My daughter and I had been going here for years, always with positive experiences and results. My husband, whose eyesight is the worst, only finally made the switch from our other doctor. He was honestly impressed! His eyes need specialty contact lenses, but they seemed capable of caring for all areas of his eye care needs. The doctor's knowledge and competency put my husband at ease. Now he knows why I chose this place all along! read more

I had actually stopped coming here because the other doctor that they started having me see was very dry and not personable at all. He would reach out to shake my hand then proceed to wipe his hand on his pant leg in front of me which I thought was rude and was very short when answering my questions. But I came back home, mainly because they performed my LASIK and I felt my eyesight was detonating and I should start wearing contacts/glasses again. I came in to set up an appointment and the ladies there were really nice. The office is always clean and they have a huge waiting area with plenty of seating and refreshments while you wait to be called back. The lady (I didn't get her name) I spoke with suggested I see Dr. Thornhill, after I told her I would rather see a different doctor than the one I saw the past couple of times I was there. I am so thankful for her because Dr. Thornhill restored my faith! He was very charismatic, funny, and just overall great energy! He answered all my questions and addressed any concerns I had. He also recommended eye exercises I can do since I'm constantly staring at a computer screen during my work day. So if you are not sure which doctor to see, I definitely recommend Dr. Thornhill. read more

CarlinVision - Thank you card - Laser Eye Surgery/Lasik Near Me - Snellville, Georgia

They have no concept of time and are totally inconsiderate of a patient's time. You will be there for hours. They are very nice but have no problem booking far more people they can see in a day. read more

This is the worst eye care center in the world, they only care about money and how many patients they can see each day. They caused me to lose vision and then tried to cover it up. read more

They're a caring place to do business with... busy, but worth a little wait... great glasses repair etc....

The staff is so accommodating and kind. I really appreciate their willingness to help me with anything I need (in person and over the phone). read more

Carlin vision is my favourite eye doctor. Doctor David and his assistant Britney were very helpful! Wait time was very short. I will be coming back soon. If you see this review make sure to recommend. 5 stars amazing. Oh my! so wonderful. no words can describe how I feel. 5 stars read more

Best dr Richard Carlin! Been using over 20 yrs ! Did my lasix yrs ago ! No glasses ! Best thing I ever did besides having my tubes tied has done several surgeries on me ' wouldn't trust anyone else ! read more

I saw Melanie Bennett-Sims (a dry eye specialist) who was wonderful. She was kind, listened, gave me some suggestions-- and I felt improvement in the first few days, following her ideas. It felt more like talking to a trusted friend than a doctor. read more

Today is July 30, 2024 I was referred to this business by a relative who highly recommended me to come here to get an second opinion cause her mom have been going here for a while and I mention what I was going through with my eyes and she mentioned this place and how good they were to well I called left a message never got the call back and so I called today to just get a Very Rude young lady by the name OLIVIA, bad customer service how professional is one to hang up on a new patient trying to get service just by asking her questions so I can be prepared for when I come just to get hung up on. No home training and very disrespectful. Mrs. Walton read more

Great drs, horrible wait times. Every time I come here, they run behind at least 30min. Today, it has been an hour and 10min and counting! No reason given. Plan to wait a while to see the dr. read more

This ophthalmologist's office in professional, clean and everyone I have come in contact with has been great. They stand behind their work in the glasses boutique. Had cataract surgery and all went well. I would highly recommend this office for any vision related needs. read more

Awful! Two times they messed up my Rx with my eye exam. First time was in 2020 and after ordering glasses I could not see at all. Confirmed it was what the doctor issued. Had to get a recheck and then go back to the glasses place and have them remake the lenses with the correct Rx. Then AGAIN in 2023. If they can't do a simple eye exam correctly how do they do eye surgery? Crazy! read more

The staff was kind and professional, and the wait time was quick. They were such a great help with my granddaughter.

Waited for 45 minutes after my appointment time. Never got called back. Had to reschedule for a different day because I had to head to work. Huge inconvenience to go to an appointment and them be so far behind so early in the morning. Seems that you are over booking your schedule at the expense of your patients' time. read more

CarlinVision is the best! The contacts lens department is amazing! All the staff is so friendly!

