Update: I was asked to post this review for entry into a "free pool" contest. I'm sure any reviews you see around this same time are for the same reason. The designer came out for a few hours, then never emailed over the quote . He mentioned during the visit that the winners are "always customers that were going to have a pool built anyway." Never received any additional info regarding the contest after the design appointment. Wasting peoples time with a contest for existing customers to win is super shady if you ask me. read more

Had a great experience with Andrew one of the designers during our pool consultation. He was very knowledgeable and answered all of my questions. Looking forward to working with dolphin pools. read more

Just a FYI These people are PROS! From the start we had a terrific experience. Especially in dealing with Justin Parker our sales executive for Dolphin. Thorough and easy to listen to. Knowledgeable and professional! We are looking forward to the final result. People are quick to complain but rarely give kudos or acknowledge good work. Well done so far Dolphin Pools. Greg H read more

We had an awesome experience with Joe for our backyard project. He came by and dedicated his time to us and gave us the most detailed and beautiful design- I could totally see the whole thing coming together. Not once did we feel stressed or rushed through the project! He was super nice and went along with my crazy ideas without missing a beat! Even the ones that seemed out there and didn't work out! If you're looking for someone who is not only talented but also flexible and easy with work with Joe is your guy! Highly recommend and excited to see how this all comes out once started! read more

Dolphin pools have been very informative and responsive to all my questions. Tony, Jake Wozniak, and everyone from Dolphin Pools, Thank you! Can't wait for all it to be finished. read more

Dolphin Pools - Pool & Hot Tub Service Near Me - Phoenix, Arizona

These guys are great. We work with Marc Olsen and he helped us to design a fantastic pool and we are so excited for it to get done.

Dolphin Pools have been great to work with, they had everything in the showroom that I needed to make all my decisions when I started planning my pool...they were even ready to start construction before my GC was ready...I can't wait to see how the pool turns out...very exciting...be sure to ask for Drew, he has been great to work with read more

Had our pool built back in December of 2018. While no construction process ever goes perfectly I was very happy with the professionalism displayed by everyone we worked with at Dolphin. The reason I'm writing this now is for the follow up problems that have come up over the last couple of years. Nothing lasts forever and things will always need to be repaired or replaced. That being said, every time I contacted Dolphin over the past 3 years with a problem (sometimes caused by me) they were quick to get back to me and quick to make things right. Highly recommend Dolphin for your pool project. read more

Dolphin Pools - Pool & Hot Tub Service Near Me - Phoenix, Arizona

Just had warranty work completed more than a year after the completion date (3 year warranty). After our pool had several folks use the hand rail recently, it became loose. I called the warranty folks at Dolphin and I had a rep / repairman from Dolphin within two days l. There was an install/mounting issue which was identified and repaired within an hour- apparently some railing were installed missing securing plugs so they had some idea what to expect when they came out. The pool surface, filter and rock water feature are all working great still. read more

On July 22, 2022 we signed a contract with Dolphin Pools. Dustin Parker was our designer (salesman). Dustin helped us design a play pool using the maximum amount of space within the City of Peoria setbacks. Not only were we happy with the design, but the price was much better than quotes we received from other major pool builders. Dustin warned us it may be up to 10 months due to the availability of rebar and concrete. It took the city 2 months (to the day!) to approve the permits. The excavation started in mid-November and things started to fly by. We were happy with every subcontractor and our Construction Superintendent, Jake Wozniak, was on top of the whole process. Today is April 1, 2023 and the pool is ready for a swim! I highly recommend Dolphin Pools and every employee from Dustin Parker, to the office people in charge of scheduling the work, and our Super-Superintendent Jake Wozniak. read more

See all

Drew Siler is our design consultant and he couldn't be easier to work with. He competently answered all our questions, designed our dream backyard and is all around just a nice guy. We had a few other pool companies out to compare bids and design options and Drew hands down exceeded our expectations. We look forward to working with Dolphin Pools and seeing the finished product. -Nicole & Beau read more

