The doctors are great and the staff is generally courteous. The offices are nice. However, if you are trying to make glasses or sunglasses that are perhaps not the most straightforward - like aviators with a high base curve, their lab seems to struggle with craftsmanship in making them. I have use these same frames (I have a couple) to make lenses with almost the same prescription with other offices and the results have been great. The sunglasses I received from this office had a noticeable "fishbowl" effect. My other pair with the same exact frames and almost the same prescription were cut and produced very nicely with no problems. What actually bothered me was the response when I raised this concern. They repeatedly said this is due to my prescription and the curve of my frames even as I showed them the much better crafted lenses in my other identical frame - demonstrating it was possible to produce lenses for this frame without the problems that it had. When I asked if they could ask the lab to produce quality similar to the pair I had they basically said no. In other offices, without my even having to make that request, the staff told me they noticed the curve of the lenses and that they would personally call the lab and direct them to ensure the lenses were produced without the fishbowl effect and fitting the curvature of the frames well. Briggs needs to hold its lab to higher standards and to offer that level of advocacy for its customers - it's pretty basic for opticians to do that as they work with their eyeglass labs. Unfortunately that type of response means I will have to switch back to the office I used to go to even though it is in Roswell, 30 minutes away. At least I will get better crafted eyeglasses. read more

No greeting when I walked in today she just looked up and waited for me to start talking. It was strange. Their wait time is getting longer each time I go there. I waited in the exam room for the doc forever read more

Everyone within the Briggs Vision Group (Johns Creek) is a pleasure to work with from the front desk, to the professionals who assist with eyeglass selections to the doctors. They excel in customer service with a noticeable difference to any other practice I've been to in the past. We found them many years ago and will never have a need to change doctors. They have taken care of my children since they were young and first needed glasses and continue to care for our family and my grown children. It's clear that everyone enjoys working for this practice. They always make you feel like they are happy to see you. read more

We have been family customers of Briggs for over 10 years. I scheduled an appointment that was listed as "available time slot" via their online system; only to receive an email saying that the slot actually WASN'T available and was requested to call the office to pick a new time. When I called the office to inquire, I was told that a slot actually HAD become available at the time I requested, but they had JUST given it to someone else right before I called and then she laughed about it as if it was funny. Kristin explained she had a "last minute cancellation" but didn't honor my request that came in much earlier (in writing actually) for the same time slot. (Because she hadn't "heard from me") I ended the call extremely disappointed and confused as my phone number is listed in the online booking information as well as the time slot I booked, which she was fully aware of. Now I'm scrambling to find a new Optho that can get me in before I leave the country for 2 weeks. Thanks Briggs! read more

I was so lucky to have discovered Briggs. My daughter landed and broke my glasses in two and in a hurry we rushed to the office. The staff was so nice to fit us in on a busy Saturday. I love the new tech they have to see the back of your eye and get a quick assessment without having to dilate, though I still want to dilate but I'm glad to have gotten some idea of my eye health with that. I also loved the new glasses that I've gotten. Would highly recommend all around from quality to promptness of service. Thanks so much again! read more

My son had an eye infection and the Briggs Vision staff were so great to fit us in last minute to get seen. We usually see Dr. Sellers, but saw another doctor who was just as awesome! I'm convinced all the doctors in this group are amazing! My son has had the same eye infection 3 other times and this is the only time we were told exactly what it is, why he keeps getting them, and how to prevent the infection from coming back. The staff is absolutely amazing! Because we were worked in last minute, we had to wait to be seen. The staff kept us updated while we waited and even helped to keep my 3yo entertained when her patience ran out, God bless you! So grateful to find this office, these wonderful doctors, and their amazing staff to help with my son's eye health. read more

