I ordered an iced matcha latte with oat milk. Since it was mid-afternoon, not many people in the cafe. Love the policy that there is no surcharge for alternative milk!!! My drink came out quickly. Bright interior with natural sunlight since they have glass walls. Upbeat music. Polite service by the cashier & prompt service by the barista! Very cool: the cashier is bilingual and he assisted a Hispanic couple order in Spanish! Nice! Now if cafés would only limit the time of laptop users. Sorry but they take up seats for too long. Overall great experience. read more

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It's one of the best coffee places in San Francisco. Great customer service very clean and they have fast service so you gotta work. Definitely check out this coffee place is amazing. read more

By far this place has to have the worst customer service. Oh man! I just wanted a simple hot americano and ended up getting a terrible experience with the barista. read more

Staff is so friendly! I chatted with the cashier with the beautiful hot pink hair and they recommended a twist on my coffee that I LOVED. It's in a convenient location close to the Steel Bay Park (I believe it's called?) that has pieces of steel from the old bay bridge. Recommend walking around with a Peet's! read more

The kids that work the counter here are great. Friendly, consistent and accurate. Coffee is always delicious. read more

A great coffee shop right near the entrance of the Brannan street apartment building. Been here a few times usually getting a mocha, latte or regular coffee and they always taste great (not burnt, not over steamed etc) and wake me up. When ordering the cashiers/baristas have always been friendly or welcoming. As for the space, it's about a medium-sized Peet's with a good amount of seating. They keep the space clean and inviting. I haven't used the wifi, but I see people on their laptops all the time, so it's probably a good spot to get work done or chill with your laptop. So a pretty good Peet's coffee shop. read more

Such a friendly staff. They always give my doodle a pup cup which she loves. They make the best Almond Milk Latte in the business. read more

I like this Peet's. Everybody here is nice and friendly. I like their almond milk latte. Convenient location on my way to the office.

Asked for passion fruit drinks without ice, 1/3 gone. WOW, impressive. Guess this why Starbucks wins. read more

Peet's Coffee - Coffee & Tea Near Me - San Francisco, California

They never can get my drink right. I ask for no foam, I get extra foam. The last drink I got was a third foam. Nobody reads the orders there. The employees seem to be unhappy and just going through the motions. Waste of money in my opinion. read more

Work gave me a gift card so I wanted to check it out Saturday morning after my pilates class in Soma. The baristas were super nice and drink came out quickly. First time trying the Havana Cappuccino it was lovely.maybe next time I will ask for it to be extra hot but other than that everything was spot on. I thought the cinnamon was going to over power the taste of code but it actually enhanced quite nicely. Place is clean and tidy, really liked the location. read more

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I like it here. They are good with coffees and grinding beans for home use. Top notch. read more

Peet's Coffee - Iced Latte on a hot summer day - Coffee & Tea Near Me - San Francisco, California

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Unprofessional, impatient staff. I had to walk out not getting my coffer because of their nasty attitude.

Very poor Customer Service been going to Peets for over 15 years once in a while I would get a refill last week. They time to buy my own coffee, espresso machine and make it for my staff and coworkers. I will save $600 a year thank you canceled all refill coffee orders. read more

New favorite Coffee Shop! This is the perfect location if you are looking for a fresh cup of coffee or matcha latte. It's very clean, free wifi and a perfect spot to get work done. Also, the staff goes beyond for their customers. I have been becoming here for a few weeks now and have noticed their fast work and acts of kindness. Jada, was patient and went through the entire menu with me. She never once became impatient with my questions. Anah, you can always catch her smiling and never rushes you. Kevin, always goes out of his way to speak and ask if I need anything. He ensures I feel at home.. whether it's a crowded day or if I'm the last one. It just goes to show what a difference amazing staff can make. It doesn't feel like a chain but a neighborhood coffee shop. read more

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Puppuccino time. We stopped in on our way back from a late lunch at The Grove!! Our puppies wanted a pupp -so we popped on the fly!! Everyone was over the moon kind. Plumette and Maxie loved the Peet's coffee love!! Great staff!! Perk: Very dog friendly! read more

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One full hour before closing they refused to make a sandwich because they had to clean the oven?!

