I've been coming to Peet's Coffee & Tea for years, and I can honestly say that my recent experience with Wolf reminded me why I love this place so much. From the moment I walked in, he brought a level of warmth, professionalism, and genuine care that's rare these days. Wolf didn't just make great coffee--he made the experience great. He took the time to connect, made thoughtful recommendations, and delivered everything with precision and kindness. You can tell when someone truly takes pride in what they do, and Wolf absolutely does. It's been years since I've encountered customer service like this. We need more baristas like Wolf--people who turn a simple coffee run into a moment that brightens your day. Peet's is lucky to have him, and I hope leadership recognizes what a gem he is. I'll definitely be back (even more often now). Thank you, Wolf, for setting the bar high and reminding us what great service looks like. read more

So big grain of salt - I love Peet's. Their coffee just tastes the best to me. And unless there is something seriously wrong with the store/experience, I'm always going to give them five stars. This location was nice. It wasn't the rare top-notch Peet's, but it was perfectly pleasant, had a decent amount of indoor and outdoor seating, the employees were friendly and efficient, and the place was clean. Their ceramic "for here" mugs are always awesome... and as an added bonus, you can usually find their gift cards discounted at Costco read more

Slowest service of any coffee shop I've ever been to. The guy taking orders was chitchatting with the customer in front of me. People ordering after me got their lattes before I got my DRIP cup. The guy left the store, he could have handed me my cup of coffee before he left. One person making all the drinks didn't help. read more

I will go to no other Peet's from now on. Simply because of the experience I had today with the extraordinary Mr. Wolf. He greeted us warmly, was incredibly welcoming and charming and sweet. Just an absolute delight of a man. He doesn't make you feel like just another customer. This is what customer service should be! read more

Had the single worst cappuccino at this location the other day. I should have sent it back. (Shame on me) But I was so disappointed and I was short on time. I feel like Peets is losing its mojo. read more

We stopped here on our way home after an extremely long week of work (we probably walked in looking like someone spit in our Cheerios type of week) and were pleasantly surprised by the incredibly friendly Mr. Wolf. Yes, that's what the name tag said. We've never had Peet's Coffee and I decided I wanted to try something absolutely new to me, the vanilla latte with coffee boba and it's sooooo good! I love the taste of coffee but always need some sweetness in it. This is heavyy on the coffee and easy on the sweetness. My boyfriend is a STRICT black coffee and espresso shot drinker. Let's call him a bougie black coffee drinker.. Starbucks doesn't cut it for him. He went with a black coffee and even he is enjoying his beverage. Fair warning it's like liquid lava at first lol. read more

Poor Customer Service 1) You have to ask the cashier repeatedly for a " paper receipt"! 2)Tall gal Angela forgot to put my name Kent on the order so both my wife n my coffee stayed there till the other barista asked what I ordered n she told Me they were ours ( minus a name) cold! What a crock! I notice repeat pattern here having to always follow up to insure items are complete and ready!. Customers should not have to worry about their service particularly at their inflated prices! read more

They have some great drip coffee and bacon and cheddar brioche and toasted caprese sandwich was amaze balls. The service is always kind and make some great ice coffee. The ambiance is chill and Greta place Togo in the morning to sip some ice coffee at. I recommend this place for someone looking for some amazing ice coffee and good coffee. read more

The person Who took our order at the register must've been new-she was a little slow but very polite and nice. The barista made delicious drinks and he had very lovely flowing hair, But I wished it would've been tight back. Although there was no hair in our drinks or on our pastries i can't help but think it. There are only three tables outside and all three were filled with people who are going nowhere reading the newspaper sipping their coffee doing work, During a pandemic I think it would be nice not to stay so long because they're only three tables Did find a lovely bench not too far read more

