Great experience buying a car from out of state. I was impressed with the communication and responsiveness of the salesman (Martin) and finance manager. THey really worked to make a no-nonsense seamless transaction...the way it should be. I also impressed by the dealership. Salesman in jackets and people were very professional. read more

I've been bringing my BMWs (this is my fourth or fifth) to Perillo BMW Downtown for almost a decade. Normally, service is straightforward. This time, not so much. Brought my car in early Monday morning for a full checkup before my warranty expires in December. Angelo, my service advisor, was personable and told me everything was under warranty, including the multipoint inspection, sensor check, wipers, etc. Dropped the car off, signed the standard forms, and was told it would be ready around noon. All good so far. But when I came to pick it up, suddenly I owed $255 for services I never authorized or was told would cost extra. Nobody called, texted, or emailed about out-of-pocket expenses. Turns out, my maintenance warranty expired earlier than the full warranty, info Angelo missed. After waiting for him to return from lunch, he admitted the mistake and offered to knock $100 off. I was still expected to pay the rest and "pay when I can," which wasn't what I signed up for. At the front desk, confusion continued--bill was back to $200+, and the manager, Cesar, got involved. Instead of fixing the error outright, he actually suggested putting my old parts back on if I didn't want to pay. Last I checked, it's illegal in Illinois to perform service over $100 without explicit customer consent. After some back-and-forth, they finally waived the charge and let me go. But the entire situation felt avoidable and honestly, a little hostile especially for a repeat customer. Bottom line: * Service techs are nice but not always thorough on what's covered. * Watch your paperwork and ask for calls before any paid service, even if they say you're under warranty. * Don't expect anyone to call you about surprise charges. * Management handled it, but not without an attitude. I'll keep coming here because location matters and the techs are generally good, but just know you have to advocate for yourself. Double-check your warranty and get everything in writing because mistakes will get passed on to you if you're not careful. read more

Do not come here for service if you value your time at all. Required 10 hours for a standard oil change, including waiting 90 minutes after they said it would be done "any minute." read more

Long time customer here. Bought my first car at Perillo 12 years ago and I went In this past weekend to finally upgrade. Jason N was fantastic and went above and beyond to make the transition seamless. We were able to get the transaction completed and I now have an amazing i4 to take home and look at! Would highly recommend stopping by and talking to the friendly folks here if you're looking for a BMW read more

Perillo BMW - Car Dealers Near Me - Chicago, Illinois

Hi! I recently purchased an Alpine White BMW 3 series X-Drive from Perillo BMW. It was sold to me by the Batman and Robin duo of Jason Goetz and Sinny. My experience throughout the buying process was excellent. It was never uncomfortable during negotiations and Jason/Sinny were super easy, fun, relaxed to work with. Additionally, I recently called Jason from the road on a Saturday morning and he picked up in one ring. That underscores the great service and attention I have received. You can probably buy your next BMW from anywhere and from anyone BUT if you want a smooth and enjoyable sales process, head to Perillo (on Clark) and work with Jason/Sinny. Life is hard enough, dropping a lot of cash on a car should be an enjoyable experience. Thank you, Jason and Sinny. read more

Walked in with the intent of buying a new 5 series on the spot. We were ignored from the minute we walked in for about 30 minutes. After asking for a salesperson, we got shuffled through the deck of "Tom, Dick, or Harry" will be right with you. After another half hour of waiting we decided that this isn't the treatment we wanted, took an Uber straight west and bought an Audi read more

Absolutely amazing experience. Mike Fezatte, my salesman, was fabulous answering all my questions & guiding me. Freddy was awesome as he went over the entire car with me and Sebastian has the paperwork down work down to a science! I will be back! Thanks Perillo! Definitely a 5 star rating! read more

Don't bother. Oil change scheduled for a time slot two weeks prior took over 24 hours. We asked multiple times why a 45-min service needed an overnight hold and received no reasoning. Team was also super unresponsive until we vocalized that we would not be returning to this location. You can find much better for how much they're charging. read more

