This store is incredible! I prioritize patronizing small business, and this is a family franchise…read more Normally it's annoying when sales associates come to you so quickly, but this is a new store for me and I was grateful for the guidance! The store has everything you need - but unlike Home Depot, things are organized intuitively. The options are pared down to things you may actually need if you're looking for the basics - no more wandering aisles like a lost puppy! The prices for the items we purchased were comparable to Home Depot - no markups! And again, the environment is much less intimidating. Extra points because they have a cute lazy shop cat who prefers to be respected LOL

It's been almost 2 yrs since my last review and thought it might be good to update. I've continued…read moreto receive great customer service here by everyone that I come in contact with. The 2 notable ones are Tracy and Dennis. Let me start with Dennis first. They remodeled their store and now the fasteners/nuts/bolts area has been expanded and I love this. Most of the time I come it's because I need some fitting that broke or something with something I have and I don't need 100 of them, just 1 or a few. All the Ace Hardwares are perfect for this and I've never NOT found what I needed. Dennis has helped me most of the time when I come, which isn't too frequent, but maybe a few times a year. He is always very patient. Sometimes it's with a project and he offers suggestions. Thank you, Dennis. Tracy is a newer person for me from the past year. I don't remember why I came in, but he was the person to help me. He's retired from his career and just wanted to still work, but not in a high pressured career. We've had some really great conversations. He is very personable and super, super helpful. I needed to fix my dripping shower faucet and asked him for suggestions. He gave me lots of sound advice, which all of them really helped me. Unfortunately this Ace did not have the parts I needed for my particular showers, but the advice he gave was invaluable and saved me hundreds of dollars. I was able to change out the shower spout, handle, shower heads with new stuff and all by myself. This turned out to be fairly easy, so I thought why not to tackle my master bath, that had similar shower fixtures. The master bath was a little trickier, and took a bit longer, but I was able to change all the shower fixtures minus the drains all by myself without incident and everything is working great. I did this back over 3 months ago and everything still works fantastically. Tracy did advise that replacing the drains was a bit more difficult. He didn't say don't do this, but the thought of having to perhaps replace plumbing and the showers did not appeal to me. So, the drains remained. I also wanted to change out the sink faucet in the first bathroom. He talked about the hard water deposits we have and how to replace the faucet. He showed me a tool, a sink wrench, to help me loosen and get into tight spaces. My husband really was the one that went under the sink to do all this. I am grateful. This was a bit more difficult than we had hoped because whomever installed the prior faucet really glued EVERYTHING down well, which required my husband to use a DeWalt cutting tool to get the parts out. Since the first bathroom turned out well, we also did the Master Baths both faucets - replacing them. Thank you, Tracy, for your guidance and direction in this, for caring enough to be specific to empower me/us to do these repairs to our home and saving hundreds in labor and not needing to call out a plumber to do all this. Both Dennis & Tracy are true assets to this Ace Hardware location. Thank you for caring about your customers and going above and beyond every time. God bless you and the rest of the employees here.

Great customer service. Fair pricing. I would definitely use this business again in the future.read more

Only 5 stars, because there "ain't" [sic] 6 !…read more Yesterday, DURING RUSH HOUR, I embarked upon a "mission" from Scottsdale--about 40 or 50 miles round-trip--to ARIZONA HARDWARE in GILBERT...to find and buy a quality, apparently rare, discontinued, slimline bronze door handle for my front steel security door... My trip was well-worth every mile & minute spent... The facility is clean, neat, & organized; the product quality is impres-sive; the selection so extensive, it's almost bewildering... Rebecca was polite, courteous, & welcoming... And I had the genuine joy of being assisted by courteous, knowledge-able young David Goodman, who literally IS a good--young--man...and a champion local high school [Higley] wrestler... For yours truly, a former secondary school teacher [English & Drivers' Ed.] and coach [football & wrestling], it is re-assuring that America's education system can still turn out wholesome, respectful, capable, motivated, young people like David GOODMAN, for our society will be the beneficiary of these young professionals. Thank you David...& Rebecca... MISSION ACCOMPLISHED ! -JSLD-

Mitch was awesome. He was super helpful as I adhd shared my plans for an archery range and the…read morematerials I'd need for the net connection to my steel 4 x 4 x 24 square poles. I appreciate him taking the time to assist. He's also an army vet so thank him for his service there too!

The store has staff who seemed interested in helping, but would ask questions or able to support…read morefall quiet and don't support. When products are mislabeled or misidentified price wise they just tell you to deal with the new cost even though their products with photo evidence show that they're incorrect on how their pricing things they just don't care they said that it just is what it is. They say aces the helpful place and in the last six visits I've been here not on. Are they not helpful but they are grossly overpriced and fail to ride an experience worth that cost. I would much rather drive an extra mile or two to the Mesa Ace Hardware's and get customer service that actually matters and products and service that actually matter. You let inexperienced people run the store when there's no leadership around and you get bad reviews because they don't know how to make decisions to support customer service.

