I recently purchased my third BMW from Perillo and the experience was great. I worked with Jason Neagu, who was wonderful. I initially met with him to check out a few cars that I had seen online and even though I had told him I was just looking at that point, he was super patient and helpful and never rushed or pressured me. When I returned with my husband to actually buy a car, again we never felt rushed or pressured into purchasing. The whole process from start to finish was easy and because of Jason, very pleasant and fun. I have always gotten my cars serviced at Perillo and have never had a bad experience. The customer service is top notch and everyone that I have ever interacted with at Perillo has been great. I honestly do not have one negative thing to say about any of my experiences at Perillo and I highly recommend both their sales and service departments. read more

Turn off your LED sign at night. It keeps the entire neighborhood up. It's too bright. Every time the alderman reaches out them to turn down the brightness, they do it for a week, then turn it back up. Also, the service sucks and they are liars read more

I had the pleasure of meeting Sean Dwyer by fate. Perillo happened to have a lovely X7 that fit what I was looking for. I called and was connected with Sean who answered all my questions. He didn't pressure me into the purchase nor did he stalk me as it took me almost a week to see the car in person. It was a neat and very easy transaction. I recommend working with Sean! read more

Great car buying experience but service center is awful. Took car in for annual service and to fix a loud noise when reversing. It took two return visits with car being there 3 nights and 4 days for them to finally fix it. When it was all done for $$$$, they told me to pick it up and it took them 45 minutes to find my half washed car. I tried to talk to someone to figure out the issues but no one was available. read more

Mike was a great sales person to work with. He was approachable, showed us all of our options on the X1 and most importantly, did not waste our time like other dealerships. Easiest car purchase of all time! Sebastian in financing was a breath of fresh air, too. read more

Bought a car on Thursday, told me it would be ready by Saturday at the latest so i would have it for easter, Saturday they say no it won't be ready and maybe Monday, Monday morning I call and they say they don't know yet and they will let me know later, 4 pm they call and say it will be ready at 5:30. I show up at 5:30 to see the car had 7 miles added to the odometer and a damaged rim that was confirmed to not be there in the pictures of the car on their website. The closest gas station was 0.5 miles away... why was a sold car driven around downtown chicago for 7 miles and was the damaged rim the reason it wasn't ready Saturday? They said they would have the rim refinished but they are busy so they think maybe by Friday I will get the car. This means the best I can hope for is to get a vehicle 8 days after buying it and paying to have it insured... if the roles were reversed you can bet they would not be waiting 8 days for me to pay them for the car because they sure didn't wait 8 days to cash my check. read more

Deebo always takes care of me and gets the job done in a timely manner. Such an understanding technician. Thank you!

I purchased my used BMW X3 used in August of 2019 (my first luxury car). At the time, it had 11k miles. At 20k miles, it was due for an oil change. I took it to the dealer to have the oil change completed. By the end of my oil change visit I was charged $1,545 This included a 10% discount because I was surprised that a car with 20K miles would need so much work. The repairman indicated I needed 2 new tires. When I asked if I could take the car to Costco, he said I couldn't drive the vehicle due to it being unsafe to drive with the current tires. Needless to say, I was sold 2 "new" front tires. Unfortunately, one of the two tires was in fact not new and had a previous hole and plug in the tire. Sadly, I was sold a used tire. I have made multiple attempts to reach BMW and even attempted to contact the sales rep. No one from BMW has responded to my calls. If I get resolution, I will post an update on this review. Please use caution when working with these people to make sure the parts they install are new! The thing that scares me most is that I could have been in an accident because of the 'new' tire. This could have ended much worse. Likely, I will not be returning. I am including pictures of the tire (note the tread) and the repair receipt that includes the $765.53 charge for the tires. read more

See all

I bought a certified car but as soon as I got in express way The car started shaking they had to replace 3 rims and tires which was a huge convenience. We asked for service report several times and they kept making excuses. We spoke to sales manager Sean Cuevas who was crass and cold he accused us of doing something to the car and when we asked for some type of consideration as we were limited with the loaner he was abrupt and made more accusations. He is rude and disrespectful. They have a history of fraud and he has a history of disrespect. Go to bill Jacob's customer service is great. Perillo is the worst stay away. read more

