I went to buy a hot tub and when I arrived I saw a sign in the window that said "Be back in 30…read moremins". I Waited 90 mins and finally the manager arrived back from lunch. The manager Shane helped me with picking out a hot tub that fit my needs. I asked lots of questions as I would with any big ticket purchase. He didn't seem to like that but tried to answer all my questions. Once I decided on my hot tub he proceeded to write up my purchase order. As he was writing it up I noticed a few discrepancies. He started to get mad because I started to question him. He told me one thing as I was deciding on my hot tub and wrote a purchase order for another. He was very upset because I caught him in several lies. He was so mad he asked me to leave. I WOULD NOT recommend buying anything from this place. He's a swindler and a cheat.

We bought a hot tub here and could not be happier…read more Delivered hot tub promptly after we got setup with electrical. During that period the sales office even followed up with us on if we were ready for delivery. Delivery was smooth. Hot tub ran flawlessly. We had one issue where a plug went bad randomly. Service came right out and replaced. I highly recommend this place, they will have a hot tub your looking for most likely. Thanks Desert Hot Tubs!

Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

A Safe Pool did a fabulous job installing our pool fence. Their team was polite and showed up on…read moretime. Our fence looks great and we especially like the solar lights added to our fence. Highly recommend.

I had such a bad experience with this company. Called to install a safety door going to my pool. It…read morefell apart as soon as the guy left. Very unprofessional then found a screw in my 2 year olds mouth and several others on the floor. Then he refused to come back and fix. I would try a different company. Ive never had such a bad experience

A sales flyer from NPS shows up in my mailbox last week. It lists all the stuff I need to get my…read morepool ready for summer and some of it is 50% off! I got a skimmer attachment, a vacuum head, and a chlorine floater for about $30 total so I'd say the prices were very reasonable. The store was easy to navigate and I got help from one of the store's staff just before I had to ask for it. They packed up a few free items for me just for stopping in. I'll stick with NPS over the nearby competitors because I had a very good shopping experience here.

We have just moved to Az from Hawaii and purchased a new home,…read more Our neighbors have pool master floting chairs sku 70742. My wife said that she wanted 2 chairs for our pool, so I went online and was directed to your company. I called your store and was greeted by a gentleman named Nathan. He was so professional and very friendly. I asked him about the chairs and he asked me if he could check to see if they were in stock and call me back in a few minutes. I said absolutely, wondering if and when that would happen. I was so delighted that with in 5 minutes he called an apologizedfor the delay. He stated that he only had one in stock and would check how long it would take to get another. Again he asked me if he could call me back as the store was busy and he wanted to make sure that he could get a second chair as they normally only had one in stock. He called me back in 20 minutes and said that the store on Bell had 2 chairs in stock. As it turned out the Bell St. is closer. Having worked in retail for 45 years, I loved having employees like Nathan. Lucky for you that I retired and my former company doesn't have a store here as I would of tried to recruit him.

We recently completed a pool project with Thunderbird Pools (April 2026), and had a very positive…read moreexperience and are extremely happy with the final result. We interviewed 10 different pool companies before making our decision, and Thunderbird Pools ultimately delivered exactly what we were looking for on time, and on budget! The design process was outstanding from the very beginning. Jeff Hyler (our designer) was incredibly knowledgeable, creative, and professional. During the very first onsite visit, he measured the space and produced an initial design complete with pricing and visual renderings. That immediate concept helped us clearly understand what was possible within our budget and set Thunderbird apart from every other company we interviewed. None of the other vendors offered anything close to the same level of interactive design capability or onsite visualization tools, and it made an excellent first impression. After comparing proposals from multiple pool builders, including pricing, pool size, and features, we ultimately chose Thunderbird Pools because of the quality of the design process, our confidence in the team, the professionalism of the company and staff, and the overall value offered. The showroom in Surprise offered various color options and the designer Jeff was extremely helpful in making selections! Before construction and permitting began, communication was excellent. Once the project started, Joe Hernandez was onsite regularly and did an exceptional job overseeing the subcontractors and maintaining quality control. His experience was obvious, and he consistently paid attention to details, communicated expectations clearly, and kept the project moving efficiently. We always felt confident that the schedule, workmanship, and overall project quality were being managed closely. We were also impressed with the subcontractors Thunderbird used throughout the project. They were skilled, professional, punctual, and worked efficiently according to the company's online schedule and project portal. They never left construction debris when they were done and tried to keep the area very clean. Thunderbird's internal project managers also communicated consistently through phone calls and emails, keeping us informed during each phase of construction. Overall, the company demonstrated excellent organization, communication, and project management from start to finish. Most importantly, the project stayed within our target budget, and the overall construction process went smoothly in the timeline anticipated. After completion, Brandon Thompson handled the equipment startup, testing, and training process. Brandon was outstanding , highly knowledgeable about all the pool systems, thorough in testing functionality, and extremely helpful with maintenance and scheduling recommendations. He not only completed the initial startup and training but also returned multiple times afterward to ensure everything was operating perfectly and to answer any additional questions we had. In the end, the project was completed on time, on budget, and exceeded our expectations. With just a little more upfront clarity regarding owner's site pre-grading responsibilities and protection of existing property during construction, the experience would have been beyond expectations. We would absolutely recommend them to anyone considering building a pool.

