The spirit of yelping runs contrary to ad hominem attacks, therefore measured restraint is in order here. Be wary of visiting this dealership, the aforementioned reviews are correct, as the whole dealership reeks of dodginess and the hard sell. I speculate that Perillo has high car storage and operating costs due to its location. That may motivate them to squeeze, er revenue maximize, every cent from buyers. Be a smart yuppie, drive out to Motor Werks instead. As an aside, I once observed Joe Perillo Jr. partying it up at Redhead 5 years ago....and Joe Perillo in the flesh is who you would expect after seeing the Joe Perillo on the TV commercials. read more

NEVER EVER EVER buy a car from these guys. Service is horrendous. You buy a BMW and get Hundai type customer service. Joe Sr and Jr should be put in jail for running this type of outfit. Every single time I went into this place I left more things wrong with my car then when I went in. And how about the time the license plate holder fell off the front and they wanted me to pay for it even though I had supposed bumper to bumper coverage! They said it might not be a defect, someone might have stolen my plates. Or the time I needed to get a new key and they wanted me to pay $75 just to have the old key decoded?? Or the time they called to tell me my key was ready and to come pick it up only to find out they dont allow you to pick up keys on Saturday? What?? Not even Joe Jr has a key to get the keys on Saturday? What a baboon. I will never ever buy another BMW again and never buy anything from Joe Perillo of course. Hopefully this site helps less people make this HUGE mistake. Buy a BMW, get a Huyndai! read more

I have to give at least one star? A recent trip to Perillo BMW for scheduled maintenance and some new tires resulted in the usual SNAFU. Not only did they install the wrong tires on my vehicle and try to cover it up, but then they claimed the requested tires were unavailable. They even went as far as to claim the tires I requested were not BMW-approved. A few calls to tire shops around Chicago confirmed city-wide availability, and I then provided the dealership with recent articles outlining how all new 3-Series with the performance package would ship with the Michelin Pilot Sport PS2s I requested. Technically the last few runs of the M3 shipped with the tires, but I know my car isn't an M car. Long story short, the tires are available, and they are BMW-approved. After the initial run-around attempt, the conversation went something like this. Me: "Yeah, I went ahead and ran the DOT numbers through Michelin, and the tires you installed are in fact the wrong ones." Them: silence Me: "And here's the 800 number you can call for Chicago area tire logistics to get the right ones." Them: silence Me: "Oh, and the PS2s are actually shipping with new 3-Series and have been on the M3 for a few years. I printed out some service bulletins for your review." Them: silence I was surprised to see the dealership prices on tires were actually competitive, which was why I went with them since my car required service anyway, but when they wanted $310 for an alignment, I just couldn't do it. Right after I got my tires, I took it to a Ashland Tire and Auto, a well-respected shop on the near north side, for a standard $70 laser alignment. When the car was on the lift, I got a good look at what Perillo did to my wheels-lots of nice little scratches and gouges consistent with a sloppy tech knocking the wheels around when installing tires. I called my service rep right then and there (about 20 minutes out the door) and left a message outlining what I found. A few days later, I got a call back to bring the car in again. They stuck by their claim that the tires were unavailable. Not wanting to deal with them anymore, I told them to put my old tires back on and give me a full refund. This is where it gets good. I had to leave my car there overnight for them to do all of this, so I got a call the next day, and the service rep told me that the shop foreman could not find any wheel damage, and he wanted me to point it out to him when I came in to pick up the car. (fast forward) I point out the obvious damage. The foreman, Darren, looked at me and told me the scratches and gouges were from potholes and that he sees this all the time. The guy lied through his teeth to my face. In all his XX years of working on cars, he had never seen damage like resulting from tire/wheel service. Yeah. This doesn't surprise me at all. The fact is the car went in clean. Actually, when you drop the car off, they do a walk around and note any scratches, dents, etc. on a paper you sign before they accept the car for service. No wheel damage was indicated on this sheet when I signed it, because there was none! Why didn't I see this before I left Perillo's service department? I suppose it was my own dumb fault. I didn't think for a second I needed to check the work of a dealership whose cheapest car with no options runs $36,000 (?). This combined with the fact that your car comes back to you via valet in a tight garage with 5 people behind you all but laying on the horn to get out doesn't exactly make for enough time in a decent place to do an inspection. I do have a call into BMW NA who forwarded my complaint to the proper channels, but we'll see what that gets me. Hindsight is 20/20, as after the fact I read a few online reviews from people in the same boat, only the one that stood out to me involved an M3. Perillo BMW service department has a few truly outstanding service reps, and these people are why I've returned despite otherwise bad car service. The dealership there in downtown Chicago is just too busy. They must see a hundred cars each day, and with city union labor rules, they probably have to blow through work as fast as possible just to turn a profit (overlooking $310 alignments, that is). It's unfortunate they have enough volume that their service department can still provide shoddy service. Not that it will affect their bottom line in the slightest, but I guess all I can do is write this post and vow never to return to Perillo BMW. Bimmerfest Forum Thread on this instance: http://www.bimmerfest.com/forums/showthread.php?t=283969 BMW CCA Forum Thread: http://stage.bmwcca.org/forum/showthread.php?t=1670 read more