I teetered between 3 and 4 stars, only because the wait was very long. My daughter had a tumbling lesson right after this appointment at 4 so I was already pushing it, but my appointment was at 3, so I figured I had enough time. We didn't get taken back until 3:35. I wasn't very happy about that, and they apologized and tried to rush through it which worried me a little. The staff was very pleasant though, and it was a nice facility altogether. The biggest plus (and minus) was being told that my daughter didn't need to wear glasses while reading. The vision place I went to last year said her right eye was a little off and she should wear glasses. So I paid like $250 for some glasses for her only to find out this doctor said she didn't need them yet. I hate that about some dentists and vision places, because you put your faith in them and some places are clearly out to just make money. I am thankful this place is not like that, and despite the wait, I'd be willing to come back because I trust them, and that you can't put a dollar amount on. read more

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What a great experience! After having issues with a big box vision company I searched for a second opinion on my eye care needs. I found Briggs Vision through google and read reviews that seemed too good to be true. Today was awesome to say the least. Everyone was super friendly and they all worked together to figure out the possibilities as to why I couldn't fit in my previous contacts. I was surprised when multiple people came into the room at the same time to ask questions and give ideas as to what could be the case with my vision. This team rocks and I highly recommend coming here! Making the switch to them for my future eye care needs for sure! read more

Briggs Vision Group was a great experience. The doctor was attentive and explained everything he was about to do and what the test was for. The staff was very friendly, offered water, and encouraged me to browse through their glasses selections while waiting. I needed glasses, so browsing through the glasses and trying them on cut through a lot of work on looking for glasses in the end. It is a nice atmosphere. This is a great place to go if you are needing an eye exam or glasses. Love, Love, Love this place. read more

Dr. Sellers is absolutely the best! She is kind, listens to concerns, takes time to explain options for your best vision plan! She is an expert in her field and is by far the BEST at finding contacts, for my usually hard to fit eyes! I can't say enough positive praise for her and her team! read more

Very professional group. This group offers a much more polished and customer focused experience than the big chains. The receptionist is a delight and my doctor was wonderful. This rating is based on my eye exam. I always buy my glasses from Zenni Optical though, since you get great prescription glasses there for $15 versus $200 and they last for years. read more

Great service and a very friendly service oriented staff. I came in without an appointment but with a swollen eye lid. They worked me into the schedule and took care of my issue. I was treated with great care and they made me feel welcome. Quick in and out, I got to work on time with drops for you eye problem to cure the issue. Thanks you guys for a unique and rewarding customer experience. First Class all the way ! read more

I have been a patient at Briggs Vision Group for several years. They are always courteous and professional. The eye-care that I have received from the team at Briggs Optique has been invaluable to me. I wouldn't consider going anywhere else for my eye-care. read more

First and foremost, customer service and bedside manner.. the whole entire office exceeded in this department. From beginning to end. From the receptionist right when I even called, to the lady who took me back to my room, to Dr. Smith, to Jennifer who helped me order my glasses... everyone was exceptional. Dr. Smith was helpful with every question I had. He gave me so much information that I hadn't received prior from previous doctors and he genuinely just cares about the health of your eyes. Never once did I ever feel misled, pressured or anything like that. I'm so happy to have found this office and it helps it's right down the street from me! Amazing team! Amazing everything! read more

I can't speak highly enough of Dr. Briggs & his staff in John's Creek. When it comes to glasses, you'd be hard pressed to find an edgier statement for your face. Their brands are top quality & many hand crafted unique styles. The staff won't steer you wrong either in helping to find the ones that suit your style & attitude on life. read more

This is a very professional, caring and thorough operation. They are also extremely accommodating in emergencies and have a wonderful referral process -- connected to many excellent specialists. And when it comes to glasses they take the time to do perfect fittings and ensure Rx is closely followed. read more

I typically avoid going to the eye doctor. However after meeting he staff here and getting my eyes checked, I think I'll willingly and Joyfully start getting my exams done once a year. They are super friendly, super smart, and very informative. I told Christal that she defined the word awesome and I meant every word of it. I had issues with prescription and it was around 5:45 after their store closes. I texted Christal on her personal number and she immediately contacted my pharmacy and within a few minutes I got everything settled and went home with my prescription. Can't ask for a better experience and I will definitely start getting eye exams every year. read more