Trish, thanks for reaching out but my wife already tried to speak with your manager to resolve the issue and got nowhere. Terrible business practice! Shame on u guys. read more

We bought a new X7 from this location and, sadly, after just 6000 miles, we had to bring it in for service due to multiple errors popping up. Their service department made it easy and quick to get in, get a loaner and get out. Once they had the car they quickly diagnosed, addressed and fixed the issues. Alex was great to deal with. read more

Out of all the Chicagoland BMW dealers, Perillo is top tier. Trust me, I've dealt with all the others. Their service department is usually very helpful. I think the people giving all the bad reviews don't realize how many cars the service department deals with each day. Over the years we have purchased from other dealers, but we always come back to Perillo's for service. read more

You can call their service advisors numerous times but they won't return your call. Everyone's mailbox is full and extremely unhelpful. I don't know how one can be so unhelpful. read more

Car won't start. Called them just now (the Chicago Perillo facility) to send someone to jumpstart and assess if battery is revivable or dead. Am being told I need to get it to the facility myself - contact a towing service! Why would I do this and not go to another workshop instead then? what's the point of a BMW service center if you can't have send someone to look into the issue/arrange for a pickup?? Very Disappointing service!! read more

We worked with Michael Fezatte. He was very helpful, personable, and professional. We are extremely happy with our new car, and I would highly recommend him. read more

I am leasing a 2020 X3 that is still under warranty. Perillo BMW refused to replace a defective key fob that had failed THREE times leaving my wife stranded each time. I took the vehicle to the service department twice, the battery was replaced, and I was told that it passed diagnostics. So I am just waiting for it to fail again. At least the service manager showed me how to access the vehicle with a dead key fob. I will not be doing business with Perillo BMW again. read more

This review is for Jason Goetz. I was getting ready to order another X4M Comp since there was few available in SW Florida. I did an online search and found there were two in Chicago in the color I wanted. I submitted a late night online inquiry with both Perillo and another dealership local to them. Jason contacted me at 8:30 am the next morning and we had the deal done by noon. I'm extremely busy and dont have a lot of time to talk. Jason was very proficient with texting. Very professional and to the point. Their prices were fair in this market as well. The other dealer I applied with at the same time I applied to Perillo, called me that evening after I had already inked with Jason. Perillo sold this car to me because Jason is a professional salesperson, making contact quickly, no games, no back and forth, a true professional. I have had more M cars than I can count, I will be contacting Perillo and Jason for my next one!! read more

I am a six time BMW owner but first time dealing with this dealership. During the purchase I was promised two key fob's on a used car. After the purchase the same evening when I returned to pick up the car I was told by the salesman that the car only has one key fob. After a brief conversation with him and a confirmation with his manager I was assured I would receive the second fob by way of them ordering one from BMW. After one month and numerous calls and an email to the manager about the status of the FOB, I was told..."we forgot to order", "it was ordered late from parts", "please confirm your address ", etc I still don't have the FOB. The manager never even had the decency to call me back. I guess he was too busy for me after all the check now cleared. I have contacted BMW of North America for help. Be very cautious when dealing with this dealership. Never again! read more

The worst dealership I have dealt with ever, we are military service family and we are deployed in Guam, USA which unfortunately one of the many struggles that we face while here, a part from food, shortage in supplies, struggles in shipping, among others, we don't have many car options here, we saw the ad for a car we liked on Autotrader and sent an inquiry and then due to no response we called the dealership, from the first moment we called the agent was not nice , had a horrible attitude but we still made an offer to their used car, this was around 2am my time we suppose to get a call back and we had intermittent sleep through the night just waiting if the offer was accepted or not, in the meantime the internet sales rep sent a message so I called him back after hours spent waiting and told me his coworker was working on it , around 4 hours had passed to get an answer, I called the pre owned sales manager Sean Cueva directly at this point was after 5 hours of my offer, explained the situation, the bad responsiveness of their sales team and what we were struggling since we tried to buy a vehicle here but there was a recall on the braking system making the 2024 BMW X6 and X7 models not safe to drive so they couldn't deliver it until they figure out the solution. Sean Cuevas said he had spoken with the General manager and they said they want to keep the car local and they were not selling state side which was odd because they advertised they could ship the car and the amazing service they have to help customers like us that are out of state, a part of doing false advertising (which I'm going to report them for this) as well as reporting them with headquarters for the bad reputation they are putting on the BMW brand, they also LIED to us ... we asked some people to call from other states to see if they were able to sell the vehicle to them and they didn't had a problem in shipping the vehicle and sealing the deal. I'm so disappointed and upset about how this dealership disrespected us and lied to us, as military family we face many struggles with every move, it's already hard for us to leave our families, home, friends and possessions behind to have to deal with companies like this who don't support military families, we had the money on hand, we told them we could take care of shipping, they just needed to accept or counteroffer and that was all... If you are a future or current customer reading this, and if u have a military member service in your family please think if you want to support or continue to support this Perillo Dealership knowing the way they treat military service members who are deployed far away? read more

