We went to 9 different places before we made our decision to rent from Heather, the manager. She…read morewas so helpful. For what we rented the price was an excellent value. Service was superb. Other places could not answer our questions. And did not seem to care. Heather Cares.

We just moved here and are in need of storage. Although this place was booked and did not have what…read morewe needed, I still wanted to take the time to write a review. Heather is the on site manager and took the time to call several different places for me until she found the right fit for us. She was lovely and so helpful. Moving out is state can be so stressful, but when you meet someone like Heather, it makes it a bit easier. Thanks Heather!

Unit flooded didn't say anything currently sitting at the gate that has no power to access you cant…read moreget ahold of anyone meanwhile im paying $500 a month

Great service. Fast and easy to setup move in was easy . Price was great compared to the other…read morestore it guys. Me too the complete automated service maker it great to use the app and when your at the gate can tell it to open.

The front desk assistant Raylyn is so helpful! I absolutely adore her. Called two hours prior to…read moreclosing to rent my first ever storage unit. Great experience. She got me all taken care of in about 30 minutes and I moved some stuff in that day!

Raylyn in the office is the best! She was friendly and helpful with our situation…read more I would strongly recommend Storage Plus on Eagle Road for personalized service. Thank you, Raylyn!

Staff is great to work with! Very helpful! Good people…read more Site is clean and access is easy!

DO NOT RENT FROM THIS PLACE. Lila this manager is the worse manager ever. I rent from Stor it at 2…read morelocations. One for my trailer and that location is amazing. The manager is so nice and will do anything to help. Then I rent at Ten Mile 2 location, it is absolutely horrible. Rent is due on the 1st you get a grace period until the 14th and then late fee is applied on the 15th. They will lock you out of your unit if not paid by the 15th. When you call and speak to Lila she is dumb as a box of rocks. She can not give you a date when you will be locked out. Is it on the 15th of the month if rent is not paid, is it 30 days late, is it 60 days late, what is it? She the manager cannot answer this question. How does a person running this facility not know the answer. Her response is you need to refer to the contract, ridiculous! I agree with other reviews the customer service is horrible at this location. GO TO A DIFFERENT STOR IT. TEN MILE 2 LOCATION IS HORRIBLE.

My mom needed to move her stuff from a storage facility to our daughter's garage. The 10 ft truck…read moreand dolly I ordered online was easy and hassle free. When I arrived at the location on Franklin, can't miss it, Michael who was managing the front desk area was personable and genuine. He was dressed professionally and we joked about my last name especially since it was the same as the day that I was picking up. He went through all the details and I what I liked the most was highlighting all the important details like the QR code for roadside assistance, how much to fill up for gas and when to return it. I got the keys and matched the ID number on the keys to the back of the truck. It was very cleaned and the A/C worked like a Polar Bear's dream. We got a couple of bins Friday night and then the bulk of the moving the following day. We closed out the storage space at the space facility, dropped off the rest of the bins, put some gas in the truck and retuned back to the facility. The team upon the return were efficient and genuine. I was shown what the total was going to be and was immediately emailed with a receipt. Overall, the experience was great, hassle free and fair-priced. Thanks U-Haul Team.

When I booked my installation app on the 28th for the 30 at the Overland location, all was good…read moreuntil the 30th around 1012 I missed a call saying it was double booked. It took 3 or 4 calls to get the same person at the U-Haul location on the phone. I opted to get it done at a different (1030 W Franklin) location. I was told I'd be transferred and then hung up on. I had to call back to get details. I called to make sure and was told i could show up at 11 or 1130 if wanted. I show up at 1145, but the installer is at lunch. He didn't bring my vehicle into work on it until 1220. The staff was very friendly, and I was even given a discount for the weight and the issues. For some reason, they only have one installer and he didn't seem to care that he went to lunch and didn't tell anyone anything and just didn't show up until I'm guessing someone contacted him. I appreciate everyone at the Overland U-Haul except for the dude that's apparently the only one that does installs and I'll definitely be the last time that I go that route. Quite beyond not worth it. Also, he zip tied the wiring closest to the connector onto my tow hitch, so there's absolutely no room to pull the connector anywhere so now I have to look under and see how much slack there is if any and cut the zip tie so that there's at least some give. This dude has apparently been doing installs for like 25 years yet he zip ties the wiring so that the connector is basically touching the tow hitch. The only way I could be less happy with the outcome of this is if the installation didn't happen and I had to reschedule again. Again, Amanda, Abigale and Damien and the other gentleman that works there were awesome. Just not the installer. I really hope that he either get spoken to or reprimanded or even fired so that nothing like this happens to someone else.

