My experience was incredibly different than I previously remembered. I'm a returning customer from…read morenine years ago. I do believe the entire staff met 5 stars easily. I was greeted with friendly staff, and they called me back to the doctor in a timely manner. Dr. Thomas was incredibly thorough, knowledgeable, informative, and passed information to the assistant who would help finish the customer buying process. The lady who helped me already had my insurance paperwork pulled up. She helped select the lowest cost, picked out glasses selections according to my desired description, and we enjoyed a few laughs. Everyone was friendly and told me bye as I was leaving, quickly inserting that the average time for receiving my glasses was two weeks. I will certainly be back.

This practice came highly recommended but to my disappointment I believe the one who recommended it…read moresuffered TBI from a swift kick to the head by a donkey. Worst experience EVER! Paid for a exam for both glasses and contacts. The doctor got my sons prescription for glasses wrong. Call this practice for a callback...never once returned a call. I called several times. Finally decide to go in and get the prescription just to see if the one my son brought home matched with the one the doctor gave me. Weird thing to do, I know, but I did it anyways. The office manager with the personality of a salted slug, Donna, gave me both the contact and reading glasses prescription. How about both prescriptions were for contacts. I ordered my sons glasses with the contact prescription they sent home with him. He came home with 2 prescriptions of the same. They gave me the same thing...2 prescriptions of the same. I wasted money on an exam that gave me the wrong prescription for glasses and on top of that wasted money on glasses my son cannot use! Me thinks everyone employed here needs to go get their eyes checked from a qualified doctor, because clearly the overall vision at this practice is quite deficient. They are not going to like me darkening their doorstep again but they owe me some glasses or a refund on the eye exam. One or the other!

Everyone at Milan was very friendly, professional, and thorough. Probably one of the best medical…read moreexperiences I have had in recent years. If I have need of their services again, I will not hesitate to make an appointment.

Absolutely terrible quality of care. Avoid at all costs! Follow up care (to remove cyst caused by…read moreptosis surgery) is zero unless you pay out of pocket even though I contacted the office within the follow up time frame, they had the audacity to flat out deny it was caused by ptosis repair surgery after I said I wouldn't pay $665 out of pocket to remove a tiny cyst on my right eyelid. It was the surgeon that admitted it was a cyst caused at incision site of the ptosis repair. Because the surgeon wasn't available within the time frame of the 90-day post-op period, I have to pay out of pocket (because they don't take my new insurance either but shouldn't matter as I contacted them within the 90-day timeline). Feel free to message me to get full details. What a scam!

My husband, a former patient of this office, returned for an updated prescription in December. Upon…read moreproviding his updated insurance, he was told everything was in order, and his appointment proceeded as scheduled. However, during the appointment, the doctor informed him that they were out of network with his current eye insurance. Despite this, they assured him that his medical insurance would cover the costs, which he agreed to, as they claimed it would be no issue. Upon leaving, he was told that the cost could range from $15 to $400. As expected, the medical insurance did not cover the expenses, leaving us with a $400 bill. I have called four times to speak with someone about this issue, and each time I was promised that someone would reach out. Two months later, I have not received any follow-up. This experience has been frustrating and dishonest. While it's one thing to make a mistake and overlook updated insurance, it's completely unacceptable to mislead a patient by saying something can be filed through medical insurance when there is no valid medical diagnostic code just to avoid a scheduling gap. Most people do not have the luxury of hundreds of dollars in disposable income, and at the very least, deserve a call or email in response to concerns. Having worked in the medical field, I can confidently say this is not how you treat patients. It's extremely frustrating and feels downright shady. With so many options in the Atlanta area, I strongly recommend avoiding this office at all costs.

