This might be a long story, skip to the end for the abridged version…read more.. My significant other had a storage unit from this facility prior to Stor-It took ownership. He was called up for a deployment with short notice so he packed up his belongings and answered the call. Unfortunately, he was injured (physically and emotionally) during his tour. He returned to Michigan to recover. Every month, for over 20 YEARS, he would call the facility, speak to a nice lady for upwards of 20 minutes about her day and pay his bill. Sadly, she informed him of her retirement and the change of ownership. This is when everything went downhill. He decided it was time to make the trip back to Idaho to finally close out the out-of-sight, out-of-mind bit from his past. We flew from Michigan, rented a massive UHaul, and arrived to the facility. We were met by two individuals who, upon first greeting, were wildly unhelpful. We informed them that he was unable to track down the unit's keys after all of these years (and not to mention a recent house fire) so we would need bolt cutters. Their response: "Due to liability, it is against our policy to permit bolt cutters on the premises. We have 'a guy' who can cut the lock but he may be able to get to it later tonight." I offered an alternative solution. Aside from being a veteran, I am firefighter. I am not opposed to asking a local department for a favor with their assistance in gaining access. They were quick to say that was also not permitted. When we went back to his unit, it was discovered that his lock had previously been removed and a different style lock had been placed. Without an explanation, one of the individuals took a master key and unlocked the unit. I was enraged. He was never informed that his unit had the lock removed nor replaced by the new company's lock. After a full day of emptying the unit, we had a single box of trash (mostly sweat rags and Gatorade bottles) that needed to be discarded. We checked in with the office to inform them that he had completed the task and asked where they moved the dumpsters, since they were no longer up front. The individuals again were unhelpful, saying there were no longer dumpsters on site and it was his responsibility to remove all waste. They offered a solution for my SO to drive the 20-ft UHaul across a 4 lane road into a private apartment complex to dump the trash into their dumpsters. Again, I was enraged. He had this unit longer than one of these individuals were alive. It was clear that this was the most authority and power these two people had managed thus far in their lives. When two veterans travel across the nation to empty a storage unit that has been in good standings for over 20 YEARS, possibly, maybe, consider some customer service, instead of the scripted response of "No, that's our policy. We could lose our jobs." Abridged Version: This company, without informing the customer, replaced his lock with their own, then had piss-poor customer service from start to finish. Not only will we never use Stor-It Self Storage again, but we have vowed to stay clear of Idaho in its entirety. The experience had that much of an impact.

From the owner: Stor-It Self Storage at 2412 East Chicago Street, in Caldwell, is Idaho's most reliable…read moreself-storage facility with a reputation for excellence. Our facility is well-managed and equipped with security features, including access gates, surveillance cameras, and ample lighting. Stop by today and rent storage online with us right away.

Great facility. Very clean, the manager is always on top of security and helping with whatever you…read moreneed. They always seem to be updating the premises, no leaks or issues of any kind during my 2.5 year stay.

From the owner: Easy Access Storage is a self-storage facility located 3 miles outside of Middleton on Hwy 44 right…read moreoff the Middleton exit! We are a competitive facility with great prices and an exceptional Management team! Please stop by and let us assist you. Gate hours of operation are Monday thru Sunday 6am to 10pm.

Nice new clean facility. Easy access and close proximity to my house.read more

From the owner: If you're looking for a storage facility in Nampa, Idaho that provides top-notch amenities and…read morefeatures, look no further than Ustick Storage. This storage property offers a range of storage solutions for a variety of needs, including climate-controlled storage units, RV and boat storage, and secure facilities. The climate-controlled storage units are ideal for storing sensitive items that require a stable temperature and humidity. For RV and boat owners, this storage facility offers spacious and secure storage options to keep your vehicles safe and protected. Whether you need to store a small trailer or a large motorhome, the facility can accommodate your needs with ease. One of the standout features of this storage facility is its brand new construction with Bluetooth-enabled locks. The facility has been recently built with cutting-edge technology that provides an added layer of security to your belongings. The Bluetooth-enabled locks allow you to access your storage unit with ease, without having to worry about carrying around a key or remembering a combination. In addition to the climate-controlled storage units, RV and boat storage, and advanced security features, this facility is also highly secure. The entire property is protected by a secure fence and gate system, and the facility is monitored 24/7 by security cameras. Overall, if you're looking for a modern, secure, and convenient storage facility in Nampa, Idaho, this facility is an excellent choice.

Good price. Clean facility. Friendly owner. Been there 3 months. No issues. They had an online…read morespecial. Pay 2 mo get 3rd free. Easy to get our trailer in and out in order to unload/load multiple times into our unit. Not super busy so you're not having to maneuver around people.

Worst experience with a storage facility ever. Valuables were stolen and even thought I had…read moreinsurance thru storage facility they did not have enough evidence according to them to replace stolen items. A few weeks later storage next to mine was stolen from as well. Owner was not helpful at all.