I love Ace hardware stores....I always geek overwhelmed at the bigger hardware stores and am shy to…read moreask for help. Here they have ladies that work here and I feel so comfortable here. They have great pricing and are very helpful and friendly. Best place to get your car key battery replaced or a new key made and they have so many fun key designs. I have an old house and my filters are an off size but they have it here. Support local get your gardening home and pain supplies here!!

I have officially found to go place for those hard to find items…read more Lowes, didn't have it, Home Depot had it online but Ace Hardware had it in stock! From specialty car bolts, Armstrongs Once and done floor cleaner to my most recent purchase, Glisten's washer machine liquid cleaner. Sure, I could order from Home Depot online and wait or I could buy from Amazon but would have to buy two. I like to purchase just one when trying a product for the first time. I called ahead and they kindly confirmed that they had some on the shelf. I bought it, used it and now have a sparkling clean clothes washer all within a few hours. This chore is done.

I usually shop at the Ace in San Tan Valley but have been making the trip a bit further to go to…read morethis Ace on Power road. (Same ownership) Why you ask? The Gun Corner! How many hardware stores have a full gun shop inside? And it gets better! They have an exceptional variety of ammo, some types of ammo in bulk, sights, mags, cleaning supplies, basic gun-smithing tools, even a .50 cal rifle for sale! And the customer service I've received from Stephanie, Mike, Sam (even Paul when he comes over to help out) has been top notch!

Excellent service, wide range of hardware, including horse supplies, armament and a large variety…read moreof basic hardware. Good prices.

Five star service...every time! We appreciate the helpfulness of their team and always get the best…read moreout of our trips to Ace. They have a wide variety of products, you know: the thingamabobs, doo-hickeys, and so many other items that we can never remember the names of (to save our lives!) Our latest find was scored with the determined help of a young man (pictured here) that stuck with us until we found what we needed to get the job done, despite our terrible attempt to describe it! Thanks to him and all the other helpful folks at Ace, We walked out with the right items to get ourselves out of a pickle for under a buck. Great price, indeed! We are happy that we have an Ace Hardware right up the street that we can trust. They always guide us in the right direction when we get the itch to start working on projects that we have no business starting without the proper tools or training to do! SMH ‍ Thanks Ace! You rock!

This is a nice store with a nice selection. Upon entering, I was carrying a bag and wearing a…read morebackpack, so I thought I'd be helpful and leave my bag upfront. The old, unkempt, crabby woman at the register(think cat lady combined with prison guard personality)ordered me to also remove my backpack in a tone befitting a county jail intake matron. I complied without a word since I just wanted to get on with my shopping. I walked around the store and was asked if I needed help about 10 times and followed everywhere. I had a feeling it was more about treating me like a shoplifter just because I wore a backpack(that I already removed when I walked in). The other annoying thing is when I had a question the staff isn't smart enough to be more specific than answering tools section(Correct answer is aisle number and shelf level). I bought a tarp, shoelace, $10 wool socks, pepper spray and made sure to get my receipt or be falsely detained by the woman auditioning for crazy cat lady/prison guard. I spent over $43 and the cashier woman prison guard wasn't even nice enough to apologize and thank me for my business. Instead, she again admonished me not to look at the 3 different pepper sprays the one competent staff Russ put on the counter for me to look at. It didn't occur to her they were on the counter for me to look at. After her 2nd incredibly rude outburst(not to be confused with customer service)I told her firmly to learn some manners which I do rarely but will call out jerks when they deserve it. Since the one employee Russ was professional and competent and they had the items I wanted I bumped this store up to 3 stars. I doubt I'll shop there again. This is why online shopping is so popular.

Always a home run.. great service, selection, organized and they have $2 dumplings. Fall and…read moreHalloween are in full force too!!

I love their selection of plants at this location. I also find the employees helpful when I have a…read morequestion or need assistance with a project that I am working on at my house

I'm in here almost every day at this point and it's honestly my favorite place to be. The team here…read moremakes a huge difference. Everyone I've dealt with has been helpful, approachable, and actually willing to take a minute to make sure you're getting what you need instead of just pointing you down an aisle. Service is consistently solid, and Coach stands out. He doesn't wait for you to ask, he steps in, listens, and helps you figure things out without overcomplicating it. He knows the products, keeps it real, and makes sure you're not wasting money on the wrong stuff. That kind of help matters, especially when you're working on real projects and not just browsing. Selection is strong. Whether I'm grabbing something quick or working on something bigger, I can usually find what I need without bouncing between stores. It's organized well enough to compare options without feeling overwhelmed. Pricing and value are fair. You can spend more if you go premium, but there are always solid options that get the job done without blowing money. With the right guidance, it actually feels like you're making smart buys instead of guessing. Overall, this place just runs right. Good people, good selection, and a reliable experience every time. That's why I keep coming back.

