The food is excellent, service is great, the environment is very welcoming. I suggest Peet's Coffee in Pleasant Hill if you're looking for a great cup of coffee at any time of the day. Charlotte assisted me the day I went in. Her personality is very friendly, kind, and made my experience at Peet's very enjoyable. Enjoy! William K. read more

if i don't drink coffee at the crib, i'll most probably be at a Peet's. the ambiance, service and coffee are the best in most locations, and easier via app this peet's is in the corner of crescent, next to theater and other shops all around. coffee is the best: get an espresso shot to spike your day babyyy read more

Peet's Coffee - da location - Coffee & Tea Near Me - Pleasant Hill, California

Good service, busy this wkend, bit of a wait to get order, clean, spacious and lots of room for people to stand to wait for their order, ample seating area. read more

Peet's Coffee - Coffee & Tea Near Me - Pleasant Hill, California

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Employee named Zahara (or something similar) who took my order was VERY slow. I mean it took her like 10 minutes (no exaggeration!) to place an order for one item that normally takes a minute or less. I was seriously about to just leave, and 4 people piled on behind me while I was waiting for her. I believe she restarted my order multiple times. She was nice, but it is scary how unaware of how long she is taking and the problems it is causing. Don't think she would be any better doing anything else... she really should just be fired. Sorry but true! ‍ I also ordered an iced coffee, not an iced latte (which I confirmed with her TWICE...) and still got an iced latte... read more

I called in my order and it was ready when I got there just a couple minutes. My coffee was absolutely perfect as it usually is. Then I couldn't resist some of the things they had to munch on and the girl behind the counter was friendly and helpful and smiled. That's about all I need to make me come back again. read more

Mobile orders are great. Came in today to order directly but I noticed the cashier gave me attitude but treated the rest of the customers after me better. I wonder if she's racist since we're the only Asians here. Ordered a matcha coconut and an extra water but the water never came out. People should do their jobs properly without racial bias read more

Peet's Coffee - Rude staff - Coffee & Tea Near Me - Pleasant Hill, California

This Peet's location could be one of the best. It is located in a wonderful place with a lot of free parking. The area is very nice. They also do coffee pretty well and there are no long lines in the rush hours. There is room for improvement though. The employees are mostly bored with their jobs, the NEVER ask names of their customers (at least in my case the never do). If the management could take care of that small issue, like I said, this location could be one of the beast in the whole East Bay. Hopefully, the management will see my feedback. read more

Peet's Coffee - Exterior of Peet's coffee, Pleasant Hill - Coffee & Tea Near Me - Pleasant Hill, California

Need to improve customer service. Starbucks house and I think it's time for petes to do so too. The first person greeting me finally turned around while she was cleaning out the trash. I happily asked if the restaurant have been remodeled and she tersly replied about a year ago. Then another server gave me my food and didn't respond when I said thank you. I said, I think you're supposed to say something to me now and she just stared... What!!!??? read more

I was on a major time crunch when I walked in with my daughter. Two employees walked by me while a third continued to just stay turned around after taking the drink order from the people in front of me. Absolutely nobody said hello, welcome in, be right with you. NOTHING! I had hoped to get 2 sugar cookies because they are the best sugar cookies I've had since my childhood, and maybe ask for a hot water so I could have some tea when I got to where I was going. Finally, I had enough waiting around and being ignored so I asked if the treats in the case were the only ones that were available. I know sometimes I might tend to imagine things, but it really felt like the barista looked at me as though I was an alien with 2 heads. Perhaps she was just really confused by my question???? They didn't have the cookies and AGAIN she went back to turning away from me so I got my daughter and we left. I was incredibly disappointed. read more

Fast and delicious. Got some fresh ground beans and an iced drink. Great way to get my day going!

I went into the store for a coffee and was really put off by the whole layout of the store. The tables and chairs were bunched up against the display cabinet holding all the merchandise for sale. The employee taking my order said that the store had been remodeled back in November. The remodel gave the employees much more space behind the counter, but my initial take on the new layout is that it is very unfriendly to customers. Customers are funneled down one line that has two places to order, one at the head of the line and one further down the line. Customers are squeezed between the long service counter and the merchandise cabinets. There is barely enough room for a customer to get by the head of the line to get to the open counter further down. The old layout was much more open and friendly. This new layout seems designed to hustle customers out the door. PS. All of the photos attached no longer depict the new layout and should be removed. The new layout looks nothing like what is shown in these old photos. If anything, new photos should be posted to show how messed up the new layout is. read more