Everything posted by others here, I have also found to be true. But to be fair, Perillo should score high marks for consistency. For example, the service will always be ridiculously overpriced, even for BMW. And you can always count on it being next to impossible to get someone to answer the phone or return a call, unless they are calling to tell you how much money you are going to owe them. read more

First let me say my experience with the sales person was first rate. She was engaged, interested and worked hard to find me the right car at the right price. I wasn't to thrilled with Chris the manager however. I came in to sign the paperwork and was told that in return for being such a patient client (?) the manager, Chirs agreed to give me 3 years of ding protection at no extra cost. GREAT!!. So Jill, the finance person is breezing thru the paperwork at break-neck speed and I an thinking this woman needs to think about decaf. We get to the contract page that lays out the packages, options and addtional services and I notice a charge for ding protection. When I asked her about it she said something like, the way we give you free protection is to reduce the sales price. Huh? - Like Uncle Rohm is going to let THAT happen. So I say try again. It turns out, the all-in price I agreed to included an overcharge for sales tax, (they had me living in the Chicago city limit) and rather than reduce the overall charge, they simply shifted the incremental overage to ding protection. Honest to God. I pointed out to Jill that I was not an idiot and demanded that she remove the charge and provide it for free, or I was walking. I really hate the fact they tired to pull one over on me like that - honestly I expect that crap from low-rent used car dealers but not from an upscale, reptuable BMW dealership. If not for the fact the sales peson worked so hard for me, I swear I would have walked. On the basis of the sales experience, they would have gotten 5 stars if they hadn't pulled that crap. As it is, they're lucky they got 2, I seriously considered 1. read more

AWFUL. took my car here to have a small airleak fixed...when i got the car back it smelled like smoke and dog crap. Not only that, the air leak wasn't fixed, and the window rattled like crazy; they screwed something up inside the window and forgot to put a screw back in. I also had to get a headlight repaired and they cracked the ballast and didn't mention it; when the headlight went out again ( * obviously they didnt fix it too well) I had to take it into another dealer to get it repaired, who found the broken ballast. When i mentioned perillo, they rolled their eyes and mentioned that these guys are known for crap-service. Also, no loaner with even a week of notice...give me a break. read more

Wow, unbelievably sleazy place. I went to check out the new 3 series and instead immediately was pushed into financing with the sales guy who happened to be available, a salty guy named Jim. My mistake was sitting there while he called my loan company for verification. As I gave my bank my social security number, he wrote down every digit. When I told him I wanted him to return the piece of paper that he had written the number on, he told me he needed it as proof that he called the loan company (which obviously he didn't...). He refused to give it back. I should have told him I wouldn't leave without it, but for some stupid reason I felt like I couldn't. He kept trying to sell me a car. At first he showed me ridiculously expensive financing (remember, we had yet to even look at cars). He finally figured out something that would work, but I was done with him by then. He and I practically started fighting right there - he was just awful, the worst kind of sales guy ever, and starting telling me that I wouldn't find better trade in value for my car anywhere and said that my car's dents wouldn't make it desirable for anyone. I knew that to be wrong -- I've traded in elsewhere and will likely trade this car in at that place. I tore up his card the moment I left the dealership. What a horrible place. It is neither attractive nor abundant. Tomorrow I'm taking myself to the Schaumburg auto mile and finding myself something better, from someone who will actually treat me with respect. read more

This is the worst car dealership i could ever imagine. I purchased a certified pre-owned BMW 335i from them approximately 3 years ago. I was told at the time that the vehicle title was clean and that it had come off of a lease. I just recently tried to trade in the vehicle to get a larger vehicle for my growing family. I was shown the carfax and was informed that i had bought a lemon. I really did not have any mechanical issues to consider it a lemon, but none the less, its re-sale value is around half of what the fair market value is. I believe there are lemon laws in this state and i should have been informed that i was purchasing a "lemon". This is extremely shady if not illegal. Anybody out there an attorney and want a slam dunk case, message me. I have tried to contact Joe Perillo himself, but he is too much of a coward to call back. I have reported them to the BBB as well. STAY AWAY. read more

