Starting with the positive. Had an eye surgery with Dr. Niraj Desai. By far, this gentleman is the…read morebest, could not ask for anything more, a true professional and a master at eye surgery and his craft. However, everything billing-related has made this experience the absolute worst experience. This may come off harsh, but the fact is Milan Eye Center is incompetent when it comes to billing, and they refuse to take any responsibility. They hire a 3rd party billing company overseas, so every time you call their office to discuss anything "billing-related," you are automatically transferred to their overseas contracted billing partner. Why in the world would you hire such an incompetent company to handle all your billing? This is a multimillion-dollar eyecare practice. We knew this surgery would happen, and switched insurance plans as the new plan had a specific flat in-network $1,000 copay for each eye for Cataract Surgery. The total surgery should have cost $2,000, plus the additional co-payments for other doctor visits/eval pre- and post-surgery. Guess what? Milan Eye Center never billed UHC. At the last moment, we were forced into taking out a $5,000 loan from CareCredit to pay for the Cataract Surgery. To make matters worse, after the surgery, Milan Eye Center billing third party started sending bills for $3,900 for the same surgery. ; First of all. Milan Eye Center will NOT perform any surgery until the costs are all paid off in full, meaning you cannot enter the surgery room, hence why we had to take out the $5,000 loan. So a surgery that should have cost $2,000 with insurance ended up costing $5,000 + now they want another $3,900. Cataract Surgery is not $8,900, including insurance; the total to them should be $10,900? After the surgery, we spoke with the insurance. Milan Eye Center never filed it through them, even though they are in-network. After a year, we finally paid off the $5,000 loan we should have never had to taken out... and now they still want $3,900... As someone who has worked in healthcare, what this practice is doing is unethical and illegal. [Review 742] - 15th Review of 2025

I've been going to Milan Eye Center for a few years and recently decided to have my cataract…read moresurgery there. From the moment I entered the surgical suite until I got back in my car, I was treated with care and respect. I highly recommend Dr. G Patel and his team. I could not have been in better hands!

My daughter and I had been going here for years, always with positive experiences and results. My…read morehusband, whose eyesight is the worst, only finally made the switch from our other doctor. He was honestly impressed! His eyes need specialty contact lenses, but they seemed capable of caring for all areas of his eye care needs. The doctor's knowledge and competency put my husband at ease. Now he knows why I chose this place all along!

I had actually stopped coming here because the other doctor that they started having me see was…read morevery dry and not personable at all. He would reach out to shake my hand then proceed to wipe his hand on his pant leg in front of me which I thought was rude and was very short when answering my questions. But I came back home, mainly because they performed my LASIK and I felt my eyesight was detonating and I should start wearing contacts/glasses again. I came in to set up an appointment and the ladies there were really nice. The office is always clean and they have a huge waiting area with plenty of seating and refreshments while you wait to be called back. The lady (I didn't get her name) I spoke with suggested I see Dr. Thornhill, after I told her I would rather see a different doctor than the one I saw the past couple of times I was there. I am so thankful for her because Dr. Thornhill restored my faith! He was very charismatic, funny, and just overall great energy! He answered all my questions and addressed any concerns I had. He also recommended eye exercises I can do since I'm constantly staring at a computer screen during my work day. So if you are not sure which doctor to see, I definitely recommend Dr. Thornhill.

the Doctor was great and the front desk was great but the ladies over in the shop where you buy the…read moreglasses are racist! I was professional and I didn't address the issue at the time but the way they treated me will be addressed and I will be returning e I purchased and filing an official complaint . I ordered new glasses and the lady tried to give me the display and when I asked for mine to be ordered she pretended to order my glasses and still gave me the display and when I picked my glasses up she just gave me the glasses no case no wipe no spray no bag no receipt no nothing!!! I was and still am very upset but trust me it will. d addressed abc I will get. refund!!!!!!!

I've never been to a better practice in my life, no exaggeration. Every person was on their toes…read moreand took care of my vision needs from exam to vision correction options. The doctor was courteous, knowledgeable and helped me understand the issues. They laid out what my insurance paid for and best value options.

Got my order wrong twice. customer service was non-existent. I was told that there was no way for…read morethem to track my order once they place it.