Perillo BMW - Car Dealers Near Me - Chicago, Illinois

Extremely bad altitude. I left my AirPod on my just purchased car. The cleaner just put my AirPods in his private backpack. The manager and sale did not even apologize and treated me in a totally bad manner. The sale (a man called Mike smoking all the time)even said it's my fault to left my AirPods in the car. Do me a favor choose other BMW and have a happy life! read more

Many thanks to Alex Padalko and his team at BMW Perillo. They picked up my car for service, and it was ready hours later and delivered. Alex was very helpful on the phone and made the process seamless. Great service. read more

Mike F at Perillo was great to work with, super helpful, communicative, and personable. Loving the new car, thanks Mike!

I will say one thing here. You're screwed right off the bat if your needed a new, certified or especially any used vehicle to purchase during the pandemic! Prices are absurd with less than stellar inventory selections. I know I over paid but had little choice in replacing my totaled BMW X5, thanks to inattentive high risk behavior in drivers! So, I bought a CPO 2019 BMW X5 here returned in from a lease. While a nicely equipped one, I'm happy with it. One word of caution here. Do NOT believe Perillo if any sales person or otherwise tells you that you'll get ANYTHING added on to the contract or NOT! I was wanting a BMW cargo mat for an agreed discount off the $214.00, and you can't get one anyway for perhaps months! Pandemic. Otherwise, I spend several hours on a Saturday trying and buying this X5. Eh... The customer service while nice to your face, it is so so here. BMW is a luxury very expensive brand without the customer service to back it up. And, the name of the game: Move, sell that car! Tell the customer anything he wants to hear. You know that's true. Highest margin of profit. read more

See all

Brought my X3 in because some warning codes on the dash. It ended up being wheel speed sensors. They quoted me about $1500 to fix. I declined but they still charged me over $200 just to read the codes. I have never had a dealer charge to read the codes before. read more

Don't waste your time at this dealership. Customer service is nonexistent. The dealership is excited to get your money but is useless after that. Go to a reputable BMW dealership and save the aggravation. read more

I really wish I could be writing a better review, however I simply cannot after the way I've been treated as a Perillo customer. I was in the market for my first brand new BMW - and Perillo had a vehicle that was optioned appropriately. After a little back and forth, we worked out a deal via email and I came in to buy the car. The buying process was pretty hassle free up to this point - until after we had signed all the paperwork and discovered that the new car I was sold had a couple of dents, touch up paint, and a scratch on it. To make a long story short - they offered to get the car fixed without offering any concession on their end, which ultimately takes time and a lot of unnecessary mileage on my new car as I live about 50 miles away. Once we were finally able to agree on a time, they had the car for a few days and fixed the blemishes on the car, albeit in a quick and less than perfect manner. They didn't even get the badging put back on the car correctly. I also emailed asking them to send me a breakdown of the financials on the deal, and essentially was told that "I'll never be able to compute the numbers, just enjoy your new car." I emailed one of the managers at Perillo BMW and have gotten Zero response in about a week. I guess they just don't care now that they've made the sale. For someone purchasing a new 5 series, they sure know how to make you feel like "Hey, we made a sale, now you're on your own." I've had better treatment from "run of the mill" vehicle brands. This is most certainly not the experience I expected to have when buying a luxury brand. read more