I had cataract surgery. I paid significantly more for the upgraded lenses, but only saw improvement…read morein one eye. The two main areas of concern are first, at every follow-up exam, they insist my vision is perfect. It isn't. They keep exclaiming my vision is 20-20, and refuse to listen when I tell them I can't see clearly out of my left eye. I know it's the astigmatism, but they don't seem to care. It's aggravating to not be heard. Second, at one of the exams, my doctor recommended a "clean-up" laser procedure. She assured me it would be no cost, so I agreed (it neither helped nor hurt my vision). I was surprised a month or so later to get a bill for what insurance didn't cover. I appealed the bill, and was told I hadn't met my deductible. I know this is a lie because neither Medicare nor my secondary insurance have a deductible, and my husband had the exact same surgery and follow-up laser procedure, yet he never received a bill, even though we have the same insurance and have both gone to the eye doctor the same amount of times. Someone in their billing was too lazy to fix the issue (or didn't want to admit they were wrong). I find that to be a sketchy business practice. I do not recommend the North Georgia Eye Clinic.

Bad experience, we went for a free quote and they charged our insurance company…read more Sabrina was very unprofessional. We will not be returning ever.

WORST EXPERIENCE EVER!!!…read more I am absolutely furious with the treatment my daughter received from Dr. Jang and the front office staff at Pearle Vision. What was supposed to be a routine eye exam turned into an ongoing nightmare that stretched across five separate trips, 3 incorrect prescriptions, and 3 separate orders of contacts needing to be purchased due to THEIR error, negligence, gross incompetence and a complete disregard for patient input. Despite my daughter clearly stating that her previous prescription worked well, Dr. Jang dismissed her concerns outright and insisted on a new prescription -- one that ended up being identical for both eyes, which has never been the case before. She was argumentative, condescending, and refused to even let my daughter try her previous prescription again for comparison. This wasn't a one-time mistake -- it happened FOUR different times, with no accountability or effort to truly listen. The incorrect prescriptions worsened her vision, caused eye strain, double vision, and made her cross-eyed while driving -- a terrifying and dangerous experience. Not only was her day-to-day life disrupted, but she was also left unable to function normally while waiting for each correction attempt to be made. She had to endure blurry vision, black spots, and the added discomfort of contacts that made everything worse. To make matters worse, the strain from all of this triggered severe migraines, which were especially dangerous and debilitating due to a concussion she suffered last November. The careless negligence of Dr. Jang and the unwarranted dismissive rudeness of the front office staff showed throughout this ordeal put my daughter's health and safety at serious risk. We have been loyal customers of Pearle Vision for years -- spending thousands of dollars and even bringing all of our children here. But this experience has completely shattered our trust. We expected professional, compassionate care, and instead got negligence and arrogance. Absolutely unacceptable, horrendous customer service and victim blaming. If you value your vision, TIME, and hard-earned MONEY, do yourself a favor and STAY AWAY FROM THIS PLACE. If it were possible to leave NEGATIVE stars; I'd give them -3 out of 5 stars, and that's me being generous.

My first time getting an eye exam at a LensCrafters. I made an appt over the phone a couple weeks…read morein advance. When I arrived for my appointment, I checked in and waited. Then was called up about 5 min later and was told that my insurance doesn't cover my eye exam until next month. Why was this information not relayed to me prior to my appointment?! I wasted time coming in just to leave and come back next month. Fast forward to next month, I got a voicemail reminding me of my rescheduled appointment and was informed I will have a $10 copay. The exam itself went smoothly this time until I came out of my exam and was told I owed ~$149. Evidently, this practice requires retinal scans (+$49) for all eye exams. This requirement and fee was not disclosed to me prior to my appointment or during the appointment. Additionally, I was charged for contact lens fitting of $85 - both of which are not covered by insurance. Returned for a contact lens fitting. My appt was at 12pm. I arrived 11:57am and wasn't brought into a room until 12:23pm. No one came to update me on the long wait. Although this place can be convenient with all the technology for scans and such, the lack of communication is frustrating and the fact that I can't come here for a routine eye exam (that's covered by insurance) without paying at minimum an additional $49 for the retinal scan is ridiculous. Offer the free (insurance covered) alternative of dilating and evaluating,

The Vietnamese asian lady working at LensCrafters is just rude and dismissive, not to mention lack…read moreof knowledge on frames.. all other ladies are very polite, nice and pleasant to deal with. If the Asian lady approaches you for help, try to get other ladies to help.