Called to set a service appointment and get some warranty work done on my '06 BMW that was purchased pre-owned certified in Atlanta. Perillo told me there was 'no record of the warranty in the system' and that they were on the "N.A. BMW network". Then they proceeded to tell me how I may not have understaood my warranty, etc, etc. I called my dealer in Atlanta and boom, it is just what I thought, under the certified warranty. I don't know enough about the business and why these guys would not have the same info....either 1) they obviously have an issue w/ their system, which they claimed would not be possible or 2) there is a way to make $$ by telling someone they are not under warranty and trying to get them to bring the car in. Either way, it felt like a very sleezy operation - you should NEVER tell your customer they are wrong about information that is easily obtainable and people know. Especially about your car warranty. I will go elsewhere for my service and buy my next BMW (Which will be my 5th) from another chicago dealer as well. read more

These winners took in my car in to do a routine service on it and gave it back to me with a big scratch/dent...then claim that it was there. Unfortunately they are the only game in town so if you own a BMW get used to this shitty service. Oh and my cars still under warranty and I told them to check out the locks because the back door lock is messed up, they wanted like $200 to look at it and "diagnose it". Diagnose it?? Guess I should have went with blue cross blue shield ppo insurance for my 5 series instead of Allstate. Not to mention they gave me a crappy X1 as a loaner car when I dropped off my 5 series. Thanks Perillo for making everyone on the highway look my way expecting to check out a 40 year old soccer mom. Perillo BMW Service center...how about you go (insert censored statement here). read more

They really don't deserve even one star. Failing to answer the phone or internet email request for service is the least of their worries. I've been a loyal BMW owner for 13 years and avoid Perillo like the plague. I had decided to try them again-big mistake. After scratching the hood of my 335xi, a folly of mishaps and 4 visits followed that included a flat tire, 3 dented rims and shuttering rear brakes. You've been warned.... read more

Do NOT go here for Service. They broke my car - and couldn't fix it, plain and simple, and refused to offer ANY compensation. Many of the suburban dealers will come into the city to pick up and drop off your car for service, take advantage of that. I wonder why Yelp makes you give them one star, it would be zero if I could. EDIT: They finally fixed it after a few attempts. read more

Did they 'fix' my car or not? I took my car in because the tire sensor indicator came on on my M3. I know I have a slow leak in my tire and so I'm sure that is what caused it. When I picked up the car they said the re-patched the tire. Well, three days later the sensor came back on. I took it back in a second time, they claimed to have fixed it. Seven days later the sensor came back on. Clearly they didn't fix the problem. 7/10/08--spoke with the mechanic and Chris. Both were nice guys. They weren't sure what was wrong with the sensor but they offered up to have the service manager "take my car home for the evening and test it out." Huh? What's wrong with driving it around the block? I instantly had visions of Ferris Bueller's Day Off with my M3...so I said no to letting him take my car. What happened to hooking up some wires and doing diagnostics to figure out if I have defunct sensor? They washed my car which was a nice touch. I'm just waiting for my tire sensor to come on again... read more

I've gone twice and both have been terrible experiences. They have bad customer service at all levels. After my second bad survey the survey guy called to "fix" by offering me a detail of my car. when I declined he said well can you just say this is resolved at least I called you and spent x amount of time with you. It is resolved as I will absolutely never go back here again. I will make the hour drive to the next closest dealership. read more

Our BMW gets serviced here due to convenience of the downtown location. My husband recently went in with the car and while he waited went to look at the show room. After being greeted with hostility and sales people that didn't even get out of their chairs but shouted across the room "What do you want?" we decided to buy our new X5 from Laurel in Westmont. The service guys are awesome - friendly and helpful. It's a very busy location so service can take a while but that's understandable. Terrible customer service from these sales folks which is inexcusable cuz' it's their job. If you are buying a new BMW make the trip to Laurel in Westmont instead. read more

