Our experience over several years has been inconsistent. Sometimes it's great, other times it's…read moresubpar. Lately we've experienced more of the latter and, as a result, will try a different provider next year. Eye exams have always been patient, thorough, and accurate. Last year, the Doctor became mildly irritated with my wife raising concerns about a box of problematic contacts affecting our daughter, as if the issue did not exist. We decided it may be a fluke and came back this year. This year, my son and I have had several problems with eyeglasses we ordered. I asked for Trivex and the best anti-reflective coat available, but we received polycarbonate, Cristal Rock AR on mine, and Cristal Easy Pro AR on my son's. However, my son's lenses have a blue hue in the reflection and Easy Pro should look green (see pic). Additionally, my invoice listed DuraVision Platinum, which would have a blue hue and green is clearly visible in the picture. We did not receive certificates of authenticity for Transitions or Crizal, which both companies say should've been included. It took just over 3 weeks to receive my glasses. Our insurance was blamed, but I would have gladly paid full price and filed a claim directly with them. Instead, no updates were provided and, once I inquired 10 days later, they ordered them after seemingly forgetting. I asked at that time to cancel my order, but they refused. Since receiving the incorrect lenses, I asked to have them replaced, but they again refused.

I had an eyeglass emergency while at work. This location was close to my office and had good…read moreratings. I took my broken glasses in to see if they could repair - even though I was not a client. Jenny was super kind and helpful and got me sorted out. This happened on a Friday lunch time. I was in and out in a few minutes. Great atmosphere - great service! Highly recommend!

8/13/25 I visited location inquiring about services. Although the atmosphere in office was…read morepleasant, the receptionist was not inviting. No smile seemed very annoyed and was short with answers. You lost a potential customer. Do better.

Thought I really liked this place, but when my lens delaminated from the frames after 14 months,…read morethey were very smug and took zero responsibility. They did not even offer to resolve the defect. All they said was there is nothing they or anyone can do.... Their solution was simply get a new eye exam, new lens and expensive frames.buy more from me! Very very disappointed in their treatment of a customer that continued to support their business. They are not a partner, only in it for the money.

I've been coming here for 10 plus years and Dr.Swafford and his staff have been great. I wear…read morecontacts, glasses, and have astigmatism in my left eye. Very friendly and knowledgeable team.

Dr. Swofford is one of the most genuine and caring health care professionals I have seen. Helping…read morepeople is his primary goal. He always treats me like a good friend and provides consistently top-notch care!

Everyone at Milan was very friendly, professional, and thorough. Probably one of the best medical…read moreexperiences I have had in recent years. If I have need of their services again, I will not hesitate to make an appointment.

Absolutely terrible quality of care. Avoid at all costs! Follow up care (to remove cyst caused by…read moreptosis surgery) is zero unless you pay out of pocket even though I contacted the office within the follow up time frame, they had the audacity to flat out deny it was caused by ptosis repair surgery after I said I wouldn't pay $665 out of pocket to remove a tiny cyst on my right eyelid. It was the surgeon that admitted it was a cyst caused at incision site of the ptosis repair. Because the surgeon wasn't available within the time frame of the 90-day post-op period, I have to pay out of pocket (because they don't take my new insurance either but shouldn't matter as I contacted them within the 90-day timeline). Feel free to message me to get full details. What a scam!

We have seen Dr Black now 2 times and he's great. Kind and caring and it's very easy to make…read moreemergency visits. The front staff is great and kind and very helpful and the lady that does the first eye test is amazing. The man that helps with getting your prescription and picking out your glasses is so the best. He even fixed my husbands glasses and mine . A really great place to go for all your eye care needs. 5

Be aware they are not a part of the VSP network and thus will try to bill what should be standard…read morecomprehensive care (dilutions) under medical insurance for higher comp rate. Dr. Black is a good optometrist, but if you suffer from eye diseases or conditions, you might be better served to visit an ophthalmologist for your annual exam

My experience was incredibly different than I previously remembered. I'm a returning customer from…read morenine years ago. I do believe the entire staff met 5 stars easily. I was greeted with friendly staff, and they called me back to the doctor in a timely manner. Dr. Thomas was incredibly thorough, knowledgeable, informative, and passed information to the assistant who would help finish the customer buying process. The lady who helped me already had my insurance paperwork pulled up. She helped select the lowest cost, picked out glasses selections according to my desired description, and we enjoyed a few laughs. Everyone was friendly and told me bye as I was leaving, quickly inserting that the average time for receiving my glasses was two weeks. I will certainly be back.

This practice came highly recommended but to my disappointment I believe the one who recommended it…read moresuffered TBI from a swift kick to the head by a donkey. Worst experience EVER! Paid for a exam for both glasses and contacts. The doctor got my sons prescription for glasses wrong. Call this practice for a callback...never once returned a call. I called several times. Finally decide to go in and get the prescription just to see if the one my son brought home matched with the one the doctor gave me. Weird thing to do, I know, but I did it anyways. The office manager with the personality of a salted slug, Donna, gave me both the contact and reading glasses prescription. How about both prescriptions were for contacts. I ordered my sons glasses with the contact prescription they sent home with him. He came home with 2 prescriptions of the same. They gave me the same thing...2 prescriptions of the same. I wasted money on an exam that gave me the wrong prescription for glasses and on top of that wasted money on glasses my son cannot use! Me thinks everyone employed here needs to go get their eyes checked from a qualified doctor, because clearly the overall vision at this practice is quite deficient. They are not going to like me darkening their doorstep again but they owe me some glasses or a refund on the eye exam. One or the other!