Had my Lasik done here and Dr. Carlin and team were great! I was so nervous before at a previous practice. But the counselors put my mind at ease. I wish I did this sooner. read more

Nobody can find any fault with the quality of service that you receive from Carlin Vision other than the long wait times. The care was excellent. The billing department is a total disaster. Five months after my surgery I am still receiving bills for hundreds of dollars. I have Medicare plus excellent coinsurance coverage. I paid over $8,000 up front which was suppose to cover everything. It did not! I requested in writing an audit of my charges. This request WAS TOTALLY OVERLOOKED. I never received any response. BEWARE !!! Dealing with these people is a joke as far as billing and payments. Maybe I'll finally get my requested audit of my account after this negative rating hits the internet BUT I AM NOT HOLDING MY BREATH! read more

This place is awful. It has lost it focus on the customer; you are nothing more than a number with money. I have lived in the area for 30 years and CarlinVision was the place to go; the hometown optical choice. They used to have a friendly and professional team. They now have become detached from the community with their snarky, snooty unprofessional approach and behavior. Customer service is nonexistence: rude employees, difficult process and hard sell. It appears they are now so busy that they could care less about retaining and servicing loyal customers. Save yourself time, money and the hassle. Fortunately the surrounding area has grown, and now offer several professional and qualified alternatives. read more

Is this the same place I have visited? I have read a number of these reviews and wondered if this was the same place I have visited a number of times. I have always been treated extremely kind. I got the BEST eye examine I have ever gotten and even when I pop in for an adjustment I never feel as if I am not welcomed. I don't think I would ever trust my eyes to anyone else. read more

New Retina Specialist here. Hoping to be able to get all my eye care needs here in one practice Dr Carlin is great as my primary eye care Specialist but in need of Retina Specialist as well. Fingers crossed read more

CarlinVision - Reception area - Laser Eye Surgery/Lasik Near Me - Snellville, Georgia

Had cataract surgery. During the surgery the sedative stop working and I could see and feel them working on my eye. This made me jerk and resulted in Dr Carlin puncturing the bag holding the lens pieces that he was cutting up. Dark fluid began to flow to the back of my eye. The first thing he did was blame me for moving, like I had any choice. Let me stick a knife in your eye and see what you do. The next day when I went back to have the bandages removed, he said I was great and could do anything I normally do. He knew what the results were from his botched surgery but failed to alert me to any potential risk. I went to work and was driving back from downtown Atlanta and could no longer see out of that eye. I immediately called and was told to come in immediately. The older Dr David Carlin was not at the clinic so I saw his son. After a very short exam he told me I was fine and saw no issues. I went home in confusion as I still had pain and could not see out of the eye. Later that day the pain became so intense I called back this resulted in me having to go in every day through out the weekend and they reduced the pressure by squeezing out fluid with a needle. The pain and loss of site continued for two more weeks. Finally he referred me to a retnal doctor who set me up with emergency surgery. To cut this short I have permanently damaged eye and tunnel vision. Dr Carlin would not take any responsibility and charged for his botched surgery. His error cost me lost wages not counting damage to my mental state. I am alerting you to what might seem like oh he is great, it is only true unless he botches his surgery, then he becomes a non caring person who only cares about his money and practice. I would choose a different doctor. read more

We have been patients of Carlin Vision for years!! Our entire family goes to this practice, however, today will be our last day. Our appointments this week, that we have had scheduled for over 6 weeks we're canceled by Allie at Carlin. She left us a nasty voice mail that we could come in on Friday. No consideration for the fact that we took off Wednesday for these appointments. When we called she was able to get us in again later but then was again super rude to my husband about the appointments. Came to find out our appointments were canceled because they are having a holiday party. By all means, please celebrate but goodness, in what business can you cancel on a client at the last minute because you forgot you had a holiday party. Never mind we live no where near and drive across the county to go to Carlin Vision. Neither of us have jobs that we can just drop to go at any time to the doctor. We are teachers and it's not easy to arrange to be out. The inconsiderate actions and just plain rude attitude of Allie will have us never be back. And sharing with all our friends how they treat educators who go to the practice. read more

Dr. Richard Carlin performed my cataract surgery and botched it. I can no longer see clearly nor can I see beyond 4 inches in front of my face. His response after a subsequent PRK procedure was "we'll just keep doing it til we get it right". I said not with my eye! Haven't been back. Found out he put in the wrong lens and left cataract membrane in my eye. Go at your own risk!!!! Too bad I couldn't give a zero. read more