Ay yi yi, Dios mio, where do I begin??? If you are reading this post-purchase, welcome to the club. You are now Perillo's ((*cough*)). No matter what side of the ledger you're on, you are going to sit back and enjoy the ride. Someone will anyway. If you are reading this pre-purchase, and you know that this is going to be the only dealership in the City that you have an option of going to, let me give you this advice: Most that gave this place a one-star have made a simple, yet fairly common mistake. You HAVE to identify a key guy or gal in Customer Service who is your exclusive go to person anytime you have a problem, and I'm guessing they didn't. It's like a job, if you can't communicate with your boss, you are toast, and it's not going to work. Here you have to find someone you can work with to accomplish your goals. Me? I don't call Perillo BMW. I call Angelo. If I need a loaner, I call Amy. Both of them are solid, so at the very least I give this place a two star. If you're getting ready to buy, that's the best Tip I can give you, find your people! Heck, ask for Angelo and tell him I sent you. Another plus was the initial sales experience. Low Pressure, very attentive, and not over the top in your face. Test drive was effortless, they let you feel in control from the second you walked in, not like you are being worked over. Fast forward to today, I was in here to get a blown light bulb taken care of, in and out, effortless as it seems to be that the light bulb was fine and simply not screwed in tightly upon leaving. But I now have bigger issues because my ABS light is on AGAIN, so I will have to call and schedule a true appointment later for breaks specifically for the third time in a year. It could just be a computer issue, so I'm not panicking yet, but Im still concerned. I really think up front that a Dealership that is THEE BMW Dealership in the city is hard to rate. I wish I could give it a 2.5, right down the middle. Plusses: *Sales Staff *Customer Service Reps *They go over paperwork and history with you when scheduling anything, they don't rush you, and are quick to call you if they want to do something that may result in a higher cost. *They call you when your car is ready, call you with appointment reminders and make sure everyone is on the same page. Minuses: *You give a limb away every time you come in here, but we're partially to blame for that initial purchase. You know the deal when you buy a luxury vehicle, especially a BMW. Everyone who has had one for an extended period of time will tell you, once the Warranty is over, it's a field day, and you better believe it's at your expense. If you didn't know that, Im warning you now. *Like some have stated, I'm not sold the problem gets solved. How many brake issues can I have in the last 30 some-odd months? Hard to blame a specific individual, the mechanics or the engineers, so I won't put this on Joe and Co. until I have enough information, but I can't wait to see how this next appointment goes. *It's the only Dealership close to me. That's an unsettling feeling, but it is what it is, I knew the deal going into it. *They don't have an affiliation with a neighboring Rental agency anymore for a loaner while you're out, so I don't get in as quickly as I used to. Overall, I'll go with three stars here, but keep in mind that's on based on a 2-4 scale. If you take my advice, you can't get lower than a two, and realistically, it is a dealership,and I would need two car purchases over an extended period of time to give it anything more than four stars. This is closer to 2 stars than 4, which is why I am clamoring for a 2.5, but oh well. And of course, earlier on you always have a favorable opinion of your ship so that feeling goes down as the car ages. In short, buy here with little hesitation, if you can come to grips with the fact that after the warranty is done you are going to shell out some serious cash. I'm not so quick to blame the dealership as I am the brand of car we chose to buy, so I won't blame them without proof of gouging, which I personally have not experienced, but the people I specifically deal with are good ones. They alone carry the favorable impression I have of Perillo Inc. Good luck if you buy one, and welcome to the family! & just like a real family, there will be lots of highs and lows. Luckily for you, you're going in well-trained! read more

This review is for Ken Reffsin in sales only. I bought my first "adult" car from him recently. My nerves were so shot because I found the perfect car in the perfect color combination with all the options, under warranty at Perillo on Clark. The price was only moderately competitive. Ugh, gold coast prices for an imported car...how could this end well? I figured nothing wrong with looking so I called ahead and was referred to Ken to check inventory. Went in the same day and he was super nice kinda funny and I didn't feel pressured to do anything or spend more than my target price range (didn't even tell him what it was). The following weekend I went back in with my trade in and negotiated the deal all by myself. He gave me top dollar for my 12 year old trade-in and we came down to a VERY fair price for the BMW. Better than Kelly BB, black book, and NADA guides. I still drop in about stuff I can't figure out about the car, like programming garage door openers and how to get my car to beep when I lock the doors. I suppose I could read my manual more, but he's around the corner from work so let him do it. Each time he stops what he's doing to fix it right away, that's some service right there! All in all great experience with Ken, he's really the only person I dealt with. However there were 2 taller younger salesmen that I overheard their entire tag-teaming sales game plan for one client ... Fail x2 read more

I don't understand why Perillo has such bad reviews. I've been taking my car here for the past 5 years and have never had a bad experience. Just a few months back, my car was in for service and popped up with a $1200 repair. Instead of coughing up the cash, I asked what my options were of getting into a newer car, with a warranty, with the same (or less) payment. Two days later, I drove out with a beautiful almost-new car without spending a dime. Vanessa (the best car salesperson around) was so helpful and awesome and honest. For a woman, this was an exceptional experience. Also, Finance was extremely helpful as well. Recently I had an emergency tire repair on a Sunday and again, was able to rely on Perillo. Hands down I recommend this place to someone in the market for a BMW. It's much more than a convenient location! read more

