Honest and explains in detail the service needed on my vehicle also any recommendations.

I bought my mustang back here in 2008 and they were extremely kind and accommodating. Still remember how good service I got here. Musting lasted for 12 years as well. Great car. read more

I just purchased a 2021 Toyota Highlander through Pennington's. I found them through Edmunds & they made the process very easy. Chuck was very insightful & kind. He was keeping in touch throughout the week to make sure I knew what was happening & what to expect. Tiarrah helped finish off the paperwork, it was super easy & took a little over an hour. Thank you Pennington's for making car buying easy & not stressful. I absolutely love my new car! read more

Pennington's Auto Sales - Car Dealers Near Me - Orange, California

My daughter and I had the very best experience buying a nice 2011 Honda CRV with them. We left feeling like family, very well taken care of, and extremely satisfied with the condition of the car and the terms of the sale. They even helped us get substitute financing when my company tried to increase the rates at the last minute. I cannot recommend them enough to anyone looking for a fair deal, and Superior customer service. Give them a try first before going anywhere else! And tell them we sent you and send our best. I'd give them 10 stars if I could. read more

Pennington's Auto Sales - Our new car!! - Car Dealers Near Me - Orange, California

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I recently purchased a 2024 Chevrolet Silverado 1500 LT Trail boss and I will say, that was by far one of the easiest and most professional settings I have been at. Not only was my seller, Mark Maker, a knowledgeable man with every truck we discussed but he was also a very straight forward person. I came in knowing what I wanted and he got straight to the point which I enjoyed. The financial manager, Yosef, was of great help as well! 100% recommend Mark Maker if yog are in the market for Chevys!| read more

I thought I left a review while back but I guess it didn't upload. All I have to say is this place is amazing honestly love Melissa and Tiarrah my little white Nissan finally gave out 8 years later my sister took real good care of the car. It was my second car purchase PA Sales I highly recommend this place. Thank you guys!!! read more

OMG!-Worst customer service. Ive never experienced anything quite like it. My friend Beth was looking to buy (had cash in hand) We arrived hopeful & optimistic and we were excited and we're looking forward to be driving away happily and in something nice. But that was def NOT THE CASE!! ...We had to call a Lyft and left feeling perplexed and somewhat "belittled" We were referred to Pennington's by a sweet lady, Who in my opinion got screwed over by them, but for some reason, still had nothing but nice things to say, she even told Beth that she would prolly have better luck then she had and would more then likely be able to find something nice. BUT unlike that woman - I definitely will not be passing any type of referral on. read more

Melissa is an absolute doll! She really cares for her customers. She is the sales lady with a heart of gold. Chuck, the owner, knows cars like nobody else. He has been buying cars since he was a teenager. read more

I believe remote buying is not going away after Covid and even though this took over 9 days due to driver shortage to have it shipped cross the country it was worth the wait ‼ read more

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I bought my a son a car in April 2022 and it turned out that there were several things wrong with it. It went bad within 6 months and was undriveable. We ended up having to replace the pistons, water pump and head gasket. What a nightmare. Our mechanic wanted and Initial $4k but could not promise the outcome or if it would be over $4k. Chuck said they were too "busy" to help. They told us the registration was paid for 2022 but when we went to check it was never paid. Never again! Chuck should have taken the car back with all the problems they had. read more

I can't believe what I'm reading!! From all these negative reviews, I can only conclude that there must have been a disconnect in the communication. Melissa is a very caring woman who only wants the customer to be completely happy with their purchase. And Chuck, he is such a compassionate man who takes pride in selling only the best used vehicles. I just bought my third car from them and over the many years that I have dealt with them they have been nothing but kind and caring. The whole office is filled with caring people. When you walk through those doors they treat you like family and only want to put you in a vehicle that you feel good about purchasing. They even help people who have less than perfect credit find a car that fits their budget. And Pennington's stands by their vehicles! Over the last 10 years they have sold me some really great cars! I will not shop anywhere else. I'm sorry that others have not had the same experience and maybe they just need to give them another try because all that I have read is the complete opposite of what I have experienced through the years. Give them a try and you will see how great they really are. read more

They were very helpful. Made buying a used car so easy. Chuck was awesome. He is super nice and friendly and so are the rest of the staff.

