I just gotten a brand-new glass for myself but needed a little adjustment. I thought all new…read moreglasses needed a little adjustment. Their response was my face is not even so we can't do anything. These people are ignorant or just lazy. They think I'm stupid. Go to the one off Peachtree Industrial Blvd. They took care of me. I'm not going to this location ever again.

I've had nothing but positive experiences at Bethel. Great service, efficient appointments, and…read moregreat selection of frames. Bethel makes going to the eye doctor a pleasant experience!

stay away from this place!! They did not make my daughter lenses correctly. She couldn't see out of…read morethem and they refused to refund so unable to use my insurance.

BEST PLACE EYE DOCTOR AND GLASSES SHOP EVER!!! I found…read moremyself walking into Eye Believe with the intention of asking various questions as my vision has become very blurry. I have never owned a pair of glasses nor have I had an eye exam done before, and I was super nervous. I walked in and was helped by Joanna, who is bilingual in Korean and English. Joanna was super patient, understanding, and insightful. She helped answer all of my questions thoroughly, and even let me try multiple frames on despite me not even being a local and most likely returning in a month. However, Joanna recommended me the PERFECT frame (and I am very picky) that worked well with my face shape and structure. I asked if they had appointments available day off, and one happened to actually open up right when I was there! I was then seen by the female doctor, Sara Yum, O.D, who is also Billingual in Korean and English. She honestly made the whole experience for me very comfortable. She was incredibly knowledgeable, professional, patient, compassionate and present. She gave me her full attention and listened to all of my concerns. I didn't feel rushed and felt really taken care of. She helped me find solutions and gave me practical ways that I can improve my eye health and even my overall health. Dr. Yum is intelligent, a person of integrity, and personable. Overall, I was blown away by my experience at Eye Believe Eye Care & Optical. I am thankful to have walked in as I left with a completed eye exam, new frames and lens that all catered to helping me attain my health goals while considering my financial budget. 12/10 recommend!

There was awful receptionist, no help at all. It seemed no money , no services. Definitely awful…read morebehaviour.

First let me say that the Optometrist was great. My 8 year old daughter found out she needed…read moreglasses. We were told that we had to wait 5-10 business days for the glasses to come. That's 2 weeks. Well we patiently waited those 2 weeks and called to check on the status of the glasses. We were told they were not ready and could not be given any type of update. Instead of apologizing for not producing the product in the given amount of time I was argued with about the quote of time given to me initially. Customer Service is a big part of every industry and unfortunately this place stinks. We are still waiting on our glasses. That means it's going on 3 weeks that my child has been going to school unable to be at her best because of her vision. Crazy...

Not very happy with the service I received today. I received a text that the reading glasses I…read morepicked up were ready. So i went during my lunch period to grab them. At the front desk, they asked me to put them on and everything was blurry at about a distance of 1 foot from my face. Additionally, I tried looking at my phone and it looked distorted in my hand, like it was bending. While waiting the 2 weeks to pick up the glasses I tried a pair of over the counter readers with the same script and had no issues. The only reason I went with these was because the Dr told me it accounted for an astigmatism. I let them know that I was unable to see properly and they took the glasses back to check. When the lady came back, she said, the prescription is what the Dr prescribed. I explained the issues with them and she seemed to blow me off. She said that I would have to be retested. I explained that I can only do appointments on the weekend due to the lack of timing requesting time off as this is not considered an emergency situation. Unfortunately the soonest appointment is April 20th. She scheduled me and said nothing. There was awkwardness at the counter and I asked, did you schedule me. She said yes. So I guess I was done since she said nothing and I left. It was a level of rudeness that I have rarely seen in a customer service oriented business. At no time did they express any concern or care that this mistake is quite inconvenient. They weren't pleasant, apologetic or sympathetic. Mistakes with orders happen, what upset me was the lack of customer service by the front desk staff. They truly deserve to be sacked. In fact, I spoke to the gentleman who helped me order them, who no longer works there and he mentioned that my experience isn't uncommon with the front desk staff. In fact he said the two woman at the front desk were part of the reason he left the company. I will try to resolve the issue with this company but ultimately, I have very little faith. If I have too, I will take the frames and go elsewhere and end up paying out of pocket for a new exam and lenses. I will update this post based on the resolution. UPDATE: I went today to pick up the pair of glasses to give it a few days of letting my eyes adjust to see if they work out. I checked google and yelp to see what time they were open. I get here and they are closed and it's, "by appointment only". Yelp even stated that the hours were updated a month ago. This place is absolutely garbage. It needs new management or shut down. The last 6 months of reviews are horrendous. They can't get their hours correct online and their front desk staff are like the mean girls club. Once I pick up the glasses I'm done. I will encourage everyone I know never to give this company business.