I highly recommend this Peet's location. Their staff is so friendly! Andy Rose is the sweetest, most accommodating person. Marlo makes the best lattes with creamy foam! read more

Peet's Coffee - The great staff at Peet's - Coffee & Tea Near Me - San Francisco, California

I had Large Caramel Frape with Iced Lemon Cake ! Overall great for the price and size. I appreciated how the girls and the whole crew was working hard even at the end of the day! Great service and quality! Thanks again. To Maddie the barista and also to Evy great attitude baristas! Impressed with this store for sure! Take care! Thanks Maddie and Eve!! Great Drink and Service! read more

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Every time coming here people have been great and help was excellent. Will keep my caffeine fix coming from this location

Just got a coffee from another coffee place at the airport and I now feel prompted to write this review. The airport coffee barista was almost hostile. In contrast, when I went to Peet's on 8th for the first time recently, the barista, Isaiah was so welcoming and genuine. Thanks Peet's and thanks Isaiah. Getting a coffee should always be as pleasant. read more

A bright and modern Peet's with super friendly employees. This location features floor to ceiling windows on both 8th and Brennan St that immerse you into the cityscape. The two large tables in the middle are great for larger groups or for working. Smaller tables and comfy furniture surrounds the shop, including on the sidewalk, if you prefer to be outdoors. The employees are super friendly here too! Today, I wanted to order a large black iced tea, but they were out. The barista made some hot tea and chilled it with ice cubes for me--very helpful of her. The tea tasted perfectly read more

There's really no need to talk bad about a customers order when they are right there. The drink was not a complicated one there was only a request of an add shot yet the employees continued to talk loudly about how extra caffeine is ridiculous. I don't think three shots is unheard of and this makes me seriously rethink coming to Peet's if they allow employees to talk badly in front of customers. read more

Why do people gain employment in customer service if they don't like dealing with people?????? The lady at the register & the guy who made my drink was nice and polite. But the Asian lady with pony tails is rude and disrespectful!!!! She called my name and sat my cold pastry on the counter. When I felt the bag was cold, I said excuse me but are u able to warm this up for me? She snatched the bag out of my hand without saying a word and proceeded to put my pastry in the oven. The proper thing to do is say is yes ma'am I apologize let me warm that up for you..... Here's a piece of advice young lady, if you needed a mental health day you should've called out SICK!!!! You are a reflection of PEETS!!! No business means no job & not check.... Sheesh things are not how they use to be.... read more

Closed @ 6:45 am???? I had high hopes for this location not just because it's a new location but because of the friendly staff and face it....who doesn't love Peets coffee?? However we are 45 minutes late from opening up for business....c'mon guys let's do better. I don't want a free coffee, I'd like for you to open up on time. read more

Peet's Coffee - This guy's not getting his morning coffee in time - Coffee & Tea Near Me - San Francisco, California

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Friendly service! Good breakfast sandwiches. Lots of seating. Has my vote. I come here before work for coffee and sometimes on the weekend. Conveniently located under the building I live in! read more

This is the best peets in the city! Truly the best way to start your day. The staff is always kind and polite while the drinks are made efficiently and as ordered. Special shout out to Andy Rose and Michelle, two of the amazing baristas! read more

Can't complain so you get four stars! Coo to just come grab a snack before work. The staff is friendly it's clean my order is always on point. Thanks for making breakfast easy in the city read more