I am very pleased with how the pool build process went with Dolphin Pools. I was always made aware of the schedule and how things would be completed. Jake Wozniak was always good at answering the many questions I had. Jake would always stop by to inspect the work that had been completed and would even pick up some of the trash that had been left behind by the workers. I am very happy with how the process went and with the final result of my pool! read more

Dolphin Pools - Pool & Hot Tub Service Near Me - Phoenix, Arizona

See all

This is our 2nd Dolphin pool, we won't use anyone else! This last pool, Jake Wozniak and the Dolphin team were with us every step and they did a great job! I would hear how some folks in the neighborhood felt left out with their builders but we didn't feel this way with Dolphin. We knew what was happening and when. On the rare occasion, we had some issues, Jake was quick to respond and get us the answers or help we needed. read more

See all

I would highly recommend Dolphin Pools and Jake Wozniak to build your pool. Our pool was built during the pandemic and Jake was extremely communicative about the process. Customer service was timely and we have not had any issues with our pool! read more

Dolphin Pools - Pool & Hot Tub Service Near Me - Phoenix, Arizona

Jake Wozniak & the entire Dolphin team were fantastic to work with. We were swimming in less than 60 days from excavation! Thank you Dolphin Pools! read more

A special thank you to Dustin from Dolphin Pools who came out today for our Spa/Pool design Consultation! He was very knowledgeable, professional and fun! I was very impressed learning that all of their pools come with a lifetime warranty which makes me feel very comfortable and confident choosing to work with Dolphin Pools! Ever since I can remember, nearly 10 years, I have always prayed & dreamed that someday I could create my own backyard into a Private Tropical Oasis Resort Getaway for my family, bringing Hawaii to us! I am so elated and so blessed to start planning, designing & bringing my dreams to fruition! A dream come true for my family & I to share and create a lifetime of memories together! It is a huge blessing to have this opportunity to enter this contest with a chance to win the $100K Dream Backyard Makeover Giveaway! read more

My dad is buying a pool from Dolphin and the salesman Joe Ayers is very friendly helpful and knowledgeable. I would recommend Joe and Dolphin pools to our friends, they're there best! read more

We approached Dolphin Pools as a contractor for a new pool build in early August of 2023. It was part of a deal with the house we bought, that if we came in at a certain offer price, we would received a $60,000 credit with Dolphin Pools from the owner (I believe they had already had some sort of deal with them, but they had to move out of state, and were passing their offer on to their potential buyer). The showroom in N Phoenix is very nice, so many options to choose from, and the designer helped us plan out the perfect pool for our space and family. He assured us that if payments were received on time, we would likely have a finished pool by the end of November (90 days from permit file). Let me preface this by saying the materials Dolphin pools uses appear to be high quality, and our pool was installed exactly how we wanted it. By all appearances, it looks like a fantastic pool. However - communication is where Dolphin severely drops the ball. We were given a basic outline of how the installation would proceed. However, we were never informed of dates. It was just an outline of the ORDER in which things would proceed. If there were delays, or miscommunications with their crews, it was never conveyed to us unless I reached out and asked a specific question. And often when I did this, I received an exasperated answer, like I was bothering them by wanting to know about an $80,000 investment we were making with them (We upgraded several things so the price went up $20,000). Very rarely, if they told us something would happen on say, "Tuesday"- did that actually happen. It would be several days, if not weeks, later. No reasons given. Between weather and many holidays during our build (Veteran's Day, Thanksgiving, Christmas, New Years, MLK Day and even.... President's Day), our complete build time ended up being about 6 months total- not three. And rarely, like I said, were any delays communicated to us- I don't know how hard it is to send an email or have some sort of customer portal where updates are made- but apparently it's too much for Dolphin. I kept asking, are there any delays due to things being out of stock? No, no ma'am, as long as you pay promptly, there will be absolutely no delays. Which was an out-right lie. We HAND-DELIVERED check payments the day they were due, or earlier, for every step of the process. But what's even worse than the delays? Was the customer service we have received since we signed off on the pool being completed (and honestly even before it was completed). Within a week of install the pool flooded the yard. I asked for help and while they provided it- they were QUICK to assume WE had done something wrong. No, the float valve was not put in correctly. A few weeks later- the spa completely drained itself- again- something THEY did wrong. The pump was installed on the wrong side of the house so WE had to pay for an additional gate to be put in because they couldn't haul stuff out for final clean up cause the pump was in the way. (The head contractor was verbally upset when he saw the pump was installed wrong, but it was too late to correct it as the pool had been poured). The heater stopped working after a few weeks- also an error on them. But EVERY time I contacted them, it's like I'm completely bothering them and they do not care about their customers once they mark us as "done". Even though the pool is under warranty. And while signing with them- we did sign off that they wouldn't be responsible if there was damage to the yard- but they assured us this doesn't happen very often. Sure enough some of our water lines for the existing drip system were completely severed and we ended up flooding the yard when testing the system and had to pay several hundred dollars to get that fixed. Just today we noted the pump is making crazy noises, the heating system is acting weird, water features not working AND the self-cleaning system we upgraded to doesn't seem to be working (we've been out of town for over a week). I emailed Dolphin to ask if someone could come out, especially for the pump- I took video and photos to share. Immediately they write back saying it's probably our pool service people's fault (who do an exemplary job with communication and customer service) and to contact them- which told me Dolphin, again, just does not care about their customers after they have finished the pool. I do not recommend this company. If we ever are in the market to install a pool or spa again, Dolphin will not be considered. I will definitely do my own research on who gets stellar reviews for customer satisfaction AND makes a quality pool. read more