Went in to check out some CPO BMW's and to also get a remote programmed for the Saab I was planning on trading in. I pull into the parking lot and am quickly greeted by an acerbic man "no you can't park here for service, the Saab service is a block north!". I have to back up into Clark St traffic and drive a half a block. There are no doors or signs for the service department. I go into the VW dealer and they are nice enough to tell me where it is. I cross the street and still cannot find an entrance. Ask a couple guys working on windows and they tell me in broken English how to get in. Garage opens and an again greeted by a surly older man. "No, we can't program the remote, you must come back tomorrow and it's $90 even if we can't make it work". Ok then! I drive back to the lot and again am greeted by Mr. Friendly - this time I have to explain that I also wanted to look at purchasing a BMW, now he's more accommodating. Walk into the showroom and ask the first sales guy if he has time to show me a few cars that I'm interested in. He doesn't have time for me but finds a very nice older man that the first sales guy demeans. So douchey. Older sales guy is a real pro, shows me what's in stock and we test drive one that I liked (this is why I gave extra stars, for him, not the dealership). I had to run to get my kids and left him my info. No one followed up with me, which is odd from a car dealer. This was two weeks ago and still no contact. Well, they must have thought I was a tire kicker, which was their mistake as I purchased a comparable car yesterday from a dealer who took me seriously and worked with me. read more

The sales process was great. Alan educated us on the benefits of plug-in hybrids and we ended up going with the X5 45e. Alan was very fair during negotiations and walked us through the various options (financing, buying it outright, BMW owner-s choice). The sales process and the test drives were very nice. The car had to be ordered and took about 8ish weeks to deliver, upon delivery, we rearranged our schedules/plans with family to pick up the car before month-end as a favor to Alan. Sebastian was great and did all the financial transaction, advised us on which warrantees to buy without upselling. The experience went sour after the delivery of the car. - I had ordered roof rack with the car. On the date of delivery, the rack was not provided to us. I had to come back to Perillo during work hours only to find out the rack was sold to someone else. they had to re-order it and I have to come back another time to pick it up. - after buying it, we did a thorough check on the car after driving it home and noticed there were scratches on the bottom lip of the cargo door. someone (either during transport from factory to dealership or at the dealership) had dinged up the door and let customers (us) drive it home - for the cargo door, Alan arranged for the car to get worked on at the bodyshop, got us a courtesy car, and it would take 2-3 days. took the car in on a tuesday and got the car back on a Friday, and found out a part (car emblem) was not able to be delivered to the bodyshop. so we will have to bring the car back another time. - within 1 month of buying this new car, i have had to take time from my work day to go back to the dealership 4 time already. number 5 will be when the delivered part is available at the body shop. I asked Alan if there was anything the dealership could do for me for the inconvenience and trouble, and even mentioned we're looking to buy a cargo mat for the trunk. the response I received was that management approved 15% discount for the cargo mat, which equates to $30. I don't think I was being entitled when I felt very disrespected that I just spent almost $80K on a car, and had to spend my personal time on errors/problems that were/are no fault of my own, and am not experiencing the "BMW experience" that I had hoped for, especially at Perillo's in downtown Chicago. Especially surprising when compared to other customer experiences. For example, we spent a little over $3,000 on a travel package through Costco, there was a hiccup during our trip, and Costco proactively sent us a $200 Costco shop card. I just spent more than 20X that amount at Perillo, and their attempt at customer service was $30 and i had to ask. At this point, I just want to get past all of this and move on. Will be looking if I can get the X5 serviced at a diff BMW dealership in hopes of being treated like a valued BMW customer. read more

Perillo BMW is the epitome of masterclass service you expect from a high end dealership. Albin Guzman's ability to present himself with exceptional professionalism and knowledge, along with attentive communication allowed me to have a very enjoyable experience while my vehicle was in for service. Thank you to Albin and the team at Perillo BMW for all your efforts! I will continue to recommend anyone to Perillo for your future automotive needs. -Johnny V, Chicago, IL read more