Just read a few recent posts in this thread. Look at Google reviews…read more We are First appointment of the day 9:00 am. After 45 minutes, we still have not been called back. Also, no explanation was provided when asked why the delay. Business has recently transferred ownership and the service is noticeably deteriorating. UPDATE 7/18/23 The office just called me threatening legal action for publishing the photo of employees in a public area. No apology, just more attitude, as described by many reviews below. They hung up on me when I tried to discuss my experience with them. Follow up to post below. We left after no explanation or apology. But After a quick virtual visit online, that Doctor called in a prescription within 5 minutes to our local pharmacy. At first I felt inconvenienced by thinking about finding a new practice after coming here for over 20 years. Now, with the current customer service and the convenience of telemedicine, I wouldn't be surprised if this management team doesn't make it here. I must say that Dr. Christensen is phenomenal. He has always been fantastic.

Impeccable service and a wide range of frames to choose from. They shape your lenses in house and…read moreare very precise. The only place that has gotten it right the first time and I've worn glasses since I was a teenager. Highly recommend.

Let me tell you. This is the best eye glass store I've ever been to. The staff is so helpful and…read morekind and has the best prices. I would never go to another eye glass store. Would 10/10 recommend. UPDATE AGAIN! 1/15/22 Look at these beautiful sunglasses I got from eyejoa. I went in alittle later and they were still kind enough to give me the best service with care.

My child's glasses lost a screw. I went to this nearby store just to give it a try and asked if…read morethey could fix it. The staff were very nice and repaired it quickly. They also told me I could reach out to them anytime if there were any issues. I really appreciate it!

Have gotten my glasses here for the past two years and have been very pleased with the experience…read more It is a comfortable design / layout on the inside with a great amount of frame options to choose from at a reasonable cost. The staff is really great and always makes me feel welcomed. The glasses tech in particular is super knowledgeable and I always feel like he puts a lot into making sure the adjustments for my glasses are perfect. I highly recommend this spot!

The doctors are great and the staff is generally courteous. The offices are nice…read more However, if you are trying to make glasses or sunglasses that are perhaps not the most straightforward - like aviators with a high base curve, their lab seems to struggle with craftsmanship in making them. I have use these same frames (I have a couple) to make lenses with almost the same prescription with other offices and the results have been great. The sunglasses I received from this office had a noticeable "fishbowl" effect. My other pair with the same exact frames and almost the same prescription were cut and produced very nicely with no problems. What actually bothered me was the response when I raised this concern. They repeatedly said this is due to my prescription and the curve of my frames even as I showed them the much better crafted lenses in my other identical frame - demonstrating it was possible to produce lenses for this frame without the problems that it had. When I asked if they could ask the lab to produce quality similar to the pair I had they basically said no. In other offices, without my even having to make that request, the staff told me they noticed the curve of the lenses and that they would personally call the lab and direct them to ensure the lenses were produced without the fishbowl effect and fitting the curvature of the frames well. Briggs needs to hold its lab to higher standards and to offer that level of advocacy for its customers - it's pretty basic for opticians to do that as they work with their eyeglass labs. Unfortunately that type of response means I will have to switch back to the office I used to go to even though it is in Roswell, 30 minutes away. At least I will get better crafted eyeglasses.

