Since this coffee chain started on the West Coast and has maintained their original corporate values, I support their location nearby. The staff creates a local experience worthy of review too! They are usually pleasant and helpful. This month I stopped in this Peet's on a hotter day to try the new lavender vanilla latte iced. And then I saw the Pride sugar cookie. Delish! The outside seating on the side of the cafe facing a side street is cozy, the space allowing just a handful or so of people to hang out there. Chain celebrating local vibe here. read more

Peet's Coffee - outdoor seating - Coffee & Tea Near Me - Oakland, California

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Sad to five such a poor review but Peets has been on a slow decline for years. Great coffee and friendly stuff, but these workers are treated like s**t by management. I don't think an employee stays more tgan a few months. Because they are understaffed the restrooms are rarely clean and if you wish to sit outside, good luck in them having put out the tables and chairs. No aa days I find myself going to the handfull of other coffee shops on the street. read more

Store has an infestation of fruit flies, and due to their pastry case being open-backed the fruit flies are crawling all over the pastries in the case. Brought it to the attention of the great staff at this store. Next morning there was a cup of tea placed in the middle of the case with a fruit fly on the rim and fruit flies on the pastries. Overheard the barista telling another customer, who mentioned the fruit flies on the pastries, that their manager instructed them to place the cup of tea there to attract them away from the pastries. Didn't appear to be working. The fruit flies are indicative of unsanitary condition in food services. They can transmit food borne illnesses. Shame on Peet's for not taking steps to enclose the pastry case to prevent fruit fly access. Will be contacting Alameda County Environmental Health Services to alert them to the problem. In the meantime would recommend not purchasing any food that is not individually packaged from this location. read more

Nothing fancy about this location and almost prefer this spot over the other coffee spots along Piedmont. Staff friendly, efficient, and make a delicious latte. Space is clean with a warm vibe. No complaint the times I've visited as rarely visit during peak times in the morning. Best way is to order via their app. read more

Peet's Coffee - Happy Pride! - Coffee & Tea Near Me - Oakland, California

Super friendly staff workers, came in to pick somebody's order up real early in the morning and was yawning because I was still tired. One of the employees noticed and offered me a coffee to jumpstart my day, which I really appreciated read more

Nathan was great!!!! He kept his cool while dealing with a very disruptive and disrespectful customer!!! The patience and calm he exemplified was that I myself couldn't do and I salute him for that! I will continue to come to Peets although I hate the prices for just a simple cup of coffee. read more

Peet's Coffee - Coffee & Tea Near Me - Oakland, California

Their seasonal fiery mocha was nice, just a hint of spice and bitterness, not too sweet. I tried the ripple plant-based barista milk (extra $1), and I felt like it didn't really impact the flavors, but I know it has more protein so it might have made the drink more nutritious. Probably wouldn't pay $7 for a small coffee again, but it was tasty. I had to wait about 20 minutes to order when I went around 7:30 in the morning, but the drink came out in a few minutes. Free WiFi and plenty of seating were a plus. read more

Very nice Peet's coffee. Service was fast and friendly. For a couple dollars. Dining room seemed relatively clean.

The Piedmont location is great for having a quick drink with a friend, or a stop when you're running errands on College Ave. It has a cozy vibe and the layout is smaller than other locations, because of this I'm not sure it would be great to do work or studying in. I've seen it busy on early weekends but never too crowded and they've never lagged on drinks. The service reliably good here. The location isn't ideal when it comes to parking but it's close to all the shops. I like getting an oat chai latte with cinnamon on top! read more

Terrible cashier and barista. You would think people working at a coffee shop would kno what they're doing. Cashier could not understand the concept of a white peppermint hot chocolate. Once I went over it with him multiple times he rang me up. I ordered the hot drink and one shot over ice. What I got was a cold white mocha. I told the barista hey, I want a peppermint hot chocolate. She then pushed the COLD drink towards me, rolled her eyes and said yes that's it. She then bickered with me that is a peppermint hot chocolate!! lol!! Again. HOT Chocolate. Not chocolate milk. Finally the wheels began to turn in her head. Then I said where's my shot over ice? Cashier didn't understand that either. The barista passively aggressively says to the cashier. Ring her up for the shot. As if I'm trying to get over on a 3 dollar drink. Lastly I get my drinks and my hot chocolate is lukewarm. I didn't have anything left in me to go on about the drink. As I sit down I can hear the barista talking shi7 about me. Find another line of work hun. I get its Xmas eve. It's Xmas eve for me too. Basically be aware of the girl with curly hair. Anything other than a latte she might not get. read more