Bait & Switch!!! I recently visited BMW of Perillo in Chicago to view a used vehicle I was interested in purchasing, and my experience was unfortunately very disappointing. Upon arrival, I was not greeted by anyone, despite the showroom not appearing busy. Eventually, I located the sales representative I had been corresponding with, Louis, who showed me the vehicle and accompanied me on a test drive. During the test drive, I noticed that one of the tires had a significantly low pressure reading of 27 PSI, while the others were within normal limits. It was concerning that such a basic safety check had not been completed prior to allowing a test drive. Following the test drive, Louis and I discussed my concerns and negotiated a lower price to account for the missing jack and the potential tire issue. He confirmed with his manager that the adjusted price could be honored and assured me that I could return on Monday to finalize the purchase. When I returned to the dealership as planned, Louis was unavailable. Again I had to look for someone to offer assistance. Another salesperson helped but stated that there were no notes documenting the negotiated price. After I explained the situation, the sales manager came to speak with me. Unfortunately, his demeanor was dismissive and unprofessional. He blatantly refused to honor the price that had been agreed upon and confirmed just two days earlier. Shortly after leaving, Louis texted to apologize for his absence and mentioned that he would discuss the matter with the general manager upon their return. However, by that point, the experience had already left a deeply negative impression. Overall, I found BMW of Perillo to be unreliable and lacking in professionalism and integrity. They did not honor their word, failed to communicate internally, and showed little regard for my time or business. I will not be returning, and I strongly caution others to exercise care and confirm all details in writing before dealing with this dealership. You may be better served by another dealership that prioritizes integrity and customer respect. read more

Angelo is the absolute best! He is the most professional service advisor I've had there. He is very knowledgeable and personable. He's the reason I keep buying BMWs! read more

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Louis Gallo is amazing! My husband and I visited Perillo BMW back in december to purchase a new family car. Louis was extremely helpful and to the point. We were looking at a 2022 bmw but we ended up falling in love with a 2024 BMW x7 and he was very helpful with the process and answered all our questions. We ended up purchasing the 2024 BMW x7 and are in love! Thank you again, Louis! read more

Perillo BMW - Car Dealers Near Me - Chicago, Illinois

I purchased my BMW X4 in cash 7/1/24 and I must say it was the best experience EVER! I'd not purchased a car in over 25 years. Perillo BMW was very professional and they DELIVERED! My Salesman was the BOMB! Dominic M was awesome! I highly recommend you ask for him when you're ready to purchase your BMW. There were no hidden fees, no pressure to purchase, just pure customer service at its finest! Special shout to Sean C and Chris in the service department. I truly appreciate you guys for keeping your word! Thanks for EVERYTHING! AND I received my key today 11/12/24! My sincere apology Sean C *wink *wink Shewandia J read more

Perillo BMW - My BMW X4 - Car Dealers Near Me - Chicago, Illinois

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My X3 had a recall so I made an appointment at Perillo. The last time I was there they talked me into buying a "package" of three oil changes, that would be less expensive than paying for them individually. I asked if I could get the oil changed while they address the recall issue, and the gal told me the "package deal" had expired. I asked if she would ask the manager for an exception and she wouldn't do that. **** OFF Perillo! read more

Those guys have helped me BIG time . I was stranded out of my state and they took my XM in. It was due for Sudden maintenance and they were already BOOKED out of the day but due to the EMERGENCY that I had, they took it in and finished it before the end of the day. Also I think they were out of loaners and the MANAGER of the service department gave me his own Business car. I could have NOT asked for anything better. Thanks you Perillo BMW . Definitely will keep you in mind for my NEXT BMW ADVENTURE! read more

HORRIBLE CUSTOMER SERVICE - Once you leave the dealership the customer service is NONEXISTENT !!! I provided an insurance card prior to picking up a car I bought for my son. He's in Chicago, I'm in NY. They were supposed to register the car in NY. 56 days later they ask for another copy of the insurance card (which I provided). 2 weeks before our 90 temporary plates were to expire, we emailed inquiring where our plates were. I left numerous messages for the General Manager, multiple assistant managers and my sales rep, and no one would call me back. I finally got a message from the title dept saying that the insurance card needed both our names on it (which I provided within 30 minutes). Apparently they never followed up with their registration facilitator to find out what was the hold up for 85 days. After emailing multiple people (because no one would call me back), I finally got a response from the assistant manager Sean who tried to blame me for their mistake and failure to get my plates on time. This caused my temporary plates to expire and required me to have to pay to park the car in a garage and not use it for 10 days since it is illegal to drive it with expired plates and can be ticketed or towed. I asked Sean for a loaner and he said no. I called the Illinois Secretary of State to report them for failing to provide plates within 90 days and they had to contact the dealer to get a response. I'LL NEVER BUY ANOTHER CAR FROM THEM! read more

I had a great experience with Mike Fezatte. One does not usually associate car dealerships with "good customer experience," but my interaction with Mike was not just professional, but actually quite pleasant! I'd definitely do business with him again. read more

