Our experience over several years has been inconsistent. Sometimes it's great, other times it's…read moresubpar. Lately we've experienced more of the latter and, as a result, will try a different provider next year. Eye exams have always been patient, thorough, and accurate. Last year, the Doctor became mildly irritated with my wife raising concerns about a box of problematic contacts affecting our daughter, as if the issue did not exist. We decided it may be a fluke and came back this year. This year, my son and I have had several problems with eyeglasses we ordered. I asked for Trivex and the best anti-reflective coat available, but we received polycarbonate, Cristal Rock AR on mine, and Cristal Easy Pro AR on my son's. However, my son's lenses have a blue hue in the reflection and Easy Pro should look green (see pic). Additionally, my invoice listed DuraVision Platinum, which would have a blue hue and green is clearly visible in the picture. We did not receive certificates of authenticity for Transitions or Crizal, which both companies say should've been included. It took just over 3 weeks to receive my glasses. Our insurance was blamed, but I would have gladly paid full price and filed a claim directly with them. Instead, no updates were provided and, once I inquired 10 days later, they ordered them after seemingly forgetting. I asked at that time to cancel my order, but they refused. Since receiving the incorrect lenses, I asked to have them replaced, but they again refused.

I had an eyeglass emergency while at work. This location was close to my office and had good…read moreratings. I took my broken glasses in to see if they could repair - even though I was not a client. Jenny was super kind and helpful and got me sorted out. This happened on a Friday lunch time. I was in and out in a few minutes. Great atmosphere - great service! Highly recommend!

Great experience with Dr. Johnsey and all the staff of the shop. I definitely recommend this place!read more

We had a great experience at Quality Eyecare. The staff were helpful and friendly. I was able to…read moremake an appointment on their website a week out. They have a good selection of frames. The glasses were ready in a week and I have received lots of compliments on them. Highly recommended!

My child's glasses lost a screw. I went to this nearby store just to give it a try and asked if…read morethey could fix it. The staff were very nice and repaired it quickly. They also told me I could reach out to them anytime if there were any issues. I really appreciate it!

Have gotten my glasses here for the past two years and have been very pleased with the experience…read more It is a comfortable design / layout on the inside with a great amount of frame options to choose from at a reasonable cost. The staff is really great and always makes me feel welcomed. The glasses tech in particular is super knowledgeable and I always feel like he puts a lot into making sure the adjustments for my glasses are perfect. I highly recommend this spot!

This is the 3rd time that I've come to this location and the lady that does the fitting is so…read moreunprofessional , I have a child thats autistic and she's treated her very poorly, my daughter never said a word nor did she do anything that would cause a negative reaction. it wasn't an accurate fitting and when we picked up the glasses we had to start all over. The guy we worked with us was really kind and understanding.

I would not trust my deceased blind dog with this group. When I experienced bright flashes and dark…read morefloaters I went to their website. Their website clearly advised me to immediately text them for an emergency appointment. I tried 3 times over three days with zero response. Tried to schedule an appointment on line through their website. It repeatedly indicated, we are experiencing a problem with your request, please try later. I soon realized that as negligent as they are in handling emergency matters and can't keep their website up that I better go elsewhere. Please save yourself the frustration and find another group. John

I just gotten a brand-new glass for myself but needed a little adjustment. I thought all new…read moreglasses needed a little adjustment. Their response was my face is not even so we can't do anything. These people are ignorant or just lazy. They think I'm stupid. Go to the one off Peachtree Industrial Blvd. They took care of me. I'm not going to this location ever again.

I've had nothing but positive experiences at Bethel. Great service, efficient appointments, and…read moregreat selection of frames. Bethel makes going to the eye doctor a pleasant experience!