We were checking out a new place on Piedmont Avenue that was down the street from this Peet's. Yep, we needed some coffee and tea to keep us going so we stopped in and ordered a couple of cups. Service was good. There were at least four employees that we saw, one cashier, one barista, one person taking care of tea and brewed coffee orders and one other employee that may have been either a supervisor or off duty. While there was only one customer ahead of us ordering, the barista was backed up with orders. She appeared to be working efficiently and happily with a smile on her face and while the espresso was steaming, constantly wiping down her station to keep it clean. Our drinks came out fine and the wait wasn't a big deal. However, if the unknown employee was a supervisor, he should have helped get the orders out. If he was off duty, it would be best for him not to be behind the counter. read more

I am fully committed to Peet's. Very loyal. This Peet's was dirty. Wrappers, napkins, drops of coffee on counter. Half-n-half was empty. Clerk-in-training was left alone - took person about 5 tries to enter my request for beans and a splash of coffee. Despite saying I just need a "splash" just to warm me up, I got a full cup and wasted 2/3 of it. Employees could be more Professional all around. Seems like a lot of shouting from registers to bean counter and back. read more

Peet's Coffee - Dirty counter - Coffee & Tea Near Me - Oakland, California

Was running low on my Peet's coffee. Since I was in the Piedmont area, I decided to stop by this location for some beans. Staring at the fresh roasted beans board, the worker asked if I needed help. I told her I wanted to get some beans and try some new varieties of beans. She asked the varieties that I've tried and she suggested several for me to try. I ended getting the Guatemala San Sebastian and Garuda Blend. Appreciate the time the worker spent with me in narrowing my choices of beans. Great customer service. Now, I'm looking forward to my next drip of these new beans. read more

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I consider this location my neIghborhood Peet's, if you will. While Blue Bottle came to the block recently, Piedmont Ave as a general trend as has been losing coffee shops (Gaylord's being the latest - which is unfortunate, as they were the sole non-chain affiliated cafe around), but I really hope this Peet's location can hang on. The barista team here are friendly and 9 out of 10, deliver on the strong coffee & espressos that Peet's is known for. Only thing I miss right now is not being able to claim my table-of-the-day here on those random weekends and people watch, while also feeling the fuzzies from long-time locals who hang out at this neighborhood gathering spot. read more

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Been coming here every day for a simple black coffee and sometimes a baked good. Usually smooth - I just order via the app and try to arrive at the tail end of the provided ETA range on the app. Sometimes I'll have to wait a bit, but it's fine. The staff is friendly. Warning, it can get really busy in the morning. And a bit chaotic because of social distancing. If it's busy, people will have to wait outside because of the customer limit inside the store. So I definitely recommend ordering through the app, so you can just grab and go. Oh, and if you pay by app, you frequently get free drinks because of Peet's rewards. Even more reason to just order through the app! read more

I ordered coffee from Peet's on Piedmont Avenue for fifty people. The servers had my coffee waiting at the time I had designated and well as cups, creamer, utensils, napkins in a bag. It was perfect. I will return! read more

Got my usual of a to go latte and sea salt chocolate chip cookie (warmed). The latte tasted great and woke me up, the cookie is pretty big, was warmed to just the right temperature and satisfied my chocolate craving. Other nice things: good amount of seating (but it gets crowded, so it will probably be usually hard to get a seat), music isn't too loud, bathroom was clean and doesn't need a code and baristas are friendly. I haven't stayed here to work yet, so can't comment on how their wifi is. Over all a pretty good Peet's location. read more

Peet's is by far and away the best major chain coffee you can get. Why would you ever do Starbucks when there's a Peet's?

This cozy Peet's location only has street metered parking and is located on a very busy street, not too far from the Rockridge Bart Station. With that being said patience is a virtue with both parking and ordering once inside. The line was fairly long and they only had three people working. It was a mid week, mid day stop for me so I was surprised to see not an empty seat inside. They have two order stations like all others but you have to pay attention as to which line you are in. When I was the there the staff wasn't very helpful with discovering the right line to stand in. The store is kept clean nonetheless and the room temperature was nice! read more

A very rich cup of coffee for this windy morning also orderd a hot latte very delicious with a lemon cake or a conchita mexican bread read more

Peet's Coffee - Americano - Coffee & Tea Near Me - Oakland, California

The staff was kind of unpleasant. The food was fine, but it is such a bummer to come and get an iced tea and have an unpleasant experience.