A lot of the reviews below are highly emotional. I much prefer to simply share the facts and let you decide if it is worth buying your next vehicle at Perillo. First and foremost I purchased a used vehicle. It was a 2007 BMW with just over 88,000 miles on it. The buying process was as smooth as could be expected. I saw the car, test drove it, it was beautifully detailed and had it's obvious character marks from the years it been driven by it's one previous owner. We opened up the engine compartment, listened to it roar and the obvious next step was to talk about the car's history. Things during the sale were pretty easy, but pay attention to the next analysis of the car because this is where things got interesting a month later. I have an inspection report that is branded Perillo. There are three grades. A number 1 is good, 2 is acceptable and a 3 is service. The report runs over just about anything you could think of. The bumpers showed a 2 as they had quite a few dings on them (those character marks I talked about earlier) but nothing else was alarming. Specifically all leaks passed with a 1. As we talked about previous maintenance, we talked about 3 things that had been done to the car. When Perillo received the car, they had the leak in the oil housing "repaired." With this wealth of misinformation I purchased the car. I didn't haggle much. I didn't care to. I just wanted the car. It was beautiful as far I could see, it had been inspected at the dealerships request and I had paperwork documenting a repair. So I went home the proud owner of my first car since moving back to the city. A month later I took the BMW in for a brake fluid change as per the on board computer. I dropped it off in the morning and received a call in the afternoon. I was informed that the engine had several leaks which subsequently failed the car's inspection during the maintenance, one of which was the oil housing. Alarmed I informed the young man on the phone that I had purchased the car a month prior and that the salesmen told me that repair was taken care of. He didn't say much of anything and I asked if I'd get a copy of the report when picking up the car. When I picked up the car I did have to ask for the report again and the young man came out. Again I stressed to him that the repair was done prior to purchase from his own dealership. And again he didn't have much of anything to say and let me go on my way. Incredibly alarmed at this stage that I may be driving a bad car, I quickly requested the inspection of the car by an independent mechanic and another BMW dealership. Both verified two things: 1.) The oil housing gasket was indeed leaking. 2.) The oil housing gasket "repair" was not performed properly according to BMW spec. One of the inspections noted that the repair probably hadn't been done by a BMW mechanic. I settled on getting about $3,300 worth of work done at another BMW dealership whose inspection of the car yielded the following assessment: This BMW dealership said that given the engine oil leaks, they would've never even perused selling the car on their own lot. The car simply wouldn't have been worth the money given what they would've paid for the trade that the previous owner made and they would've been forced to send the car to auction. Each dealership, however, operates differently and BMW has no set standard by which they recommend selling used cars as dealerships are independent businesses. Armed with information I confronted Perillo on the issue. This is where things started to get interesting. I very quickly found out that Perillo does not perform inspections or repairs on low dollar, low margin cars. Instead they seek the services of a third party mechanic that inspects the vehicle and makes repairs. Up to this point, I had though Perillo BMW looked at the car and made the repair given all of the documentation was branded by them and I was never informed to the contrary. Furthermore, I never thought to ask as I was purchasing a BMW from a BMW dealership for a reason. They investigated my case and my request for them to kindly cover the cost of the seven hundred or so dollar repair for the documented leak that they claimed was fixed at their request prior to service. It is unfortunate that they denied my request and instead I was offered a detail by one gentlemen and a $200 service credit by another. They did say they intended to offer to buy back the car, but this was after I had already said I wasn't willing to give the car up. I'm simply sharing this experience so that hopefully in the future purchasers of what Perillo considers low dollar, low margin cars can ask all of the proper questions and have the car properly inspected to accurately identify the true condition of the car. It is unfortunate that these are questions that you even have to think of asking in the sales process of purchasing a BMW at a BMW dealership. But I guess that is simply the sad reality. read more

See all

My husband and I purchased a certified pre-owned X3 from this dealership. We went to every single dealership in the Chicagoland area- this was the best by far. The inventory was large and we were treated nicely. Eddy helped us and he did a fantastic job! We found a car that we like but since it was pre-owned, there was a small dent in the back seat from a car seat or something. There were also very minor scratches. Eddy got the back car seat fixed, all scratches removed, and the car was nicely clean. The purchase process was an easy and smooth process. I would purchase here again and recommend Eddy to friends and family. read more

Perillo BMW - Car Dealers Near Me - Chicago, Illinois

BEWARE IF YOU BUY A USED CAR HERE!!! You're not going to believe what MARK SCHNEIDER, Perillo's General Sales Manager told me. I purchased a used 2015 BMW w/ 57k miles. Within 2 weeks it started acting up. I scheduled a service call to find out what's wrong. Before the service appointment the car broke down leaving my son stranded on the highway in the middle of the night. I'm told the battery was dead and needed replaced, and the alternator also needed to be replaced to a sum of just under $3,000. The tow truck cost over $100. I PAID OVER 20k for this car for my 2 children. I asked that Perillo pay the cost of my battery and tow since I had owned the car for less than 1 month. I was told NO! Perillo's not going to cover the charge. I told Mark about the Consumer Fraud Act which protects consumers like us and the U.C.C. laws which also protect us from bad businesses. MARK SCHNEIDER told me this was my fault and I should talk to my lawyer. I told him I AM a lawyer. Not only did they lose what could have been a few years of service but lost me as a first time customer. Guess I'll call my attorney as he recommended. read more

