I love the folks at Clarkson but the initial paperwork in order to be seen is onerous at best. I…read moreunderstand corporate CYA but needing to know my urinary functions to examine my eyes is beyond belief as well as some of the other superfluous questions. a total waste of my time and your valuables employees time. This would be a five star review except for the time wasted filling out BS paperwork for reasons unknown. And forget attempting to contact corporate, no one picks up the phone. My best to all the folks at Clarkson, which was much better when it was a private entity, walk in, see the doc, pay on your way out, kiss (keep it simple stupid) theory in practice.

it took me almost eight weeks to get my glasses, going on 3 months for my wife's glasses. Perfect…read moreex of how not to do business. They should take down the sign they have posted about quality in their office.

The doctors are great and the staff is generally courteous. The offices are nice…read more However, if you are trying to make glasses or sunglasses that are perhaps not the most straightforward - like aviators with a high base curve, their lab seems to struggle with craftsmanship in making them. I have use these same frames (I have a couple) to make lenses with almost the same prescription with other offices and the results have been great. The sunglasses I received from this office had a noticeable "fishbowl" effect. My other pair with the same exact frames and almost the same prescription were cut and produced very nicely with no problems. What actually bothered me was the response when I raised this concern. They repeatedly said this is due to my prescription and the curve of my frames even as I showed them the much better crafted lenses in my other identical frame - demonstrating it was possible to produce lenses for this frame without the problems that it had. When I asked if they could ask the lab to produce quality similar to the pair I had they basically said no. In other offices, without my even having to make that request, the staff told me they noticed the curve of the lenses and that they would personally call the lab and direct them to ensure the lenses were produced without the fishbowl effect and fitting the curvature of the frames well. Briggs needs to hold its lab to higher standards and to offer that level of advocacy for its customers - it's pretty basic for opticians to do that as they work with their eyeglass labs. Unfortunately that type of response means I will have to switch back to the office I used to go to even though it is in Roswell, 30 minutes away. At least I will get better crafted eyeglasses.

No greeting when I walked in today she just looked up and waited for me to start talking. It was…read morestrange. Their wait time is getting longer each time I go there. I waited in the exam room for the doc forever

run!!! very unprofessional!!! I regret ever stepping foot in this office. shame on you, Dr Segal,…read morefor never returning phone calls!! they also nickel and dime you to death. so much regret!!!

Been going to eye doctors for 68 years. Dr. Segal is the very best. A doctor with a good…read morepersonality, excellent skills and tells it like it is.

I have been coming here for the past 4 years and can't say enough about Dr Segal. I had cataracts…read morelens replacement and it was a game changer. I have worn contacts or glasses since I was in 4th grade. Biggest change is the ability to see when you wake up. I also had floater surgery recommended by Dr Segal and went to a different facility. He knows what he's doing, takes time to explain and give you pros and cons about the procedures. I definitely recommend, actually my husband had his lens replacement surgery this year. Recommendation-get the first appt if possible.

Suzanne B. I have…read morebeen a patient of Dr. Segal for ten years. My first visit was for possible cataracts. Dr. Segal performed my successful cataract surgery and my vision is still clear and nearly 20/20 after 10 years. I was fitted with contacts in fourth grade and then glasses many years later and was finally able to be without them and see the world clearly. Dr. Segal takes the time to answer my questions and always gives me options regarding medications and/or procedures.