Honestly - I had a really good buying experience when I purchased a used M6 from these guys in April 2010. The problems came after: 1) It took them far too long to fix up the dings in the car, and a couple of them went unfixed (so, they were 50% successful and it took a week to make this happen - unacceptable). 2) They try to bait you with protection plans that don't do shit. They will single out one plan and do the whole, "You really need this one! It covers most of these others! These others are not good!" act. It worked on me. I paid $500 for tire/wheel protection that doesn't cover dings on my wheels (which are all scratched up). 3) The worst thing? They sold me a car that had been in an accident without reporting it in the detailed summary report they give potential buyers. I need some body work done, and there are a couple of scratches on the front fender. The body shop informed me the fender was aftermarket, because the paint was peeling off ("that doesn't happen with BMW original") and under the paint everything is black ("that is not BMW standard"). I was fine with the ding issue and the protection plan, but the third problem above means I will never be purchasing another car from Joe Perillo. And to think an auto dealership would try to screw over a 25 year old buying a 3 year old M6. How much money have they lost out on future sales to me / my family? A decent amount... read more

Issue: My X5s glove box cover was peeling off. Before the appointment: Visited Perillo, heard the confirmation that they would order the part in advance so the part will be ready to be installed on the appointment day. I was not totally satisfied, called them the week before the appointment date to confirm they have ordered the part. The answer was always "Yes" Appointment day: Left the car in the morning. Service advisor called at 3PM to tell me that the part was not ordered but he ordered for overnight. 2nd day: Service advisor called and said the car was ready. Went to pick up the car, the part was not replaced. Got crazy. "Customer attorney", Paul, saw my anger and offered me a free BMW accessory. I kindly rejected. 3rd day: Got a call from service saying that the loaner they gave me had a bad gas gauge and I had to buy gas right away. Gas went out on the way to station, had to push the car for over 100 yards to the nearest gas station with the help of a cab driver. (tipped him big) 3rd day at Perillo: Went bananas after the loaner incident and 100-yard X5 loaner pushing exercise. Told Paul that I wanted a flashlight. He said flashlight was cheap, he could even give me something more. Asked for iPod adaptor then. Talked to the service manager (Saleem ?) Said, normally it costs $600 but would give me for $400. I asked how much the iPod adaptor costs them. He said $210. Found out that they were trying to make more money over an extremely frustrated and disappointed customer. Said no, picked up the car (glove box was replaced) and left. 3rd day late afternoon: Found out that there was no sound coming from speakers. Took back to Perillo. Left the car again. 4th day: Apparently amplifier has blown up for some reason. They ordered the part overnight. 5th day: Got a call and picked up the car. Dust, finger marks all over the car - inside and out. Gave a 1-star when BMW North America sent me the satisfaction survey. I asked them to call me. Got a confirmation email that they would call within 24 hours - it's been 10 days. read more

Worst dealer ever. Worst dealership experience I have ever had. Never go to this dealer. Could not set an appt after 2 calls and being transferred to a vm by jimmy q. GM Mark was also not helpful. After my house is burglarized and you have to get a new key set made/updated for a bmw. Can't set appointments and they won't give out loaners!! Not giving a loaner when you are showing a police report for a courtesy loaner while car is being fixed is unacceptable!!! read more

Perillo tried to charge me $150 for a diagnostic test to verify that my faulty airbag was covered under warranty. The airbag light went on, I received a letter in May 2018 that BMW was extending the limited warranty for the "Front passenger seat occupancy mat (OC3) for the Supplemental Restraint System (SRS/Air bag system), and when I called to get it repaired, the service receptionist insisted I needed to have the diagnostic test and I would be charged if not related to the air bag issue. It is the airbag, but I refuse to be nickle-and-dimed (cheated) for a safety issue. It's a 2004 5-Series BMW, and Perillo only cared about cashing in $150 instead of realizing they just lost a sale, as I was in the market for an X3. Perillo did not make me feel like a valued client, rather like a fool. That's my honest opinion. read more

Just purchased a car from Perillo and got AMAZING customer service from Michael Fezatte. He found us a great deal, and when the dealership forgot to fill the gas tank he even Zelle'd me the difference when I went to the pump. Easy to work with and we're so happy with the result. read more

3/4/14 :: UPDATE:: Customer Service at Body Shop My star rating has changed to 5 stars because Jay Díaz, Body Shop Manager, has since taken hold of the miscommunication between the insurance company and the service rep who initially wrote up the report of the work that had to be done. Regardless of the "he said/she said," Jay took responsibility, taking the time to comb through what all sides had to say. What it boils down to at the end of the day is customer service par excellence--the "old school" way--the way it should be, putting the client first to diplomatically arrive at a resolution agreeable to all parties. Being validated as a trusted, long-standing client has restored my faith in Perillo BMW and will keep me coming back in the future. Well done. read more