I do not often take the time to review but the service here is so poor I felt inclined. really hoping a manager sees this and encourages the team overall to at the very least pretend to be friendly. I have worked in customer service for over 20 years - im not of the mentality that the 'customer is always right' by any means but basic communication and friendliness in most interactions should be the norm. I recently started working near by and for the past 2 months have been coming in 4 - 5 times a week. The girls who make the drinks always seem like they are bothered. Alexa in particular is downright rude and needs an attitude adjustment. She barely interacts with customers but when she does shes short and dismissive. The person taking our order today needed her help, she came over, didnt know what to do, went to the back and said to the cashier not us, yah we cant do that. When my coworker said oh? I have done it here before many times (not in a rude tone at all) she turned to her and said 'yah well we aren't supposed to' and just turned around and walked away. This is over a request for steamed lemonade.... read more

Hello there ! My vote will always be for Peets coffee, better then Starbucks, without a doubt. This location has great customer service. Place is cozy, love the coffee smell as soon as I walk-in. It's better then Folders or Starbucks in your morning cup of Grace cup. Wakes you up !! The minute you walk into Peets! The place is tidy and organized. Although I wish the location was better for parking. And I want Peet's coffee to someday have a drive-through. Peets coffee you're too good !! 9/10 #Wink read more

Customer service leaves a lot to be desired. The baristas were not friendly or welcoming. The beverage was tasty, but, I would rather drive somewhere else for my coffee than feel that I'm bothering your standing around. read more

ambience is ok and staff who took my order is nice but then very disappointed with the frappe ~ just like drinking ice coffee instead of frappe and where is the caramel and chocolate swirls??? check with staff and she said i mixed them all and blend it??? well if it should be put all over the cup then i expect to have like that just like the picture on the app. i am sorry for giving one star... read more

Peet's Coffee - Dark Chocolate Caramel Mocha Frappe... - Coffee & Tea Near Me - Pleasant Hill, California

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First time at this location is a positive one. I am normally a Starbucks person, but this Peet's is close to who I am visiting and eating dinner close by for. Banana Walnut Bread is big and has a great taste to it. Fresh and bananay. I forget that Peet's has a pretty good snack options and the size is larger than Starbucks. Nice to have something else for a change. There is only one restroom but it was clear and taken care of. Seems to be plenty of staff. My barista was helpful in what some of the snacks. The music is just the right volume to be heard and still casually talk. The signage outside is best seen driving so something for those of us waking around, it might be good to get something on the north east side of the building. Good size for seating without crowding out those ordering. read more

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ric greeted me with his usual good energy and rmbd i hadnt visited in awhile, im fr gonna miss that dude, the energy from the other 2 working today where so gd. ////cute girl lollll, nahhhh but honest to GOD shout out to dem!!!!!!! read more

I ordered a large caramel macchiato and for $6.25 this was a really expensive cup of milk. My drink is so light and I cannot taste any coffee. I used to like peets more than Starbucks because their drinks taste better and was stronger coffee but I will not be coming back. For this price, the caramel macchiato is only a few shots of coffee, milk and some caramel syrup. read more

Peet's Coffee - Caramel Macchiato - Coffee & Tea Near Me - Pleasant Hill, California

Ordered a oatmilk latte, iced, and when I picked it up I questioned it for it was literally half brown and half white, the oatmilk on the bottom. Never have I received it this way, and I order them often. Off-putting that they can't take the time to stir it like every other Peet's around. It's LOUD, feels like an echo chamber. The set up in this space desperately needs to be reconfigured, it is SO awkward!!!! Remodel gave extra space behind the counter for employees but the front arrangement squeezes the customers sitting/standing. Move the merch on a wall and add more tables IMO. read more

great ama service from earlier morning staff to the afternoon crew always a blessing coming here i come every morning fun fact i travel from four city away to make sure my coffee is how i love it in the morning lol this Anthony which all staff no how i like my coffee even some i did know knew my order and to the manager you've done one hell of a job picking and training your whole crew thanks see you. all tomorrow read more

Came here to grab a pastry after lunch. They need to have a closed pastry display. It is currently behind glass so you can't sneeze on anything but it's open everywhere else. There were flies all over the pastries; SEE THE PICS. I was so extra grossed out. PLEASE change this. 10 months ago someone wrote a tip that there are "flies everywhere" in this location. This is not a one-off situation. Consume at your own risk. read more