I've been going to Briggs for the last 7 years. They are super friendly, prompt and have a great selection of frames. One of the biggest things I'd say is their philosophy of eyecare first. My wife had a pair of glasses from an optician in another city. After examining her, Dr. Brice told her that she no longer needed glasses. Most opticians would keep her in glasses to sell her a new pair of frames - not Dr. Brice and Briggs. Great folks to work with! read more

I have been going to Briggs Vision Group for years! I have been to both locations and everyone is not only super nice but very helpful. They explain to you what your insurance covers, and what your options are. They have a great selection of frames and will order anything you request. I love going here! read more

One of the best doctor and an amazing staff. Holly at the front desk was super helpful. I saw Dr Amy, who was amazing as well.

Me and my son went for our eye exam. He is 4 and this was the first visit for him. They made it very comfortable, I was very pleased. My husband also went there the week after, he also has the same thoughts. Very professional service! read more

I've been going to Briggs for quite some time and I'm always impressed by their thoroughness. They are also very courteous and friendly. I have no reservation in recommending them highly. read more

I've been going to Dr. Sellers for about 10 years now for my eye exams. She is extremely professional and knowledgeable. She is very proficient and my visits are always pleasant! I highly recommend the whole practice! read more

First off, I would recommend Briggs Vision Group to anyone who asked ! I see Dr. Sellers and you know from interacting with her that she really cares about her patients and their well being. The staff at Briggs Vision always go out of their way to help you with any questions and make sure to follow up when needed. If you need an eye doctor, this is the place to go. read more

I have been a patient of the Briggs Vision Group for many year - their entire staff have always been professional, efficient and use state of the art equipment and procedures ! read more

I love this place! I've been going to Briggs Vision for five years and seen both Dr. Smith and Dr. Brice. They are easily the nicest doctors I've ever worked with. Every time I leave there I feel like I've visited with friends/family! I can't rave enough about the staff as well! They are all very patient with me even though I'm very uncomfortable with things near my eyeballs. I'll continue this relationship as long as I live in the area! read more

I went in with what seemed to be minor eye irritation and ended up being much more. From the time I walked in, every one was nice and treated me with kindness and gave great care. Dr. Sellers stayed in contact with me as I went to a specialist and made sure that I was taken care of. When I had a questions regarding issues in my recovery, they made time to see me and talk with the specialist to take care of my concerns. I've always gone for eye appointments and love their selection of glasses. This incident is another reason I am so thankful for the outstanding ways they take care of my eyes. read more

Everyone in my family go to Briggs Vision Group to have our eyes checked. My husband & I both like working with everyone in the Johns Creek office. The funny thing to me is that both our kids love to go in & have their eyes checked. If you need a new Eye Doctor I would definitely recommend Briggs. read more

I have been a customer/patient for over 2 years with Dr. Brice and Briggs Vision Group on Medlock Bridge. I could not be happier. The staff is knowledgeable, and friendly. My 9 year old son had his first exam with them since we moved and he was thrilled, he had come in with me a couple of times and couldn't wait for his own exam. The staff and Dr. Brice are wonderful with him, let him ask plenty of questions and even "touch" some of the machines. If you are looking for a cookie cutter, fast food type of optical group, this is not for you! read more

I'm very happy with my experiences with Briggs Vision. My first visit 3 years ago was out of convenience in the Johns Creek location. I am thrilled with the care, professionalism, thorough examination with detailed explanation by Dr Cristal Sellers. You feel like family from your first steps thru the door! read more

super friendly staff and help you 100%. my brother needed his glasses fixed and they helped him right away .

Been going there for years, all their opticians are great. Use the John's Creek office. Contacts are at a fair/competative price, but glasses/frames can be more expensive (vs. the chains, though likely same as other specialized optical shops). read more

Excellent service and great staff. Very knowledgeable and great manner of explaining any issues. Would highly recommend.