Very nice store & well stocked. Easy to find the items needed. Very good service. Well lit…read moreambiance. Items well worth the value of purchase too.

My husband and I come here with our dog, Gunther, and have always felt welcomed. The customer…read moreservice is wonderful! Everyone is friendly and ready to help when you have questions. You can wander aimlessly and yet, there will be someone that will come to your rescue. We have bought so many things from this store but we were super delighted this time to see the promo buy 2 get 2 free filters. There were plenty to choose from and we saved over $160 from this deal alone. We will not need to get filters for the next several months. Both Melissa and Cindy (assistant store manager) were so friendly and helpful! Thank you so much for spoiling Gunther and getting him an apron. We highly recommend coming in to this location!

Since Home Depot uses Tuff Shed for their custom shed vendor and we went through Home Depot's…read morewebsite: also, their partnership don't honor military discount for custom sheds (side note)... Here it goes: Their sheds are supposed to come with vents--it's stated on the website, and when you begin designing your shed, the vents appear on the visual model throughout the entire configuration process. We paid over $6,100 for our shed, and it was built today with NO VENTS. The crew that installed it even said, "That's weird, it should have them," and told us to contact Tuff Shed about it. My husband called and spoke with Zack, who claimed we would have to pay over $300 for them to come install vents because "we didn't pay for them." I'm furious because vents are standard. They automatically show up on the model, and since we added a window, I clearly remember choosing a smaller window size to make sure it didn't interfere with the vent placement on the side of the shed. The vents were always displayed, and there was never an option to remove or upgrade them like other features. I called and asked for a manager because this situation and what was relayed to my husband is insane--especially in Arizona, where temperatures exceed 120° in summer. Apparently, Zack is the manager. He repeatedly put me on mute while I was talking and clearly had no interest in customer satisfaction or doing the right thing. This company deceives customers by showing features online, then delivering something different. Even Zack agreed that sheds are supposed to come with vents. So why would I comb through the invoice looking for them? Standard features don't appear on invoices--only specification upgrades did. His excuse was that we were "credited" for removing the vents. No, we weren't. There is no credit line for vents anywhere on our invoice. If there had been, I would have questioned it immediately and not pay or sign anything. The invoice does show a "Credit for Removal of Default Door" (because we upgraded it), but nothing at all about vents. This is dishonest, and the company is taking advantage of customers. Who spends this kind of money and pays for upgrades just to knowingly remove a standard free feature like vents--especially when the design platform doesn't even offer an option to remove them? This feels like a complete scam: removing free standard features and then demanding customers pay a ridiculous amount to add them back. I've filed a complaint with the BBB and disputing the transaction on my card. We are Arizona natives--we know the dangers of a shed with no ventilation. This is our second shed, and our first one absolutely came with vents in our old house. Lack of ventilation is a serious health and safety risk. My grandparents live in the casita and will be using this shed. I also have a three-year-old who could wander inside and not be able to get out, and we might not hear him or anyone inside yell for help. The consequences of not having vents are serious, and that's exactly why they're standard. I'm furious with how this company handled the situation and with the lies we were told over the phone. They refuse to fix a problem they caused. We never elected to remove vents--this was their mistake. At this point, we want the shed removed from our property and a full refund. This is shady business, and we will take our money elsewhere and buy a custom shed from a honest company. Zack repeatedly stated that all sheds come with vents and that ours "were removed," and that we "should have noticed," and that we were "credited" for it--again, we absolutely were not credited and we never removed them!!! This entire situation is unacceptable!

I like coming to this Home Depot because the employees here seem more knowledgeable than at some of…read morethe other locations I've been to. I stopped in today to pick up a tool to open the filters on my RO system, and it was quick and easy to find using the app to get the aisle number. What stood out the most was the service. I had two different employees ask if I needed help while I was walking through the store, which was a nice surprise. I feel like at a lot of Home Depot stores the employees are experts at hiding from customers, so it was refreshing to actually have people checking in to see if I needed anything. Overall it was a quick, easy trip, and I'll definitely keep coming back to this location.

I was on a mission for something specific when I stopped in today--a car battery. Everyone I asked…read morefor help told me where they thought they were and they were wrong. It happens, but I finally found them thanks to one of the pointers. I was looking at my options and got help from Anthony since he was nearby at the rental counter. He looked up a bunch of info for me and contacted others to get more of the information I needed. Great customer service from him! The two ladies who helped with my battery exchange were also very kind and helpful, though I didn't get their names.