This is the worst vision works location I have ever been too. I have been using vision works for 5+ years and have not had an experience like this. I decided to use this location because they are open later. I waited over an hour for my appointment, the doctor rushed and didn't really talk to me which was weird. He didn't do the things that normally would happen when you see the doctor. I picked up my glasses and my prescription is wrong. I told the lady who gave them and she insisted I give them a chance. I have been wearing them since and they are wrong. I called the Gainesville location ( my favorite) and they told me my measurements were the same from last year ( BECAUSE THEY DIDNT DO THEM) both from the Dr and the front. Never go here unless you want the wrong prescription read more

This is the first bad review I've ever left. I ordered contacts a month ago. The first person that ordered them didn't order them correctly. I spent hours total on the customer service line over multiple sessions just to be told that they needed to reorder them (after waiting the full allotted time for them to arrive). Naturally it didn't come the second time they ordered them, after I waited the full time again. Wasted literally a month of my time and I didn't even get my stuff. Only positive is they gave me a refund without arguing with me. read more

Dropped my sunglasses and they want $220 just to replace the lenses. I always have my eye appointments here and I always purchase my glasses from here, but this is a scam. I paid almost $300 for the frames already. I'd definitely look into other options if I were you. read more

Would not recommend this location as the vision doctor is not very friendly and seems to want to get you in and out. If you have questions and concerns, they will be met with cold straightforward answers. I spoke with another patient and she stated the same exact thing I was feeling. Even the front desk said he's not so friendly. I felt like my concerns were written off and not taking as seriously as I hoped. read more

Don't go to Vision Works... they are very disorganized and nonchalant about customer service... go to the Optometrist located in LensCrafters instead! MUCH better operations, organization, expediency and friendliness and excellent attitude for the staff read more

Great service and selection! The Dr was on point with my prescription and I love my new glasses and sunglasses. Thank you Visionworks, I'll be back next year. read more

Where do I start? Oh yes, how about I start with this being the first time I've had an optometrist ask me to provide them with a copy of my prescription from my previous optometrist so they could use it to figure out how to write my current prescription? Or maybe I should start with how the clerks were debating for over 10 minutes...in front of me...about the correct formula to fulfill my prescription properly. No wait, I know how to start this review. I will start with how I only need glasses for reading and the multiple computers monitors I sit in front of 5 days a week for work. Yet, Visionworks has determined that I need glasses for distance, though I passed every single distance test on the eye exam, down to the microscopic letters I read without a problem. They kept trying to push dual sight prescription that would require me to wear glasses all day everyday and conveniently cost waaaay more money. I firmly declined. I was called to pick up my new glasses and got a headache trying to read a card I was holding in front of my face because they filled the prescription for distance. As I don't have a problem with distance, they served me no purpose and did not help for reading. That's when they stated my prescription was complicated...my reading glass/anti-glare with blue light filter prescription that I can buy at any drugstore, was confusing to them. So they asked to copy my former prescription. To take a few miles off this long story, I provided them with the prescription, waited 2 more weeks and they still don't have my glasses ready. Asked them to reinstate my benefits so I could go back to my small former optometrist that I now appreciate so much more! read more

Visionworks - 1 of my prescriptions from 4/2022 eye exam - Optometrists Near Me - Buford, Georgia

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Got glasses from there last year and at that time my appointment was at noon but didn't get seen until 2pm causing me to be 30 minutes late to work. Apparently having an appointment isn't a priority if people walk in before you get there. I should note this was pre-pandemic. Two weeks later, I got my glasses but had to return two days later because they would literally fall off when I had to look down. I came back 2 more times after that and although each person was nice, they kept giving me the same tired line, "oh because it is plastic, your head heats it up causing them to loosen up." Ok, makes sense for them to loosen up but not fall off completely. My previous pair from Lenscrafters was plastic but only slightly loosened (and because my insurance doesn't cover LC couldn't go back). So I said I was just gonna switch them out because of their so-called guarantee. Then the pandemic hit and they closed. When they did open back up, they told my husband when he took our son in that they would replace my glasses but the one time I came in to switch them, the girl stopped me and asked me why I was there. After I told her she says, "well we don't have an optometrist or optician here today." I almost lost it! I said then why in the hell are you even open?! I'm done with them. Looking for a new place to get glasses. read more

Terrible experience here. I waited 45 mins to get seen and the doctor was horrible and had no sense of urgency or care. I've now called them 6 times within a 2 day period and no one will answer the phone. I'm so glad a business can stay open while operating like this. And all I'm trying to do is get my prescription. I will never be going back here. read more