Dr Thornhill and the staff at Carlin Vision are top notch! They handle our yearly eye exams with ease and the office has such a great feeling about it! I had an issue with an eye infection over the weekend, emailed for an appointment on SUNDAY NIGHT and they got me in on Monday afternoon and my eye is feeling great! I wish EVERY doctors office experience could be as amazing as it is every time we visit carlin vision! Bravo Dr Thornhill to you and your people!! Sue Burke read more

Excellent service. It's great that Carlin Vision patients can receive such convenient attention for their surgery needs. I have been a few times between myself and my wife and have always been very impressed with the quality of care. They also take good care of the "other person" who is waiting for the patient. Good snacks, coffee, etc. in a private break room. read more

Recently switched eye doctors after about 10 years so this was my first visit to CarlinVision. I appreciated how my appointment at Carlin was quick paced and I was in and out for a regular glasses & contact eye exam in right under an hour. The waiting area is really nice with complimentary snacks and drinks. I did inquire about Lasik and they promised someone would follow up with me but after over a week I have not yet heard from anyone. read more

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What a disappointment! Beautiful offices. Great muffins & coffee & lemonade & cookies. Nice friendly PERSUASIVE staff. Apparently competent doctors. WRETCHED results! LIES. Many lies. Worst lie: Just get the top of the line laser surgery and best lenses in both eyes. You'll have no cataracts. Perfect 20/20 vision. No need for glasses, not even reading glasses. PERFECT vision and NO glasses! Oh yeah. Sign the disclaimer: I realize I could GO BLIND after the surgery. "Oh that's very unlikely But no guarantees. Sign the paper." Only $3500 a pop. (That was no lie.) Okay. Charge it. First surgery had many problems. VERY BLURRY vision in the "corrected" eye. No improvement after a few weeks to heal. I have diabetes. "Diabetic retinopathy" means bubbles in the retina. I'd heard the term but never looked it up. Bubbles.! Did I already have them? Was it bubbles instead of cataracts?? If so, they said not a word. But after the surgery, they showed me bubbles galore. "It's a very uncommon side effect." A lie of omission. It's a very common side effect of diabetes. Found that info on the internet. Staff and doctor kept INSISTING that I just needed to fix the OTHER eye. "Uneven vision naturally looks blurry. Do the second surgery. Then both eyes will match and all will be well. You'll get that perfect 20/20 vision..." Nope. Not buying that. Fix what you started. Then it was, "Wait and see. It just takes time." Bottle after bottle of very expensive eyedrops, each with a doctor visit. Specialist co-pay after Specialist co-pay. (No refill without a doctor visit.) The drops did nothing at all. Appointment = wait to get in, wait past the scheduled time. (Okay, that happens a lot with doctors.) The 15 minute exam would follow an exact script: "Any better?" "NO." "Wait and see.... Get more drops." SIX MONTHS of wait and see and PAY as you go. FINALLY I got the shot in the retina that I needed all along, the one they said I might need. That did help some. Bubbles diminished. NOT GONE. Okay. I want good vision so let's do the other eye. Charge it. $3500 again. That's with insurance. Yeah. You guessed it. Vision is far from perfect. Good for distance, blurry up close. VERY BLURRY. Worse than before the lasik. Must wear READING GLASSES, the ones they said I wouldn't need. And the $7000 charges? Of course I'm still paying. Paying for FAULTY SERVICE and "PERFECT" LIES. read more

I went here for about 3 years for my glaucoma. It was never under control even after surgery. A surgery was recommended that possibly wiuld not work. That is what I was told after I did my own research on it. I asked why didn't they try something else that would be a higher chance of success. I believe surgery is a big money maker for these doctors. The doctor even wanted to try another surgery. I said you didn't do the first one right why would I let you do another one? I am nowing seeing another glaucoma specialist who was able to get my eye pressure down immediately without surgery. By the way, when the new doctors checked my eye pressure it was not nearly as high as what Dr Carlin said it was. I will never go back there, they do not have my best interest at heart. They just want to do surgeries, and experiment on you to make more money off of you when one doesn't work. read more

I have been coming here for years. The front desk is big and there is always someone to help get you checked in. The waiting area is clean and open with plenty of seating. I always get called back around the same time my appointment is scheduled. Most of the techs are nice and Dr. Carlin always does a thorough exam and answers every question you might have. Coming from someone who works in healthcare this is a great practice from beginning to end. read more

