My child's glasses lost a screw. I went to this nearby store just to give it a try and asked if…read morethey could fix it. The staff were very nice and repaired it quickly. They also told me I could reach out to them anytime if there were any issues. I really appreciate it!

Have gotten my glasses here for the past two years and have been very pleased with the experience…read more It is a comfortable design / layout on the inside with a great amount of frame options to choose from at a reasonable cost. The staff is really great and always makes me feel welcomed. The glasses tech in particular is super knowledgeable and I always feel like he puts a lot into making sure the adjustments for my glasses are perfect. I highly recommend this spot!

Great experience with Dr. Johnsey and all the staff of the shop. I definitely recommend this place!read more

We had a great experience at Quality Eyecare. The staff were helpful and friendly. I was able to…read moremake an appointment on their website a week out. They have a good selection of frames. The glasses were ready in a week and I have received lots of compliments on them. Highly recommended!

Our experience over several years has been inconsistent. Sometimes it's great, other times it's…read moresubpar. Lately we've experienced more of the latter and, as a result, will try a different provider next year. Eye exams have always been patient, thorough, and accurate. Last year, the Doctor became mildly irritated with my wife raising concerns about a box of problematic contacts affecting our daughter, as if the issue did not exist. We decided it may be a fluke and came back this year. This year, my son and I have had several problems with eyeglasses we ordered. I asked for Trivex and the best anti-reflective coat available, but we received polycarbonate, Cristal Rock AR on mine, and Cristal Easy Pro AR on my son's. However, my son's lenses have a blue hue in the reflection and Easy Pro should look green (see pic). Additionally, my invoice listed DuraVision Platinum, which would have a blue hue and green is clearly visible in the picture. We did not receive certificates of authenticity for Transitions or Crizal, which both companies say should've been included. It took just over 3 weeks to receive my glasses. Our insurance was blamed, but I would have gladly paid full price and filed a claim directly with them. Instead, no updates were provided and, once I inquired 10 days later, they ordered them after seemingly forgetting. I asked at that time to cancel my order, but they refused. Since receiving the incorrect lenses, I asked to have them replaced, but they again refused.

I had an eyeglass emergency while at work. This location was close to my office and had good…read moreratings. I took my broken glasses in to see if they could repair - even though I was not a client. Jenny was super kind and helpful and got me sorted out. This happened on a Friday lunch time. I was in and out in a few minutes. Great atmosphere - great service! Highly recommend!

Absolutely terrible quality of care. Avoid at all costs! Follow up care (to remove cyst caused by…read moreptosis surgery) is zero unless you pay out of pocket even though I contacted the office within the follow up time frame, they had the audacity to flat out deny it was caused by ptosis repair surgery after I said I wouldn't pay $665 out of pocket to remove a tiny cyst on my right eyelid. It was the surgeon that admitted it was a cyst caused at incision site of the ptosis repair. Because the surgeon wasn't available within the time frame of the 90-day post-op period, I have to pay out of pocket (because they don't take my new insurance either but shouldn't matter as I contacted them within the 90-day timeline). Feel free to message me to get full details. What a scam!

They are great! From check-in to exams to surgery to follow up! Feels like everyone genuinely…read morecares. Everything is well explained and executed. Great experience!

First time and last time patient, my eye standard eye exam plus refractive state was on 11/26/24…read moreand my insurance paid you all $271.73 on 1/17/25. Then you all send me a bill on 9/5/25 that I owe you another $123.27. and have a debt collector call because I refuse to pay. How about the 'No Surprise' medical act. Tell your patients it will cost them nearly $400.00 to follow-through with an appointment. Definitely, shady pricing and seriously, you had a debt collector call me after not returning my phone calls to debate the extra $123.27 above and beyond what my insurance covered. Hope was worth the negative press for you.