Thank you so much for your kind and helpful service. A professional business that answers any questions you may have. They do everything you need as well! Such a kind and honest business. I left with a smile on my face. They make selling a car easy peasy. Thank you Chuck for having such a honest and professional business and thank you Rosie for being so helpful in process. I recommend this business 10/10!! Thank you for buying my car! read more

If I could rate this place with a 0 star- I WOULD. but anyways, I was referred to Penningtons Auto sales by a family friend. I had mentioned that I was looking to buy a used car and she said that she knew of a place that could help me out. Upon arriving at Pennington's, my friend and I wondered around the used car lot "if you could even call it that" for about a half hour before anyone even approached me to ask if I needed help with anything. It's not like they couldn't see me or anything... because the "lot" isn't even a lot, it's a tiny little parking lot area all the way in the back and behind the other businesses there in the industrial complex that they are located in. Right off the bat I was unimpressed by the selection of cars that I was looking at. I truly thought that I was looking at the overflow area for the service department or something. Eventually a woman came out, i believe her name was Melissa....but I could be wrong, because she purposely removed her name tag shortly after coming out to "help" me. which I thought was extremely suspicious at the time and it wasn't until after our interaction was over, that I realized that she didn't want me to know her name for this very reason- Yelp or BBB. I won't touch on or go into too much detail about our poor experience at Penningtons.... Bottom line, I was very unimpressed by the customer service by that woman, She was extremely rude and condescending right off the bat. She gave me attitude and ( removed her name badge) right after I asked " Do you have any other cars up for selection or is the only lot of cars they had up for sale? Simple question, kindly asked ... But that woman must have been having a bad day because she became rude/nasty from there on. Needless to say/ long story short... my friend and I left Penningtons without purchasing a vehicle. And I will NOT be recommending this place to anyone that I know, that's FOR SURE! read more

Customer Service and Sales team is amazing. Although, they have no communication with their mechanics and their mechanics suck. They are probably the cheapest, worst mechanics i have ever seen in my life and are completely worthless. Sent my jag in for minimal work and it came out ONE MONTH+ LATER with even MORE problems, the head mechanic apologized and i recieved a check but it did not cover anything and I am very disappointed, car had no lights on the dash when i started it up at their lot after they "repaired it", and right when i pulled off, all the lights came on and my dash looked like a christmas tree, if you have any problems with your vehicle after purchasing it, i would highly recommend you go as far away from Pennington's as possible. read more

Chuck and Melissa were excellent. Not only that they delivered the car an hour away for me and it went smooth as butter . I will definitely recommend them to anybody I love family businesses and I wish them well and hope they have another 30 years Again, thanks for a friendly and family oriented experience read more

I was looking for an old, but reliable car for my son, and Pennington Motors had the perfect car. We received very good service! Chuck, the owner and his daughter Melissa really care and went out of their way to make sure we were happy with our purchase. I definitely recommend this dealership. The people are great! read more

Pennington's Auto Sales - Car Dealers Near Me - Orange, California

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First off let's start with this is a family owned company they are extremely sweet and trust worthy I love how chuck interacts with his family/customers he gave made sure to give us the info we needed in order to get the perfect car his daughter and her husband also helped up out by making sure we are one hundred percent in agreement with what we are purchasing To chuck you don't know how much of a impact you have made you have that positive energy that I needed and the HOPE letter you wrote will always be with me everywhere I go thank you read more

I was referred to Pennington Auto Sales by two of my close friends as reliable and trustworthy. I found a beautiful Honda Accord that stole my heart and I fell in love instantly. Melissa and the staff were wonderful to assist me and guide me through all the details about the car and finalize the sale with me in hardly no time at all, and I was driving away in my "new" car the same day. They were good to follow up after the sale and assure me of quality service after the sale. I'm well pleased and strongly recommend Pennington Auto Sales to anyone looking for and needing a solid, reliable car with exceptionally great prices. A+ read more

