Review Amendment:
After I left my Yelp review, Peasley worked to deliver my items in a timely manner. Items delivered on Aug 22.
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Working with Peasley Transfer and Storage has been a terrible experience that I highly regret. When I hired them I thought I was setting myself up to work with an experienced, professional company that had the interest of the customer at heart--I was wrong.
The process started out smoothly. I had a professional, in-house assessment by S.E. Slye, one of Peasley's relocation consultants, and her actions were just that--sly. She came across as knowing her stuff, assessed my items, and gave me an estimate. I was moving from Boise, ID to San Francisco, CA and S.E. told me that it would be better and more cost effective for me to store my items in Boise--essentially saving me nearly $1,000 compared to housing them in San Francisco. Since Peasley is associated with Allied Moving, a nationally recognized company, I trusted them. BIG MISTAKE. I moved on the 5th, and I had them pick up my items on the 4th. I was told that if I stored in Boise, the items would GET THERE 2 weeks (at MAX) from the date I called with my new address. The movers came, packed my items, and I thought I was in the clear for a smooth delivery. I was sorely surprised.
I found an apartment and signed my lease in San Francisco on August 9th. I called the morning of August 10th to tell Peasley Transfer and Storage that I wanted my items delivered. Given the 2-week window, the latest I should have received them was August 24th. This would have worked out perfectly since I had corporate housing until the 23rd. Once I called, I was given the runaround. I was told by Beth Rice, another relocation consultant, that my items wouldn't even LOAD until 2 weeks from the date I called. The ETA I was given for arrival of my items was August 23-September 9th. SEPTEMBER 9th! Ridiculous and a full MONTH from when I called with my address.
When I first called, Beth Rice told me that I was not the first person who had been misinformed about delivery dates by S.E. Slye. Apparently, this had happened a few times before--unprofessional to say the least. Not surprisingly, Ms. Rice later denied saying this and insisted that I had been given correct instruction from the start. Ms. Rice told me that my items couldn't get to me until they were loaded, which would now take 2 weeks. Considering that I moved 10 hours away, I found it unbelievable that my items would take a FULL MONTH to get to me. This is something I would never have signed up for.
I called again the next day, and was told by the person who answered the phone that they were short staffed and she was overwhelmed. She informed me that she'd blanked on a delivery and that, had she thought of it, my items could have been on a truck that had departed for California earlier that morning. What she laughed off I found frustrating. What a Peasley employee saw as a joke completely affected my life--I was paying for a rental I couldn't occupy (they had my bed and all of my furnishings in storage), I was becoming increasingly stressed before starting a new job, and what could have been a smooth move had become a headache. Peasley made my move a terrible experience, and completely broke my trust. I did my research, but it's hard to know until you experience a move yourself. I'm writing this letter to complain about terrible service and hope that it serves as a warning to others.
I have yet to find out when my items will get to me. Peasley looked into sending them in pods (clearly because they know they're at fault and worried about repercussions), but they told me that it was too expensive. Since this is a case where they should eat the cost--as it's their fault that my items area arriving later than promised--it's frustrating that they're still holding my items.
To add insult to injury, I am having to pay for storage until the items are loaded. While I requested my items shipped on the 10th, I have to pay for storage until the day they are moved. This means potentially paying for 4 weeks of storage when I only required one week.
At this point, I highly regret not going with another moving company. I was also told I could
"pick up my stuff" or have another company transport it, but since I'm not in Boise that's impossible and would just lead to additional cost. The entire process with Peasley Transfer and Storage has been one giant headache that I regret. I will not be using them ever again and caution others against their services. read more