If I could be honest with y'all, there's only two words that could describe this Philz location in the hills of Oakland: mixed thoughts. This Philz Coffee is very much a vibe, and they make the best drinks, but its customer service is very questionable to say otherwise. While I've had good experiences here before in terms of guest interaction, there are times where I don't feel welcome (despite their poster saying that everyone is treated equal in the establishment). The recent time that I went to order a tiramisu latte from this location, I was met with glares from not only the customers, but also from the staff as well. I was told to wait in line when there was clearly nothing big going on (no long lines, no online delivery orders constantly popping off on the receipt dash). Mind you, I had to wait 10 minutes to ORDER a cup of coffee -- and I was the only person standing in line, while the baristas were chatting it up while making it coffee. Please make it make sense. The tiramisu latte that was made was honestly questionable -- while I had asked for oat milk, they put whole milk in there instead. The details really matter a lot to me, and I had wished they heeded my preference over just making a drink. There was a lot of attitude thrown at not just me, but with other customers alike who were after me as well. The people taking orders were very not nice and unprofessional, and it didn't really align with what I had in mind. Thinking about the future, I am questioning whether or not I will come to this location again for my coffee. read more

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This review is for the tiramisu latte and the tiramisu latte alone. I usually get a Philtered Soul, and it made sense when I read that it's just that with tiramisu swirl and cocoa powder. I'll hate when this holiday treat is gone for the season. I like this location because there is plenty of seating. Like other Philz locations, it's served at the counter with the lid off for you to take a sip and request any adjustments necessary. No adjustments were needed this time. I craved it so much I went to the Philz on Lakeshore in Oakland for that same drink later the next week. read more

Philz Coffee - Tiramisu Iced Latte - Coffee & Tea Near Me - Oakland, California

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Fast friendly service. Explained the seasonal menu for me. Chess games to play with while you're waiting Yummy drip coffee in a clean cafe A little bit wild towards the outside seating but no complaints Thanks! read more

Philz Coffee - Coffee & Tea Near Me - Oakland, California

After a long drive up from Los Angeles, I was in desperate need of caffeine so I walked in to Philz as it was the first place I saw. I was glad to see that there wasn't much of a line so I was able to order a large black tea within 5 minutes or so. It cost over $6. I was shocked. I wasn't getting any additives or anything. Just hot water & a tea bag. But honestly, I was so tired I didn't complain. However, I then sat & waited and waited and waited. It took close to 20 minutes for my tea to come out. It was clear that they had a bunch of mobile orders & that most of their in store orders were complicated orders. However, unlike other coffee shops I go to where they see a simple order they can whip out came through, they just went down the line of orders as they came in. I guess that's fair, but I also don't think it's the most efficient way to get through things. As there was no one behind me in line, the person who took my order could've easily turned around & made a tea. If that's their company policy, fine. But I was really shocked as I have never ever had to wait that long for just a simple black tea. Especially in a shop that wasn't slammed with customers/orders. In the end the tea hit the spot. Though I had said just the tea & water & the person put a mint leaf in it that gave the drink a very much unwanted mint taste to it all. I just hope they find a way to streamline their order fulfillment. There's no reason someone should have to wait 20 minutes for a drink. Even if it's more complicated than mine. At least the employees were all incredibly friendly and the vibe of the location was welcoming. read more

Philz Coffee has finally come home so to speak! What began with one small location in the Mission District of San Francisco that has now expanded to multiple locations through the state of California and even all the way out to the metropolitan Chicago area, Philz Coffee has provided uniquely crafted coffee drinks including their signature iced drinks for almost twenty-five years. With their second location in Oakland, this time in the Lakeshore neighborhood along Lakeshore Avenue, which replaced a long standing Starbucks Coffee, Philz and their father and son ownership Phil and Jacob have put down roots in the city where they now roast and distribute their highly prized beans. With this newest location in the East Bay, the neighborhood seems revitalized with more people walking to and from their new storefront to various nearby points in between. What brought me and a friend here was the fact that I had a quick appointment in the neighborhood for my car nearby and while it was being serviced, we decided to walk down Lakeshore Avenue to check out Philz Coffee's newest location. With a freshly painted exterior and warm interior with soft lighting and the same elongated counter that once greeted Starbucks customers for so many decades, this Philz has a little less natural light that other locations, but makes up for it with the generous amount of comfortable seating both inside and outside of their storefront. They weren't too busy with customers in line when my friend and I arrived, as many people were sitting on their phones and laptops, so ordering was quick and service by their large workforce was fairly easy. What I like about Philz Coffee, is that their menu is so accessible with a number of seasonal drinks on their menu, in addition to their traditional favorites such as their Iced Mint Mojito and Cold Brew. What intrigued me on their menu this visit, was their New & Caramely drinks on their menu, and of those two drinks being offered, their Caramel Cardamom Karma, of which is served both hot and iced. I ordered a medium size drink which came with cold brew, caramel, cardamom oat milk and salt. My friend ordered a medium size of their Iced Coffee Rosé, which was topped with creamy rose cream. It wouldn't take too long for our drink order to be called for pickup, and both drinks were lushly handcrafted and super sippable as we sat in two of their comfy chairs with an end table waiting for our other errand to be accomplished. The key here with iced drinks in warm weather is to request your beverages be with "light ice" as they usually fill it up to the brim with ice which in turn gives you less beverage. Our total bill was $13.50 before gratuity is added in which is on the higher side, but well worth the price tag thanks to these two lovely beverages. Now that we've been to their Oakland location, I just can't wait to try out their other new locations in the East Bay. With their customized coffee blends, made from sustainably sourced green beans sourced globally, and roasted right there in Oakland, Philz Coffee goal of making a really good cup of coffee has not only been achieved but surpassed all expectations of what is possible when goals are achieved! read more