The couple who owns this place are the nicest ever!! I've never had any problems here and have had…read moretwo units here and won't be going anywhere anytime soon!

Thanks for the response you cannot find me in the system because after our issue I removed my…read morebelongings and no longer want to have my things there. As a business and a business owner instead of saying you will speak to your so called manager you responded saying he has an amazing rapport. That is not how business or responding to reviews is handled. Once again everyone beware this establishment is very rude and do not know how to handle business or speak to there customers.

We are retired seniors and this is our 6th home move. It is not our first rodeo in selling a home…read moreand moving. Originally as we were moving out of state, we tried one of the national moving companies which we will never do again. As everything is only done over the phone. They wanted half of the quote money up front, did not even have half of our belongings listed and the CU (cubic units) was short, about 1,000 cu. Plus, other issues we will not mention. We felt they lacked proper communication and dealings were not professional from our standpoint. My husband contacted "VALLEY CUSTOM MOVERS" from Nampa, ID and we cannot say enough great things about them. Corey is one of the owners. came to our home and physically walked through and listed everything with us. He listened, answered all our questions and always personally returned all our calls after were gave him the job. Yes, their quote was right on, matched everything we wanted moved and the quote was a very great price for what we needed. His crew did complete packing, loading and storing all belongings in their warehouse until we have a new home out of state. On our job we had 1 owner & 5 crew members and each one of them were very efficient in what they were doing. They each knew what needed to be done. The packing of our home (1,900+ sq ft) home was completed in about 5 hours. The next day it only took them about 2 hours + to load 2 trucks and take our belongings to their warehouse. My husband was thrilled with their professionalism, quality of work and how they each asked questions. To be sure that what was being moved would go into the trucks and items that needed to be left. They are like a one shop move with the same crew packing, loading, storing and delivering our belongings to our new home and setting up all our furniture. They all get an A+ rating from us from Tara in the office to Corey and the other owners and all their crew.

I was referred to Valley Custom Moving by my son. My son had a great experience with them so I…read moredecided to use them myself. Boy I'm glad I did!! Service request was fast and easy and super affordable. Cody was so customer service friendly and made everything easy. My two movers, Conner and Phabian were friendly, kind, considerate, and down to earth as they come. They were careful with all my stuff( not one thing broken) and super helpful. If I ever had to move again, Valley Custom Moving is definitely my choice. I will be referring all my friends and family to them. Kudos to all you guys

I would not recommend unless you want to throw money away. They raised my rent after three months…read moreand then another eighty dollars after six months. There are better options nearby.

I was led to this facility via a 3rd party advertisement. The flash sale offered a great price on…read more10x20. The next morning Jamie from facility contacted me, commenting on the great price and encouraged me to stop in to take a look. Super clean unit. The location is convenient. I asked her if the flash sale was bait/switch and she gave me helpful background information. A few dates later, after shopping around, I attempted to complete the reservation online. Because there were glitches, I talked with Rhonda from corporate who tried multiple solutions. Finally, she realized the glitch was due to 3rd party site. She suggested I go in person to complete paperwork. I wasn't even mad about the errand because she had put so much effort into problem-solving for me. When I went to facility to complete transaction, I dealt with Andrew. He was super professional and determined to help me get the originally quoted price in spite of the glitch. He figured out a work-around and even "compensated" me for the online hassles. After dealing with three different employees w customer-service mindset in 2025, I had no choice but to write a review. It's a rarity post-COVID for 3 employees to go over and above!