CarlinVision - Laser Eye Surgery/Lasik Near Me - Snellville, Georgia

I've been coming to carlin vision for about 10 years. This place was awesome when they were in their old building but since they moved into a building the size of a school, that intimate feel is gone. When you walk in, the receptionists are professional and direct with what you need to do. There are two waiting areas ...um..ok..? Both have snacks , jazzy water, coffee, etc. The wait is ridiculous! Over an hour, and I was on time. If I recall correctly, I've always had this issue with Carlin though. The ultimate reason after 10 years , I won't be returning is that I need a more personable feel for a doctor's office. When I was 15 with these reoccurring giant lumps in my eyelids that hurt like hell, dr. deRosa was recommended and he surgically removed them and they've never come back. He explained they were chalazeons, and told me why they came in the first place. Fast forward to today, and I feel like he and the rest of the staff are just so busy they don't have time to really even make eye contact. Let alone break each step of the visit down. Unfortunately, I'm in the market for a new eye doc. read more

The wait can be long but the people there are relatively helpful and nice. Love the glasses selection they have here. It is vast! Pricey though... read more

I attempted to call the office manager, I was told Allie, two times and left messages each time, but no one returned my call. On my last visit, I began several simple tests and told covered by my medical insurance. I did not complete all the tests and then I was told the treatment was $895 and not covered by insurance but you did take care credit I am resolving my issue with a new provider, but I was frustrated to return 3 times with the same condition, plus the discomfort of dry eyes read more

Dr. Willman did a great job on my cataract removal. Best thing I ever did for my vision. I highly recommend Carlin Vision for their professionalism, courteous staff and years of experience. They handled my surgery with a personal touch. It was fast and painless. Russ Woodley read more

I absolutely love Carlin. They are not your typical vision center. I love them because they cater to children. You don't feel like a number and you're not rushed. The staff is very friendly and professional. I have never had to wait an extremely long time and I can get an appointment immediately. My 5 year old daughter needed glasses last November so her pediatrician recommended Carlin. The doctor had the best bedside manors and made my daughters first experience getting eyeglasses a really good one. Even the part where they dialated her pupils. He talked her through the whole process and comforted her when she seemed afraid. The test they do for vision is on a child's level and is also comforting for the child and parent. I would recommend Carlin without hesitation. I beleive she saw Dr. Thompson. She is due for her annual checkup and I will be returning. Oh, as far as the price for glasses, we did not purchase from Carlin as they are very pricey for children's glasses. We took our prescription to Walmart and were able to get a nice frame for $9. My out of pocket cost was $56. She has a backup pair that were a little more expensive; however they were still cheaper than Carlin. read more

I seriously can't say enough GREAT things about CarlinVision in Snellville, GA. I'm blind as a bat but you'd never know because of them , their service, care, expertise, skill, e.t.c. I've been using them for 7 years now and I've never encountered a rude person. Everyone goes above and beyond to help. They call back when they say they will. And the doctor will call with test results late at night & weekends so you won't have to worry. I drive over an hour 1way to see them and am always glad I did. If you're in need of specialty eye care, Go see them! You wont be sorry. #DrThornhill #DrRichardCarlin read more

They're super, I'll give a more detailed rating later. Props for removing the peanuts from the waiting room for the safety of patients with allergies! They care. My whole family sees the staff here. I really like Dr DeRosa. He is good with patients of all ages. read more

I've been going to Carlin Vision since the 90s. Always went to Dr. Derosa but had to change to Dr. Wilman as my insurance changed. Dr. Derosa is wonderful but Dr. Wilman is great and did my cataract surgery last year and I just completed my 2018 exam last week. The optical department is great and Carlin takes my VSP insurance for exam and glasses. read more

Ok first of all holy fancy Schmancy office!!! This place is huge, clean and beautifully decorated. The front desk staff was very nice and accommodating. Let me suggest you fill out your intake forms online as a new patient... saves so much time. There was a bit of a wait but they were able to see my twin daughters at the same time which is awesome & time saving. The optometrist was very nice although I don't remember her name....LOL! Anyway, I've officially found my family eye-care professionals! read more

Patient for over 10 years and have ALWAYS had a great experience! I see the comments about having to wait....really people get a grip! We ARE talking about your eyes! If you have a problem do you want it corrected the right way and if so then those after you may have to wait a little longer! That is the problem with society today...everyone is in a hurry to get NO where! Be thankful the doctors do a good job and take their time to get it RIGHT! After all your eyes are IMPORTANT! Tommy Tolbert read more