After going to the same eye doctor for years for both my annual eye exams and my kids' yearly…read moreappointments, I was disappointed to learn they no longer accepted my children's vision insurance. Last year was the first time I had to find a new eye care provider. Unfortunately, that experience wasn't a good one. It felt like everything revolved around making extra money. When one of my kids' glasses broke, I was told I would have to pay out of pocket even though the glasses were supposed to be covered under warranty. It made me question what the warranty was actually for. This year, I decided not to go back. After doing some research, I chose EyeBelieve Eyecare & Optical because it's close to my home, and I'm so glad I did. From the moment we arrived, the staff greeted us warmly and were friendly, welcoming, and professional throughout our visit. The office was clean, there was plenty of parking, and the exam equipment was modern and up to date. The doctor gave each of us a thorough eye exam and took the time to clearly explain my oldest daughter's eye condition. She has been interested in trying contact lenses, and I really appreciated that they offered her a trial fitting to determine whether contacts would be a good option for her. At our previous eye doctor, we were told we would need to schedule a separate contact lens exam that would have cost over $200. It was refreshing to find a practice that genuinely focuses on helping patients instead of looking for ways to charge for every additional service. My youngest daughter needs special glasses, and the doctor carefully explained the different types of bifocals available and helped us understand which option would work best for her. I appreciated that they took the time to answer our questions instead of rushing us through the appointment. The selection of glasses covered by our insurance was excellent, with plenty of stylish, high-quality frames to choose from. Unlike our previous office, the frames didn't feel cheap or flimsy. I also love my own glasses--they're incredibly lightweight and flexible, so I barely notice I'm wearing them. They don't put any pressure behind my ears, making them comfortable enough to wear all day, especially since I spend most of my workday on the computer. We were told our glasses would be ready in about two weeks, but they actually arrived sooner than expected, which was a pleasant surprise. I haven't had to use the warranty yet, and I hope I won't need to if my kids can avoid breaking or losing their glasses this year. If I do end up needing it, I'll be sure to update my review with that experience as well. Overall, we had an outstanding experience from start to finish. The staff was kind and welcoming, and the doctor was knowledgeable, thorough, patient, and never made us feel rushed/pressured. It was refreshing to find an office that truly puts patients first rather than trying to upsell unnecessary services. We definitely plan to continue bringing our family here, and I highly recommend EyeBelieve Eyecare & Optical to anyone looking for honest, professional, and compassionate eye care.

stay away from this place!! They did not make my daughter lenses correctly. She couldn't see out of…read morethem and they refused to refund so unable to use my insurance.

The doctors are great and the staff is generally courteous. The offices are nice…read more However, if you are trying to make glasses or sunglasses that are perhaps not the most straightforward - like aviators with a high base curve, their lab seems to struggle with craftsmanship in making them. I have use these same frames (I have a couple) to make lenses with almost the same prescription with other offices and the results have been great. The sunglasses I received from this office had a noticeable "fishbowl" effect. My other pair with the same exact frames and almost the same prescription were cut and produced very nicely with no problems. What actually bothered me was the response when I raised this concern. They repeatedly said this is due to my prescription and the curve of my frames even as I showed them the much better crafted lenses in my other identical frame - demonstrating it was possible to produce lenses for this frame without the problems that it had. When I asked if they could ask the lab to produce quality similar to the pair I had they basically said no. In other offices, without my even having to make that request, the staff told me they noticed the curve of the lenses and that they would personally call the lab and direct them to ensure the lenses were produced without the fishbowl effect and fitting the curvature of the frames well. Briggs needs to hold its lab to higher standards and to offer that level of advocacy for its customers - it's pretty basic for opticians to do that as they work with their eyeglass labs. Unfortunately that type of response means I will have to switch back to the office I used to go to even though it is in Roswell, 30 minutes away. At least I will get better crafted eyeglasses.

No greeting when I walked in today she just looked up and waited for me to start talking. It was…read morestrange. Their wait time is getting longer each time I go there. I waited in the exam room for the doc forever

Great experience with Dr. Johnsey and all the staff of the shop. I definitely recommend this place!read more

We had a great experience at Quality Eyecare. The staff were helpful and friendly. I was able to…read moremake an appointment on their website a week out. They have a good selection of frames. The glasses were ready in a week and I have received lots of compliments on them. Highly recommended!

This location is great!…read more I generally like MyEyeDr because they have one integrated system so no matter what location you go to, they can see your past history. Each doctor I've seen has been great. I don't know how someone could be a "bad" eye doctor LOL. The differentiating factor is the front desk staff. They are really strict about being late, and the cutoff is usually 15 minutes. Last year at another nearby location, I even called in advance and because I was 16 minutes late, they said I had to reschedule. And there was no other appointment for weeks. This year I was late as well. However, this location was so nice. They looked at the schedule, and asked the doctor if he could try to squeeze me in. Of course they advised that I would have to sit and wait 30-45 minutes if I wanted to take the chance. I had time so I didn't mind. In the meantime, I looked for new frames. If y'all wear glasses- you know this process can take a long time. About 30 minutes later the doctor was able to see me. I got my exam, and my new prescription. Since I couldn't find new frames I liked that were in my price range, I just opted to get new lenses for my existing frames. They had a great selection in a variety of price ranges- I just happened to like all the ones that were ridiculous haha. When I went back to get my glasses, they were still super helpful and friendly. I called and no on answered (probably busy on another line) and they even called me back! I have never had such excellent service at a MyEyeDr location before.