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Hadn't been to Philz in ages and had a few staple teas that I enjoyed primarily the Istanbul Treat. Decided to stop in the Lakeshore location as it sides to be a Starbucks. There is plenty of seating tables available should one choose to get some work done. The tea selection has been greatly diminished but the Fresh Chai was still available so I gave it a try. They no longer offer whole milk so I opted for the crème and honey for sweetener. So back to the Fresh Chai, the caffeine kick was still there and mixed to my liking. It was good to try again but I think my tea preferences are more matcha based. read more

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I requested for my pasty to be heated and it was not. So I took it to the barista and she "ordered" me to take it to the person taking orders who was busy dealing with orders. So I took it back to her. She was annoyed about heating my order. read more

This is one of my favorite coffee shops to visit when I'm in the bay, hands down. I love the drinks here, as well as the energy. I've almost never had a grumpy or rude employee here. The mint mojito is the classic drink they're known for, and it's killer every time. This previous visit I tried the oatmeal cookie cold brew, as well as the holiday winter bliss cold brew. Both were great. One of my absolute favorite things about this coffee shop is that you can change your milk, sweetness level, and coffee blend. This allows your coffee to be perfectly you no matter what you're craving. read more

Philz Coffee - Coffee & Tea Near Me - Oakland, California

A nice new spot but it seems like they are still ironing out the kinks with service and training. There were no orders ahead of me and it took about 15 minutes to get my order, there were multiple baristas around so not sure where the delay came from read more

Philz Coffee - Coffee & Tea Near Me - Oakland, California

Love this spot. I come here every Thursday morning after my workout class and the staff are always kind. Drinks are phenomenal as well. Love that this is part of my weekly routine. This location also makes for a great study spot as they have an abundance of tables! They have a chess board set up as well. read more

Ok so I've never been to a Phil's, but they opened a location near me so I couldn't wait to check it out! They're totally different from the coffee shops in the area. After you order, they scoop fresh coffee beans, grind it, and do a pour over just for your cup. They do way more than just charge you $5 and pour you coffee that was brewed over an hour ago, so I think it's more than worth it. Can't wait to come back! read more

Philz Coffee - Jacob's wonderbar medium x3 Tesora medium x3 Almond croissant - Coffee & Tea Near Me - Oakland, California

Quyen, thanks for always making my coffee perfect at taste! my coffee is always on point with the taste.. First location that always seem to perfect my ordered! read more

Philz Coffee - Coffee & Tea Near Me - Oakland, California

I love Philz coffee but wait time is always excessive. Not sure if it's due to staffing or just pace of workers? Just completed a mobile order, eta was 9... it's passed 9:15 and still waiting. read more

This was so yummy!!! I wanted to get mojito iced coffee, but it was 8am -too early. lol read more

Philz Coffee - So good - Coffee & Tea Near Me - Oakland, California

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Time and time mobile orders take longer than ordering at the counter. This process needs to be fixed. If I ordered 15 minutes before online and someone walks in after I arrive at the time my drink should be done and they still get theirs faster...thats a problem. read more

Delicious iced coffee with cardamom and other chai spices. Just SO overpriced. $8 for a tall coffee?! Mine tastes better at home. This is a get together coffee joint, oh! that doesn't offer espresso!! read more

Started going here after a series of bad experiences at Blue Bottle in Piedmont. The baristas are welcoming, friendly, and helpful. They get my order perfect every time and provided the correct grind for my cold brew machine. Service is beyond 5 stars! read more

Came here for the first time since opening and I am so happy Philz has this location on Lakeshore. I put in an app order and got my drink which was very tasty. Great addition to this neighborhood. Friendly workers as well and the inside has lots of seating and space, cute decor. read more

I love Philz, but this location is disappointing for me. It's definitely closer than the College one, but I'm going back to that one. I go to this location and my same drink comes out different every time -- either too sweet or too creamy. I do appreciate that they will adjust it to your needs, but I don't like wasting if it's too sweet or creamy. I just wish it was more consistent. read more

Today was my first experience The service is exceptional. I will go back just for the staff.

Really disappointing experience. Stopped in with friends to grab a quick coffee. Sat down to catch up, and 24 minutes later were finally fed up enough to ask why our orders hadn't been completed. Staff seemed confused and uncertain about what had happened to the order. Waited an additional 6 min for our drinks. I think they are prioritizing mobile orders. Really frustrating. My drink was weird, didn't taste like described; unappealing. There are plenty of other coffee shops to support in Grand Lake. read more

I've been traveling and so excited to get a Philz coffee today. Unfortunately, they cut their decaf menu. I'll miss Philz. When growth means less for customers, it's hard to celebrate. I still have 3 stars for how they serve coffee even tho it's not benefit to me. read more

Yippy we have a Philz by the lake, so excited for the yummy sonoma baking company breakfast burrito, green chile and the ecstatic iced coffee! No longer have to drive to College Ave. Guy at register was very nice. Brand new store, lots of cameras! read more

Nice staff. 20+ min for a small mint mojito. Not good. Love their coffee but will question going back.