I Wish there was a Zero star! I went there in june 2015 for a brake fluid change. Thats it, nothing special. They quoted me $150, but charged me extra during checkout for actual parts and fluids ($150 was only labor) - should have just told me total amount before hand. BUT I was to drive across the country (chicago to san francisco) after the repair was done (and I made that clear to the bmw guys). And when I took back my car on saturday (only pickup available no repairs) then my car immediately showed me a red light saying stop the car immediately because 'brake fluid is extremely low' I contacted bmw they said they din't have technician in today (saturday) which I understand, but the fact was I only went there for fluid change and they messed that up! I was asked to bring back the vehicle on monday but not to drive back to the dealership - instead bmw Roadside assistance told me when there is a red warning light means you can't drive, so they got my vehicle towed back to the same place! When I went there i was very displeased. they fixed the issue (apparently only the sensor was disconnected - still not safe to drive without sensors!) and I got my full money refunded. Terrible experience. would not recommend. Wasted 3 days, inconvenient. read more

Perillo BMW - My car had to be towed back to pirello after they messed up the job - Car Dealers Near Me - Chicago, Illinois

I have been so pleased with Perillo's customer service for the last five years. Alex Padalko went out of his way to do everything he could for me in the shortest amount of time. I really appreciated Alex's professionalism, attentiveness and follow-through. Thank you for my making my latest car service experience a pleasurable one. read more

I've visited this dealer twice for little things And I've found both visits the staff is apathetic and sluggish. Long waits and not much in the way of customer service. While having new plates put on my car the man placed the plates on my trunk and hood scratching it. I feel the team should respect the vehicles better. read more

absolutely terrible service had a flat tire sent it to them to get repaired & the same tire has been going flat since I got it back. Every time I take my car in it comes back with something else wrong. read more

Dear Trish, your employee Jamie should tell us at pre inspection. I didn't do anything to my car in the last month. Yeah, you don't believe it. Thank you for replying anyway. Jamie has left, some other people said she didn't do good job and I need buy her fault. That's what your current employee commented others. Congrats, such Nice team work. BTW, I have iPhone photo recorded all my car details and date. Please see it clearly. My photo was taken on May 31st 2015!!!!! Please see the scratch you mentioned " 8 inch". It was there at least 11 months!!!!!! Pre inspection was May 2rd 2016!!!!!!!!! Good luck to your future business. But I doubt it. Haha. Done with your place. read more

Perillo BMW - Please open your eyes clearly, see the date time, the scratch you mentioned "8inch". Your pre inspection date is May 2 2016!!!!!!! - Car Dealers Near Me - Chicago, Illinois

Shady! Shady! Shady! Do NOT get your BMW serviced here, especially if you're not under warranty and are paying cash. This is the SECOND time I take my X5 in for one thing and after it's repaired, there's something else wrong with it. How does THAT happen? Money grab if I ever saw one. Literally picked it up after both repairs were finished and needed something else done as I'm driving off of their premises. What are the odds of that happening?!?!? I'll NEVER go back there. A word of CAUTION for anyone out of warranty getting BMW service here. And I agree, it was my fault for trusting you guys again after the first time this happened. read more

Alex was my service advisor and he was beyond helpful. He went out of his way to show me how to get my car serviced in the most cost-effective manner and even arranged for a loaner while my car was not available. He was friendly, knowledgeable and thorough and it made the experience much easier than I anticipated. I would highly recommend Alex and Perillo to anyone on the fence and I will be back for future service. read more

My service advisor Alex Padalko is excellent at his job. He's thorough efficient and courteous. Things get done when they're supposed to get done and is patient explaining the process. He knows the cars and their intricacies extremely well. He also did a really great job maneuvering through the process of dealing with my wheel and tire insurance policy. Thank you Alex. read more