It is always a horrible experience at this store. I called at 11am when they opened to have my daughters glasses replaced. They said I needed to bring her in. I asked to make an appointment because I know I've waited hours before. They told me I could not. When I arrive I see numerous ppl go before us because they have an appointment. I will definitely be shopping around for other brands. read more

Courtney has truly been a constant professional when it comes to eye care. I found my frames in a matter of minutes. She typed up you profile and I got my glasses earlier than expected. read more

I would NEVER come to this location again. Or yet any other Visionworks. I received a text that my son's and my glasses were ready to be pick up. Came by and was told to have a seat. Waited 30 minutes as their employees walked by and looked at my son and I multiple times. At around 30+ minutes of us waiting, two other customers came into the store to pick up their prescriptions. They were seen and taken care of within 5 minutes. I asked to speak to a manager. She proceed to tell me she didn't know I was waiting, but yet she's the one that tells me to have a seat when I walked in. I've never pull the race card, but believe this was one. Caucasian before Asians read more

Besides the fact that they usually make people stand here for about 10mins before they can come inside... because they need to be checked in first. This VW has a friendly staff & always feel comfortable coming here. Do expect to wait 20-30mins after your appointment to get called up. Also the eye Dr they have is super nice. Answers all your questions. read more

Visionworks - Entance - Optometrists Near Me - Buford, Georgia

I recently had a contact and glasses exam and placed an order for new contacts and glasses. I am not satisfied with the order for my glasses and they have yet to call me to come pick them up for the second time. I call the Visionworks located at the Mall of Georgia and NEVER get an answer. When I originally went to go pick up my glasses and contacts, the glasses poorly fit and I had to practically beg them to adjust them. They indicated they would send them back in and have them done over, however, I have not heard back from them. At this point, I want a refund and Visionworks can keep their cheap glasses! read more

This is the worst optometrist I've ever been to. I've been getting yearly eye exams for 20+yrs. I went for the $10 exam deal, It was cheap so I even dragged my husband to get checked too, even though he has 20/20.. I was asked if I was coming for glasses or contacts multiple times and nobody explained that the price would be different. They knew I had gone for the $10 deal bc I specifically asked as soon as I checked in to make sure that the promo was still going on. When I went in for exam it was the most half ass exam I've ever had. Took less than 5 min. And my vision "got better" in one eye and worse in the other when it hasn't changed in the past 10 years.. I think she just wasn't thorough enough. [During my exam I asked if the exam for contacts and glasses was different bc everyone kept asking me if I was there for a contacts exam or for a glasses one, and the doctor said there is NO DIFFERENCE.] So we finished and I skipped the contact fitting bc I wanted to get the script so I can buy online. Then the lady says that I owe her $80+tax instead of $20 that I thought it would be ($10 for me + $10 for my husband) . She said that it was bc I said I wanted an exam for contacts..I told her I never asked for "contacts" exam I came for the $10 promo and if there was a price difference than somebody should've explained it to me beforehand. &&&& The doctor said the exam for glasses and contacts is the same anyway!!! So I sat there extremely angry, and my husband told me to just pay and get out of there, so I did.. Went home and threw the script away bc I didn't even trust that it was correct. What a waste of time and money. Absolutely the worse customer service. Nobody explained anything and they just steal your money. Would give zero stars if it was possible. read more

I am now 2 months past the date I picked up my glasses. I couldn't see out of them, and thus began the saga. After weeks and weeks of unsatisfactory resolutions, I called the corporate headquarters to file a complaint. I was told that the territory manager, Bradley Morgan would call me within 24 - 48 hours. That call was not forthcoming. Five days later, July 19, I called the corporate number again and was told that Mr. Morgan would call me within 24 - 48 hours. Both times, I was told that the case would be escalated. At this point, I want a full refund for the total amount of the entire purchase. I have written poor reviews on Google and yelp, was given a customer service contact. Each time, I did provide a response and never received any support from customer service. Miraculously, I received an email stating that I had been issued a refund, but I didn't receive any information regarding the amount...only that it could take up to 30 days for me to receive the refund. At this point, I am filing a claim with the Better Business Bureau. I don't know any other way to get resolution. read more

We had been customers of both America's Best and Lenscrafters, but have been extremely pleased with our visit to Visionworks. The staff (Julie) was so very helpful and kind in guiding us through the process. The Doctor (Dr. Badarocca) was very knowledge with a great sense of humor, felt very at ease. The selection of glasses are very modern with numerous Designer brand. Being very conservative, Ida was able to find what everyone liked. We were very satisfied! read more