I had an exceptional experience with Michael Romero. I contacted him about a BMW X2 and he confirmed the vehicle was in stocked. I came in the dealership 30 minutes later where I was directed to him. Upon our interaction he was very responsive and respectful. I told him about my concerns dealing with the BMW dealership in Naperville. He ensured me that he would provide me with full transparency. He showed me the vehicle and allowed me to test drive it. I was very impressed and wanted to discuss the financial aspects of the vehicle. Michael was very knowledgeable & honest. The numbers worked out and he provided me with a full break down of the car fax and the performance of the car. Lastly, after picking up the car he set up my bmw app and spent time being attentive making sure I understood how my car performed. I was thankful with how he presented my car with a cute bow and how he made sure I had a full tank of gas, all my questions was answered. He even followed up days later to ask about my experience. Please, visit this location and ask for Michael R he's enthusiastic and pleasant to work with. Thanks again. read more

Good service good people. Always return car with a superb car wash . Will be returning read more

Perillo BMW - Car Dealers Near Me - Chicago, Illinois

Their no hold, no deposit, was questionable. The not informing me of their no third party checks until after a week of phone calls, text, done deal with bank check in hand, and a company check from my own, verifiable funds business for 15k until I was half way there from almost 2 hours away, was garbage. Could've mentioned it was cash or "personal" check (lol) only at some point in the previous week while sending a bill of sale, talking to bank that did the financing, etc. Will never go back read more

I'm going to give Perillo BMW an equivocal review. They are a well established dealership with a well deserved superior reputation. Here's where it gets interesting. Our salesman Ken Reffsin made the whole thing pleasant and even fun. We need a second car and are going back to see Ken very soon! The finance manager was great; explaining everything in detail and making it all very manageable and anxiety reducing. So what's the problem? Well it was the vehicle orientation. This was where the experience turned surreal. The staff member doing the orientation helped us log into the BMW app and showed us how to open the tailgate. Then we are out the door and headed home knowing almost nothing about how to operate the vehicle. Here's the gas; there's the brake; good luck! What happened to a comprehensive overview of the vehicle and its operation so you basically know how to drive it? I can't believe management and the sales people don't demand better from their staff and hold them accountable. I hope they make some changes! How about an orientation checklist signed by the customer and staff person verifying that they have been acquainted with the vehicle? read more

From sales to service my experience has been fantastic. I am on my 3rd BMW and Angelo is my service guy. He is fantastic. friendly and always goes above and beyond. Martin George is my sales guy. He is awesome. I recently got an Alpina from him and he was Johnny on the spot and super helpful with everything. Fantastic duo read more

It's not a very nice place. The BMW merch area is pretty sad with a poor selection. I wouldn't even buy something as a gift there.

I've had 9 bmws in a row, and the service here keeps getting worse. This is likely my last one. They're more expensive than ANYONE, and the ATTITUDES. I ALWAYS feel like I'm getting taken when I come here. Try Bavarian Motor Works, 10x better service, fair pricing, and you won't leave there like you just got fleeced. read more

I have been getting my vehicle serviced at this location the past several years and I can say, I have been extremely satisfied with the level of service I have received! In particular Freddy and Brad have provided a high level of professionalism and candor that I have not received at other Service departments, I would highly suggest them when you visit! read more

You would think that going to the official BMW dealership in Chicago would not get you screwed over. I just spent $3000 on repairs, and got the car back in the same state as before (same failure message). Now I'm wondering if they actually fixed the other things that I requested. I cannot trust what they tell me. read more

I have purchased several vehicles from Perillo. Always professional! A J in service has the best customer service! From sales to service always A+ experience!! read more

I have been buying my BMWs from Perillo since 1994 well over a dozen vehicles and have always been treated like a first-class customer. When I purchase a vehicle or bring it in for service the staff is always professional, knowledgeable and very courteous. I started when I lived in the city but for the last 20 plus years I live in Schaumburg (close to 2 other dealerships) and I still go to Perillo because they treat their customers right. My deal with the same salesman Don Mariano since the beginning and have been very happy. My service advisor Angelo is responsive, helpful and very professional. Always a fantastic experience at Perillo read more

They refuse to service older BMWs. That is a horrible look for BMW. Looks like my next car will not be a BMW.