If you ever want to observe human behavior in its purest form, skip the zoo and head to Costco on a…read moreSaturday afternoon. The Buford location is where bulk groceries meet competitive cart driving and free samples become a full contact sport. Every Saturday I chauffeur my 75 year old mother to what she calls "running errands" and what I now recognize as her weekly social hour. She insists on arriving at peak crowd density, the exact moment when parking spots become mythical creatures and shoppers circle like vultures waiting for someone to load a 50 pack of paper towels into their trunk. Mom treats the place like a scenic walking tour. We visit every aisle. Not most. Not the important ones. All of them. I have learned more about industrial mayonnaise, kayak pricing, and seasonal patio heaters than any human should. Meanwhile I treat the sample stations like a carefully planned tasting menu. The staff is generous, the portions are respectable, and with the right timing and a strategic lap route you can revisit your favorites without raising suspicion. I am not saying I built a loop system around the frozen dumplings, but I am also not denying it. Mom, however, has become something of a celebrity. For reasons unknown she attracts a steady stream of senior gentlemen piloting motorized carts who deliver pickup lines that have not been road tested since 1958. "Hey there, young lady." "Need a ride?" "I come here for the deals and now I know why." She responds with polite disinterest while I perform defensive maneuvers worthy of a Secret Service agent, gently redirecting traffic away from my mother and back toward the rotisserie chickens. This week's victory was finding a solid jump starter for my truck battery. Nothing says successful Costco run like leaving with an item you actually intended to buy, along with emotional exhaustion and a faint smell of sample pizza. This store would earn five stars, but inventory roulette keeps it at four. They do not always have the advertised items, and the restocking attention does not seem as tight as the Duluth or Athens locations. Nothing crushes the spirit quite like planning your bulk buy strategy only to find an empty pallet and a lonely price tag. Still, Costco Buford is a magical place, part warehouse, part buffet, part retirement age speed dating arena. I will be back next Saturday at peak hours, pushing the cart, circling the dumplings, and guarding Mom from the Romeo squadron.

Changed my initial review due to another associate I worked with when I purchased & picked up my…read morefinal glasses. She actually was the same woman who passed me to the rude guy. She ended up being so nice & VERY patient. She was honest about how the frames fit my face & waited for a while until I FINALLY decided to purchase a 3rd pair- NAVY GUCCI & I LOOOOVE them. My only for REAL issue at the Buford Costco Vision Center is there are no chairs or benches for folks to sit. The wait can be 30++ depending on how busy they are. They need a small area for thise who need a chair. Leaning on carts is not fun! They redeemed themselves & I HOPE that other guy had a chat with the manager I told.

There was awful receptionist, no help at all. It seemed no money , no services. Definitely awful…read morebehaviour.

First let me say that the Optometrist was great. My 8 year old daughter found out she needed…read moreglasses. We were told that we had to wait 5-10 business days for the glasses to come. That's 2 weeks. Well we patiently waited those 2 weeks and called to check on the status of the glasses. We were told they were not ready and could not be given any type of update. Instead of apologizing for not producing the product in the given amount of time I was argued with about the quote of time given to me initially. Customer Service is a big part of every industry and unfortunately this place stinks. We are still waiting on our glasses. That means it's going on 3 weeks that my child has been going to school unable to be at her best because of her vision. Crazy...

My first time getting an eye exam at a LensCrafters. I made an appt over the phone a couple weeks…read morein advance. When I arrived for my appointment, I checked in and waited. Then was called up about 5 min later and was told that my insurance doesn't cover my eye exam until next month. Why was this information not relayed to me prior to my appointment?! I wasted time coming in just to leave and come back next month. Fast forward to next month, I got a voicemail reminding me of my rescheduled appointment and was informed I will have a $10 copay. The exam itself went smoothly this time until I came out of my exam and was told I owed ~$149. Evidently, this practice requires retinal scans (+$49) for all eye exams. This requirement and fee was not disclosed to me prior to my appointment or during the appointment. Additionally, I was charged for contact lens fitting of $85 - both of which are not covered by insurance. Returned for a contact lens fitting. My appt was at 12pm. I arrived 11:57am and wasn't brought into a room until 12:23pm. No one came to update me on the long wait. Although this place can be convenient with all the technology for scans and such, the lack of communication is frustrating and the fact that I can't come here for a routine eye exam (that's covered by insurance) without paying at minimum an additional $49 for the retinal scan is ridiculous. Offer the free (insurance covered) alternative of dilating and evaluating,

The Vietnamese asian lady working at LensCrafters is just rude and dismissive, not to mention lack…read moreof knowledge on frames.. all other ladies are very polite, nice and pleasant to deal with. If the Asian lady approaches you for help, try to get other ladies to help.

We have seen Dr Black now 2 times and he's great. Kind and caring and it's very easy to make…read moreemergency visits. The front staff is great and kind and very helpful and the lady that does the first eye test is amazing. The man that helps with getting your prescription and picking out your glasses is so the best. He even fixed my husbands glasses and mine . A really great place to go for all your eye care needs. 5

Be aware they are not a part of the VSP network and thus will try to bill what should be standard…read morecomprehensive care (dilutions) under medical insurance for higher comp rate. Dr. Black is a good optometrist, but if you suffer from eye diseases or conditions, you might be better served to visit an ophthalmologist for your annual exam