I would not recommend Public Storage based on my experience. Their advertised rates may get you in the door, but they dramatically increase your rent after you've moved in.
After just six months of automatic, on-time payments, our monthly rent increased by $63. My husband and I both called and left messages, but despite being told someone would return our calls, no one ever did. When I called again a few weeks later, I waited on hold for 15-20 minutes before finally reaching someone.
While I was on hold, I checked their current online pricing. The exact same 10x15 unit was being advertised for $106 per month, yet we had started at $140 and had been increased to $203. When I asked why, I was told the contract allowed for rate increases and that it was based on "supply and demand." I found that explanation hard to believe, especially since the advertised rate for new customers was so much lower. The representative offered to reduce our rent to $157, but that still meant we were paying significantly more than new renters.
The following week, I stopped by the Caldwell location and asked how many 10x15 units were available. The employee told me they had 11 available. After I explained what I had been told over the phone, the employee simply replied, "Yeah, we're supposed to say that."
In my opinion, this pricing strategy is misleading and unfair to loyal customers. We moved out on the 31st, and I will never rent from Public Storage again or recommend them to anyone. read more