Misinformed me so I would pay for the service, didn't tell me about what my insurance would cover…read moremore of until after I had already paid. When I told the manager I felt like he should have explained everything he didn't care, didn't even acknowledge he messed up, and tried to deflect by saying he told me the price. You should explain to people that insurance will cover more of your exam if they dilate your eyes somewhere else, but they are so money hungry, and he was so visibly upset that he was shaking. So insanely rude ! I understand that maybe I should have asked more questions, but the fact that he tried to shift the blame on me for paying is crazy work. Be an adult and acknowledge the fact that you knew you should have explained me something yet didn't until after.

My family and I have been patient of Dr. Amin for the last 14 years and I would not hesitate to…read morerecommend her practice to friends and family. Dr. Amin is always very kind and professional, she does make you feel at ease and takes very good care of her patients. Before her practice we had visited other doctors, but once we became her patients, we stayed with her. I would gladly recommend her to anyone.

After reading countless stories of people who purchased lenses online that were different than…read moretheir prescriptions I knew I had to visit a local eyecare office. It was important that my kids received the exact same prescription lenses as written on their RX because they are needed for school. Fortunately, after searching around for hours I discovered Lilburn Family Eyecare and read the reviews about their Optician Troy Weber. I emailed him a few times, he provided prices and the estimated time of 2-3 weeks to receive the lenses, so I stopped by the office to see him. Troy was awesome, explained everything to me, and I provided him the frames, and later that evening I brought in my kids so he could take a measurement. This was a Friday, and because of after-school activities I was in a rush to get to their office before they closed, and I just missed it by like one minute, but he was still there and took the measurement. Troy sent off the glasses and surprisingly had them the very next week. Wow, that was fast. When I brought in my kids to pick up the glasses, Troy was speaking with a client and Dr. Amin went to get the glasses and made sure everything fit properly. Best of all, my kids love their new glasses, and they can SEE!!! Troy even recommended a product to use so that when my kids are in school wearing their mask and their glasses fog up, it prevents it (No Fog Cloth), and it really works. Optician Troy and Dr. Amin are outstanding and so is the front staff. If you are looking for a high-quality eye care center that handles everything, this is 1000% the place to visit. TIP: This office is located right next to the new Lilburn Police Department off Lawrenceville Hwy. You will see a bunch of brown brick office buildings. Lilburn Family Eyecare is the very last building at the end on the far right. [Review #649]  (5th Review of 2022)

Great experience with Dr. Johnsey and all the staff of the shop. I definitely recommend this place!read more

We had a great experience at Quality Eyecare. The staff were helpful and friendly. I was able to…read moremake an appointment on their website a week out. They have a good selection of frames. The glasses were ready in a week and I have received lots of compliments on them. Highly recommended!

I just chose them because they were close, but I was pleasantly surprised. I've worn glasses for 14…read moreyears and sold glasses for 3, so I know my way around an optometrist or two, and Dr. Ellis was the most thorough I've been to. She spent a lot of time explaining every detail of my visit and my eyes. When I decided to try out contacts again, she had me back for several visits with different trial pairs to find the best one for me, instead of writing any old prescription and sending me on my way. Everyone at the office is also quite nice.

Dr Godlewski is an amazing doctor... I've been seeing him for over 20 years. I've had lasix surgery…read moreand cataract surgery with him and all turned out really well.

My family and I have been visiting Dr. Godlewski's office for over 20 years. Staff, technicians,…read moreand Dr. Godlewski are very professional. informative, friendly and work to provide a timely smooth experience. Staff that work there and who may still be going to school to get various certificates or degrees in the field are always exceptional. Very positive environment for employees and customers. Equipment continuously updated,

I took my mother in to have her prescription filled and we met John. He was absolutely the nicest…read moreperson. He had excellent customer service skills and was extremely patient with my elderly mother. Thank you John for everything! My mother loves her glasses!

I should have read the reviews here before going to this location…read more I went to get a prescription for my meta glasses and was told they would arrive in 2 weeks. 5 weeks later I'm getting any and every excuse to get me off the phone. In fact, yesterday I went to the location and was told my glasses were "supposed" to arrive on the 25th but shipping was canceled because of the weather. I call in this morning and now I'm being told they'll arrive by February 5th. Please take my warning and avoid this location. Even if you live next door to it!

My sales associate was very helpful in assisting me with my needs for my eyes. I'm excited to wear…read moremy glasses. He was so polite, kind, friendly and attentive. Told and explained everything that my eyes needed. Thank you Kenny for all your hard work and assistance.