I brought my BMW in for factor recall service. I waited to bring it in until they had the parts available and confirmed on Wednesday that they had everything they needed and it would be out in a day. One day before dropping it off, service called an confirmed that the parts were set aside for the repair. 45 minutes before closing I get a call that they need to order a part for the recall and the car would not be available for 3-4 days. I asked to speak to the person who told me the part was there and set aside for my service but they had no idea who it was. The mechanic had also left for the day and my car is in pieces. I saw the warnings about Perillo but decided to go to them since BMW would only do the recall work at a dealership. ---------------------------- They called me today, so I called them back. They said that all the work was done and I should pick up the car. (I had my doubts) I went to the front desk and they said all the work was done. Sign the paperwork. I told them I'd sign after I saw the work. They brought the car down asked for the paperwork and I told Angelo to show me the new parts. He looked it up and said, it wasn't completed, they still don't have the part. If I hadn't asked to see the part they would have scammed me. This isn't just unethical, it's illegal read more

Great experience and first BMW. M550i. I reached out back in December through email and was teamed up with Alan, whose not only AWESOME at knowing his cars but will make sure you get what you want, and I did. First time ordering a car as well and it was a smooth process with BMW and got to be involved throughout the entire build. Scheduled the test drive, worked it all out over the phone and was in the dealership for less than 50 minutes when I picked the car up. I really could not have asked for a better experience and am psyched to be apart of the family. read more

Perillo BMW - Car Dealers Near Me - Chicago, Illinois

I recently purchased my third BMW from Perillo and the experience was great. I worked with Jason Neagu, who was wonderful. I initially met with him to check out a few cars that I had seen online and even though I had told him I was just looking at that point, he was super patient and helpful and never rushed or pressured me. When I returned with my husband to actually buy a car, again we never felt rushed or pressured into purchasing. The whole process from start to finish was easy and because of Jason, very pleasant and fun. I have always gotten my cars serviced at Perillo and have never had a bad experience. The customer service is top notch and everyone that I have ever interacted with at Perillo has been great. I honestly do not have one negative thing to say about any of my experiences at Perillo and I highly recommend both their sales and service departments. read more

I've owned 4 BMWs. All purchased from this dealer. I will say their sales team is great. Everything else from a customer service stand point absolutely is terrible. I dread walking in to get my car serviced. No one smiles, no one says hello. It always takes 20-minutes for someone to even acknowledge you. It's frustrating but has yet to be a good experience for me here after the sale is closed. read more

Getting your car after being serviced is an absolute joke It shouldn't take 25 minutes for them to bring it down This is kra kra Wake up!!!!! read more

Update to the update: I've been in contact with administrators from BMW North America and from Perillo, overall everyone I've talked to understands my frustrations and the anger that comes along with that. Overall, just a SUPER unnecessary and unsavory experience. One star bump for the attention paid by BMWs corporate offices and the in person convo I had with the Service Administrator. read more

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Turn off your LED sign at night. It keeps the entire neighborhood up. It's too bright. Every time the alderman reaches out them to turn down the brightness, they do it for a week, then turn it back up. Also, the service sucks and they are liars read more

I had the pleasure of meeting Sean Dwyer by fate. Perillo happened to have a lovely X7 that fit what I was looking for. I called and was connected with Sean who answered all my questions. He didn't pressure me into the purchase nor did he stalk me as it took me almost a week to see the car in person. It was a neat and very easy transaction. I recommend working with Sean! read more

Mike was a great sales person to work with. He was approachable, showed us all of our options on the X1 and most importantly, did not waste our time like other dealerships. Easiest car purchase of all time! Sebastian in financing was a breath of fresh air, too. read more

Great car buying experience but service center is awful. Took car in for annual service and to fix a loud noise when reversing. It took two return visits with car being there 3 nights and 4 days for them to finally fix it. When it was all done for $$$$, they told me to pick it up and it took them 45 minutes to find my half washed car. I tried to talk to someone to figure out the issues but no one was available. read more

Bought a car on Thursday, told me it would be ready by Saturday at the latest so i would have it for easter, Saturday they say no it won't be ready and maybe Monday, Monday morning I call and they say they don't know yet and they will let me know later, 4 pm they call and say it will be ready at 5:30. I show up at 5:30 to see the car had 7 miles added to the odometer and a damaged rim that was confirmed to not be there in the pictures of the car on their website. The closest gas station was 0.5 miles away... why was a sold car driven around downtown chicago for 7 miles and was the damaged rim the reason it wasn't ready Saturday? They said they would have the rim refinished but they are busy so they think maybe by Friday I will get the car. This means the best I can hope for is to get a vehicle 8 days after buying it and paying to have it insured... if the roles were reversed you can bet they would not be waiting 8 days for me to pay them for the car because they sure didn't wait 8 days to cash my check. read more

Deebo always takes care of me and gets the job done in a timely manner. Such an understanding technician. Thank you!