Peet's Coffee - Bar - Coffee & Tea Near Me - San Francisco, California

My family and I walked into this place feeling very cheerful, but walked out empty handed, disappointed, and discriminated against.  We didn't purchase any food or drinks. We decided to leave the place without making a huge scene (confrontation) especially not in front of our children instead. We regret not taking a picture or video of the "rude and possibly racist" employees at this location for everyone to see. Because what I'm about to write is hard to believe. We couldn't believe it either. Anyway, when we got in the car I said, do you think we were being filmed for the tv show, What Would You Do? Because that was really weird - not a normal behavior. Our horrible experience... We walked inside with happy faces and saw three employees behind the counter.  No one was in line.  When we approached the counter the three employees did not look at us, didn't greet us, or said how can we can help you guys? NOTHING! Instead, the two employees (young women) were busy talking to each other - like they haven't seen each other in years.  Now here's the shocker! The third employee (an Asian man late 20s early 30s) was standing next to the cash register.  And literally 2-3 feet away from us.  You would think he would say good morning, hello, or how can I help you guys? NOT A WORD!! And no eye contact. What was he doing? He was looking at the croissants in the box. This went on for more than 5 minutes - with him staring at the croissants.  I'm not making this up guys, that's what he was doing. We didn't say a word. We just kept staring at him to see if he would react. NOTHING!! He purposely continued to ignore us. And I'm thinking this guy is probably on drugs or waiting for his "useless" coworkers (like himself) to help us instead. Now, here's when it becomes more bizarre. When we left the line quietly, the three employees greeted and assisted the customers behind us with happy faces. At that point, we truly felt "discriminated" against. Peet's employees showed us that they don't need to say a word or take the time to look at us. All they need to do is make us feel it. And that they did.               Now I'm a true believer. Nice people finish last and racist people exist in every color. read more

Quality in service has gone down at this location. Staff seems to be careless and don't appear to value people's time here. I ordered my drink through its mobile app to get a head start and when I arrived, it didn't look like it was ready so I waited and waited only to find out 10 minutes later that l my drink has been sitting on the wrong side of the counter instead of the mobile pick-up area where it should've been. And they have the nerves to ask for a tip. read more

I am so tired of the attitude of the employees at this location,8th street . The one next to Safeway on 16th is so much better . I order a simple 2 ice coffees with 2 Splenda and they act as if I have requested something difficult . They will normally rudely say we don't have Splenda behind the counter, so I will grab some and will still not put it into my 2 drinks before putting the lids on . The best coffee but truly Starbucks puts you guys to shame on service . I mean for almost $5 for ice coffee and putting the Splenda in is a challenge . read more

All I have to say is wow, the team, their kindness- and the quickness without making my brother and I feel like customers in and out. Knew both my brothers drink and mine- always smiling. Kaela especially is so sweet. Thank you so much for you hospitality and constant amazing customer service! read more

The staff at 3rd Ave San Mateo CA make my late just the way ask them for it accompanied with a big smile.

I asked for dry cappuccino and I got a latte with extra foam on top. I asked them very nicely to remake it for me. The barista very aggressively dumped foam in the coffee and slammed it on the counter and pushed it towards me and turned around. Not very nice and very passive aggressive. If I get a survey it will be the worst feedback I have ever given for any Peets. read more

I like coffee, but as a trans woman it'd be cool if the white dude with the afro didn't intentionally call me sir every time he made my coffee. It's happened dozens of times now. Guess I'll stop going to Peet's. read more

wtf u guys! I ordered an iced coffee. The guy told me they don't have iced coffee. Only cold brew. I said how can you be out of ice coffee when all you have to do is pour some into a picture and stick it in the fridge? All sorts of attitude from the employees began. Don't appreciate being treated bit chilly because your process does not allow the employees to make coffee and stick it in the fridge. You guys are ridiculous read more

The dirtiest Peet's with the snarkiest Sunday employees. No toilet paper in the bathroom and they do not care. This used to be the best Peet's. What happened? Is it just the miserable Sunday crew? read more

This is a review for the Peet's on Brannan ST. First, my husband and I are thankful their employees are willing to come in and make coffee since it's a luxury not essential. We always make sure to leave a tip. The employees are always friendly. Most of all I have gone to 3 different Peet's in the area that have begun to reopen and this one consistently makes their coffee drinks correctly. Thankfully they understand how to make a traditional Cold Brew Fog and for that I am grateful. lol read more

Friendly, knowledgeable and quick! What else can you ask for? I stopped in because I had a free drink for my birthday and they were happy to assist! Super convenient with parking (metered) usually available. Lots of space if you need to work or even interview a person as I witnessed. Keep the good work up! read more

A really great Peet's location. I worked near it a while ago and now live close by, and the staff have consistently been kind and accommodating. I can't recommend this place enough. read more