8/9/24 10:40am
A friend & I ordered some drinks. My friend tipped two Baristas. When my friend tipped them both in cash seperately, she said "Vote for Trump he will not taxes your tips." One of them replied back "I don't like Trump, you can take your tip back" and repeated himself twice. We were both taken back with his reply but she did not take her tip back. The tip stayed in the plastic box and we left. My question to Peet's managerial team and Head Quarters when has their operational floor been a platform for employees to protest verbally and non-verbally against their customers on policitics or anything of a matter?
In my opinion as a customer & server & Manager Asst. for 10+ yrs in Hospitality. His behavior was inappropriate, unprofessional, disrespectful, offensive & discriminating. She tipped them to show her graditude for their work and to support their livelyhood $$. She
also exercised her right & freedom of speech under our Consitution. Solely, because she mentioned a certain politician's name, the Barista treated her & her gratuity differently by what he said towards her. We've Peet's coffee customers for years. In addition due to her personal & religious beliefs and conviction she is a loyal customer and only ate at Peet's Coffee instead at their competitors. I asked her how she felt with what he say to her and his treatment towards her regarding to her tip and statment about Trump? She said she felt disrespected, not appreciated, not valued as customer, offended, humiliated & she actually felt a sense of hatred from him towards her. She was disappointed & no longer wants to be a loyal Peet's customer.
On Peet's website.com it states their Mission, and Code of Business Conduct and Ethic: We are committed to providing a work environment free from discrimination or harassment. Employees at all levels of the organization must act with respect and civility towards co-workers, customers & third parties. We expect our employees to abide by & comply with all Peet's policies and with all federal, state, local laws.
Our impersonal interpersonal transaction at this Peet's was different from their company's vision, mission, & business code of conduct and ethics. We asked for their immediate attention & for the managerial team to improve the quality of customer service within Peet's Coffee & Tea's culture and it's environment. Where respect and civility is shown by all of staff members/ employees towards all of Peet's customers without prejudice and not based on someone's personal political point of views or what have you. This Peet's coffee location have lost my business and my friend's business & all of Peet's stores.
I give the Milpitas Peets store a -5 star rating. I was forced leave a 1 star to post up a review. read more