They know how to make a cappuccino!!! I ordered ahead via the mobile app which I would use more if baristas know how to make them dry. I've had to ask for cappuccinos remade because a lot of baristas make them lattes telling me it's the same thing except with more foam. Nope! Wrong. So this Peet's branch made it RIGHT!!! I ordered it dry and my cup of java was perfect! The cup was light. Not heavy. Thank you, Piedmont Peet's!!! read more

This location rocks !! Staff are lovely , all welcoming and just plain friendly . Peet's , always a classic , such good coffee . This location is staffed well . And of course ,cappuccino made so good . I have been that person in line that gives up after ten minutes & u still have several peeps ahead of u . But , this Peet's moves the heads thru and without compromising service . Noise level is low & vibe is warm and the place just says , " make yourself easy " And stick around !! Piedmont avenue , u classy street . Great gourmet groceries , fun artful and unique boutiques & FENTONS !! Say no more !! Check out this Peet's !!! read more

Peet's Coffee - Coffee & Tea Near Me - Oakland, California

Dear Suzan or Susan (Karen), Your attitude towards customer is not acceptable. I am not mad what you told me to cover up my mask because you have the right too and everyone must put on mask at all time. However, I am more concerned about your attitude because you are extremely rude o me. You are definitely not a friendly person and not approachable. I've worked in customer service for 20+ years including restaurants to healthcare, I never make customers feel less or more. I always treat everyone with respect regardless of who they are or what they are. Your mistake is simple--learn how to talk to customer nicely because (1) you need to realize that every customer is not the same: meaning your customers come from all backgrounds, religions or cultures. So when you talk to customer, even if you think is ok but what if the way they interpret your tone they may think you are rude and your attitude shows them you don't like them. (2) when talking to customer greet them and show more enthusiasm vs angry face because you gonna understand customer is always right (I don't recall the drink I ordered last time but luckily the guy that made my drink was there so he knows) and you don't assume or say your store don't have that drink. If you don't know or if this drink looks similar to what your store offer you should recommend that instead. Vanilla cooler from the Midwest is very popular and what your store has is very similar and the guy that made my drink last time he even know what he ingredients are. (3) work on your attitude Karen. You are not a friendly and approachable person. If you don't like working with customers don't work there. You need to work on your customer service skill and please if customers are waiting for bathroom a couple feet away from the door or way far from cashier you don't tell them to step back. (4) I want chicken & waffle sandwich--I know there is cheese inside the sandwich but there is also cheese outside and I asked to remove the cheese from outside. You don't need to give me the attitude and walk away like that. This will be my first and my last time going there and I hope your manager will give you some good lesson on how to talk to customers. read more

I ordered a small hot oolong, but because they were out of stock of the bagged oolong, I was charged an additional 35 cents for loose leaf. To be clear, I don't care about the extra 35 cents. What I do care about is that no one seemed to understand or care that they were charging me for something I had had no choice but to order. I hope that the experience I had tonight does not happen again. read more

Terrible service today 08/24/2021 at 4:15pm. there were 2 attendants (an Asian woman and a black guy) in the cafeteria and I was very poorly attended by the 2 who didn't even say it was my order, letting my coffee get cold on the table. I'm disappointed in this peets unit. read more

Coffee's good. It's annoying as hell, though, to wait, and wait, and WAIT for a coffee ordered 10 minutes ago and counting, while orders placed in advance are filled and get cold waiting for people who aren't here to pick them up. Thirteen people are waiting for orders.... Maybe find another way of filling advance orders and take care of the people who are here NOW. read more

Came here to get a quick coffee, and while nobody was in line when I arrived, I ended up waiting about ten minutes and getting my drinks at the same time as the most recent customer who showed up and left at the same time as me. read more