First, it is the grossest optical store I've ever gone to... the carpet is torn and very dirty and…read moresmelled. I should have just cancelled my appointment and left. The tech was friendly and provider was nice... two weeks later, I picked up my glasses and they were too strong. I was told to wear them for a week and then go back if they still didn't work. I went back and was told to make an appointment, which I did. I had another exam and was told to come back in two weeks to pick up lenses... I went back and the lenses did not fit the frames... long story short, I still do not have glasses. Once they come in, I'm going to pick them up and never go back. In fact, my confidence in them and the prescription is so low that I'm going to go have another eye exam at a different place and trust their prescription but will do homework on their business first. If I could give zero stars, I would...

There was awful receptionist, no help at all. It seemed no money , no services. Definitely awful…read morebehaviour.

First let me say that the Optometrist was great. My 8 year old daughter found out she needed…read moreglasses. We were told that we had to wait 5-10 business days for the glasses to come. That's 2 weeks. Well we patiently waited those 2 weeks and called to check on the status of the glasses. We were told they were not ready and could not be given any type of update. Instead of apologizing for not producing the product in the given amount of time I was argued with about the quote of time given to me initially. Customer Service is a big part of every industry and unfortunately this place stinks. We are still waiting on our glasses. That means it's going on 3 weeks that my child has been going to school unable to be at her best because of her vision. Crazy...

I am so pleased with the group at First Class Eye Care! They are very friendly, helpful and…read moreknowledgeable. Dr. Pham and the front office staff not only take great care of my eyes, but lift my heart as well. Go see them - I can guarantee that you will NOT be disappointed!

I walked in thinking I had purchased my glasses from this location, but instead of sending me away,…read moreAunJaunte went above and beyond to help me. She wasn't obligated to assist me at all, yet she took the time to fix my glasses and make sure I was taken care of. Her kindness, professionalism, and willingness to help truly made my day. Excellent customer service like this is rare, and I'm extremely grateful for her.

This is the 3rd time that I've come to this location and the lady that does the fitting is so…read moreunprofessional , I have a child thats autistic and she's treated her very poorly, my daughter never said a word nor did she do anything that would cause a negative reaction. it wasn't an accurate fitting and when we picked up the glasses we had to start all over. The guy we worked with us was really kind and understanding.

I would not trust my deceased blind dog with this group. When I experienced bright flashes and dark…read morefloaters I went to their website. Their website clearly advised me to immediately text them for an emergency appointment. I tried 3 times over three days with zero response. Tried to schedule an appointment on line through their website. It repeatedly indicated, we are experiencing a problem with your request, please try later. I soon realized that as negligent as they are in handling emergency matters and can't keep their website up that I better go elsewhere. Please save yourself the frustration and find another group. John

Bethel Eycare opened its second location late last year, and as a long time patient of Bethel, I…read morewas so impressed with the new facility! The other location is still open and they are serving both locations. Bethel was always packed at the first location, so it's great to see that they're expanding. The new location is newly built, and it's almost twice as bigger as the original location. It looks like not too many people know about it just yet, so the two times I've been, I've always received super fast and friendly service. Most recently, my appointment was 2pm but I was in & out within 15 minutes receiving exactly what I needed. Dr. Cha is always such a great doctor when examining for a vision exam. They now have a separate room for glasses so it looks like you're actually at an optical shop whenever your hear. Also, because the building itself is new, everything looks so sleek & modern. It's a great new look for Bethel - I will be back.

Always kind and patient! Very clean and organized! Have…read moregone here for years and do recommend! They have a big variety of glasses and they are not expensive if you have a medical plan.

Be aware they are not a part of the VSP network and thus will try to bill what should be standard…read morecomprehensive care (dilutions) under medical insurance for higher comp rate. Dr. Black is a good optometrist, but if you suffer from eye diseases or conditions, you might be better served to visit an ophthalmologist for your annual exam

I live in New York State full time, but visit the area frequently because of family. I came here…read moreonce on such a visit a few years ago, and had such a great experience that this has become my eye care spot! Glasses, contacts, exams, I have never had an issue with a single thing. They really take care of you with fittings and followup... and even more great stuff that I don't want to share publicly because I don't want everyone asking for free stuff from them LOL. Not only have I made it my go-to spot, but I've also taken my father, husband, and brother-in-law there and they love it too! You won't be sorry.