I would not recommend Public Storage based on my experience. Their advertised rates may get you in…read morethe door, but they dramatically increase your rent after you've moved in. After just six months of automatic, on-time payments, our monthly rent increased by $63. My husband and I both called and left messages, but despite being told someone would return our calls, no one ever did. When I called again a few weeks later, I waited on hold for 15-20 minutes before finally reaching someone. While I was on hold, I checked their current online pricing. The exact same 10x15 unit was being advertised for $106 per month, yet we had started at $140 and had been increased to $203. When I asked why, I was told the contract allowed for rate increases and that it was based on "supply and demand." I found that explanation hard to believe, especially since the advertised rate for new customers was so much lower. The representative offered to reduce our rent to $157, but that still meant we were paying significantly more than new renters. The following week, I stopped by the Caldwell location and asked how many 10x15 units were available. The employee told me they had 11 available. After I explained what I had been told over the phone, the employee simply replied, "Yeah, we're supposed to say that." In my opinion, this pricing strategy is misleading and unfair to loyal customers. We moved out on the 31st, and I will never rent from Public Storage again or recommend them to anyone.

first year after this company took over, my outside parking went up over 30 dollars. this year it…read morewent up over 20 dollars.. not even notified. i will be taking my money somewhere else.

Do not rent here. These people are to face liars. She was so nice to my face until I asked to stay…read morepast 11:00 p.m. They claim to be 24 hours yet require you to ask permission to stay past 11:00 p.m. when I did ask to stay they looked at me like I was a criminal. I work a night shift so I live in nightlife. I am 100% current on payments yet because I stayed later than 11:00 p.m. they are kicking me out and holding my stuff ransom. They said I have one week to get things out then leave the facilities close so I can't get in. and locked my gate code out. They say I can get my stuff during normal business hours just Check in at the office but will not answer the phone or the door and refused to let me in to get my stuff. They now state I have till 5:00 p.m. today to get out yet won't even let me in to get my stuff. Please whatever you do if you value your stuff don't use this facility.

Someone there clearly needs to learn about conflict resolution…read more Last night (5/09/20), I went in at about 10:30pm to pick up an item from my unit. On my way out, I'm blocked by two other guys in trucks and I think little of it so I choose a different route to the gate. Next thing I know, I'm blocked in front and in back. I manage to get around the guy in front of me and head to work. I probably could have stayed and asked what was going on, but that late at night and being blocked in by two people? Shady as hell, and I didn't want to be late to work anyways. Next thing I know, I'm getting a call from the lady working there at the time, nearly screaming at me to "come down here and resolve this" and LITERALLY NO OTHER DETAILS provided. I asked what it was that I did wrong as all I did was pick up my drain snake only to have her say along the lines of "don't play dumb, we know what you did, we have you on camera". No matter how many times I try to tell her that all I did was get one item from my unit and go, she kept to her guns, accusing me of SOMETHING, but absolutely refusing to tell me what it was. She threatened me originally with saying I had 7 days to get my stuff out, only to have her escalate that to having up to Monday; I was keeping my cool, I didn't badmouth her or anyone so in my opinion, there was no need to take that so heavy-handed. I told her I was on my way back and would like to view the camera footage to see what it was I did and she said she wouldn't review it with me. At this point, I asked if I needed to get the police involved and if this was some sort of extortion, she said go ahead and quickly hung up on me. I get there and of course the lights are off. One of the guys who tried blocking me was nearby so I talked to him. Turns out to be a big misunderstanding with him having some of his stuff stolen by someone he shared his unit with and thinking I was the getaway driver, which wouldn't make sense since the person he was victimized by would have been seen in my truck, right? Right. But hey, accidents happen and he was cool. He agreed to help me clear things up with the lady so I don't have to move out. I tried calling her back and she hangs up immediately before I could even say hi. I try again as he rings the doorbell, I get to her and explain that he and I are out there and would like to clarify things with her but she initially refused to come to the door as she felt unsafe in doing so (for the mess that she was the main contributor in). I get her on speakerphone and the guy managed to get her to come out so we can explain that I was just in the wrong place at the wrong time. But because of this mess, I was 15 minutes late to work, when normally I'm a good 20 minutes early. To add to this, I'm given a weak apology and a "you can badmouth me all you want but please don't do it in front of others!" I honestly wasn't considering it at first, but here we are now. Guy, if you're out there, you're cool in my book. But Melissa? Melinda? I forget, but I think it was an "M" name though and my phone didn't record that call- if you're going to accuse someone of something, at least bring something solid to the table to accuse them of, and FFS, actually review the cameras and don't threaten the customers with eviction (for lack of better word) over something YOU CLEARLY DIDN'T HAVE ALL THE INFORMATION ON. Other than that, I think the service is fair and the grounds are clean. Everyone else I've talked to (what few I have, anyways) have been great. Side note: I actually do live in Caldwell, ID, not San Francisco, CA like the profile says, fwiw.

Great storage unit company, when me and my husband needed a unit and couldn't find one with the…read moresize we wanted that didn't have an outrageous cost we found this place and it was perfect for our needs and the prices are very reasonable. also the people that work there are very nice and when we lost our set of keys they were able to cut the lock off for us for just $10 so we didn't need to buy our own lock cutters. We really appreciate them.

From the owner: We have various storage units available including enclosed RV parking. Please ask about our move-in…read morespecials.

The guy at the facility in Caldwell is dumber then a box of rocks. Went to move our boat from…read moreCaldwell to new location in Nampa. He couldn't just get the information from the lease we currently have, had to get my husbands ID again, he took a picture not sure what happened to the first one. In general just doesn't have a clue.

They refused to let us cut OUR lock off of OUR unit and the account was paid up and was never late…read more Then when I cut it off anyway because I could not wait 2 days for them to do it, they called the police. Total jerks and rude as hell. Store somewhere else!

We needed a small storage unit while moving into our new home, the unit was exactly what we needed,…read morethe customer service was just perfect and the whole process seamless, I highly suggest Safeguard staorage if you find youeself needing a storage unit

From the owner: Family owned and operated. Clean facilty and super friendly staff!read more