Great place and the frame price is what you're looking at paying for glasses, awesome store.read more

From the owner: Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact…read morelenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.

Do not take referals from this practice. O did and now Im going blind. I was referred to Dr. LEAF…read more He has an awful memory. He needs to retire.

Customer service . After using this practice for more than 10 years I am done. They refused to help…read moreme insert a single contact lense because they didn't provide the lens. My eye surgeon , referred by this practice, prescribed the temporary lens . They are in Atlanta so I called them when I had difficulty reinserting the lens. They suggested I go to my local optometrist to keep from having to drive the 45 minutes to their office for this 15 second service. The Bruce Reid office refused it even though I've been their patient for a long time . Sorry but not anymore .

These guys are great-CON MEN! They should be used car salesmen. First of all, you don't even see a…read moredoctor for the actual lenses. It's a virtual doctor, with a remote controlled lense machine. I called them before travelling almost an hour and got a price of $139 for progressives, BOGO. I know that they charge extra for things like the blue light filter, polycarbonate lenses and so on. All total, with the extras I wanted, I was expecting up to $375, according to the prices on the phone. Well, things did not go as planned. Prices on frames are not marked and was told to just pick out 2 frames. Then when it came time to crunch numbers they tried giving me a price of over $700. When I said that would not work, they tried to " discount" it to $544, saying one of the frames was $200. I went out and discussed with my husband, came back and begrudgingly said that we would take latest deal they offered. So, as the guy is punching in all the "final" numbers, the price increased back to over $900. They talk so fast that they actually forgot what the offer was!! PLEASE DON'T GO HERE! I paid $79 for my prescription, walked out and went to Walmart, and paid $200 to get what I wanted. I saw the same frames that I saw at Stanton Opticians. They are a rip off con game. Do not go here if you value your pocketbook. UPDATE: I see that my post was replied to. I didn't have a complicated prescription- it was only +1.50 (right eye-O.D.) and +1.25 (left eye-O.S.) for reading with an ADD value of +1.50. It's not a complicated prescription and could actually just keep using readers. I just wanted bifocals so that I don't have to keep looking for my readers or removing them when navigating driving apps. Awfully convenient that they do not give the PD values as mono values- as most online retailers require. I will be calling to get mine on Monday! I have gone to the online stores- and put on ALL the EXTRAS (including photochromatic lenses) I wanted, and they still come out to around $100. There is no excuse for the dramatic difference in price from the prices for the extras I was told on the phone nor the changing prices back and forth. It is shady salesmanship and would love to see a news channel come and do an undercover investigation for the fast talking cheating swindlers that work there.

From the owner: Stanton Optical is among the nation's fastest growing, full-service optical retail centers with a…read moremission of making eye care easy and accessible when you need it most. Stanton Optical's onsite labs offer same day service and buy online pick up in-store. Eye exams are always available via same-day appointments and walk-ins or go online for a quick vision test to update your prescription. With friendly and knowledgeable customer service and over 1,000 frames to choose from, Stanton Optical is the one-stop shop for all your eye care needs. To schedule an appointment, visit our website or call 1-800-STANTON today!

This is the worst vision works location I have ever been too. I have been using vision works for 5+…read moreyears and have not had an experience like this. I decided to use this location because they are open later. I waited over an hour for my appointment, the doctor rushed and didn't really talk to me which was weird. He didn't do the things that normally would happen when you see the doctor. I picked up my glasses and my prescription is wrong. I told the lady who gave them and she insisted I give them a chance. I have been wearing them since and they are wrong. I called the Gainesville location ( my favorite) and they told me my measurements were the same from last year ( BECAUSE THEY DIDNT DO THEM) both from the Dr and the front. Never go here unless you want the wrong prescription

This is the first bad review I've ever left. I ordered contacts a month ago. The first person that…read moreordered them didn't order them correctly. I spent hours total on the customer service line over multiple sessions just to be told that they needed to reorder them (after waiting the full allotted time for them to arrive). Naturally it didn't come the second time they ordered them, after I waited the full time again. Wasted literally a month of my time and I didn't even get my stuff. Only positive is they gave me a refund without arguing with me.