These guys were great, was contacted within minutes after submitting a quick quote straight on…read moreYelp. I didn't have a covered spot for them to do a mobile dent repair, so I dropped my car off at their spot in Kalihi. Thiago did the repair and the car was ready to be picked up in less than 2 hours. Also really appreciate their patience and responsiveness to the many questions I had over message prior to the appointment.

Quick good job the bumper was plastic so it isn't like new but it was done. Always a great place…read morethat helps me and my exterior car. Love this business.

I'd like to start off by mentioning the great things I experienced. The team working on my truck…read morewas extremely knowledgeable and patient throughout the process. My partner received pictures and updates along the way, and I truly appreciated the communication, especially since they had my truck overnight. One challenge was how narrow the entrance is when pulling in, but thankfully that wasn't too much of an issue during drop-off. My experience ended up being 4 stars because I paid $704 for diagnostics and a transmission fluid service, only to be told that the transmission issues would likely continue over time. The recommendation given was that replacing the vehicle might be a better option if we didn't want to continue investing money into the truck. Afterward, I reached back out to ask for a quote on either rebuilding or replacing the transmission so I could better understand my options. Unfortunately, I've waited quite a while without receiving a response. At this point, even after spending the money on the diagnostics and service, the truck is still undrivable and sitting in a parking lot while I continue paying for a rental car. I completely understand that transmission work can be complicated, and I am grateful they were able to inspect my truck since I don't know much about transmissions myself. When I first brought the truck in, I also mentioned an issue with my taillight. I was initially told it would be added to the diagnostics at the end, but it was never looked at. I was later informed that I would need to pay an additional $185 just to diagnose the taillight issue. At that point, I decided to simply pick up the truck. The communication was excellent from start to finish while the vehicle was actively being worked on, but as a returning customer, I do feel disappointed that I haven't received any follow-up regarding the transmission quote. I'm hoping someone from the team can reach back out soon so I can better understand what my next steps and costs may be.

I went on Yelp and submitted a new project for my vehicle's repair. Neue was one of a few shops…read morethat replied and had availability. They were upfront about their diagnostic fee of $185 plus tax. I needed a new alternator, belt, and battery for my 2006 RAV4. I asked for a rough estimate so I could compare it to a few other shops, and they told me $400-$600 for parts and labor. After reading other positive reviews, I decided to have my car towed from Kaneohe to this shop. The drop-off went smoothly, and I received a call shortly after with two quotes. The first quote was $2,075 to replace the alternator, belt, and battery, and the second was $3,200 to also fix an oil leak in the engine. This is an older vehicle, and the quote was 4-5 times higher than what was originally estimated. I decided to pay the $185 diagnostic fee and take my car to a different shop. After calling around to a few smaller shops, they told me this specific car requires more labor because the radiator has to be removed. However, they said it should cost between $1,000-$1,300 at most. I ended up going to a local shop, and they completed the repairs for $1,150. They also checked for an oil leak and found nothing. This shop not only bait-and-switched me on pricing but also tried to get me to pay an extra $1,200 for a repair I didn't need. I would give 0 stars if I could and will be telling family and friends to avoid this shop, as they are not honest. UPDATE: 04/16/26 I uploaded a picture of the Yelp message coming directly from your company, so you can't call me a liar. 'If you can't produce this, what you're saying isn't just false, it's libel.' That is a direct quote from you. I also wasn't looking for the cheapest repair, I was looking for a fair quote. After visiting your shop I called three different shops and you quoted roughly twice the amount that they did. So I went with a shop that priced right in the middle and had good reviews. It's also interesting that you didn't mention your $1,200 quote for an oil leak that didn't exist. Your pricing is your pricing I just wish you were upfront about it or provided me with a more realistic quote. The shop I went to used all brand-new parts but sold them at cost rather than upcharging their customers. That business has been around for over 30 years, so it's surprising that you would resort to insulting their credibility rather than owning up to your mistake and making things right. Thank you for further proving my point about why people should avoid your shop. Maybe this isn't the experience for everyone, but as a first impression, it guaranteed that I won't be returning. Best of luck with your business.

Helped us in a time of need 5 star experience. He found us this was meant to be. Super nice and…read morecame fast and helped us. Recommend him always

I requested to get my check engine looked at, called and requested to to get it looked at, agreed…read moreto meet at a spot , I got there no show, and i called and texted no response after waiting for 30 minutes. Wasted my time and gas. Also did not call once I called multiple times

I stopped by Great People for my safety check after driving past their signature yellow sign for…read moreyears and finally decided to give them a try. I'm so glad I did! We were in and out in less than 10 minutes. The process is incredibly organized and they have clear signs showing where to queue, and while we waited, they completed one inspection ahead of us. One employee handled the paperwork while the other performed the inspection, checking lights, blinkers, and making sure everything on the vehicle was working properly. The price was $27 if you pay with cash or $30 with a credit card, which was very reasonable. The entire team was friendly, efficient, and clearly knew exactly what they were doing. Another car pulled in after us for a safety check and was finished shortly after as well. They've truly got the process down to a science. Highly recommend if you're looking for a quick, hassle-free safety inspection!

My office manager suggested that I come here last year. Convenient and very close to work. My first…read moretime here, it was quick and easy. No appointment needed for safety check or was not rudely turned away from auto mechanic shops when it gets too busy despite making calls and waiting/confirmation before coming over. Was impressed with the service so I came back again. On my recent return, i noticed the hours changed. I miss this place having to be opened until 4:00ish since my last safety check. Still do not need to get out of the car but just need to get your required documents ready as well as the mileage since they will ask from you verbally and check your odometer. Need to follow the staff instructions as asked and they do check window tint. They usually take out the old safety stick and place new one on your bumper but this time, the staff just placed it over my old which I didn't like. I tried asking but no time so maybe next time... This place can get busy since I had to park on the side and wait in line queue outside and reversing back into traffic on queen street can be intimidating at times when it is busy after all is done. $27 safety check fee which includes tax (but add $3 more if paying by debit/credit card). Some stuff changed but still I would still consider this place again for safety check and for convenience.