I have to agree with other reviewers- little slow at around 8:50 AM given staff to customer ratios. Not organized well. Ordered 2 hot drinks and a pound of coffee. Drinks came out ok but coffee wasn't prepared until I asked for it. If I have placed an order and paid it should just be done. I'm pretty easy going and understand that things are not easy but given the computerized system I should not have to ask for items on my order. read more

I like this coffee house on Piedmont Avenue more than the Starbucks just down the street. You know Starbuck's started from Peets. They study them and then went to Seattle and made everything sweeter, and the rest is history. Ever notice that Starbuck's makes everything very sweet? Check the calories on that last specialty drink they are pimping, or your favorite caramel machiatto thing. You may be shocked. Pete's is more about the Coffee than the Sweetner. Their coffee is stronger and well, more coffee like. I also prefer Peet's Classical baroque music that most Peet's play, over Starbuck's pimping the latest lame CD at the counter and over the speakers. For Peet's sake, I guess the average Starbucks drinker doesn't download iTunes or Google Play songs, they still buy CD's? The lighting and seating set-up here is a little better for laptop time, too. read more

Small, but it fit the bill early last Friday morning in a downpour. Hubby was at Kaiser, and I need to get coffee, a snack and be a laptop camper for awhile (Kaiser's WiFi is deplorable) Got the goodies and found a spot at the bar looking onto the street. Spent a good while there...it was a perfect spot. It is well known I am a big *Peetnick* going back to my late teenage years. I love their coffee, and they have a good selection of snacks. Fast and friendly service was much appreciated. read more

I love Peet's coffee and enjoyed my cup today. I asked for soy milk to add and they gave me the whole box. I also ordered iced tea and was perplexed it was taking a long time. Were they brewing the tea? Then I noticed customers, that arrived way after us, were getting their tea right away I finally asked. Where's our tea? She said I didn't order it. I said, well you charged me for it She had the blankest look. Then she says, oh the new girl didn't tell me properly (but we saw her tell her) It was weird. She then brought us the tea in less than minute. Cause it's pretty easy to put ice and tea in a cup and hand it to a customer. We walked here from MacArthur bart then we took the 51a bus to rockridge bart read more

Peet's is becoming my fav coffee chain. (besides hometown peerless). the house coffee has yet to disappoint me. doesn't hurt that they rotate their house coffee daily.... noticed they have sammies, salads now. brew: (house, m.2) -smooth, bold, nonacidic, yum! -short line, in and out within 5 minutes -2 or was it 3 cashiers on duty. read more

Friendly and quick service. I forgoy my wallet one day and the barista hooked it up. I was so grateful and relieved.

The lines here are crazy on the weekends ... but the baristas are fast and know what they are doing. I remember when coffee used to be a treat and only consumed for those extra tough days. Now I have to drink the stuff just to string 2 words together. I still like Starbucks blueberry muffins more though. I got to enjoy my coffee with some cookies from Bakesale Betty's while watching the men-folk arrange furniture in Tetris-like shapes. Thank god for Peets, it gave me the energy to help move some boxes and pillows around and enough self control not to tackle the Move Commissioner. P.S. Juicy, it was not I who broke your bed. read more

You'd think they Might have figured out their system. Y now. Definitely order mobile unless you want to wait 25 minutes for an americano.

Once again, my small drip coffee just sat under the dispenser for ages. I got my coffee 15 minutes after the due time only because I finally said something. Sometimes they can pour a cup of coffee in 5 minutes, sometimes not. I give up. read more

Worst customer service EVER! Went in today and was asked what I wanted by three different staff members. All we wanted was a regular coffee and it took approximately 5 minutes and 3 employees to get it for us. There were 6 employees behind the counter and yet they still had a hard time getting a regular coffee? Then to top off the incompetence they were surly as they gave us the coffee. I said thank you and they were silent. Kindness and courtesy go a long way. I miss the Peets that used to be, with great customer service and competent employees. This store needs training in customer service. read more

Please hire more people and have better management of mobile v in store drink orders. Waiting over 10 minutes for a drink is unacceptable. I love your coffee and the baristas are kind, understand it is unprecedented times but the wait makes me want to not come here ever again. read more

I think Peets is way better than Starbucks because the coffee is stronger in aroma and flavor! I went to this location a couple times, and had good experiences with the staff. The patrons, meh... let's just say they're anxious for their coffee fixes. I wish they'd use real pumpkin for their pumpkin spiced lattes instead of pumpkin syrup.. read more