We had a pool installed by Thunderbird that was completed in December of 2023. Overall, the…read moreexperience has been annoying and stressful. A lot of re-work for work that was not done correct the first time, messes being left in the yard, and poor communication. Now the cool decking is starting to lift. I notified Thunderbird about this weeks ago and included several pictures. I took the day off work to be here for the concrete company to do the work, two guys showed up, took pictures and left. Something that should have been enjoyable has turned out to be regrettable. Do your research before signing a contract with this company.

Blue Dot Pools is by far the best pool company I have encountered. Stephanie, Jake, James, Pherson…read moreand all the other individuals who work with this company are dedicated, compassionate, knowledgeable, experienced and their drive is not profit, but customer and employee satisfaction. This is very uncommon in the pool industry. They hold quality over quantity, their new pools are breath taking and their remodels are a step above. Anything from electrical, decks, grills, gas lines, pumps filters and anything else you can think of that a backyard could need, James will not disappoint you. Whether it's a new pool, volleyball court in your yard, landscaping or just a diagnoses of water chemistry, pump issues, if you are having trouble keeping your pool clear or whatever else....this should be your first stop. You will not be disappointed! James, Jake and Stephanie will make sure of it!!!!! Their passion for customer and employee satisfaction shines through their employees willingness to go above and beyond on a daily basis at every pool they are involved with. Thank you Blue Dot Pools, there is a reason you have so many amazing reviews. Keep up the great work, the world needs more companies like this.

We were fortunate to have James at Blue Dot Pools recommended to us when we were searching for a…read morecompany to assist with our pool and hardscape remodel. James met with us and came across as extremely knowledgeable and creative regarding our project. He very specifically outlined every aspect of the plan which included a resurfacing of the interior of the pool as well as installing a travertine patio and updating our built-in Barbecue Grill and Firepit. We have built and updated our pool and yard at previous residences using other contractors and I would say that our experience with Blue Dot and James was by far the best. They made it very easy to select materials to use for the pool and hardscape and made wonderful suggestions as to what would work and inventive ideas to make our backyard space look perfect. In addition, James and his team placed an emphasis on safety as we updated not only our pool, but also our BBQ Grill and Firepit. The different crews who worked on this project were all professional and hardworking. Scheduling of each phase was precise and there were no delays - our renovation was actually completed earlier then projected. James has been a great resource to us even after all construction was concluded. He is always available to answer questions we have had and is a fantastic person to work with and to know.

I was having trouble with my new Strong Spa Hot Tub not heating properly. Purchased from Costco,…read moreinstalled by a licensed electrician. Strong Spas sent Tucker Mason from G & M Spas. He was on time, professional, and knowledgeable. After checking all voltage and wiring, he determined the issue was the breaker on the "home Run" line. Tucker spoke with the electrician, explained the problem, and stayed onsite until he arrived to assure issue was resolved. Exemplary service and I will contact them for any service needed. Kristine Stone, Bisbee Arizona

i used this company several years ago. glenn and another guy arrived to install a new jeted tub in…read moremy master bath after a remodel. the charge was around $700 to fit and seal the jets and set the tub in place. they said they had years of experience doing this. after, the tub was plumbed and then ready to use. i filled the tub with water and it all leaked out onto the bathroom floor. i was not able to contact glenn again as the phone was out of order. i call the manufacturer and got video, illustrations and installation instructions. glenn and his cohort had installe all of the jets incorrectly, a placed all the gaskets in the wrong place and did not tighten some of the jets. i pulled the tub and reinstalled everything correctly...no leaks. do not uses these people to install anything.

Big Dog Pools is a great company. Dan is highly capable of solving problems, he is smart and…read morereally helpful. Give Dan a call, Highly recommended!

Great service many times given personally by the owner Dan. They have a wide selection of pools in…read morewhich they service. The prices are great, and the work is professional.