Starting with the positive. Had an eye surgery with Dr. Niraj Desai. By far, this gentleman is the…read morebest, could not ask for anything more, a true professional and a master at eye surgery and his craft. However, everything billing-related has made this experience the absolute worst experience. This may come off harsh, but the fact is Milan Eye Center is incompetent when it comes to billing, and they refuse to take any responsibility. They hire a 3rd party billing company overseas, so every time you call their office to discuss anything "billing-related," you are automatically transferred to their overseas contracted billing partner. Why in the world would you hire such an incompetent company to handle all your billing? This is a multimillion-dollar eyecare practice. We knew this surgery would happen, and switched insurance plans as the new plan had a specific flat in-network $1,000 copay for each eye for Cataract Surgery. The total surgery should have cost $2,000, plus the additional co-payments for other doctor visits/eval pre- and post-surgery. Guess what? Milan Eye Center never billed UHC. At the last moment, we were forced into taking out a $5,000 loan from CareCredit to pay for the Cataract Surgery. To make matters worse, after the surgery, Milan Eye Center billing third party started sending bills for $3,900 for the same surgery. ; First of all. Milan Eye Center will NOT perform any surgery until the costs are all paid off in full, meaning you cannot enter the surgery room, hence why we had to take out the $5,000 loan. So a surgery that should have cost $2,000 with insurance ended up costing $5,000 + now they want another $3,900. Cataract Surgery is not $8,900, including insurance; the total to them should be $10,900? After the surgery, we spoke with the insurance. Milan Eye Center never filed it through them, even though they are in-network. After a year, we finally paid off the $5,000 loan we should have never had to taken out... and now they still want $3,900... As someone who has worked in healthcare, what this practice is doing is unethical and illegal. [Review 742] - 15th Review of 2025

I've been going to Milan Eye Center for a few years and recently decided to have my cataract…read moresurgery there. From the moment I entered the surgical suite until I got back in my car, I was treated with care and respect. I highly recommend Dr. G Patel and his team. I could not have been in better hands!

I should have read the reviews here before going to this location…read more I went to get a prescription for my meta glasses and was told they would arrive in 2 weeks. 5 weeks later I'm getting any and every excuse to get me off the phone. In fact, yesterday I went to the location and was told my glasses were "supposed" to arrive on the 25th but shipping was canceled because of the weather. I call in this morning and now I'm being told they'll arrive by February 5th. Please take my warning and avoid this location. Even if you live next door to it!

My sales associate was very helpful in assisting me with my needs for my eyes. I'm excited to wear…read moremy glasses. He was so polite, kind, friendly and attentive. Told and explained everything that my eyes needed. Thank you Kenny for all your hard work and assistance.

I took my time and spoke with the manager first thing in the morning about scheduling my son to be…read moreseen. My son haven't seen in a Snellville location and I was not satisfied with the service because his prescription was wrong. Spoke with the manager of the Loganville location schedule a new appointment agreed to pay to have his eyes examined and to pay for a new pair of glasses. Once my adult daughter in my 17-year-old son arrived after sitting in waiting 45 minutes they get to the provider who is uncomfortable seeing my child with his adult sister being there.. my child does not have any health condition conditions, any eye condition conditions, but she was uncomfortable. Sounds like pure laziness to me.. after the communicating with this location all day they knew before I had my children show up that I wasn't gonna be there. I ask why the doctor wouldn't see him. The office manager states I need to be present. I am a single mother that works on the road 90% of the time I can't show up to all doctors appointments, and the manager has the nerve to give me an example of about her children I don't care about your children. Your situation is not my situation. I asked a question. I expect the answer not a story about you and your children.. I would not recommend this place to any single mother who has to work and provide for their family, but has other family members that our adults that can get their children's to the doctor. I wouldn't suggest going here because they won't be seen because the doctor is scared. Sounds like a bunch of lazy people..

Anna and AJ are a delight and very helpful. They did everything needed to ensure we received the…read morebest prices and products.

I took my mother in to have her prescription filled and we met John. He was absolutely the nicest…read moreperson. He had excellent customer service skills and was extremely patient with my elderly mother. Thank you John for everything! My mother loves her glasses!

I had a thorough eye exam here . I picked out some cute glasses. I would recommend this business.read more

From the owner: Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact…read morelenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.

my old place did not accept my new insurance and I was not aware until I showed up for my…read moreappointment with me and my son. I felt a little down but little did I know God had a bigger and better plan. I showed up as a walk in and and they worked me in. I work in healthcare but Dr.Kwong professionalism and the way he explains things to you is top notch. I highly recommend him and I have found something better by accident. I'm taking time to write this review so you get to choose him firsthand because he is all that and then some. Highly satisfied patients who knows and appreciate great doctors. New patient for life

The staff was super professional & friendly, and Dr. Kwong was very thorough and informative. I…read morehave extensive eye damage and see an Ophthalmologist, but he was well equipped and knowledgeable enough to still treat me. I will for sure go back as well as recommend others.