Not very happy with the service I received today. I received a text that the reading glasses I…read morepicked up were ready. So i went during my lunch period to grab them. At the front desk, they asked me to put them on and everything was blurry at about a distance of 1 foot from my face. Additionally, I tried looking at my phone and it looked distorted in my hand, like it was bending. While waiting the 2 weeks to pick up the glasses I tried a pair of over the counter readers with the same script and had no issues. The only reason I went with these was because the Dr told me it accounted for an astigmatism. I let them know that I was unable to see properly and they took the glasses back to check. When the lady came back, she said, the prescription is what the Dr prescribed. I explained the issues with them and she seemed to blow me off. She said that I would have to be retested. I explained that I can only do appointments on the weekend due to the lack of timing requesting time off as this is not considered an emergency situation. Unfortunately the soonest appointment is April 20th. She scheduled me and said nothing. There was awkwardness at the counter and I asked, did you schedule me. She said yes. So I guess I was done since she said nothing and I left. It was a level of rudeness that I have rarely seen in a customer service oriented business. At no time did they express any concern or care that this mistake is quite inconvenient. They weren't pleasant, apologetic or sympathetic. Mistakes with orders happen, what upset me was the lack of customer service by the front desk staff. They truly deserve to be sacked. In fact, I spoke to the gentleman who helped me order them, who no longer works there and he mentioned that my experience isn't uncommon with the front desk staff. In fact he said the two woman at the front desk were part of the reason he left the company. I will try to resolve the issue with this company but ultimately, I have very little faith. If I have too, I will take the frames and go elsewhere and end up paying out of pocket for a new exam and lenses. I will update this post based on the resolution. UPDATE: I went today to pick up the pair of glasses to give it a few days of letting my eyes adjust to see if they work out. I checked google and yelp to see what time they were open. I get here and they are closed and it's, "by appointment only". Yelp even stated that the hours were updated a month ago. This place is absolutely garbage. It needs new management or shut down. The last 6 months of reviews are horrendous. They can't get their hours correct online and their front desk staff are like the mean girls club. Once I pick up the glasses I'm done. I will encourage everyone I know never to give this company business.

Love 20/20 Eye care! Great team! Dr Idras has been amazing, I have been with the team for over 15…read moreyears! Would not go anywhere else! Thanks 20/20 Eye care!

I had a wonderful experience here. Leigh at the front desk is very nice and welcoming. They had…read moreavailability for an exam in the same week that I called. Dr. Idris was thorough and kind. Leigh helped me weigh out my options and the prices for my contacts based on my insurance coverage, which I really appreciated. My contacts were shipped directly to me in good time as well.

My son went there and they treated him very well. Very helpful, kind and competent. And the…read moreprices were very reasonable.

Pretty slow business, has a pretty decent variety of frames to choose from and helpful…read morereceptionist. Although they don't have same day glasses available like their other location it's not unbearable wait . 2 days max for a turn around . Great place and affordable prices for exams and frames

Bethel Eyecare is my go-to eye doctor. Everything about this place is absolutely wonderful. The…read morestaff is always friendly and nice and most importantly, Dr. Cha really takes good care of your eyes, making sure you get the accurate prescription and eye care you need. Instead of the typical Korean optometry offices where they just do a refraction only, she does a detailed eye health exam and notes of possible eye dangers. The glasses selection is also wonderful -- staff is super knowledgeable and helpful in picking out the perfect frame. I get almost excited to go back every year or when it's my annual check-up, just because this place js so great.

I just gotten a brand-new glass for myself but needed a little adjustment. I thought all new…read moreglasses needed a little adjustment. Their response was my face is not even so we can't do anything. These people are ignorant or just lazy. They think I'm stupid. Go to the one off Peachtree Industrial Blvd. They took care of me. I'm not going to this location ever again.

The optometrist is horrible - I don't remember his name but he is of short stature with brown…read morehair/eyes. He spent less than 2 minutes examining my eyes and didn't seem to care of my concerns of managing my severe myopia. He also kept looking at his computer to monitor football games scoring which is unnerving for me as his patient. My glasses took forever to come as they blamed my insurance for delaying the manufacturing of the lenses but I was not able to get into contact with my insurance nor were they so that was frustrating. The glasses then came with more than a month delay and the lenses were coke bottle lenses though I paid extra for high index. The staff there tried to blame it on the frames which is odd to me as I've had frames of similar design and the lenses were never as thick as the one they made. A second order of glasses was made with a delay AGAIN and the lenses still came out the same. I then decided do order contact lenses instead and they were nice to offer extra lenses to apologize for the past delays and mistakes so three stars for them. If I could rate the optometrist himself, I would give him a 0. Your eyes are important. Find an optometrist who thinks the same

The owner was so nice to us. After explaining our budget, she walked us through how to pick up a…read morenew frame within it. She is actually trying to help us as much as possible. I can see it. My husband broke his glasses so we requested to get a new one at the same day. She did make it. In addition. I like their doctor. He is very nice and careful to new patients. He explained a lot to us when my husband wore a new pair. He even checked if it is too tight for my husband 's head. This is the most wonderful experience we ever had with eye wear stores. We will definitely go to it next year.