A solid Peet's Coffee store located in the heavily trafficked Northgate mall. While the idea of a dying mall culture in America rings true when walking the mostly empty halls of Northgate, there is always a decent amount of traffic in the parking lot. If anything is contributing to any of the foot traffic, it is probably their fast casual dining options especially since they are all clumped together. One of these options is the solid Peet's Coffee, a North Bay standard for fast affordable coffee. Although I am not a coffee connoisseur, I do appreciate a cup of joe from time to time. With that in mind, this Peet's is completely passable. Welcoming but not too many seats available. Good quality but nothing to rave about. Although not the quickest turnaround time, they do now have a mobile order option which is great if you plan ahead and want to just get something to go. If you are looking for a quick caffeine fix, download the Peet's app and mobile order from here to go! read more

It is what it is. The coffee is good, but the service is hit or miss. They have gotten my order wrong as many times as they have gotten it correctly. For some reason they put the food on the counter near the toaster oven and the coffee is picked up at the bar all the way across the room. Because of this setup, multiple people have grabbed my food and left. The staff gets super confused each time and cannot seem to just get me a new item without getting frazzled. So, I have stopped ordering warm food here. The parking is fine. This Peet's is at Northgate, next to Chipotle. The staff is pretty friendly but hasn't really made an effort to get to know me or my order. The people-watching here is pretty good, but there are rarely tables available. read more

I came to Peet's after a long drive, and so I had to use the bathroom. I know Peet's is trying to be "PC" but this is SHOCKING! They actually had a sign outside both of their bathrooms that said "All-Gender Restroom" as if to imply how proud they are that they let Men & Women from different races use the same bathroom! This is 2019 California.......OF COURSE WE LET MEN AND WOMEN FROM DIFFERENT RACES USE THE BATHROOM! There would be something very backwards if we didn't! All this does is remind people that there are different races, and there was once discrimination. Like I said Peet's Coffee, I know you want to come across as a "forward thinking, politically correct" Company....but this sign is over the top and redundant, and some may even think that the fact it is there is VERY racist from you! read more

Peet's Coffee - "All Gender"....so "pc" it's racist! - Coffee & Tea Near Me - San Rafael, California

I honestly come here just out of convenience because of location. It seems like a new batch of cashiers and baristas have come through. That's great and all, but the new cashiers are so darn grumpy! Good lord. People skills need to be worked on, or maybe Peet's can find people who appreciate and like their job. Small location, outdoor seating is nice if you can grab a table. Better maintenance of the bathroom would be appreciated. Thanks! read more

Peet's Coffee - Vanilla cardamom drank...pretty whirly foam on top - Coffee & Tea Near Me - San Rafael, California

Super confused upon arrival here.... I asked for a hot cup of coffee and they tell me "we don't have any coffee". Is this not a coffee shop??? That's like a gas station not having gas. Had to wait forever for my coffee to be brewed read more

My girlfriend and I went for a little stroll to the local Peet's since the weather was amazing and we needed to get out of the house in the fairly late morning. It's nice having the mall nearby so we can walk or jog over whenever we feel like it. I ordered the refreshing peppermint mocha frappe which I was promised would taste like a frozen thin mint. Tipping the scales at about $5, it was no cheap treat to be sure. It sort of reminded me of said thin mint but not quite, and could have used quite a bit more mintyness for my taste. The service was really good however, and the dog-friendly outdoor seating really made the experience. It's in the nice, newer side of the mall so there's plenty of parking to be had. Definitely a great place to go on a Saturday morning, and I may even find myself returning in the morning. Food: 7/10 Service: 7/10 Price: $ Atmosphere: 8/10 read more

Peet's Coffee - Coffee & Tea Near Me - San Rafael, California

Typical Peets... weak service model No gunpowder tea, won't take coupons offered on Yelp read more

Peet's Coffee - Woops tea isn't a holiday drink... not defined on their promotions - Coffee & Tea Near Me - San Rafael, California

Now I remember why I never come here anymore. Such a bad location. Some of the workers here are not the brightest, very slow, not paying attention to the customer. The ambiance is like a hole in the wall room, fitting for a dead mall. Drinks aren't made well, for example I got like two pieces of ice in my cold brew, it was lukewarm by the time I left the door. Also some of the clientele that frequent this location in particular are not anyone you want to be around. For example, they let a guy hacking his lungs up into the store regularly, he doesn't cover his mouth or anything, blows snot all around. Very uncomfortable place. Avoid. read more