I flew from Iowa to buy a car here they picked me up I even had issues with my bank as it was a weekend they went above and beyond, it's been 10 months since I bought the car 25000 miles on the car still runs like the day I got it. thanks so much I might make a trip for the wife's car soon not as many hybrids up here. read more

I really love this family and all their staff. I refer anyone I know who is looking for a car there. Melissa is such a kind person she doesn't try to swindle you she takes her time to try to help you get exactly what you're looking for and exactly what you need. The first time I came here I was in a bad place and my credit was shot. They helped me get into something I could afford that I loved. Now two years later I have a second car I purchased and I am extremely happy. I will continue buying from them. I have always had scummy people selling me cars that pressured me and made me feel like I was just commission. At Penningtons you're treated like family. Melissa even called to wish me happy birthday! What car dealership does that? Penningtons! read more

Excellent prices, service, and website. They are family owned and put a lot of work into making their used cars feel like and run like new. I found out about this place by word of mouth, they are really honest and I've only heard great things from other buyers. I looked through their website for about 3 weeks until the perfect car for me popped up. I went in 5 minutes before closing time and bought the car, it took about 30 minutes to do all of the paperwork so I'm glad they stayed late to make sure I had wheels to go to work the next day, I bought my used car there 3 years ago and have had zero mechanical problems, just oil changes. I bought a 1997 Honda Accord. I plan to get my next "new to me" used car from them as well. Seems like most dealers out there are not so nice based on yelp reviews. So buy local, buy from a small business, and get a better car with better service. Your buying experience can be stress free! read more

I just purchased my second vehicle from this place and I couldn't be happier. They are an amazing group of people, so welcoming and helpful. My daughter just turned 16 and we will be getting her first car from here as well. I recommend this place to anyone. We love you Chuck, Melissa, Robert, Daisy and everyone else there. Thank you so much. read more

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Most amazing people I've ever met in my life, so sweet, kind, genuine, and down to earth they worked with my credit, and helped me find the most perfect car !! Melissa and chuck are incredible people they're not just trying to make a sell they genuinely care ! read more

Bought my 3rd car today from Pennington. Great customer service n very genuine family owned business. Melissa and Chuck are always a pleasure to deal with. Thank you for making my drive from Menifee worth my time. I am very pleased with everyone there and will continue to do business with Pennington. Thank you again Melissa,Chuck, Tiarra, Daisy n Robert. read more

Bought a KIA from Melissa and her family a couple months ago for a very reasonable price. The service and attention were excellent. We were recommended to buy from them by a large automotive service in Orange that has been around for years and said they have bought many cars from Penningtons. There are literally three auto brokers on the same street as this service location but instead they sent us to Pennington's. Are there problems with the car? Yes a few. I didn't expect something new off the assembly line. It's a used car. It's going to have some wrinkles and aches here and there. We got it with 135K+ miles on it and it works just fine for what we need. Would I recommend Pennington's? Absolutely! It would be my first and hefty recommendation to anyone wanting an affordable used car. The family treated us great and were patient with us while we pondered which car to buy. Will certainly go back for Car #2. read more

Went to buy a car here on a recommendation. Don't do it! They sold me a car that hadn't been smogged (wasn't told this until AFTER paperwork was signed). Was told to drive it a hundred miles or so to "reset" the monitors. Drove it 100 miles, came in and they said I need to drive it more. Went and wasted another tank of gas and drove back same day to recheck. Nope!!!! Drive some more!!! What?? You sold a car that can't be registered or smog checked. Is that even legal? Answer: NO. I was told they would give me a loaner and one of them would drive it around until it would pass..uh...NO! They wouldn't unwind the deal because "we can't do that" Another lie! It is illegal to sell a car that cant be registered and therefore contract is invalid!! Be aware of what they are selling you. The car drives great but what good does it do me if I can't even legally drive it? What a joke!!!! read more