Jason Goetz. Go talk to him if you are interested in a BMW or just learning about the brand in general. I recently purchased a car from Jason and got the deal of the decade due to his hard work and constant communication. I first started working with Jason almost a year before finally getting a car. We wanted to get a new home first before purchasing a car. Throughout the entire process Jason was readily answering questions, showing models to us and being understanding all around. Most salesman would have ceased communication after a month or two passed by, but Jason was always responsive and found me the car of my dreams at an unbelievable price! read more

They get props for being a clean garage, but they are OVERPRICED. I found another mechanic for my BMW (I no longer own a car) after I got some bad service from Perillo. Seems if you have a $1700+ repair, you ought to get a free car wash/vacuum out of it, no? They are also kind of smart alecky in the showroom. Meh. read more

I'm new to the BMW family with a used, low-mileage BMW Z4M Coupe. I have been a MINI owner for the past 4 years and both my parents are both long-term BMW loyalists. I bought my car from a private seller in Chicago. The previous owner had completed a oil service and full inspection 09/02/11 at Pirello BMW in Chicago. At that time, the vehicle was still under warranty and the owner specifically requested that Pirello BMW complete an inspection of the vehicle and determine if there was anything that need attention before the warranty expiration the following month. The oil change was performed, the inspection was completed and the only item noted was worn tires and the recommendation for tire replacement and a wheel alignment. Total charge was $0, as the vehicle was under warranty and the mileage at the time of the inspection was 26382. The owner listed the vehicle for sale following the service and I found his listing online. Details were worked out and a price was agreed upon. I requested a vehicle inspection which was performed by Pirello BMW for $243. The vehicle showed 26392 miles on the clock at the time... however Pirello found several "new" issues with the vehicle. Specifically dirty/contaminated brake fluid, worn brake pads all around, a seized left front brake caliper and a leaking power steering hose (as well as the previously noted worn tires). It should be noted that these items were NOT OBSERVED during the previous inspection conducted UNDER WARRANTY, one month earlier, with only 10 miles difference on the odometer. Discussing the matter with Pirello, the logical argument was made that most, if not all of these items should have been observed/corrected during the inspection conducted on 09/02/11. Pirello agreed to rebuild the seized left front caliper, replace the front rotors and flush and fill the brake fluid under warranty. During the service however, I was required to pay for front brake pads ($207.42). The service was performed and the vehicle was shipped to me in Washington State (still needing rear pads, tires and the replacement of a leaky power steering hose). Upon arrival in Washington I discovered that during the brake service, Pirello reversed the left and right rotors. Not an issue with strait-vaned blank rotors... but the curved vane, drilled and slotted rotors on the M Coupe are side-specific. When I contacted Pirello BMW about the issue, they agreed to correct the problem, but required me to take the vehicle to my nearest BMW dealership (BMW Seattle, approximately 60 miles away from my home in Mount Vernon). To complete the service, I had to take a half-day off from work and drive the 120 miles round trip to BMW Seattle to have the problem corrected. I arranged a service appointment and was told to have the service adviser from BMW Seattle contact Pirello upon my arrival. My vehicle was completed in just over one hour and during the service I had my turn signals programmed for personalization and purchased a handful of minor hardware and some BMW accessories. Total price for service and parts came to $577.01. Of this, approximately $288 was specifically for the correction of the reversed rotors. When the vehicle was finished, BMW Seattle called Pirello BMW no less that 6 times in an attempt to coordinate payment for the portion of the service that was specifically the responsibility of Pirello BMW. Each call they were given different reasons as to why they would need to call back, or who would need to authorize the charge at Pirello BMW. After waiting OVER TWO HOURS at Seattle BMW for Pirello to pay for their portion of this service, I finally paid for the service myself and left the dealership While driving back I received a call from the Pirello BMW SA indicating that I would be rimbursed before the end of the day. I did recieve a reimbursement from Pirello that credited to my account two days later, but what a hassle. I'm concerned that if Pirello can mess up somthing as simple as side-specific rotors... miss a siezed caliper on inspection... miss a leaking poer steering hose during inspection and miss worn brake pads... what else did they miss when I paid them to inspect the car prior to my purchase? I really feel Pirello BMW owes me some type of compensation for the following: -A half a day's work + 2 hours of wasted time -120 miles in fuel -and I would still argue that Pirello should have rightfully fixed the leaking power steering hose they missed, and rear brake pads when the vehicle was inspected under warranty If you care for your vehicle... or are concerned with how a dealer will behave when somthing doesn't go quite right, DO NOT TAKE YOU CAR TO PIRELLO BMW!!! read more