This is my favorite Peets coffee shop!! The staff is friendly and efficient. Of course PEET's has the best quality of coffee! You can't beat Arabian Mocha-Java. Really love the mobile ordering ... I just discovered it, and don't know how I lived without it!!! read more

Josh is very good service and should get a raise he also gave me a brownie which tasted very good and the he was very nice

I like this location because they are making great latte (nicely foam). So it is FIVE STARS for sure. The one star is for CHIT CHAT time among staff here. I understand during the down time, they should have chit chat time and relax. But please don't be so loud. I sat there using my computer a few times trying to finish work. I swear I heard all their conversation. It is so distracting. Other than this, I love this location still! read more

I am not a huge coffee drinker but when my work and personal meetings are mutually agreed upon at a coffee house of sorts, I am usually one confused customer. I came here only knowing I liked Espresso and nothing too sweet. The guy behind the counter was very kind and helpful in suggesting maybe an Americano or Latte with some sweetener. I ended up getting an iced small latte with a small pump of vanilla, and it was delicious! Exactly what I was trying to order without knowing how to order it. Haha! My only reason for taking 1 star away is just the 2 guys that were there around 4:45pm, I wanted to make sure that whatever I had ordered had 2 shots of espresso and I was more than willing to pay for that. I suppose there was a misunderstanding between an Americano and a Latte and 1 shot vs 2, and they were politely bickering that each of them was correct in knowing which had which count. I wasn't bothered by it but being in San Rafael and also working myself in Marin, I can imagine that sort of bickering may rub the wrong Marinite the wrong way. I loved my drink, I even tipped a $1.50 on a $4 drink because I was very comforted and happy I was guided to a delicious choice (that I will remember from now on), but just wanted to make sure that they don't get in trouble by a patron who may over exaggerate the story if it happens next time. If I'm ever in or near the Northgate area again, I will definitely be back. read more

I give a 4 star for their great Fun staff. Had a really nice funny conversation with one of the staffmembers behind the register. He was having fun today! Very nice. I remember that I had more nice talk with the staff from other visits. The location also deserves 4 stars! Parking in front, nice shops around here and enough place to sit outside and inside! Love to sit in the sun and relax! Also a bonus are the pastrys. Varies stuff they offer. Today I had a gingerbread men! Very fresh and nice (never had that before since in Holland we do not have that) Hoorrraaahh also Free WiFi!!! Restroom in the house. It is just that I dont like the coffee very very much. I would pick an other coffeeplace if I had a choice read more

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Low quality- the foam is almost always crappy, often the milk is way too hot,. The staff are harried yet slow, and seem to be either "too cool" Or "too busy" to deal with customers. Annoying to pay a lot for a latte and have it be crappy :/ I know better, but found myself here again today trying again. Very few customers and yet it also takes forever for them to churn out a sub par product. read more

The internet never works here. What is the point in offering something that is so slow? The staff says it's a known issue and managment is aware of it. read more

Dont go here if you want an iced cappucino. I will not go to this location because of this but today my mobile order got sent there (my fault) and when I picked up my drink it was yet again made without even an attempt at making foam. Very disheartening. read more

We were kicked out from our table by the window that we had been sitting at for awhile. We were told it had been reserved by a book club. We were having a business meeting over coffee when we were told by the server we had to move to a less than ideal spot with all our belongings and papers. The book club people were patronizing and condescending not making things any better. There was another patron that had to move as well who appeared as flustered as we were. Seems to me the tables are first come first serve. Seems to me those people should've come earlier to stake out the area to "reserve" it for themselves. If it was reserved for a certain period, why was there no sign? In the end the spot where our table and chairs were was completely empty since the club had moved those to corner. Why didn't the server just move another table and two chairs into the corner for the club? There was plenty of room. Perhaps in the future I too will make reservations to occupy a section of the store where anyone sitting there will just have to move by right of my reservation. Doubt that will fly. This felt very rude and inappropriate to do this to patrons. Will be referring this to the corporate office soon. Date of incident 3/14/19 ~1:45pm. read more

wow worst peet's i have ever been to. Understaffed, rude employees. They got our drink order wrong, and no one put our breakfast sandwiches in until i reminded them we were waiting for them. There are flies everywhere and the cinnamon wouldn't even come out of the shaker because it was crusted shut. Just don't come here read more