Went to look at a truck they had advertised on Craigslist, it was in great condition, low miles for the year, but there were a couple things that raised questions, there was condensation in both headlight assemblies, probably the result of power washing under the hood to detail it. Antenna was missing, small amount of damage (dent) on the rear bumper. But mostly there was a small area inside the door jam were the paint didn't look right and was accompanied by a little rust in that area. We asked several times if they knew if it had ever been in an accident, to which they answered "not to their knowledge" And that "the report" doesn't show anything. When we asked about the tags being due, they said they hadn't smogged it yet, but would have that done the next day. We put down a $100 deposit to simply hold it till the next day. That night, we found that exact truck, at Pennington's advertised on CarGuru, same pictures everything, only on CarGuru it stated the vehicle had THREE accidents reported. The next day, Pennington called us to let us know they went ahead and replaced both headlight assemblies, installed the antenna, had the smog complete, and it was ready to go. When we confronted them with the information about the accidents reported on CarGuru they stated "we didn't get the report on that vehicle yet" which was contradictory to "it doesn't show anything" They said they would obtain the auto check report, and get a report from the DMV. So we waited, then they started to blow up our cell phones trying to contact us. When I called them back, they confirmed it did in fact have three "minor" accidents reported, which were all repaired, and no frame damage. Of course how would I verify this. And was the dent on the rear bumper part of one of those three accidents? Was it four? Anyway, I felt they honestly didn't know about the accidents, but how do you "not know" a vehicle history if this is what you do everyday. Once I told them I was no longer intetested in the vehicle, seems they couldn't comprehend that I didn't want a truck with a 3 accident history that was going to follow the vehicle around for the rest of it's life. They became a little too anxious about convincing me "what a great deal it was" Even went as far as "take it for a few days, drive it around, have your mechanic check it over before you decide" Wait...What? Your going to just give me the keys and say "here, take it"? I'm sure I would have had to fill out all the paperwork and "purchase" it. Then be introduced to their "return policy" if I indeed decide I don't want it. I had THREE people trying to convince me to take it, all with "why don't you want it" "These are really hard to find" Well, that's good, then they shouldn't have any problem finding another buyer, just isn't going to be me. That said, it was a great truck, and they addressed all our concerns on the issues we had, going as far as replacing parts, and I honestly got the impression they had no idea about the accidents... until I found them. The only issue is "why" wouldn't they know about this stuff. read more

Do not trust these nice people. They make you feel like they are watching out for you but they are not. We bought a $4500 car Nissan Altima from them, 45 days later the motor went bad, they replaced it for what seemed like a good deal at $2300. After that it was back in their shop more than on the road. We were able to sell it for $600 after we were left stranded on a remote road 87 miles from home . We only owned it for 4 months. So disappointed, we feel robbed. read more

I bought an 01 acura in April 2013 I put 3k down and have been paying $250 a month. a few weeks after I got the car I realized it was leaking oil, Now 8 months later my transmission is out. When I called and spoke to Chuck he said it would be a little over 3k to fix! I still owe $2,390! It sucks that I had to pay $4500 for a car I could only use for 8 months, now my only choice if for my mechanic brother in law to pay off the car and keep it. Since I wont be coming up with that kind of $ any time soon. I guess Ill be taking the bus for a while... read more

I've purchased many cars in my life and by far this the best experience I've had. Chuck and his staff/family were very courteous, helpful, and were on top of every detail in the transaction. The Accord we bought was for my son and Chuck made sure that we received the best financing deal we could get. Very highly recommended! read more

Pennington's Auto Sales - Car Dealers Near Me - Orange, California

I have nothing but good things to say about my experience here. It is a very "at home" atmosphere. When I come by I'm greeted with hugs and they remember my name. Thank you guys for everything and a special thank you to Chuck and Melissa! I'll definalty be recommending my friends and family. read more

My car started needing expensive repairs ~ just not worth it, so a friend recommended this used car dealership. The owners were very friendly, honest, and helpful. I literally picked out a car in one day and drove it home two days later. This place is family-owned - I totally recommend it! read more

I have had this car for 6 months and spent tons more on repairs than payments. The check engine light came on less than 48 hours after purchasing the car, of which I was out $500. These guys give used car dealerships their bad name. STAY AWAY! read more