I went on Saturday at 1pm to see why the service light popped up on my 3 Series. Unfortunately the service department was closed and I was asked to come back on Monday. I guess Perillo doesn't understand that most BMW owners probably have jobs during the week so that they can afford the payments on their cars. BMW sales always appears to be excellently staffed on weekends, yet the service departments seem to just be a second thought at most dealerships. This was my first and last visit to Perillo. read more

Impossibly slow service, no loners, impossible to get anyone on the phone... Having a monopoly on BMW service within the city limits shouldn't mean such abysmal service. My last service appointment started with them "not being able to get to my car" the first day I dropped it off, despite getting in there first thing in the morning. By the second day, noon rolls around and I'd still not heard from them. I try to call, and I'm on hold for almost half an hour before they answer. I've never experienced such terrible service from a luxury car dealer. If you pay this much for a vehicle, you expect at least certain standards. I'm sure they're lovely on the sales end...but take your cars elsewhere for service!!!! read more

Avoid this dealership at all costs. Service at a BMW other than this location. Overcharged for a hookup to a computer to read an ongoing issue. Response time is awful borderline rude. Go to Elmhurst or Fields BMW. These guys overcharge. Management not willing to listen. If I could rate them 0 stars I would. **********UPDATE*******7/19/17**** Thank you Israel for working with me on the issues I had expressed. Thank you Perillo BMW and BMW USA, for your help. read more

I am a car guy through and through. In fact between my wife and I, we rotate out one of our cars every other year, thus I have had more than my fair share of dealings with car dealerships. In addition, I have the taste for luxury vehicles: BMW, Audi, and Infiniti are my brands. TWICE I have attempted to buy a BMW from this dealership, and twice I have walked out of here because their salesman are completely terrible to deal with. Last winter, I had some downtime and I called Perillo as I could not decide if I wanted a new 335Xi coupe or a 135i. It was mid week and I asked if I could come in to test drive the two cars. The salesman blatantly asked if I was going to buy a car that day. I was truthful, and said no my timetable is more like the next 60-90 days, but that I definitely was buying a BMW (this was my third BMW mind you). He then became very short, and said that he would look into what cars I could test drive, and that he would call me back. Two hours later I called the dealership and was informed that that the salesman had left for the day. You don't have time to let me test drive cars midday on a Wednesday? ARE YOU KIDDING ME?!?! Thus I ultimately went to BMW of Schererville, who was incredibly accommodating, and even had a BMW trucked up from Texas as it was hard to find one with my specifications I was looking for: 6-speed manual, navigation, all wheel drive, coupe, and in black or silver only. I told you, I'm a car guy! Needless to say, I will continue to avoid this dealership like the plague, as I am not giving a dime to these arrogant salesmen. read more

I came into Perillo BMW to purchase a car. The are the most racist dealership that I have ever entered!! I was treated so poorly. The salesman apparently thought since I was African American that I couldn't afford a BMW. WHY? I am a surgeon at Lurie Children's Hospital. Is it just because I didn't come dressed up? I came after work! During this pandemic I would imagine that a BMW dealership would have better manners. I should NOT have to say what I do for a living in order to be treated as every other car buyer. As I have looked on Perillo BMW's website I noticed there are NO African American employees. DO NOT SHOP AT PERILLO!!! They are not buyer friendly and do not know how to treat customers let alone the human race! read more