5 stars for Richie, Brandon, Aaron and Lena. You guys rock. Richie is probably one of the best baristas I have come across. He made me a caramel macchiato the other day that was just killer. His latte art is great, too. They whip through the line quickly and keep the store clean and tidy. I come here every time I come to Northgate to up my caffeine a little before braving the stores (and trying not to spend everything in my wallet). Conveniently located in between Chipotle and Panda Express, which are two of my guilty pleasures. read more

I love Pete's coffee because it's a little more "local" I mean it's still all over the world but not as much. the vibe is nice with a dark wood building design that's very slick and modern yet homey. I ordered a matcha green tea. Tastes great and the whipped cream adds extra touch to a already great drink. other family members tried to the coffee and said they liked it. the time for waiting is 1-10 minutes and is extremely quick. Online order is just as fast and easy to do. they offer caffeine free teas for kids or adults. Would definitely recommend. the only thing I wish they had was a peach green tea. Love both of those things and think it would taste great read more

Whoever the new lady is with black hair that is slow on the computer and can't get drink orders written down correctly and make a sandwich, please remove her from the store. It has gone downhill since? Where are the leads when she is working? Two new people at a busy coffee shop does not work. read more

The last few times I have been here, the service on the cashier end is very very poor. I enjoyed going to this Peets because the baristas are usually very friendly, but I now avoid coming here because some of the staff is so incredibly unfriendly. read more

I work really close to here so I go in to get coffee from here sometimes. Good coffee but very strong,; if you like mild roasts, I would stay away. I do prefer it over Starbucks which is close as well but still, there are better options in the area. Quaint little place, WiFi and cashiers are friendly. read more

What happened to the old manager? Web site is always wrong and there is a different vibe. I'm driving to San Rafael now

I LOVE Peet's coffee but whoa is this location filthy. The floors and tables are always dirty, and the credit card machine is so filthy I hate to even touch the buttons! I've never seen a coffee shop get this bad, someone call corporate and tell them :) read more

Best Peet's I been to. Friendly staff and great service. Barista (Decoto) makes a kick ass latté. Keep it up guys. read more

Peet's Coffee - Created by barista Decoto. - Coffee & Tea Near Me - San Rafael, California

This is my favorite café for a variety of reasons. All the staff are super friendly, the music is pleasantly light classical and at just the right audio level to increase focus while I work on my laptop. (I find Starbucks music generally to be too loud and distracting.) Their seating is comfortable and they let me work on my laptop as long as I like. Oh, and they offer drinks in nice large ceramic mugs if you tell them "it's for here" rather than to go. It just feels better to drink my latté in a mug, rather than a paper cup. As a regular, I've enjoyed the little extra perks of an occasional discount or freebie. And today, after I paused to talk to other regulars outside, when I came in barista Brage had my standard drink (large latté with whole milk in a ceramic mug) waiting for me when I came up to order. Bravo! read more

I mean, it's good coffee and tea but it can take so long. I understand that sometimes there is a lot of people but 10+ minutes for a no frills iced tea, an iced coffee and two scones crosses the line. The reason I think this is happening is because they really push mobile orders. Sometimes you order your coffee and then in a few minutes it is done but other times you see two new mobile orders per minute. I think this is more of an issue with upper management relying too heavily on mobile orders and less about the employees here. But, some of the baristas do look like they could be helping more. read more

This whole staff today is awful and they need to get it together. They take way too long and because of this location I will never return to Peet's coffee. TAKES TOOOOO LONG read more

Absolutely the worst service I've ever experienced. 15 minute wait in line, to get up there to be told that I could not get any light roast coffee. They did not apologize they did not care he simply just said no we cannot do it. Line was out the door they only had three people working no urgency one of the staff members was carrying on a conversation going on and on totally ignoring the fact that there was at least 10 of us in line. Would never go back to this location read more

They take to go orders before in store orders. So if you're 3rd in-line in the store you're more likely 13th in-line.