See all

After writing my original review, a Dolphin higher-up reached out to me to try and make things right. We may or may not have been moved up the schedule a little bit and they completed the pool on January 13, 2021. So, just under 5.5 months total. Definitely longer than expected but we are happy with the end result as it looks very nice and we did not have to spend a lot on upgrades for that to be the case. The higher-up that reached out to me was very nice and genuinely seemed to care about our concerns. That was very helpful. They also offered solutions which I didn't feel I was getting previously. So, between the end result, Dolphin trying to make us feel like valued customers (once we complained), and the fact that we did not fail one inspection, I am happy to make their rating a 4. They don't deserve 5 because all of the complaints in my previous review were true and some of their subcontractors (such as paver layers) were sloppy. However, still very happy with our pool and the end result. I really hope they are good on their warranties. Although, hopefully we won't even have to deal with that. So, would I recommend them to someone? Yes, BUT I would warn them about delays and needing to reach someone higher up to get your issues resolved. *Note Dolphin did not do our other landscaping. Just the pool and the 12" travertine coping immediately surrounding the pool. read more

See all

Ryan was great to work with designing our backyard Paradise easy would recommend highly read more

It's now been 3 years with our pool and have been very happy. Our salesman, Jake Wozniak was just awesome too work with and made the process very easy. The construction process was very smooth and was updated during each step of the way. The Forman to the workers were easy to communicate with. read more

Dolphin Pools - Pool & Hot Tub Service Near Me - Phoenix, Arizona

Amazing, build!! Love our pool!! Recommend Dolphin pools to everyone!! Our dream backyard. Ask for Jake!! read more

Dolphin Pools - Pool & Hot Tub Service Near Me - Phoenix, Arizona

See all

We hired Dolphin pools for a pool and deck remodel, and they were GREAT. On time and what was promised. One of the tile folks had to redo some work and they were all over it. The teams they had were on time and the work was great. Highly recommend them, we have our pop ups removed, new tile, and new deck all around. Great company and delivered what was promised. Kory was our project manager and he was on top of it from the start. Kennedy was our paperwork person and communicated great. JOB WELL DONE. read more

Had a pool consult with Dustin and he was a pleasure to work with. He listened to exactly what we were looking for and didn't try to offer us anything we didn't want or need. The design came back 100% what we were looking for. I was happy to not have to go back and forth on changes etc. Dustin made sure to follow up with us when we said we wanted to get a few more quotes and even let us know he was willing to go through other bids with us to make sure we were comparing apples to apples. We are working on getting our financing approved a look forward to working with Dolphin pool. And writing another amazing review once our pool is complete. read more