Do not ever get your car detailed by the body shop. Their definition of a detail is not the same as any reputable. Car wash. I took my three year old BMW 328xi in for the annual service. Was again talked into getting the car detailed while the bumpers were being repaired. Once again, they failed miserably at cleaning the car to the level of what I woudl call a "Detailing". There were still leaves in the grill, there was still debris in the trunk that needed to be vacumed, there were still places that wee dusty. I will give them credit on the bumpers. The body shop did do a good job there. I paid $180 for a glorified car wash and was told I was getting $70 off because of my bad experience over two years ago with the same service. Don't waste your money In addition, I was told that the rental car that I was not even supposed to have to get but did for three days would be $30+++/day. It was $37+++ a day. When I brought it up was told they would check on it and give me a call. Nothing in over two weeks. Now to the BUMPER PROTECTION which I do recommend getting. I was told that I would have a loaner for the time it took to do this. I was then told no . I was then told, "Sometimes sales people say anything to sell a car" by their own employee. When I actually went to complain about this, a sales manager did try to take care of it but I was still out $150 on the rental with nobody even acknowledging this fact. Now, you want to say I am crazy and did not hear something correctly? The prior two years, I brought the car in for service, got the bumpers dressed, and havd a loaner as promised by my sales person for the entire time. Then was told by the Sales Manager that was what you were sold and she worked to get me a loaner but again after I paid an additional $150 for the rental. No phone call after. No apology after. No nothing after but a car with nice looking bumpers again (kudos) and my $350 car wash. I have heard of other's bad experiences here but never had experienced this treatment. Can't say it was just a bad day since this was a three day trip. Will never buy a car there again and will attempt to never take it there for service again. Will always tell my story as I have to many and will always give them credit for doing a good job on the bumpers and honoring the warranty as I purchased it. Sales person was nice originally but did not follow up. Sales manager I dealt with was nice but never followed up (I had to). Body shop person was nice but never followed up. Person I spoke to in the loaner department threw their sales people under the bus so don't know what to say there. There are other BMW dealers around. My opinion: Avoid Perillo. Shame over wasting my time, never following up on what was promised, and only $350 in actual billing and car rental to lose a customer and referral source. Guess they figure with 8 million people in Chicagoland, they can do that. read more

Just walked in and received no help at all, but two salesman walked pass me with coffee and no customer. The lady at the front desk told me to roam the 2nd and 3rd floor to find the vehicle I was looking for. I'll find another BMW dealer. When I found the vehicle of interest (X4) there was no price or mileage information available. read more

I regretfully purchased my BMW X5 from Perillo 2 years ago with terrible sales service ( I will not mention her name). I have brought my car in for problems once before, and again 2 days later when the original problem was not taken care of (battery problems). My car died on me several times before they were able to fix it (it was a brand new 2012). Now, I have a minor ding on a door. I brought the car in last week and still now 6 days later, NOTHING has been done for the car. Im in a crappy rental car and want my car back. They told me a minimum of 5 more business days. I dont understand how it can take 2 weeks to fix this. Whether they have to replace a door or not, it should not take 2 weeks. Completely absurd. Next time I'll take my BMW to an auto shop. read more

After 11 years and 3 X5's later....we are moving on to Audi. After giving Perillo our business for the past 11 years and referring all of our clients to them, we are done. When the transmission goes out on a well maintained BMW X5 at 60K miles, the dealership should really step in and admit that this should NOT happen and repair the car. A 12 THOUSAND dollar repair? I would think they would step in and repair the car for a loyal customer but apparently I am wrong. Other luxury auto shops would have taken care of their customers in this given situation, Not Perillo. When you pay 60K for a car, I expect to have it function for years and expect loyal service from the dealership in return. Absurd. read more

I purchased a BMW X3 M40i from Perillo BMW on June 25, 2021. I live in Indianapolis, and drove up to Chicago to complete the transaction. Michael Fezatte was my sales person, and made the process so easy. Everything was already set up prior to my arrive. Completed the transaction with the finance manager, and back on the road to Indianapolis. I love the car, it has so far exceeded my expectations. I would highly recommend Perillo BMW. read more

Joe... I'm pretty sure I didn't misinterpret anything. As of just three days ago I agreed to pay the ridiculous price for a THIRD set of tires on a car with just 28,000 miles on it. You had had the car for more than a week, I needed to use it, and it was clear that neither you nor BMW were going to do the right thing and replace a set of tires that lasted less than 12,000 miles. Again, I gave in and agreed to your terms to get my vehicle back and be done with it. That's when you sent another letter to me via your administrative assistant (classy), stating that you would not work on my vehicle, directing all further correspondence to your attorney and demanding that I have it removed from your dealership by the next morning. You stated: "Therefore, please arrange for your car to be towed out of here by tomorrow and you will not being (sic) charged for any services that we provided or storage charges. Now that being said, this is my final correspondence with you because I don't intend on carrying on with this charade." I reached out to BMW Corporate once more to see if they would intervene. They contacted you, and you refused to work on the vehicle, again demanding it be removed by the next morning. You were quite clear, Joe. read more

Every time I come to Perillo BMW I receive nothing but exceptional service from Alex Padalko. Each time I'm due for maintenance or tire replacement Alex always makes it a seamless experience from setting the appointment to answering my questions and recommendations. I have known him for years since my first BMW and recommend anyone to ask for him. He is very personable and I always look forward to coming back. Thank you Alex! read more

The service that I've received has always been phenomenal. All of the service providers are very personable and go out of their way to make sure you understand what is needed and not needed. My favorite of all time is Alex. He keeps me laughing and that's a good thing when you about to spend some money. lol read more