I have come to this particular vision works since I first got glasses and it has never been a disappointment. Great selection, fast turnaround, and friendly staff. Highly would recommend 10/10. read more

Don't go here very unprofessional, very unreasonable. Insurance got billed for an exam but I never got a prescription, because I "missed" my follow up. Just save your self the headache and money and either go to lense crafters or an independent doctor. read more

My appointment was at 4:15 and than they told that they couldn't get me in for eye exam because the doctor said no. I came in late plus their was traffic. They could of said to me we don't accept anymore patients at this time. Never had this happen to me for the past years I been going there. read more

I scheduled the appointment since it was on the insurance list, and they had opening that for 1:15 pm. I showed up for the exam. It took about 30 min to get the exam done and see the the doctor. I looked at the frames and didn't really liked any of them, so I figured I'll get the prescription and get frames later or somewhere else's. I when I came in it didn't look very busy so I figured I would be in and out 1 hour tops, especially since the exam didn't take that long. After waiting for an hour I started getting restless, and asked if I could just get the print out of my prescription and leave, since I didn't have that much time. I was told that they are short staffed, and they are moving as quick as they can. It seemed there was a bunch of employees just walking around, but I didn't argue. It took 2 hours before I had someone i print out my prescription and be able to leave. If you are placed inside of a mall, and in prime location then you should be able to handle a bit of traffic. There is a reason why there is so many bad reviews of this place. I'm definitely getting the frames somewhere else, but next year I'll be using a different location to get my exam done too, since they waste way to much of their customers' time. I don't think there is any excuse for it, if people keep leaving poor reviews and managment, doesn't improve the experience. If they are on the list insurance provider, then I would suggest, keep scrolling down. read more

I'm currently sitting here with my daughter who had a 5:40 appointment. It's currently 7:20 and STILL have not been seen. They took another lady that came after us before us & when we asked why the lady was rude. We told her we've been waiting for over an hour. She said the lady only needed her contacts checked and will only be 2 mins. When we voiced our concern on how long we've waited she rudely asked if we want to reschedule our appointment. NO WE DON'T WANT TO RESCHEDULE. We want to be serviced in a timely manner. What's the point of appointments? read more

Alayshai gives the worst customer service. I will never return to this store. They do not want to do anything but take your money. Not deserving of even one star. Take your business to people who will value your patronage , this store does not care; they do not appreciate your business and they treat you exactly that way. TERRIBLE CUSTOMER SERVICE read more

Initial exam and glasses , one pair was 500$ clearly I don't have insurance but come on now. I paid it whatever. I needed glasses. The doctor was the best out of the whole experience. Came back because the screw was loose, showed the lady. She tells me I have to get new glasses and exam because the glasses will break. I told her that the screw was just a little bit off and to just screw it in. Nope didn't want to. I bought a little repair kit and repaired it myself at home. My glasses didn't break and they look perfect, but It took me FOREVER!!!! Because guess what, I needed glasses to see the dang screw. Overall experience no bueno. read more

Make sure you are clear with eye exams!! Went to get basic eye exam for $59.99 but ended up paying $89.98 because fees that you think are the breakdown prices of everything they do on exams but it actual additional prices they don't explain upfront. The young lady told me to initial off the exam.... didn't know I was initialing off EXTRAS..... in pissed!!! I can go on and on.... let's not talk about the 60% off sale... it's a bunch on BULL SH...... read more

These people suck, they need to go work at mcdonalds, they cant set anything up, they are just horrible, just dont even stress. Wife got classes that dont even match her prescription, she gettinf a refund that could take 2 weeks. Go get real jobs bums read more

Terrible service I hate that I even started my treatment here. Every time I go there they are too busy to help you even if you made an appointment. Every time I call to see if me or my daughters glasses are in they put you on hold forever to come back and say they need to call me back and they never do. I am going to go to a real eye doctor and stop dealing with this rotating door of staff and doctors who don't care about their patients. read more

DO NOT GO HERE!! This place does not care AT ALL about patient care or customer service. All they care about is charging you as much as possible. Their doctor & employee turnover is bad as well. Whoever you see today probably won't be there in 6 months & they will require you to do another exam & pay for it as well. They rather lose a patient then try to work with you. Go upstairs to LensCrafters or anywhere else but here. read more

Teri E was awesome!! She helped me get the right contacts for me and made sure they were ones that were covered by my insurance too. They are much more comfortable and affordable. She was so nice and accommodating with all my questions and even helped explain why my contacts feel the way they do. I will definitely go back to see her for my vision questions and purchases in the future!! read more

I was serviced by katelynn who exhibited poor customer service from the start. I ordered a glasses and she never asked what kind of special orders o wanted on the glasses. The Buford location is suppose to be one of two locations that do same day service and she told me they do not o cacod go on and on. StAy away. read more

Ask for Charbel he was so patient and took his time to thoroughly explain my option for contacts and glasses!

