedicated his time to us and gave us the most detailed and beautiful design- I could totally see the whole thing coming together. Not once did we feel stressed or rushed through the project! He was super nice and went along with my crazy ideas without missing a beat! Even the ones that seemed out there and didn't work out! If you're looking for someone who is not only talented but also flexible and easy with work with Joe is your guy! Highly recommend and excited to see how this all comes out once started! read more

These guys are great. We work with Marc Olsen and he helped us to design a fantastic pool and we are so excited for it to get done.

Jerry Rosas came and made sure to get everything we wanted jotted down, He was friendly and fast! he took measurements and made this process verry easy. Thank you so much! we can't wait to get our pool! read more

"Recently had a pool built thru Dolphin Pools. I can't tell you enough what a great experience it was from beginning to end, which took less than 60 days to build. Special shout out to Jake Wozniak for answering numerous questions that we had throughout the project. We will certainly be recommending Dolphin Pools!" read more

It's year 2.5 since my pool was built by Dolphin. So far, no major issues. Equipment is running good, and the overall craftsmanship is excellent. I'd like to point out that my superintendent Jake Wozniak was great during the build. Excellent follow up and response to any concerns I had. My warranty has also worked out very well for minor things. Example my light went out. I Submitted a request since it was under warranty and it was replaced without any hassle. I highly recommend them. read more

Dolphin Pools - Pool & Hot Tub Service Near Me - Phoenix, Arizona

I had my pool installed 3 years ago and Jake Wozniak and his team were great. We love our pool and even the warranty team has been quick to resolve any issues I have had. read more

Dolphin Pools - Pool! - Pool & Hot Tub Service Near Me - Phoenix, Arizona

Had a great experience with Andrew one of the designers during our pool consultation. He was very knowledgeable and answered all of my questions. Looking forward to working with dolphin pools. read more

Absolutely enjoyed our time! We are so happy we chose Dolphin pools in our pool build. Jake Wozniak did a great job communicating with us during the whole process. Highly recommend dolphin. read more

Dolphin Pools - Pool & Hot Tub Service Near Me - Phoenix, Arizona

Jake Wozniak & the entire Dolphin team were fantastic to work with. We were swimming in less than 60 days from excavation! Thank you Dolphin Pools! read more