Was looking to sell my car and first thought of Carmax. I put that into google maps to see where the closest one to me was, and noticed this little red dot appear down the street from my office. After further investigating what it was, it turned out to be Pennington's. I checked their website and gave them a call and after work I drove over to get my car appraised. They were respectful, thorough, quick and within 20-30 minutes I had an appraisal on what they may be able to offer me for my car. Once we finished talking, they suggested that I do still go to Carmax and see what they would offer, and they may be albe to even go above the carmax price. Went to carmax, and had a terrible experience. Some strange circumstances added to the frustration such as an appraiser getting into an accident with the car he was test driving/appraising, leading to longer than usual wait times. After 2 hours of sitting around it was finally done, and was only slightly higher than what Pennington's offered. I took the offer back to Pennington's and told them of my experience and told them they don't need to go above the carmax offer, they just need to match it and I would be a happy camper. Within 20 minutes, I had a check in hand for the carmax price and was on my way. Keep them in mind if you get into a similar scenario and help support the small local businesses in the area. They are a honest and hard working bunch and will treat you like a customer, not just a sale. read more

Pennington's is the place to buy a car! Chuck and his staff are professional, friendly, and honest. They treat everyone with kindness and respect. Their inventory is clean, and not over-priced. They work with people within the circumstances they're in. My purchase was straightforward throughout the process and the deal was one of the easiest I've been a part of (and I've bought over 20 cars). Thank you, Pennington's! We'll be back! read more

It took me a month to find a first car for my son. The Yelp reviews here looked good enough to give them a try. They were super nice, no-pressure and had a very clean car that was actually under Kelly Blue Book retail price (different from most ads I've seen). Since they also have a detail shop and their own mechanics, everything was spotless under the hood. They were firm on the price so we didn't have to go through lengthy negotiations. What I liked was a $150 option to return the car in 3 days (cooling off period). This gave me piece of mind and the ability to have my own mechanic look at the car should I choose to do so. For them it was $150 bonus for having a good car. We've put about 500 miles on it in two weeks and nothing's gone wrong other than a broken door handle (cost me $15 to buy, 5 minutes to install). They provided the Vehicle History Report, and disclosed the car came from an auction. Car Max doesn't keep cars under $10k or over 100K miles. Anything can happen to 10-year old cars with 97K miles and new drivers, so you always have to perform due diligence when shopping. When looking for that high mileage/low cost car, you have to find someone to trust. The car condition could be a toss of the dice not knowing when the timing belt, fuel pump and other components that are designed to go 100k miles will fail. (Look at the Consumer Reports reliability records to pick a good make/model). If it doesn't fail in the first month / 1,000 miles, the seller was OK. I'll update my review again after my 30-day warranty. Anything that happens several months after that have to be accepted as used cars go. It's comforting to work with a good group of people who appear honest, decent, and trustworthy. I will come back with my next purchase. read more

I LOVE THIS PLACE!! everyone here is so pleasant and friendly and helpful! I looked into many places all over OC and LA when buying a car and this place was by far the best! I felt they took my best interest in mind when i bought my car and was well within my budget! I would refer everyone to this place as they are honest people who truly care about you! I can go on and on about the details of my great experience but TRUST me when I say that PENNINGTON'S is thee most affordable, reliable and honest car dealership across all towns! Thank you MELISSA for helping me in my new journey in life and this milestone of car buying...I love my car, i love my payments, I love my life and I look forward to doing business with you all again!!! God Bless and good luck to all of you future car buyers out there..THIS IS THE PLACE TO START AND FINISH!! Desiree S. read more

I am a customer of Pennington Auto for almost 2 years. My daughter bought her first car here. She was referred by 3 of her childhood friends. The customer service is great. The atmosphere is like a working beehive. The staff and owner are unbelievable with their knowledge and help with finding your affordable car. Pennington provides free (and good condition) loaner cars for service and their praise-worthy repairs. Oh.. the best part, being around this family owned and run business, changes your outlook on life. Best car sales business!! Love their Christmas Cards! read more

I was referred to Pennington's by my auto mechanic (Titan Automotive). While I ended up finding my son's used car at another dealership (actually my son was the one who did for the record), I would not hesitate to return to them as Melissa was awesome. She really cared about helping us find the right car and was NOT PUSHY like the other used car lots I have dealt with in the past. Thank you Melissa for all your time and follow up communications even though we did not buy a car from you in the end. read more