Really enjoy coming to this location! I always get in and out quick as long as I make my…read moreappointment online. They are I receive is great, the phlebotomist April is so great at her job! Has never bruised me, always kind and compassionate.

Very poor patient care. Especially for disabled patients. Experience/Visit wasn't pleasant. Have…read moresome empathy, especially for working in health care.

By far the worst of the worst Lab we have ever been into... My wife had an appointment for 10:45am…read moreand she checked in at 10:30 am. She didn't get seen until 11:35 am. So what wtf is the point of having a damn appointment if people won't get seen at the appointment slot? I understand clinics gets busy or what not and that's why I believe that making an appointment will eliminate the need to wait in the line for more than 5 minutes tops. I ask the front desk at 11:28 to find out when will my wife be seen and the answer was there are two people with appointment in front of her. Someone please explain to me how does this work? I would highly not recommend this place. I hope that Labcorp should do something about it.

I'm not sure which LabCorp is responsible for this but: I needed a covid test before I can see my…read moredoctor because of my symptoms. I got an appt at a local facility that has testing. After a quick 5 minutes, I had my test taken and all was well UNTIL it said I needed to go through LabCorp for my results. I went in and signed up as required then it wouldn't accept information. I contacted them and they reset it for me only to have it happen again. After another contact and another reset, it still wouldn't work. I FINALLY got someone to send me a link so I could send a copy of my ID and move forward. It had now been FIVE days since I was told I would have my results in 3 days and still no follow-up email or contact of any kind. I highly recommend going somewhere else if you possibly can. bad, no TERRIBLE customer service and I am now 9 days since I got the test and still no results. I ended up having to go to the ER because my doctor wouldn't see me. I highly recommend any other lab but these amateurs... Amazingly after 2 days of no response, I almost IMMEDIATELY got an E-mail response after posting this review telling me they couldn't reset it because I didn't fill out all the paperwork. That would be fine but I sent in my ID etc and they STILL couldn't get it right. Blame me for their mistakes. Again, amateurs are not worth wasting your time on. just look at most of their reviews. Good thing this wasn't a life and death thing...

Although I don't like to come in for testing, it's a part of life. Today's experience went great…read more Diana drew my blood and was efficient in getting me seen quickly with a friendly smile and chat. I would say I enjoy the quick check in process but for the older generations it's more difficult. It would be helpful to have one staff member helping with this process. Otherwise it was a good experience.

She poked my arm with 1 clean shot. Took until the next day to have a blood clot emerge. Lasted…read moreabout a full week to finally disappear

THE STAFF HATE PEOPLE! It's such a shame when you go to an establishment like this and are seen as…read morean inconvenience simply for being present. The staff are so disengaged and moody with the customers that it's shameful. I only got ONE nice staff member here, she was doing the fingerprinting for livescans. The Hispanic dude that works here has major issues. People shouldn't work in a customer-centered field if they're going to be jerks. DNA Services unlimited partners with my employers so that's the only reason I come here. Also it's one of the only places in the valley that does LiveScan and drug tests. They also have paternity tests and a few other tests. There's a water cooler in the waiting room in case you need to hydrate and there's plenty of seating up front. Be sure to check-in at the touchscreen pad as soon as you walk-in or you'll be given a death stare. Make sure you also have an ID at all times! DRUG TEST TIP: If you're here for a drug test NEVER flush the toilet, it's an automatic fail and they'll think you're being shady or cheating. Please follow the rules. I'm just telling you in the event you come here!

The owner Annette is the most unprofessional person I have ever encountered, sent people to drug…read moretest and the lost the results still charged us and made us pay again , then she hounds us to pay bills we do not owe since you lost the results, she also calls from different numbers , blocked numbers and all together stalks you to call you, if she had that same effort in drug testing she may not loose your results, I would use a more reputable company then her and her rude businesses people who don't know what the right hand is doing from the left! RUN !!!!!!