Peet's Coffee - Flies all over their pastries, live and actively crawling!!!! They need a closed pastry case like Starbucks for heaven's sake. - Coffee & Tea Near Me - Pleasant Hill, California

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If I can give this place no stars I would! I ordered a decaf coffee. There were two baristas and they were as slow as a sloth. Two people waiting for their drinks and I was the third person. After 9 whole minutes they completed the two orders. I waited hoping my drink would come out quick. Nope. I decided to go up to the counter and tell the barista that my cup didn't have to be completely full. She said she had to brew a new pot. At that point I was livid! I told the barista I wanted my money back. The manager or whatever he was came out gave me my money back. I told him, " I would appreciate it if I was told that they were going to have to brew a whole new pot ahead of time, I've wasted my time waiting. And then would have to wait more. You're workers need to step it up." His response was, " I'll let them know." Then proceeded to go to the back. He didn't care at all about what I said. Now, let me explain myself. I was a barista for 5 years. I was able to make three different drinks by myself with in 5 minutes, specially when one is over ice. I know how fast it is to make drinks. This is why I was pissed. The coffee could have been made by the cup as well, instead of an entire pot of decaf to be made. When the barista looked at the orders she could have easily began that drip by the cup as she was making the other drink. Also, as an employee, you ALWAYS tell a customer a rough estimate of time they will have to wait for something they don't have. I had to say something. read more

Eric was the best! I came in with 3 kids, spilled a drink and he helped clean it up and re made the spilled drink right away. His customer service is amazing! Thank you for making our experience great! read more

Let me start by saying I'm a loyal Peet's customer and the coffee is always pretty good. This location is inconsistent though, sometimes it doesn't taste anything like Peet's coffee. The service and management are usually slow but good. I recently got an Iced Vanilla Latte and it was in three layers. I wish I would've taken a picture of it. I had to go home and remake my coffee. Not ok for someone who paid $9 for a morning coffee with a tip. read more

Scrumptious. Voluptuous. Moistening. Stimulating. Seductive. These are all words that I'd use to describe the beverages as well as that guy named Oscar. His big huge coffees went down my throat and brought me immense pleasure. read more

Peet's coffee seems to have more caffeine than Starbucks. It's gives me an extra bounce. Ha. Their chai is good too. Actually, I know neither have authentic chai BUT their espresso chai latte with pumpkin sauce is my new drug of choice. I was able to bring Benny in, inside my purse. Yes, Benny is my cat dog. He's tiny. But I'm not sure if dogs walking on leashes are truly allowed. Anyway, get that caffeine kick. You know you want to. read more

I ordered a turkey bacon sandwich and had to spit out half of it as it was frozen inside. When I went back in to reheat the remaining half I got a great deal of attitude from the teenage girls working there. Fortunately I wont be experiencing that there again, as I will be avoiding Peets coffee like the plague. A reminder for Peets that employees can make or break you! read more

I love Peet's coffee. The food is average. The service is always friendly. What keeps me from giving this five stars is the size. For being in a hub of the area it's not very big so seating can be challenging and there aren't good outside seating options either. When it's bustling with people it can be difficult to even hear the person next to you. If you get a spot to sit, try not to leave or it will get snatched up quickly. read more

Peet's is the usual chain coffee store. came upon it by chance. store the usual size. not many patrons within. brew: italian roast (dark, L. 3) -lighter than usual tasting dark roast, not bold. -more acidic, not as smooth as the usual Peet's. drips: -quick, courteous service. no one in line -parking more available after i found a space a few minutes away. read more

This is the SLOWEST Peets I have ever been to. Always. There are 5 people behind the counter, and yet, the entire store is full of all of us standing around waiting. Ive never seen a Peet's take THIS LONG. Even a cold food item...my latte just came out & Im still waiting on a non heated item. They need more than 1 food warmer, and more than 1 person making all the drinks. On top of all that, the employees are not nice, not courteous, and I frequently watch them gossip & chat while theres a ton of folks waiting for items. 15 minutes for a latte & cookie mobile order?! When I asked where my cookie was after having my latte for 6 minutes, the girl pointed at someone else & said "shes doing stickers". COULD YOU JUST HAND ME THE COOKIE FOR MY KID?! Seems the employees are just unhappy here & dont care how long it takes. read more