My Fiancé and I met with Joe Ayers yesterday to design and price out a pool. Joe was a pleasure to work with and was very knowledgeable. He gave great recommendations so that we could afford what we wanted and walked out with our dream pool designed in our price range. Go see Joe! You won't regret it. read more

Absolutely amazing experience from start to finish. Called for estimate. Was paired with Joe Ayers. Joe is a master of what he does. He was with us step by step from the initial design, to permitting, to start of construction. We never felt any pressure from him, and he was always plant and available. He kept communication open, checked in at appropriate steps, confirmed appointments, and always answered his phone. I think that is absolutely amazing. I would recommend Dolphin pools over any other company. Pics to come! read more

Maria Plascencia from warranty assisted us with replacing a defected product. She was wonderful to work with and highly attentive to our needs. Thanks Maria!! read more

We had Joe come out last week to look at our yard and see what they have to offer. We were very impressed. He got right down to business and was able to design our dream pool right in front of us! Great products, warranty and presentation! We look forward to working with them. read more

Finished up our Pool and Turf installation. From Joe in Sales to Tim our PM to Maria in the office handling the turf it was a nice easy process. They were good about answering questions and letting me know when things were going to start so I could work around having 3 dogs. read more

5 stars for Dolphin Pools! We've never had a pool so this was our first experience. Most companies wouldn't even come out for a consultation for 3 months or more but Dustin came out within a few weeks, walked us through designs and features and answered all of our questions. Once construction started Jake kept us informed throughout the process and answered all of our questions along the way. The ladies in the front office were always very helpful and quick to respond. I would gladly recommend Dolphin pools to anyone looking to build a pool! We are loving our pool! read more

Dolphin Pools - Pool & Hot Tub Service Near Me - Phoenix, Arizona

After some early hiccups, Dolphin Pools, and specifically Jake W. finished strong in completion and we are now enjoying our beautiful pool! read more

Dolphin Pools - Pool & Hot Tub Service Near Me - Phoenix, Arizona

Dolphin Pools has been amazing in our build process. Dustin took a ton of time to help us design what we wanted and has answered every question at any time. been a seamless process so far. read more

I had a pool built and they did a great job thank you Jake Wozniak with your help everything went smooth and was done in a timely manner. I got a good Far price and never been happier I highly recommend this company!!! read more

Dolphin Pools - Pool & Hot Tub Service Near Me - Phoenix, Arizona

See all

2024, We had Dolphin Pools come out to our house to make a design for a large pool project Joe Warren was the consultant the design Joe made for us was spot on to what we were looking for. Keep posted for more reviews as project moves forward read more

Our family moved into a new home over the summer that has a blank slate of a backyard. We are interested in putting in a pool and redoing the yard. My husband contacted Dolphin Pools last month, and they responded quickly and scheduled one of their reps to come to our house the same week. Design Consultant, DJ McClanahan, measured our yard upon his arrival. Then we all sat together and discussed our vision for our backyard and the various options we have with Dolphin Pools. He was professional and knowledgeable, and we received his quote in a timely manner. Even though we aren't quite ready to sign a contract for our pool build, we were very impressed by everything DJ told us about Dolphin Pools and from online reviews from clients. This company is at the top of our list when we decide to move forward with our pool build. read more

Met with Joe today. He took the time to answer all our questions. And help put together a really great pool and tools budget Into consideration! read more

We had a great experience overall. Joe Ayers and Jake Wozniak were responsive, attentive, and knowledgeable. We got everything we asked for. Their warranty team is excellent as well. read more

Dolphin Pools - Pool & Hot Tub Service Near Me - Phoenix, Arizona

I met with Joe Ayer's who walked through whole process of of designing a pool and the steps they would take for pools completion . He took the time to make certain that I understood all that was involved. I would recommend this company to anyone who wants to build a pool. read more

Dustin was fabulous. He went over each step of installing our pool. Very knowledgable and know the product well. He helped with our color choices and listened to our wants and needs. Great job. read more

Would strongly encourage anyone looking for a pool/landscape to contact Dolphin Pools. Can't say enough good things about their office staff, attention to detail & excellent communication. Thank you Jake Wozniak and the entire Dolphin team! read more