The early morning staff was great. They were helpful and organized. Got me in and out quickly…read more Appts are helpful but walk-in service was great too. And the place was bright and clean. Well done

1st, the staff were very nice considering the working environment they appear to be under…read more Although I never visited a third world medical or lab facility, I imagine I came pretty close to one today with my appointment with Labcorp. Encountered overcrowded conditions with the reek of bad body oder throughout the room. Had appointment made one week before and still waited approximately 45 minutes until work started. They said they were short staff today but, isn't that always the excuse. I suspect they do a lot of County or State acceptance for undocumented because I would bet that two thirds fell under that category. Since I pay much for my excellent insurance I refuse to be exposed to the conditions mentioned above and will never ever return to this place

I recently switched my PCM and asked my new doc to run a panel of routine lab work to make sure…read moreeverything is running smoothly. I usually get sent to Quest Diagnostics or LabCorp, so this was my first visit here. It was a great experience! You'll find West Pacific Medical Laboratory on the ground floor in a building of medical professionals. The parking lot can get crazy packed, but it's big enough, and there's always a spot somewhere. Be sure you have your doctor's orders with you. I walked into an empty waiting room where I checked in on the kiosk, and Anna was running a one-woman show. She was great. Got me in and out in minutes. There were 2 other people who came in after me, but they left after me since I was chugging water to get that last sample out, lol. I had to go back the next day because apparently, the lab wasn't able to get the results they needed. Again, it was fast, and I left within minutes. Anna is a true professional. She poked me once each day and got what she needed. Last time I went to the other place, the phlebotomist missed 3 times before having someone else do it. I was bruised and purple for about 2 weeks, smh. Thank you Anna!! I highly recommend this place if you need labs done. They have multiple locations and no appointments are needed. Just walk right in! =)

Ok so I figured out why they always seemed to be closed when they shouldn't have been - they moved…read moreto the next building over. My doc office gave me the old address, the old phone number doesn't work (I called headquarters and they gave me the info). I walked into the CORRECT office (finally!) and it was nice in there, no wait, friendly service, very professional. The girl explained that the old building refuses to take down their sign on the door and every time they put up a sign on the door saying they've moved, the maintenance takes it down. I can understand how this would be frustrating, and definitely not their fault! But they really should reach out to all the doctor offices in the area to notify them that they have moved so they stop sending patients to the wrong place. Second time in a row I arrived at or just before 12:15 (on my way home from work). The sign on the door says closed 1230-130 for lunch (not 1200). Also the paperwork I have says the same. When I call they cut it off so it won't even ring or they immediately disconnect. Posted is a screenshot of me having called 4 times between 1210 and 1216 because the door was locked, every call was immediately disconnected. VERY UNPROFESSIONAL. I wonder if the owner is aware of these practices and Xlong lunch breaks i'll go to another office, they're not getting my $.

I have been with them for about five years. They used to be Borrego and recently changed to DAP…read more What used to be a great facility has turned into a joke. Getting prescriptions filled always took a while, but now it's next to impossible. I called every day for a week, leaving messages, and received no call backs. I am now out of my medication and, as it's the weekend, I will have to wait until Monday. I currently have shingles and can't leave my house, or I would drive to the office and speak to someone directly. I was last in the office in October 2024. Scheduling appointments was two months out, even after a much needed follow up after an ER visit. I was told that they now only have one GP and one pediatric doctor on site, as well as a nurse practitioner. It's a shame because I really like the GP and NP. They listen and don't rush you through appointments. Sadly, I will be moving on.

I went to make an appointment about my broken wrist and couldn't get an appointment till a month…read morelater, that's crazy.

I went to CID at the Murrieta location. The front desk was very friendly and extremely helpful. I…read morehad a CAT scan done by Julie. She was amazing. I'm a hard stick. She got the IV in on the first try. She explained every step of the procedure. I would recommend this location to everyone

On NOVEMBER I0, 2025 I Scheduled an appointment for an MRI due to a…read morePotential shoulder dislocation . Upon scheduling the MRI appointment the question "do you work around sheet metal was asked. I was confused as to why the question was asked and stated "yes". However, immediately after I redacted my statement and further elaborated that I work in construction , however I don't directly deal with metal. The ball was in the staff's hand with the answer and they should have put "no". I received a phone call one day prior to my scheduled appointment and was told for a second time that I would have to get an xray done on my eye to ensure no sheet metal was in there (AFTER I CONFIRMED THE INITIALLY THAT I DID NOT IN FACT WORK AROUND SHEET METAL.) Once I informed the attendant that I did not want the establishment to bill my insurance, I was met frustration in the tone and was informed the appointment for my MRI was cancelled , prolonging my attempt to seek medical attention. The administrative manager became involved and was ignoring the fact that I didn't work around sheet metal. This left me with the impression that they wanted to milk my insurance. The admin manager was no help with the situation and kept ignoring the fact that the day of scheduling the MRI appointment I said NO and did not take the situation seriously. Overall, the professionalism of addressing the issue was dissatisfying and not taken seriously.