No greeting when I walked in today she just looked up and waited for me to start talking. It was…read morestrange. Their wait time is getting longer each time I go there. I waited in the exam room for the doc forever

Look no further than U &M eyecare for an outstanding experience and wealth of knowledge. After…read moreyears of struggling with mediocre contact lens vision because of my high prescription and dry eyes to boot, Dr. Nguyen fitted me with schleral lenses. Now, I have superbly crisp vision and look forward to putting these lenses in my eyes to combat the dryness! The entire staff is exceptional at U & M Family eye care. Dr. Maria Nguyen is the absolute best and discovered my early stage glaucoma that my previous eye doctors didn't detect. So thankful to know that my entire family is in good hands!

Specialty Eyecare is hands down one of the best eye clinics I've been to. Scheduling was easy, wait…read moretimes were short, and the staff was friendly and attentive the entire visit. The exam itself was very thorough, and everything was explained in a way that was easy to understand. I never felt rushed, and they made sure I was comfortable every step of the way. You can tell they really care about doing things right. What stood out most was how smooth the entire process was, from check-in to choosing frames. The team helped me pick out glasses that actually fit my face and lifestyle, not just what was popular. If you're looking for a place that's professional, efficient, and genuinely caring, I'd definitely recommend Specialty Eyecare.

I waited until I received my glasses before writing this review because I wanted to rate my…read moreexperience from beginning to end. Made an appointment online & got a call back saying they didn't take my insurance. So I used my husband's & the Rep was very helpful & called me back to confirm that PVI took it based on the info I provided. The exam was extremely thorough. I answered all questions they had & was presently surprised that Dr.Nim pointed out a few things she could tell I was dealing with. She noticed I had dry eye & allergies. She recommended some over-the-counter drops & so far so good. Mind you I went to another Optometrist less than 6 months ago & none of this was pointed out. I can tell she cares about what she does & is very knowledgeable. I even found out about something that could help my child with their eyesight & he wasn't there at the time. I didn't feel rushed & everyone who works there is pleasant & attentive. When looking at glasses I was advised of the amount my insurance covered & given prices for add-ons & recommendations. So no surprises at all. The only thing that may turn people off is they do not have a large selection of glasses but I found some that work for me! One of the best exams I've ever had & I've been wearing glasses since I was 12 y/o.

From the wonderful lady at the front desk, the gentleman doing the pre-check, to the optometrist…read morewho checked my vision. They were all great, kind and professional. They explained everything and answered all the questions I had, and I usually have LOTS of questions. The office is cozy, clean and welcoming. This was my first time here and I would definitely recommend this place! Will be coming back!

First time visiting Sugarloaf Mills and all I can say is -- wow. This place is massive. I haven't…read morebeen to a mall this large or lively in quite some time. From the moment I walked in, it felt like there was something for everyone -- clothing stores, specialty shops, attractions, and more food options than I could count. What really stood out to me was the variety. Whether you're into fashion, sneakers, home décor, pop culture collectibles, or just window shopping, this mall has it all. Even after nearly two hours of walking, I'm pretty sure I only covered about half of it. There's just so much to explore that it's impossible to take it all in during one visit. The food court was another pleasant surprise. It's clean, spacious, and full of options -- from quick bites to hearty meals. Everything looked fresh, smelled amazing, and there was plenty of seating even during busy hours. Parking was easy, the atmosphere felt safe, and the place was well-maintained overall. Between the sheer size, the variety of stores, and the energy of the space, Sugarloaf Mills really delivers that "mall experience" that's become rare these days. I'm already planning a return trip so I can take my time and see everything in its entirety. The place definitely did not disappoint.

This Mall is nice and has lots of fun stores. We come to this mall at least once a month since it…read moreis far from where we live. Yesterday my child asked to get on the Carousel that is located in the food court. Let me just say the guy working there needs to speak louder and not be so rude. He doesn't communicate very well. He was so rude that I was ready to just get my money back but my little was so happy I ignored it. Also 6$ for a one minute ride is really not worth it. Not sure if he stopped it early because this man and baby needed to get off but I felt cheated out right when we got off he went running to a break. Anyways the mall is great and has a lot to do.