This is a very busy practice - always has been - and Dr Johnson and the staff are very capable of…read morehandling that volume - in fact, I do not recall ever having an appointment that was late - 01/14/2025, was no exception - i was seen for initial tests very quickly and on time - then i was sent back to the waiting room where i did sit for a bit longer than usual - and when in the exam room with Dr Johnson, we were interrupted on x3 separate occasions by the staff (again, highly unusual) HERE IS WHAT HAPPENED - there was an elderly patient who was in the middle of a potential medical emergency that Dr Johnson had discovered during the patient's visit - and Dr Johnson and the staff were doing whatever was needed to get the patient the treatment they needed - and the patient was not cooperating (due to costs i think) - so while they were trying to see me for my routine annual eye exam, they were serving the needs of a patient who was at risk and really did not understand it - and here is what was amazing to me - not only did they get the patient the care they needed, but they completed my exam, including ALL of the tests, and stayed until my visit with the optician (Aquiel - who is a whole other level of amazing on her own!) was complete - see, this was now after regular business hours - Dr Johnson and the staff continued to offer apologies for "my inconvenience" - which really was not much - this is a people centric practice (and they have updated their lineup of high end frames) - i highly recommend!

X I use to attend…read moreOptometry school in the early 90's so I know the importance of good vision. Dr Johnson is a very experienced optometrist and has a very nice bed side manor to examine your eyes. He incorporates high tech in the examination that eliminates the need for dilation but you can still get that if you prefer. Anyway. the whole process from paperwork,exam, etc. to picking out your frames is efficient and professional from the staff. Also, there is a wide selection of frames at different prices. I advise making an appointment ahead to save on wait time. I recommend Gwinnett Eye Clinic for eye exams in Gwinnett.

Bethel Eycare opened its second location late last year, and as a long time patient of Bethel, I…read morewas so impressed with the new facility! The other location is still open and they are serving both locations. Bethel was always packed at the first location, so it's great to see that they're expanding. The new location is newly built, and it's almost twice as bigger as the original location. It looks like not too many people know about it just yet, so the two times I've been, I've always received super fast and friendly service. Most recently, my appointment was 2pm but I was in & out within 15 minutes receiving exactly what I needed. Dr. Cha is always such a great doctor when examining for a vision exam. They now have a separate room for glasses so it looks like you're actually at an optical shop whenever your hear. Also, because the building itself is new, everything looks so sleek & modern. It's a great new look for Bethel - I will be back.

Always kind and patient! Very clean and organized! Have…read moregone here for years and do recommend! They have a big variety of glasses and they are not expensive if you have a medical plan.

I am so pleased with the group at First Class Eye Care! They are very friendly, helpful and…read moreknowledgeable. Dr. Pham and the front office staff not only take great care of my eyes, but lift my heart as well. Go see them - I can guarantee that you will NOT be disappointed!

I walked in thinking I had purchased my glasses from this location, but instead of sending me away,…read moreAunJaunte went above and beyond to help me. She wasn't obligated to assist me at all, yet she took the time to fix my glasses and make sure I was taken care of. Her kindness, professionalism, and willingness to help truly made my day. Excellent customer service like this is rare, and I'm extremely grateful for her.

I waited until I received my glasses before writing this review because I wanted to rate my…read moreexperience from beginning to end. Made an appointment online & got a call back saying they didn't take my insurance. So I used my husband's & the Rep was very helpful & called me back to confirm that PVI took it based on the info I provided. The exam was extremely thorough. I answered all questions they had & was presently surprised that Dr.Nim pointed out a few things she could tell I was dealing with. She noticed I had dry eye & allergies. She recommended some over-the-counter drops & so far so good. Mind you I went to another Optometrist less than 6 months ago & none of this was pointed out. I can tell she cares about what she does & is very knowledgeable. I even found out about something that could help my child with their eyesight & he wasn't there at the time. I didn't feel rushed & everyone who works there is pleasant & attentive. When looking at glasses I was advised of the amount my insurance covered & given prices for add-ons & recommendations. So no surprises at all. The only thing that may turn people off is they do not have a large selection of glasses but I found some that work for me! One of the best exams I've ever had & I've been wearing glasses since I was 12 y/o.

From the wonderful lady at the front desk, the gentleman doing the pre-check, to the optometrist…read morewho checked my vision. They were all great, kind and professional. They explained everything and answered all the questions I had, and I usually have LOTS of questions. The office is cozy, clean and welcoming. This was my first time here and I would definitely recommend this place! Will be coming back!