Ordered a vanilla latte. Employee asked me iced or hot, I said hot. The tip screen came up, I hit 1.50. She said my card was declined. It wouldn't have been. So she turned the machine back to do it again. I did and she said it went through. I asked for the receipt. Took a while for her to figure it out (I guess no one asks for their receipt?) but I got it. While waiting, I checked receipt and it showed I was charged for just the tip the first time and for both the tip and the drink the second time. I went back to the counter and another employee said yes it charged the tip twice. And he looked at me for a while then asked if I wanted the tip returned. Said it a few times, getting louder, with a line of people waiting. Anxiety got the best of me - I said no, and I went to wait for my latte. Same employee moved to the drinks counter and held up an iced drink and said well do you want it? I said that's not mine, I asked for hot. He said it was rung up as iced. And again stared at me like I should fix the issue. Not wanting to be shamed by this guy again, I left without a drink. Now, I get that Peet's isn't responsible for my anxiety, but it takes a lot for me to do simple things like go in a busy Peet's and order a coffee. $10 and I didn't even get my latte. Went down the street to the Starbucks. read more

I been stoping by for years but lately during the week there's a new cashier girl and she has no customer services and is very rude with customers when you don't hear what she is saying. With her look it make you feel stupid withe her reaction. It may be good looking but need to improve her CS. From now onI'll just stop by the weekends only.:( read more

My favorite Peet's! Thank you for always making my drink correctly! The horchata oat latte can be tricky for some but you guys do a fantastic job of being consistent. read more

I'm a long time Peet's fan and I drink their coffee every morning. But this location doesn't meet expectations. I purchased a pound of beans and they're more than 2 weeks old (16 days since roast date) according to the date on the package - at most branches they are sold fresh. Also the barista didn't give me a drunk with the beans - usually a free drink comes with a pound of beans. Avoid. read more

Ordering was quick but getting your drink is another story. It's understandable that there is a wait because it was the morning but the barista was making the drinks out of order. Multiple people who ordered after me left with their drink (lattes, etc) before me. When asked if my drink was still in queue, she said yes and that she was very busy. But then my drink got made right there, right then. It makes me wonder if I would've needed to wait even longer if I didn't say anything. Management needs to staff this location better because at one point, there were probably 20 people inside with only one barista making drinks. Good thing another one came to help eventually. read more

I came in for a cup of coffee. Initially when walked in I looked at the board and quite frankly, I was looking the wrong way! - The girl asks, "Do you want to buy a pound of coffee." - So I just say, "No, sorry I don't know which board I am supposed to look at. Can I just have your coffee of the day? The lightest roast." - She says, "No, we don't have the light roast." - I say, "Can I have your medium roast?" - She says, "No, we don't have the medium roast." - I say, "Okay, can I have your dark roast then?" - She says, "We only serve dark roast here. Is the African blend okay?" Well, I figured she could've told me that in the beginning. :/ She was overall nice, and she asked if I wanted a pastry after that. That African roast ended up being really good! read more

Peet's Coffee - African Blend - Coffee & Tea Near Me - Pleasant Hill, California

This is for this location only. I am a Peetnik and love peets generally. At the risk of yelpers not believing me here goes the feedback, I ordered a cold brew latte today, and there was a small insect that looked like a roach. It was on the ice and I took it out of the drink and put it in a napkin to verify. It was a to-go so didn't get to tell the employees. It ruined my afternoon in a 98F weather since I was looking forward to cooling off with the drink. read more

this location sucks i ordered a chai latte one time and it was straight up just oatmilk i felt disrespected read more

I love peets coffee, I get a lot of their lattes and iced fog teas! I don't have any complains about their coffee but the employees. they're all nice but I wish they would wear gloves and masks during COVID-19. I noticed some do, some don't. When they started doing the procedures of where they were taking orders by the door, I've seen some staff not wearing masks, nor gloves AND used their phone while they were taking care of the pastry they had in order for other customers. It was so unsanitary especially if you're using your cellphone at work and taking care of food. But what surprised me the most today was I made an order online through their app, and the picture shown on the app and the drink that was given was completely different. Maybe they input the order wrong! But haha surprised me! read more

Peet's Coffee - Here's the order I got, matcha latte? - Coffee & Tea Near Me - Pleasant Hill, California

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Peet's is usually my favorite place to get an Iced Tea, as the Peet's in he Pacific NW are always top notch. I have been to this location a few times now and my experiences have been hit or miss - about a 50/50 mix. Today was a miss. I cannot say I have ever had a really good experience here, let alone a good experience. In a pinch, I will go back but otherwise I will seek out an alternative to my Iced tea needs while in the area. read more