Dr. took the time to answer several questions I had regarding a condition and the staff there from…read moresetting up appointment to ordering glasses was very helpful and kind. Prescription was perfect and I will be returning for my yearly exams going forward.

I went to Hamilton ey clinic over two weeks ago and met with Dr Patel while she was nice. it did…read morefeel rushed. I have been using pearl vision. I wanted to move to daily contacts from the monthly that I was using. she examined me and prescribed some new contacts. after wearing them I was unable to see distant and close up was very large. i called that Monday i was only able to discuss with a associate. she prescribed a new set again slightly better but still off told them distance was fine but wanted a read add. in the middle of what they gave me. the said it didn't exist I said okay then I research and there is a mid add call them back and they said they also discovered this. dr pate gives me another trial with the mid add reading great except she raised the distance -25 I was like what for distance was good so I trust and try after two days of trying my distance at the end of day was so bad and blurry . I called back finally they say they will have the Dr call me the next day great I finally get a call at 2:19 in the afternoon I am working and miss no big deal I get a chance to call back at 430 she is gone for the day it's Wednesday and won't be in till next week. What a crock waits most of the day to call and only once then not available again they say she is the only one who can do it What is the point of having a group of doctors if they are not going to help and take care of the customers worst eyes care experience ever kept changlng without ever talking to me I do not recommend at all I will probably have to go back to pearl vision and get real service

Bad experience, we went for a free quote and they charged our insurance company…read more Sabrina was very unprofessional. We will not be returning ever.

WORST EXPERIENCE EVER!!!…read more I am absolutely furious with the treatment my daughter received from Dr. Jang and the front office staff at Pearle Vision. What was supposed to be a routine eye exam turned into an ongoing nightmare that stretched across five separate trips, 3 incorrect prescriptions, and 3 separate orders of contacts needing to be purchased due to THEIR error, negligence, gross incompetence and a complete disregard for patient input. Despite my daughter clearly stating that her previous prescription worked well, Dr. Jang dismissed her concerns outright and insisted on a new prescription -- one that ended up being identical for both eyes, which has never been the case before. She was argumentative, condescending, and refused to even let my daughter try her previous prescription again for comparison. This wasn't a one-time mistake -- it happened FOUR different times, with no accountability or effort to truly listen. The incorrect prescriptions worsened her vision, caused eye strain, double vision, and made her cross-eyed while driving -- a terrifying and dangerous experience. Not only was her day-to-day life disrupted, but she was also left unable to function normally while waiting for each correction attempt to be made. She had to endure blurry vision, black spots, and the added discomfort of contacts that made everything worse. To make matters worse, the strain from all of this triggered severe migraines, which were especially dangerous and debilitating due to a concussion she suffered last November. The careless negligence of Dr. Jang and the unwarranted dismissive rudeness of the front office staff showed throughout this ordeal put my daughter's health and safety at serious risk. We have been loyal customers of Pearle Vision for years -- spending thousands of dollars and even bringing all of our children here. But this experience has completely shattered our trust. We expected professional, compassionate care, and instead got negligence and arrogance. Absolutely unacceptable, horrendous customer service and victim blaming. If you value your vision, TIME, and hard-earned MONEY, do yourself a favor and STAY AWAY FROM THIS PLACE. If it were possible to leave NEGATIVE stars; I'd give them -3 out of 5 stars, and that's me being generous.

My mom was a patient with legacy on spout springs.all I can say everybody in that place is…read moreprofessional.nice.positive energy.all the girls in the front desk are amazing and helpful.just amazing woman.i don't know the pretty blonde she has the lil nose ring she is just amazing so sweet and nice and professional.great experience.the Dr dont know his name but he is just superb.so I recommend legacy all day everyday.

I've been a patient since 2006, Dr. Michael Shannon was still in the Buford location, my 3…read morechildren, my husband and myself are patients. Dr. Shannon left a Legacy of great care for the patient, kindness, friendliness. We always feel welcome and trust their professionalism and knowledge.

Twice we have been here for glasses, and twice them have been wonderful…read more Today I was able to get in and out, less than an hour. New glasses arrive in 10 days.

On 2 separate occasions I have stopped in to look at glasses. Both times no one spoke to me. No,…read moreI'll be right with you. No, May I help you? No, nothing! First visit was a Saturday, they were a little busy so I gave them the benefit of doubt. But today a Monday, once again, I looked around at glasses for estimated 15mins with maybe 2 other people in the store. So when once again I was not spoken to I just left. Guess they don't need the business. I am in the customer care business and I speak to every single guest that walks into our salon. It TRULY takes 2 seconds to acknowledge people. Do better America's Best....