I've been with Vision Works for as long as they've been at the Gwinnett mall. This year was the first year that I have had the worst service of my life. No one will answer the phone when you call I won't they do they put you on a 30 minute hold and it takes them forever to get back with you. When you order your contacts they automatically marked that they came in even if you haven't picked them up and the attitude of the management is horrible. so here I am with Brandy contacts and have no idea which one goes in water and I've been calling for the last two hours and then hung up on five times. I would say they are now the worst Service I've ever had at any establishment. read more

I went here because my insurance covered it and I'm glad it did. The wait time wasn't too bad and my exam was fast and concise. The doctor walked me through everything step by step and helped me understand what was going on with my eyes. I will definitely be going back in the future and recommending it to others. read more

After reading the previous reviews, I was hesitate about visiting this eye clinic but I'm glad I decided to give them a try. Unfortunately I am one of this people that wear their last pair of contacts until you just can't because of the cost and hassle of going to the eye doctor. I was stuck with contacts the weekend of Labor Day and after calling around to check hours and prices I found Visionworks to be the best deal. I did make an appointment and arrived 15 min early. The wait was minimal and the staff was very friendly. The doctor I saw was as friendly as a eye doctor can be but professional. They addressed all my concerns. I would recommend to anyone who is on a budget and not a fan of going to the eye doctor. I did not order contacts or eye wear with them so I cannot speak of service if getting fitted. They released my prescription for both without any issues. read more

If I could give zero stars I would give zero stars. This is the absolute worst glasses place ever. You have to wait and wait and wait even if you have an appointment. The selection is horrible. The staff do not know what they are doing. They cannot by law dispense glasses without a doctor on premises but they don't bother to tell you when the doctor is there or not. I got a text telling me my glasses were ready and yet they would not dispense my glasses because there was no doctor there. They did let me try my glasses on and the prescription was not right. I ended up getting A refund since they wouldn't give me my glasses anyway. Seriously go anywhere but here I will never step foot in that place again. read more

Best service received thus far with Visionworks and I come here every year for my glasses and eye exam! I love the team that helped me here at this location amazing amazing read more

Just don't go here. The staff is rude and no one is ever clear on the price. Read the other reviews! They are NEVER clear on how much you will ACTUALLY pay. The lady who sits at the front is so rude. And the other lady has no clue what she's doing. There's a younger girl there and a lady who works in the back that are kinda nice but the two ladies in the front RUIN the whole practice. Also, be very clear if you only want glasses or only contacts. They will trick you. Save yourself time and money. Go somewhere else read more

A wide selection of frames. Great prices. The staff was very helpful, they made sure I found the frames I was happy with. The doctor recommended progressive lenses and they are amazing!!! I would definitely recommend this location for an exam and eye ware purchase. They accept VSP vision insurance. read more

I finally found a frame I liked. I tried to order the frame and the lenses off the vision works website, but it wouldn't let me. So I went into the store and talked to an employee. None of the employees were educated on what they could or couldn't do. She didn't even get up to find the frame. She seemed so disinterested and really didn't want to help me. She couldn't answer any of my questions with affirmative answers. Worst customer service experience of my life. I will be ordering my glasses elsewhere because this company does not deserve my money or my time. read more

Beyond awful. I had to call because I needed my contact prescription, but come to find out they didn't even give me the exam for contacts. I was wanting to order contacts online (like I've done before) for my 20th birthday, but I could not do it without my prescription. After hours of communicating with the store supervisor, doctor, and corporate nothing was done. They offered me an exam for close to $100 that I'd have to pay for out of pocket. Yet had they done their job last year, I wouldn't have to do anything but pick up my prescription. We had to wait 3 hours AFTER our scheduled appointment time last year just for glasses alone. (What is the point of an appointment if you don't get seen even remotely close to that time?!) I have been to several Vision Works in different states, but this is by far the absolute worse. They didn't do anything to remotely solve the problem that one girl at the front desk caused because she did not input the correct information. I work at a customer call center right now for a multi million dollar company and I know how the situation should have been handled, and this was the very opposite of that. I'd rather have blurry vision than give these uneducated and stingy people anymore of my time or money. read more